Analysis of Professional Communication Skills: A Research Report

This report delves into the critical realm of professional communication skills, emphasizing their significance in determining organizational success. The research draws upon various sources, including peer-reviewed journals and online resources, to explore essential skills such as active listening, nonverbal communication, and interpersonal relationships. It highlights the importance of these skills for both current employees and those seeking to enter the workforce. The report also discusses the evolving nature of communication in modern organizations, referencing recent publications to ensure the information is up-to-date and relevant. The report examines communication in specific professional contexts, such as engineering and nursing, and provides insights into improving employee engagement and fostering effective communication within companies. The sources used include articles and books focusing on the skills needed in the workplace. These sources provide a comprehensive overview of the essential skills necessary for effective communication in the professional world.

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PROFESSIONAL COMMUNICATION SKILLS
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PROFESSIONAL COMMUNICATION SKILLS
Research about professional communication is essential since effective communication
determines a lot of things, key among them how successful an organization is. Sources used for
this research include:
Robles, M.M., 2012. Executive perceptions of the top 10 soft skills needed in today’s
workplace. Business Communication Quarterly, 75(4), pp.453-465.
This peer reviewed journal focuses on both the hard and soft skills that those who are yet to join
an organization need to have. Also outlined are some of the skills that those who are already
employed by the organization and those in managerial positions need to have. It not only outlines
the communication skills needed in the workplace but also discusses skills such as integrity and
flexibility. As it was only written five years ago, it qualifies as a good source of information. A
reader is able to conclude that effective communication entails active listening and keenness
when nonverbal cues are in use.
The Balance. (2017). These Are the Communication Skills Employers Look For In Employees.
[online] Available at: https://www.thebalance.com/communication-skills-list-2063779 [Accessed
17 Aug. 2017].
This website outlines some of the communication skills that are required in the workplace and
that most employers find impressive. It explores each of these skills albeit not deeply. Since the
skills explored are quite a number, this source gives the researcher the option of searching for
extra information regarding each of the skills that it outlines. In as much as it does not explicitly
refer that the skills it discusses as professional communication skills, it gives insight on how

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people should communicate effectively and professionally in the workplace. As it is a recently
created website, its information is definitely up to date hence useful for this research.
Hargie, O. ed., 1997. The handbook of communication skills. Psychology Press.
This source has a lot of information about communication skills that are essential in the
workplace. It, however, cannot be used since it is very old. For research purposes, it is always
advisable to use sources that were published not more than five years ago. This source contains
some information that may not apply in the modern organizations since what was considered
appropriate during the time of publication of this source may not necessarily maintain that state
today. As a result, this source cannot be used in the research and instead a current edition of this
book will be used for the research since it has a lot of information that cannot be ignored for such
a research.
Nylen, A. and Pears, A., 2013, October. Professional communication skills for engineering
professionals. In Frontiers in Education Conference, 2013 IEEE(pp. 257-263). IEEE.
This article explores some of the essential communication skills that are required by those who
attain an electrical engineering degree. This information applies to those who belong to
professionals that are closely related to engineering and also those who work in organizations
that do not necessarily have anything to do with engineering. It stresses that a person needs to
have both oral and written communication skills in order to do well in the job market.
Importantly, this article also presents some of the methods that can be used to develop
professional communication skills. The practicability of the model that it outlines is proved by
the application of some of the suggestions in a Swedish research University.

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Hynes, G.E., 2012. Improving employees’ interpersonal communication competencies: A
qualitative study. Business communication quarterly, 75(4), pp.466-475.
This source explores how companies can increase their productivity through encouraging
employee engagement. It stresses that in order to make sure that there is effective employee
engagement, effective interpersonal communication must be upheld. It outlines how a specific
company that is based in the USA is doing this. From the article, one can clearly see some of the
professional communication skills that are essential for those who plan to work within the United
States, especially in the mid-sized companies. Moreover, the article gives an example of a
communication program that is applied by the company which turns out to be successful in
enhancing professional communication skills among the employees of the given company.
Arnold, E.C., and Boggs, K.U., 2015. Interpersonal Relationships-E-Book: Professional
Communication Skills for Nurses. Elsevier Health Sciences.
This source explores some of the communication skills that are essential for those who venture
into the nursing profession. It also outlines methods through which a person can develop these
skills and gives examples of some of the practices that may act as obstacles to professional
communication in the hospital. It stresses that non-verbal cues form a significant part of the
communication process hence those who venture in this profession must always try to decipher
what a patient is trying to communicate whenever they find it difficult to speak. The skills
outlined in this source is applicable not only in the nursing or health related professions but also
other professions.

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References
Arnold, E.C. and Boggs, K.U., 2015. Interpersonal Relationships-E-Book: Professional
Communication Skills for Nurses. Elsevier Health Sciences.
Hargie, O. ed., 1997. The handbook of communication skills. Psychology Press.
Hynes, G.E., 2012. Improving employees’ interpersonal communication competencies: A
qualitative study. Business communication quarterly, 75(4), pp.466-475.
Nylen, A. and Pears, A., 2013, October. Professional communication skills for engineering
professionals. In Frontiers in Education Conference, 2013 IEEE(pp. 257-263). IEEE.
Robles, M.M., 2012. Executive perceptions of the top 10 soft skills needed in today’s
workplace. Business Communication Quarterly, 75(4), pp.453-465.
The Balance. (2017). These Are the Communication Skills Employers Look For In Employees.
[online] Available at: https://www.thebalance.com/communication-skills-list-2063779
[Accessed 17 Aug. 2017].