A Report on Conflict Management and Professional Relationships at Work

This report delves into the concept of conflict management, defining it as the process of understanding, identifying, and effectively handling conflicts in a fair manner within the workplace. The study emphasizes the importance of conflict management in fostering improved professional relationships and enhancing workplace productivity. The report examines various skills essential for effective conflict management, including communication, active listening, patience, positive attitude, critical analysis, and impartiality. It explores how these skills contribute to resolving conflicts, improving understanding among colleagues, and creating a more positive and productive work environment. Furthermore, the report highlights strategies to improve professional relationships, such as empowering employees, focusing on communication, and finding overlapping interests to build bridges across barriers. The conclusion summarizes the key takeaways, reinforcing the significance of conflict management in promoting business productivity and establishing positive professional relationships.

Research Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Conflict Management.............................................................................................................1
Ways as how conflict management can help in improving professional relationship in the
workplace...............................................................................................................................2
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................6

INTRODUCTION
Conflict management refers a process and practice of understanding, identifying as well as
handling conflicts in an effective and fair manner (McKibben, 2017). A workplace is called
effective and productive when there is no conflict and people have improved relation with each
others. This present study is going to show some ways of tackling conflicts with help of some
skills and understanding that how it can help in improving professional relationship at
workplace. It will show importance of having positive attitude, patience, active listening, critical
analysis, decision making and others skills which allow people in managing conflicts.
MAIN BODY
Conflict Management
It is based on the practices of being able to determine the current business condition or
situation. This practice will help for handle the conflict sensibly, fairly and efficiently. Since,
conflict in the enterprise that are consider as natural part of workplace (Aqqad, Obeidat and
Masa'deh, 2019). It is an essential that there are various employers who can understand the
conflict management process.
In today’s world, Conflict happens when staff member respond and resolve conflict among
people. It enable that employee achieve success. Here are five conflict style that manager will
follow according to the need or requirement (Jit, Sharma and Kawatra, 2016). In workplace,
manager is responsible person who cooperates to high degree. This approach is consider an
effective way in which person expert has a better solution.
Conflict management process is avoiding the issue in which manager might attempt to
resolve conflict among staff members (Katz and et.al., 2020 ). It is an important conflict style
that help for other employees to reach their goal and objective. However, this work well when
issue is becoming trivial or when manager has no chance of winning.
Collaborating manager has been participated in the business operation and function. In order
to achieve the desirable goal and objective in this style. In workplace, manager can break free of
win-lose paradigm which seeking the win-win. It also considered the effective way to handle
complex situation or condition (Aqqad, Obeidat and Masa'deh, 2019). Collaboration style will
support for manager to find appropriate solution.
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Competing is based on the win-lose approach where manager is acting in assertive way to
achieve the better result or outcome (Morel and and Apker, 2016 ). Sometimes, it may be
expensive of other staff member. This approach can be used in the appropriate way in which
handle the emergency condition.
Ways as how conflict management can help in improving professional relationship in the
workplace
Conflict management plays an important role at all levels in personal and professional life as
it keeps people stressed free and happy at workplace. Increasing conflicts along colleagues affect
relationship and sometimes it also becomes reasons of staff turnover and lower productivity. So,
it is important to learn more about conflict management (Jit, Sharma and Kawatra, 2016). There
is requirement of having some skills for managing and handling conflicts in a fair and effective
manner such as:
Communication/Active listening: It is one of the main skills which plays an important role in
solving problems in an effective manner. When people focus on listening rather than speaking
continuously then it makes them able to understand perceptions, reasons and needs of other party
(Tjosvold, Wan and Tang, 2016). After listening all things by being calm and using effective
communication skills, people at workplace try to mitigate conflicts at their own and understand
each others’ perception which improves their relation (Meng and Boyd, 2017). When people
understand each others perceptions then it makes them feel valued which improves their relation.
Patience: It is other main skills which is important in managing conflict and improving
relation with colleagues at workplace and making workplace productive and effective as well.
Before understanding more about this skill it is important to understand the main problem which
leads conflict among employees, between manager and employees is misunderstanding and rude
behaviour (Jit, Sharma and Kawatra, 2016). Some people have aggressive nature and because of
their nature and lack of ability to listen and becoming angry in all situations lead conflicts and
poor relation. So, it is important for all people of having this skill of patience or being calm in all
situations and try to understand the main cause or reason of arguments and conflict. I can help
them out in mitigating conflicts in a very effective manner.
Positive attitude: It is stated by some authors that positive attitude towards people and things
can allow them to solve any type of difficult problems and being stressed free. This is the ability
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which also makes people and employees able at workplace of working under pressure and
improving their productivity (Tjosvold, Wan and Tang, 2016). When people or employees at
workplace think positive and try to understand positive side and positive reason of problem then
it makes them able to solve problems at their own and in a timely manner. It also makes other
people feel valued when they are being understood by others. Conflicts are full of roadblocks and
it is important for employees to be willing to overcome them if they want to come to a resolution
(Jit, Sharma and Kawatra, 2016). So, having a positive attitude towards solving problems or
conflict resolutions can become a catalyst for other participants. So it can be said that positive
attitudes can help in managing conflicts and hence, improving relationship.
Critical analysis: Critical analysis is ability and skills of viewing each thing in both positive
and negative side. When people or employees have this ability of analysing all things and people
in both positive and negative manner then it allows them to make better decisions and interacting
with others in an effective manner (Aqqad, Obeidat and Masa'deh, 2019). By thinking each thing
in both side allows employees to take decision and trying to solve misunderstanding and
understanding the main reason.
Impartiality: As a manager and for solving conflict it is important for them of having an
ability to become impartial and trying to understand perceptions, views and needs of both parties
(Tjosvold, Wan and Tang, 2016). It is found that in most if the companies and at workplace a
person become biased and due to this conflict arises as it makes other people feel de-motivated
and valued less than others (Jit, Sharma and Kawatra, 2016). So, in these types of cases it is
important for manager and employees to separate conflicts from people as well as their personal
characteristics. By looking at the main problem and becoming impartial conflicts at workplace
can be solved out in a very fair and effective manner.
Strategies to improve the professional relationship in the workplace
Any conflict is a relationship that employees are not working well at that moment. When
manager faced with disagreement, commotion and try to diffuse the situation. At workplace,
manager always focused on the problem but some individual people do not experiencing the
difficulties (Tjosvold, Wan and Tang, 2016). By using conflict management process, manager
can try to interact with staff members. In order to identify the past and other relevant problem in
regards of conflict.
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As a leader in the organization, which require to consider the internal conflict between
one or more employee with different work, communication styles. An effective way to manage
or control the subordinate conflict by empowering them. In order to provide the power of people
when they can establish the strong relationship between them (Aqqad, Obeidat and Masa'deh,
2019). It also giving the ability to resolve conflict issue or problem, especially when it can
reduce the misunderstanding between employees.
In additional, it is mainly focused on the conversation by suggesting that colleagues to
establish the effective relationship with other members. Conflict management process will
provide the better opportunity to search for overlapping the interests, image. It may allow to start
the building bridges across high barriers (Aqqad, Obeidat and Masa'deh, 2019). For Example- In
workplace situation, each and every member participate in the new project development. In order
to provide the innovative idea about the current project development process. At that time, it will
be increased chance of conflict among staff members (Tjosvold, Wan and Tang, 2016).
CONCLUSION
From the above presentation it has been summarized about the concept of Conflict
management, which may consider as process as well as practice for identifying the importance
within organization. It has concluded that conflict management is consider as an approach that
always support for handling conflicts among employees and employers. It can be determined that
conflict management help for improving the business productivity as well as profitability in
workplace.
Furthermore, the documentation has discussed about the different process which help for
tackle conflicts among people. It can improve the own knowledge, skill of employee and also
established the good relationship with other professional at workplace. However, it also
identified the significance of positive attitude, patience, active listening, critical analysis,
decision making, which allows for managing and controlling the conflict among individual
people.
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REFERENCES
Books & Journals
Aqqad, N., Obeidat, B., Tarhini, A. and Masa'deh, R.E., 2019. The relationship among emotional
intelligence, conflict management styles, and job performance in Jordanian
banks. International Journal of Human Resources Development and Management.
19(3). pp.225-265.
Jit, R., Sharma, C.S. and Kawatra, M., 2016. Servant leadership and conflict resolution: a
qualitative study. International Journal of Conflict Management.
Katz, N.H. and et.al., 2020. Communication and conflict resolution skills. Kendall Hunt
Publishing.
McKibben, L., 2017. Conflict management: importance and implications. British Journal of
Nursing. 26(2). pp.100-103.
Meng, X. and Boyd, P., 2017. The role of the project manager in relationship
management. International Journal of Project Management. 35(5). pp.717-728.
Moreland, J.J. and Apker, J., 2016. Conflict and stress in hospital nursing: Improving
communicative responses to enduring professional challenges. Health Communication.
31(7).pp.815-823.
Tjosvold, D., Wan, P. and Tang, M.M., 2016. Trust and managing conflict: Partners in
developing organizations. In Building trust and constructive conflict management in
organizations (pp. 53-74). Springer, Cham.
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