Hyatt Hotels: Professional Development Skills and Competencies Report

This report provides a comprehensive analysis of professional development, skills, and competencies within the context of Hyatt Hotels. It begins by exploring the benefits of ongoing professional development for various stakeholders, including employers and employees, highlighting its significance in enhancing performance and maintaining a competitive edge in the hospitality industry. The report then investigates the expectations and desired skills of employers, specifically focusing on the role of a marketing manager and identifying crucial skills like creative and communication skills, as well as essential competencies such as teamwork and analytical abilities. A self-assessment is conducted using a SWOT analysis and skill audit to evaluate the individual's abilities and identify areas for improvement, with a focus on leadership and financial management. Finally, the report examines various learning approaches and theories, such as constructivism and cognitivism, to support personal and professional development, emphasizing their role in transforming weaknesses into strengths and fostering continuous improvement. The report concludes with an overview of the interview script, revealing the key properties and failings of the examination procedure.

Self-assessment of
skills and competences

INTRODUCTION
Professional identity referred to the professional growth and development of self-concept
of individual which is based on the suitable experience, believes, attributes, motives and values.
Professional identify of individual tends to develop under the suitable conditions of cultural
identity that tends to present as the unknown and interesting puzzle (Borg and Edmett, 2019).
The suitable report is based on the Hyatt hotels corporation which is prominently famous as
Hyatt and founded in 1957 by Hyatt Robert Dehn and Jack Dyer Crouch as it is the American
company and headquartered in Chicago, US but offer its services across the world. For this, the
report tends to cover and acknowledges the significance of ongoing occupational group
improvement of a single and also represent the benefits of several stakeholders of organization
considering the occupational group skills and competence which are discovered and needed in
terms of developing professional working manner of company. For this, effective evaluation is
conducted which is useful for the prominent SWOT analysis and skill audit by which individuals
to develop effective plan. Lastly interview script is offered and depict the key property and
failing of the examination procedure.
TASK 1
P1. Examine the key benefits of on-going professional development for different stakeholders
within organisational context
On-going vocation improvement is also known as the uninterrupted improvement
procedure which effectively focus on the professional growth considering the development of
skills and competencies. This term depicts the effective learning activities and practice regarding
the professional involvement, development and improvement of their overall abilities. For this,
effective development for the essential factor for the life of professional working and overall
business setting in terms of improving their performance considering the development of
performance standards of an organisation as well (Ghomi and Redecker, 2019).
Hyatt hotel is the multinational hospitality company and their employees of company
tends to depict the suitable services regarding the offerings which are provided to their customers
by belonging for the hospitality services industry. For this, ongoing professional development is
important and complex practice which is required by each and every individual for company by
permitting the form to offer prominent experience of individuals considering the visiting of

hotels and also keep them quite satisfied by enhancing the image of company in both national
and international market. The suitable benefits of ongoing professional development is suitable
for various stakeholders of company in terms of both employees and employers which are
mentioned as underneath:
Employer (Hyatt Hotels) Employees (Workforce)
Motivating workforce and employees in terms
of getting effectively trained and improve the
capabilities for the particular area by
effectively influencing the suitable
profitability and productivity of Hyatt hotels.
Along with this, professional development is
also useful in terms of improving the self
experience considering their specialist
knowledge by offer strong and competitive
team to the hospitality area (Sándorová,
2019).
Ongoing professional development is
beneficial for employees of Hyatt hotels
regarding their personal level and also get
opportunities to keep up with the industry
changes. For this, market tends to change
rapidly regarding the hospitality and also offer
best things to their customers which is
essential for workforce in terms of getting
updated.
Ongoing training programs are designed by
company for their workforce in order to bring
effective opportunities for their individuals
and also automatically enhance the overall
image of Hyatt hotels an an employer as it
tends to care employers in terms of taking
effective initiatives for their workforce and
strive for the best professional things to
employees.
It represents another benefit in which
unemployed tends to receive things with the
help of ongoing professional development
programs which is useful in terms of
understanding and analysing their weaknesses
and skill gaps in terms of filling them which is
essential to become competitive in
environment (Rezaiefar and et. al., 2019).

P2. Investigate professional employers’ expectations and desires of skills and competencies
within organisational context
The prominent job role of selling handler is to effectively manage and supervised the
marketing resources and other concerning activities of the prominent business and its offering.
Moreover, the merchandising director of Hyatt hotels is accountable for various activities
considering the Suitability in terms of managing marketing team prominently. Besides this the
marketing manager is also responsible for effective development of suitable Strategies and
foreseeable future implementing suitable practices and activities and executing them which are
related with Marketing. Despite from this the marketing manager tends to look over the suitable
functions of marketing team and the prominent resources (Lázaro-Cantabrana, Usart-Rodríguez
and Gisbert-Cervera, 2019). It effectively detail that the commercialism administrator of
institution like Hyatt hotels tends to prominently has effective magnitude of accomplishment and
competence in terms of performing their job roles in an effective manner. In regard of this the
suitable skills and capabilities which are performed by the marketing manager of Hyatt hotels are
mentioned as underneath
Skills: Creative skills: It is considered as the essential skill which is desired by each and every
employer considering the effective procedure for their specific job role which is
marketing manager. It is essential for the marketing manager of Hyatt hotels to have
creative skills which are required in terms of developing and brainstorming their ideas
regarding unique methods of distributing and Advertising commodities to their potential
customers. Communication skills: This skill relies under the various skills of employability skills
which are quite Transferable. It effectively represents the commonly used abilities which
should be possessed by each and every employer for their suitable candidates. In relation
with Hyatt Hotel their marketing managers must have effective and clear communication
skills with their team members and also keep them working collectively in terms of
motivating them (Taylor and et. al., 2020). In terms of fulfilling these prominent actions
it is essential for the marketing manager to have effective communication skills by which
individuals can be effectively motivated.
Competencies:

 Teamwork: The suitable job role of marketing manager tends to drive the information
regarding the easy manner and consider big decisions respectively. In terms of effective
and successful marketing manager they tend to understand the specific data which are
presented in front of them considering their decision making (Hortigüela Alcalá, Palacios
Picos and López Pastor, 2019). Therefore, this ability is undertaken as the competency
which is required by Hyatt hotels by which work force look for their marketing manager.
 Analytical ability: The marketing manager is a person who is accountable for the specific
performance and also undertake this active marketing teams regarding the performance as
it is important for the marketing manager in terms of working and keep their team
effective (Pop and Khampirat, 2019). Therefore, in terms of Hyatt hotels the employers
must have competency of team working which is undertaken in the professionals at the
managerial position.
Therefore, by undertaking the suitable competencies and skills which are discussed are
expected by the manager and employer of Hyatt hotel considering the position of marketing
manager important for the consistent and continuous enhancement of performance of the
marketing team.
TASK 2
P3. Evaluate own abilities, skills and competencies for specific job role
Self assessment is undertaken as the activity which depict the benefits and potential of the
professional individuals that is useful for them to analyse the strengths and weaknesses to their
professionals and expected job rules (Butkēviča and et. al., 2019). In terms of the merchandising
administrator of Hyatt Hotel the individual self appraisal is organized with the aid of SWOT
analysis framework and undertake the skill audit as well.
Personal SWOT analysis:
Strength: Communication skills: It is undertaken as the prominent strength in which I consider
myself as an extrovert regarding the effective interactive skills (Braun and et. al., 2019).
In relation with communication skills as a marketing manager is one of the required and
basic skill which should be present in the employees of Hyatt Hotel.

 Team building: It is another prominent skill which is present in me as a marketing
individual and become my strength as I know that for effective team working
communication is important in terms of motivating individuals to perform with full
potential (Kniazian and Khromchenko, 2019). Despite from this having expertise in the
team working is useful for the company like Hyatt hotels.
Weaknesses: Leadership ability: It is undertaken as them basic weakness in which I am black in order
to offer significant direction and guidance to my team Associates even after having
effective communication skill. Financial management: It is another weakness of mine as the marketing individual as by
practiced management in the budgetary control which include the fundamental expertise
and developing significant marketing plans.
Opportunities: Enhanced level of knowledge: Hyatt Hotel prominently offer continuous development
and training program and sessions to their employees for effective working. Enhancement of position: Hyatt hotel undertaken as the the large hospitality chain that
provide a use of opportunities regarding the exposure of employees. As it tends to create
major possibilities for me in terms of surviving in the external market and move for the
better position that prominently improve the scope of my contribution practices towards
the company (Schick and et. al., 2019).
Threats:
 Competition: It is undertaken as the threat for me in terms of considering the specific job
function of the selling director in Hyatt hotels as there are assorted individualist and
vocation who tends to work in the same field and have better chances considering the
procuring of the position (Caena and Redecker, 2019).
Therefore, on the basis of suitable weaknesses it is identified that personal skill audit is
discussed below undertake various sources for the school of areas considering the effective
identification which is provided by employees and others.
Skill audit:
Skills and Competencies Score to Self Score by Others

Communication Skills 9 9
Team Building Skills 9 10
Financial Management 4 5
Leadership Ability 6 4
Decision Making 6 5
Therefore, by considering the above discussion of me with the aid of SWOT investigation
Framework it is identified that the skill audit prominent identified considering the several
abilities and competencies of mine that helps in making me effective and proficient in terms of
performing the specific job role which is marketing manager of Hyatt hotels. Moreover, there are
two prominent factors in which I am weak and can become threat for me including there are the
requirement of enhance working and improvising it for the suitable areas. Hence the ongoing
learning program is helpful for me in order to eliminate my weaknesses and device my suitable
abilities for becoming more competent but a specific job role in respective hotel.
P4. Analysis of range of learning approaches and theories used for personal and professional
development
The only non-recreational improvement is based by assorted acquisition explanation and
conceptualisation which are helpful for its vocation regarding the suitable development for the
personal improve vision. Along with the learning approaches and theories tends to offer
significant knowledge and abilities of individuals regarding the prominent capabilities which are
useful in terms of becoming effective and Competent (Panczyk and et. al., 2019). For this there
are various approaches and chillies which are helpful for me by which tends to improve my
strengths and change my weaknesses into effective competencies and opportunities. Therefore,
some of the prominent approaches and theories are mentioned below
Learning theories: Constructivism: This theory is undertaken as the suitable is omission of the overall
learning and suitable idea for its professionals in terms of developing effective
knowledge regarding them foundation of past experience and effective learning. In
relation with the prominent learning and knowledge of individuals tends to impact
suitable changes in the learning experiences (Stafeeva and et. al., 2020). For this the
respective theory active process that effectively required by me as the professional in
terms of having continuous development in my life.

 Cognitivist: The suitable theory depends on the suitable procedure including mental
stability that permanently focus on the significant activities of skills knowledges and
problem-solving factor consider the complex thinking of a person.
Learning approaches: VARK style: According to this approach it is quite effective and beneficial which is
related with four prominent learning styles and methods for the individuals and classify
them into effective learning standards as per the preferences and also related with
covetous power. The prominent scholarship styles are see-able in terms of reading
writing and audio.
 Kolb's learning cycle: It is another acquisition attack which is important for me
regarding the several steps and also undertake effective and counting for the new and
experienced factor as well it is the next stage which depict the effective observation
considering the analysing of learning working for analysing inconsistencies for the
overall performance because of the misunderstanding and conflicts (Ghomi and
Redecker, 2019). It effectively represents the last stage which is related with the overall
development of prominent concept and modified thought.
Therefore, by considering the above treatment of respective acquisition formulation and
explanation the art movement and VARK style of acquisition is best appropriate for me which is
useful in terms of becoming as the effective selling director of Hyatt hotel. Along with this these
learning theories and approaches are useful for me in terms of preserving me which is useful in
terms of developing and gaining fresh and innovative mind set considering the prominent set of
specialist and expertise skills what is useful for my past experience and knowledge.
TASK 3
P5. Construct a development plan for enhancing skills and competencies within a specific work
context
SKILLS CURRENT
PROFICIE
NCY
TARGETTED
PROFICIENC
Y
DEVELOPME
NT
OPPORTUNIT
IES
RESOURCES TIME
FRAM
E
Financial 4 10 To create proper Resources that 3-6

Management monetary
administration
competency as a
marketing
manager critical
examination and
practice will be
useful and
supportive.
is unmistakable
for achieving
monetary
administration
information and
become skilled
the preparation
and
improvement
meeting gave
by the
organization are
conspicuous.
Months
Decision
Making
6 10 Dynamic is a
significant piece
of the
employment
part of a
promoting chief
for which
improvement
opportunity is
the previous
information and
direction of
bosses.
The
constructivism
theory of
learning will
empower me to
create basic
dynamic
aptitude
empowering me
to gain from my
past experience
or explicitly
choices.
6-12
Months
Leadership
Ability
6 10 Initiative is
fundamental for
a person on an
administrative
position and the
The VARK
learning cycle
will give me
comprehend my
learning style
5-10
Months

open door for
me to improve
authority
aptitudes is of
the criticisms of
my bosses and
past managers.
and properly
encourages me
in embracing
the best style
for enhancing
my initiative
abilities.
TASK 4
P6. Undertake a job interview for a suitable service industry role
Job Description:

Interview Script:
INTERVIEW
Interviewee: “Good Morning, Sir.”