Professional Identity and Practice for Front-End Managers at Carnival

This report examines professional identity and practice within the context of Carnival Corporation and Plc, a major cruise service provider. It explores the benefits of ongoing professional development for stakeholders like customers, employees, and investors, highlighting increased retention, confidence, and efficiency. The report then investigates the required skills and competencies for a front-end manager, including communication and human resource management. It assesses skills using models like the EFQM and CQAL, reviews learning theories such as behaviorism, cognitivism, and constructivism, and constructs a development plan to enhance skills. Furthermore, the report covers job interview processes, analyzing strengths and weaknesses to improve the candidate's performance and identifies key areas for improvement. The report concludes by emphasizing the importance of continuous professional development for career advancement and organizational success within the service industry.

Professional Identity and
Practice

Table of Contents
INTRODUCTION................................................................................................................................3
TASK 1.................................................................................................................................................3
P1 Examine the key benefits of on-going professional development for different stakeholders
within a specific organisation..........................................................................................................3
P2 Investigate professional employer expectations of skills and competencies within a specific
organisational context......................................................................................................................4
TASK 2.................................................................................................................................................5
P3 Assess own abilities, skills and competencies for a specific job role.........................................5
P4 Review a range of learning theories and approaches used for personal and professional
development processes....................................................................................................................6
TASK 3.................................................................................................................................................7
P5 Construct a development plan to enhance chosen skills and competencies within a specific
work context....................................................................................................................................7
TASK 4.................................................................................................................................................8
P6 Undertake a job interview for a suitable service industry role...................................................8
P7 Review key strengths and weaknesses of an applied interview process....................................9
CONCLUSION....................................................................................................................................9
REFERENCES...................................................................................................................................10

INTRODUCTION
Professional identity is skills of an individual which they use to complete a specific task,
operation or job role. Along with this, the organisation which has been chosen in this report is
Carnival Corporation and Plc, which is one of the biggest cruise service providing organisation of
world. They use to perform their functions from Europe to different parts of world. They were get
established in 1972, by Ted Arison. In this report, as discussion will take place on the benefits
which stakeholders get due to professional development, along with this skills required for specific
job role in organisation (Cech, 2015). Also, a study will take place on theories and approaches an
individual can use for analysing their skills, along with learning theories used by them for making
improvement. Also development plan will get designed for improvement in specific job roles along
with different interview methods and their strengths and weaknesses.
TASK 1
P1 Examine the key benefits of on-going professional development for different stakeholders within
a specific organisation.
Carnival Corporation and Plc, is one of the biggest cruise service providing organisation in
the world. They use to operate their business from Europe, and use to serve customers at
international level by providing their products and service of cruise. The main stake holders of them
are, customers, employees, top management, investors and other. Therefore, it is very important for
them to perform their operations in effective manner, so that they can gain some benefits along with
increase in benefits to stakeholders. Some of the benefits, which their stakeholders are getting by
their on going professional development are as follow :-
1. Increase Retention : As the key benefit which stakeholders get by the on going professional
development in Carnival Corporation and Plc is, it help in increasing the retention of them
with them. As this help organisation in giving their best, which results in increase in
satisfaction level of employees, customers, and other stakeholders of them.
2. Build confidence and credibility : As every one related to organisation love to feel special,
one like the feeling that their importance is reducing in organisation ( Eteläpelto and et. al,
2014). Therefore, for Carnival Corporation and Plc, it is very important, as professional
development will help them in making each and every stakeholder of them feel like special,
and also help them in getting good results, so that their confidence over organisation can get
increased.
3. Make succession plan easier : Also, it is very important for an organisation to have proper

succession plans and strategies which can give them some profits along with benefits to their
stakeholder. Therefore, for Carnival Corporation and Plc, professional development plan
play vital role, as improvement in performance will help them in easing the process of
success planning.
4. Reenergise staff : For an organisation, it is very important for them to keep their staff
charged, so that they can perform with their potential and also can give their best to
organisation ( Farquhar, 2018). Carnival Corporation and Plc use to provide their products
and services in hospitality sector, therefore, it is very much essential for them to keep their
employees energised. This can be done by professional development plans, as this will help
tehm in gaining opportunities so that their performance can get improved.
5. Improved efficiency : The professional development plans used by organisation help them
in increasing their production level along with efficiency of them. As their employees start
working with their potential and also their operations start performing in better manner. This
will help Carnival Corporation and Plc in increasing their efficiency, so that they can meet
requirements of their customers.
P2 Investigate professional employer expectations of skills and competencies within a specific
organisational context.
There are ample number of job roles which play their operations in Carnival Corporation
and Plc, and for performing these job roles it is very important for them to have proper skills in
employees, which will help them in performing operations in effective manner. This part of report
will explain about the job roles which is one of the most important for an organisation providing
hospitality service. Front end manager have several duties which they have to play in Carnival
Corporation and Plc, one of them are communicating with employees, so that they can solve their
problems and also can provide information required to them. Also, it is duty of frond end manger to
manage all the operations and employees working in their organisation, so that they can produce
and provide better service to their customers ( Ferguson, 2017). For completing all these tasks, it is
very important for front end manager to have skills which will help them in completing the work
with ease. Some of these required skills are as follow :-
1. Communication : For front end manager in Carnival Corporation and Plc, it is very
important to have proper communication skills. This will help them in solving the issues
faced by their customers and also help them in giving appropriate information to them, so
that they can get satisfied. Along with this, having proper communication skills will help
them in making appropriate communication with their employees, so that they can explain

the work to them and also roles of responsibilities which their employees have to play there.
2. Human resource management : Along with communication, it is very important for
manager of Carnival Corporation and Plc, to have proper skills of human resource
management, so that they can manage number of employees assigned to some specific task.
This will help them in managing total number of employees working in an organisation and
also help them in distributing them according to their skills. This will employees to perform
their best and also help in getting work in which they have interest.
TASK 2
P3 Assess own abilities, skills and competencies for a specific job role.
To being a front end manager in Carnival Corporation and Plc, it is very important for me to
evaluate my skills. This will help me in gaining knowledge about my competencies and skills, so
that I can make appropriate changes in them. This will also help me in improving my performance
and functionality in organisation ( McCarthy, 2016). For assessing my skills and ability, I can use
different self assessment model, which are as follow :-
1. The EFQM excellence model : This is one of the most commonly used framework in
organisations of Europe. This will help me in identifying the strengths and weaknesses of
mine and my skills, so that I can get knowledge that what improvement is needed for me and
how I can achieve them. Along with this, it help me in improving my benchmarks, so that
overall performance of mine and Carnival Corporation and Plc can get improved easily. For
example, my skills are to handle 50 employees and solve their queries and also monitor
them while they use to perform their business. But, I have improve this and have to make it
to 75, so I have to change my benchmark from 50 to 75, so that my skills can get improved
and also can perform according to it only. This will help me in improving my soft skills,
which leads in gaining ample number of benefits to my skills.
2. The CQAL model : It stand for Common Quality Assurance Framework, which I can use to
assure that the quality of my performed work meet the criteria of minimum performance or
not in Carnival Corporation and Plc. This will detail me about my performance in
organisation, by which I can get updated about the skills which are required by me, so that I
can achieve my goals and also can improve my skills. This will also help me in making
improvement to my performance in the favour of organisation. This will help me in
assessing my hard skills like, speaking, writing, so that I can make appropriate changes in
them.

P4 Review a range of learning theories and approaches used for personal and professional
development processes.
After assessing soft and hard skills of manager in Carnival Corporation and Plc, it is very
important for front end manager to use some theories and approaches which they can use in
personal and professional development process ( Moran, Burson and Conrad, 2016). Some of these
theories and approaches are as follow :-
1. Behaviourism : This is a learning theory, which is concerned with the behaviour of a person,
that they are willing to learn or not. Here, front end manager of Carnival Corporation and
Plc, have to change his behaviour, accordingly, so they can learn new things. This will help
them in making improvements to their skills and also help them in attaining their goals and
objectives. Along with this, this will manager of Carnival Corporation and Plc to make their
mind set towards change, that they have to adopt the change in their skills, which will help
them in improving their performance and functionality along with their efficiency.
2. Cognitivism : This is a learning process, where learning take place according to internal
behaviour of a person, rather then external pressure. This is a type of learning process which
is governed by internal part of front end manager in Carnival Corporation and Plc, not by
external entities. This will help them in gaining more information as compared to
behaviourism, which results in making appropriate changes in the skills required to them.
Also, it help in making improvement in the skills of person, so that they improve their
performance along with their efficiency.
3. Constructivism : This is a learning style which says that individual have to make their own
ideas and thoughts related to world, which depends on their old learning and experiences.
This theory says that people get trained, so that they can solve problem over some specific
issues with the use of their knowledge and experience ( Mylrea, Sen Gupta and Glass,
2017). This will help manager of Carnival Corporation and Plc in different situations to get
idea about the skills which will help them in solving the issues they and their employees are
facing. This will lead them in making improvement in their skills and also in their
effectiveness.
TASK 3
P5 Construct a development plan to enhance chosen skills and competencies within a specific work
context.
It is very important for manager of Carnival Corporation and Plc to make proper

development plan, which will detail them that what skills they have and what they are required to
improve. This also will help them in gaining detail about the resources which they can use for
improving their skills along with time period which is required by them to achieve these
development ( Towle and et. al, 2016). Beneath is the development plan of front end manager
working in Carnival Corporation and Plc :-
S.
No.
Learning
target
Present
Proficiency
Target
Proficiency
Development
Opportunities
Criteria for
Judging
Attainment
Time
Scale
1 It is very for
manager of
to Carnival
Corporation
and Plc gain
klnowledge
about the
skills which
are very
much
important for
a manger of
organisation.
3.5 10 Manager can achiheve
thier goals of
knowledge baour
several skills requierd
by them by studing
about it from different
sources and also by
gaining knowledge
about skills of very
much popular
managers of history.
Training
classes,
colleagues,
and senior
executives
50 days
2 It is very
much
important for
me to have
proper
communicati
on skills, so
that they can
provide
information
to their
employees
accurately.
6.5 10 For this, they have to
attend different
seminars and classes,
so that they can
knowledge about
communication skills,
and also will get
improved.
Peers,
different
spoken and
learning
institutes or
classes and
colleagues.
2 months

TASK 4
P6 Undertake a job interview for a suitable service industry role.
As, I am already working some where else, but the job description given by Human
Resource manager of Carnival Corporation and Plc was so attractive that I went to give interview
for job. The interview process which is used by Human Resource manager of Carnival Corporation
and Plc was, Structured interview, which is generally a formal type of interview. Beneath are the
detail of conversation between me and interviewer at the time of interview :-
Me : May I come in sir.
Interviewer : Yes, please.
Me : Good Morning sir.
Interviewer : Good morning, please have a seat.
Me : Thank You sir.
Interviewer : Tell me something about your self.
Me : Sir, my name is John Chilli, currently I am working as front end manager in XYZ organisation
from since last 2 years, and I have completed by graduation form ABC university from this much
percentage.
Interviewer : That's good, so why you want to switch your job.
Me : As Carnival Corporation and Plc, is one of the biggest hospitality service providing
organisation of Europe and you are offering opportunities to us, by which we can get chance to
work with you.
Interviewer : Okay, why should we hire you.
Me : Sir, as I have told you that I am working as front end manager in XYZ organisation from since
last 2 years, which have provided me huge experience of work that how to perform in different
situations. Along with this, I am always ready to learn new things, so that my skills and
performance keeps improving.
Interviewer : Okay, congratulations Mr. John Chilli, you can join us from 01-05-19 and your salary
will be 10% extra then your earlier one.
P7 Review key strengths and weaknesses of an applied interview process.
Structured interview is one of the most commonly used interview process in organisations,

as this is a type of formal process which help interviewer in conducting the interview in traditional
manner ( Williams, 2014). Along with this, there are ample number of strengths and weaknesses of
this interview process, which are as follow :-
Strengths :
1. This help an interviewer to ask some well standardised questions to their interviewee, so that
they can get standardised response by them.
2. Also, the structure, format and sequence of the questions for all respondents remain same in
this interview process (Strengths and Weaknesses of Structured Interview, 2019).
3. In this process, an interviewer is presented there so that the confusion and misinterpretation
can get avoided.
Weaknesses :
1. This is one of the most time consuming process and also require huge cost to complete this
step ( Xu, 2014).
2. Misinterpretation of questions by interviewee will lead to failure of interviewee process.
CONCLUSION
Form the above report, it has been concluded that, professional identity is individual's skills
and approaches which they use to apply for completing some specific task or job role. Along with
this, there are ample number of benefits for stakeholders which they can get by professional
development. Also for specific job roles, it is important to have specific skills and competence in an
employee. Along with this, different models and theories can be used for analysing self skills, also
different learning theories will help in making improvement in these skills. Also development plan
is very much helpful for an individual to gain information that what methods they will use and how
much time will they require to achieve their skill improvement goals.
REFERENCES
Books and Journals
Cech, E., 2015. Engineers and engineeresses? Self-conceptions and the development of gendered
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Eteläpelto, A. and et. al., 2014. Identity and agency in professional learning. In International
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Farquhar, J., 2018. Knowing practice: The clinical encounter of Chinese medicine. Routledge.
Ferguson, H., 2017. How children become invisible in child protection work: Findings from
research into day-to-day social work practice. The British Journal of Social Work. 47(4).
pp.1007-1023.
McCarthy, C., 2016. Museums and Mâori: Heritage professionals, Indigenous collections, current
practice. Routledge.
Moran, K. J., Burson, R. and Conrad, D., 2016. The doctor of nursing practice scholarly project.
Jones & Bartlett Publishers.
Mylrea, M., Sen Gupta, T. and Glass, B., 2017. Developing professional identity in undergraduate
pharmacy students: A role for self-determination theory. Pharmacy. 5(2). p.16.
Towle, A. and et. al., 2016. The patient's voice in health and social care professional education: the
Vancouver Statement. International Journal of Health Governance. 21(1). pp.18-25.
Williams, J., 2014. Teacher educator professional learning in the third space: Implications for
identity and practice. Journal of Teacher Education. 65(4). pp.315-326.
Xu, Y., 2014. Becoming researchers: A narrative study of Chinese university EFL teachers’ research
practice and their professional identity construction. Language Teaching Research. 18(2).
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Online
Strengths and Weaknesses of Structured Interview. 2019. [Online]. Available Through.
<https://getrevising.co.uk/grids/advantages_and_disadvantages_of_structured>./