University Workshop: Emotional Intelligence and Workplace Performance

This assignment presents a detailed Emotional Intelligence (EI) workshop designed for professional development. The workshop begins with a self-assessment activity to gauge participants' current EI levels across five key aspects: self-awareness, managing emotions, self-motivation, empathy, and social skills. Following the assessment, participants engage in a group activity where they are divided into groups based on their behavioral preferences at the workplace (North, East, West, South) to discuss their strengths, limitations, and working styles. The workshop incorporates video links and discussions to reinforce learning and provides a summary of key takeaways, emphasizing the importance of EI in enhancing workplace performance, leadership, and team dynamics. The workshop concludes with a feedback form to gather participant insights and suggestions for future sessions. The workshop covers the five dimensions of EI and their correlation to workplace performance and satisfaction, and how high EI can lead to self-motivation, effective leadership, and improved organizational behavior. The workshop also underscores the importance of self-awareness and social skills in fostering positive relationships and addressing workplace challenges.

Workshop on Emotional Intelligence
Student name
Student ID
University name
Subject
Date of submission

Emotional Intelligence
Workshop on Emotional Intelligence
Good morning everyone, hope you had some fresh snacks and tea served outside because we
need ignited minds over here to discuss in the workshop. But anyways how was the food?
Liked homemade snacks? Here I can listen few says yes and seeing few are just smiling and
few are giving weird expression, well, today we are going to learn emotional intelligence,
how one can control their emotional reactions and deal with people at workplace. I can see
many people having a good sense of EQ, however we are going to check it as well in the
upcoming activities.
In our everyday life, we can probably know people who have expertise in managing their
emotions in the most stressful situation, such as they never get angry rather focus on
possibility to come out of trouble. They never get confused with their intuitions and logic,
they exactly know when to follow their intuitions and they are observed to be the most
effective managers and an excellent decision maker such as Sunder Pichai, Bill gates, Jeff
Bezos, and Elon Musk of Tesla.
Would you like to be more like this?
Oh, Yes, I like your spirit, Let’s start learning the same. So, we are going to start our
workshop by conducting test to assess the current level of your emotional intelligence.
Activity 1 (Individual) 50 min
The test primarily measures five concepts:
 Self-awareness – The stage where you can identify your true feeling and understand the
reason behind the reaction
 Managing emotions – The stage where you can focus on your goals and work even in
most stressful situation
 Motivating yourself – The ability to make yourself understand to accept the setbacks or
failures and stand up again for a new challenge
 Empathy- To understand the people’s emotions and situation
 Social skills – your ability to guide and lead the team of individuals at workplace
I will show you list of statements on projector, you will have to rate it on a scale of 1 to 5.
2 | P a g e

Emotional Intelligence
 1 indicates that the sentence does not apply at all
 3 is neutral reaction
 5 indicates that the sentence always applies to you
No Statements 1 2 3 4 5
1 I do realise when I get angry
2 I can come out of bad phase of life immediately
3 I motivate myself to perform tough tasks
4 I can empathise with others
5 I listen others well
6 I know when something makes me happy
7 I share my feelings
8 I prioritise things and work accordingly
9 I can understand and solve other’s problem
10 I do not intervene in others conversation
11 I know when I am in to stressed scenario
12 Person can make out my mood from expression
13 I meet deadlines
14 I am aware if someone does not like me
15 I am socialised person
16 I am aware about my emotions
17 I rarely blame the team
18 I utilise each minute
19 I am aware if something goes wrong with team
members
20 I like to be surrounded by people
21 I know the reasons behind my anxiety
22 People do not annoy me easily
23 I am straightforward in talk
24 I can understand when one feels uncomfortable to
share opinion
25 I love to talk with people and know about them
26 I know when I am being unreasonable
27 I can divert my mind easily
28 I believe to complete tough task first
29 I appreciate different opinion
30 I need people with varied skills and energy
31 I give impotence to my intuition
3 | P a g e

Emotional Intelligence
32 I focus on my work even under stressful scenario
33 I delay the task if not done
34 I am aware when I am being unreasonable
35 I like to know what makes people happy
36 I share if something made mu upset
37 I feel worried about life
38 I feel energetic all day
39 I know when I treat someone inappropriately
40 I like to work with difficult people
41 I can let go anger
42 I control my reactions when it is required
43 I can encourage myself easily when it is required
44 I see things from others’ point of view
45 I am good at working with different personalities
46 I am aware what make my happy or bother me
47 Others can’t make out my emotions
48 I consider Motivation is a key to success
49 I know the reason behind any disagreement
50 I build good relationship with team members
Aspect of EI Add Scores of each sentence Total
Social awareness 1,6,11,16,21,26,31,36,41,46
Managing your emotion 2,7,12,17,22,27,32,37,42,47
Motivating yourself 3,8,13,18,23,28,33,38,43,48
Empathetic in nature 4,9,14,19,24,29,34,39,44,49
Socialised in nature 5,10,15,20,25,30,35,40,45,50
Interpretation
4 | P a g e

Emotional Intelligence
Scores between 35-50 Consider this as a strength
Scores between 18-34 Pay attention to improve
Scores between 10-17 Make this as a development priority
Improve your Emotional intelligence
Activity 2 (Group) 50 min
Preparation before conducting session”
Create four signs with poster – Name it north, east, west, south
Post those pictures on wall and write description in one liner for each post
 North: person with characteristics of Acting – ready for all tasks saying “Let’s do it;”
trying out new things and take risks
 East: person with characteristics of Speculating – likes to look for possibilities before
trying out something new
 South: Caring and emotional – likes to be socialise and considers everyone’s point of
view.
5 | P a g e

Emotional Intelligence
 West: being accurate and takes detailed information of each thing.
Ask everyone to go and stand near the most relevant post. The post that reflects their
behaviour at workplace. You will see, everybody will be divided in four group as per their
behaviour. Now each group will be asked to select one representative, who would present
views in front of everybody on behalf of their team mates.
Each group will be asked to discuss on few questions and summarise the same. They will be
given 10 min to discuss the questions in group.
1. What are the strengths of your group?
2. What are the limitations of your style (NEWS)?
3. You will find it difficult to work with which style?
4. What message you want to convey to other team regarding your style to work more
effectively?
5. Mention that one thing you value about each of the other 3 (NEWS) groups
Now ask each team representative to share their perspectives. Each team member will speak
for 5-7 minutes and share their working style with other groups.
You will get some answers like (A) team is not comfortable working with (B) team because
A is more accurate and research oriented whereas B is a risk taker.
At the end of the activity, team member will be able to share their experience and key take
aways from the activity.
Video Links 1 hour
1. 6 Steps to Improve Your Emotional Intelligence | Ramona Hacker
https://www.youtube.com/watch?v=D6_J7FfgWVc -- 20 min
2. How Emotional Intelligence Helps in the Workplace-What is Emotional Intelligence-
Book Daniel Goleman
https://www.youtube.com/watch?v=oAs31wEhO9I – 7 min
3. Emotional Intelligence TEDx Stanley Park
https://www.youtube.com/watch?v=DRDiwV7eI3w – 10 min
Video discussion – 20 min (Includes opinion of participants)
6 | P a g e

Emotional Intelligence
Summary 20 min
 What have you learnt in the workshop?
 Can you be able to manage your emotional intelligence now at workplace?
 How can these aspects of self-awareness and social skills can help you to perform better
at workplace?
Let us now summarize the activities and workshop in few sentences. Here, we will discuss
the key takeaways. Overall, we evaluated our existing emotional intelligence and discussed
how we can improve the same. Post that, we did one group activity which gives us an insight
about different working style which an individual can follow, and how we can adjust and deal
with those group intelligently.
The activity and discussion reflect the role of emotions and its link to cognition and
behaviour at the workplace. People behave as per their perception and experiences. It is
important to control our emotions and reaction while we are discussion with the team. Five
dimensions of Emotional Intelligence were introduced and assessed as a part of the activities
in the first part of the report. The fours aspects are important at the workplace and are directly
related with the workplace performance and satisfaction. It has been observed that an
individual with balanced emotional intelligence will be self-motivated and are tend to lead
the team effectively. They boost morale of the team in case of stress. Moreover, they increase
organisational citizenship behaviour by demotivating counter productive work place
behaviour. Leader who have balanced approach regarding EI tend to be people centric,
Hence, employees will be able to share their grievances which in turns can solve concerns.
As a result, the satisfaction level of an individual will increase and therefore reduce the
turnover. An individual with high emotional intelligence tend to look at themselves honestly.
They take criticism well, and consider as a stimulus to improve their performance. Most
importantly, regardless of knowing oneself, they're also able to sense the emotional needs of
others.
7 | P a g e

Emotional Intelligence
Feedback form 4-5 min after workshop
1. Did you like the workshops?
2. Would take like to attend second session of this workshop?
3. Mention key takeaways.
4. Rate the following (1-lowest to 5-highest)
Communication
Content
Activities
Involvement
8 | P a g e