Professional Identity and Practice: Hilton Hotels Case Study Report

This report provides a detailed analysis of professional identity and practice, using Hilton Hotels & Resorts as a case study. It begins with an introduction to professional identity and its evolution, followed by an overview of Hilton Hotels. The report then evaluates the importance of ongoing professional development, highlighting its benefits and impact on career prospects. It investigates the skills and competencies expected by employers for specific roles within the organization. Furthermore, the report assesses the author's current skills and abilities, conducting a SWOT analysis and critically evaluating their capacity to meet employer expectations. It reviews various learning theories and approaches applicable to professional and personal development, culminating in a personal development plan. The report concludes with an analysis of a job interview process, including a critical evaluation of its strengths and weaknesses.

Professional Identity and Practice

INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
LO1..................................................................................................................................................1
1. Brief Introduction of selected organizations............................................................................1
2. Evaluate the key benefits and importance of on-going professional development and how it
enhance the career prospect.........................................................................................................2
3. Investigate into the skills and competences expected by the employer for a specific role in
your chosen organisation.............................................................................................................3
LO2..................................................................................................................................................4
1. Assess the current skills, ability and competencies for specific job role in the particular
organization.................................................................................................................................4
2. Critically evaluate their personal skills, competencies and ability to meet their employer’s
expectation...................................................................................................................................5
3. Review the different learning theories and approaches used for professional as well as
personal development..................................................................................................................6
4. Consider the most suitable development approach to improve their personal or professional
skills and capabilities...................................................................................................................7
LO3..................................................................................................................................................7
1. Personal Development Plan (PDP)..........................................................................................7
LO4..................................................................................................................................................9
1. Job interview for the job role in selected organization............................................................9
2. Critically evaluate the job interview’s strengths and weakness and also highlight their
ability dusting interview process...............................................................................................12
CONCLUSION..............................................................................................................................12

REFERENCES..............................................................................................................................13

INTRODUCTION
Professional identity is a form of social identity which would be the feeling of cohesion that
individuals have had with a career and to what degree individuals identify oneself as professional
bodies (Avidov-Ungar and Forkosh-Baruch, 2018). Professional identification is the integration
of duties, obligations, beliefs and ethical principles by the person in order to be compatible with
activities recognized by their particular profession. Professional identity forming is a dynamic
mechanism wherein the meaning of belonging with a career becomes formed, with some of the
complexities resulting from combining personal identification with professional identity. It starts
to evolve when individuals obtain experience for their position through college.
For the better understanding of this concept, Hilton Hotel & Resort selected. This
assessment covers the several topics such as importance of on-going professional development,
assessment of own skills, capabilities and abilities by using different learning and approaches. In
addition, it also covers the professional development plan to improve their skills and further
demonstrate the job interview process or highlight individual’s ability during the interview
process.
MAIN BODY
LO1
1. Brief Introduction of selected organizations
Hilton Hotels & Resorts, formerly identified as Hilton Hotels, it is a worldwide chain of
full-service hotels and resort towns and the signature brand of Hilton, the American international
hospitality group. Conrad Hilton established the original company. Since about December 31,
2018, there have been 586 Hilton Hotels & Resorts hotels in 85 countries and regions spanning
six oceans, with 215,623 beds. That comprises 66 properties purchased or rented with 20,264
bedrooms, 276 operated with 119,594 rooms, and 244 with 75,765 rooms privately run. In 2020,
Fortune magazine placed Hilton Hotels & Resorts on number one on ones Top 100 companies
that work For Fortune List by 2020 based on a performance report of staff members.
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2. Evaluate the key benefits and importance of on-going professional development and how it
enhance the career prospect
Ongoing professional development is a continuous process of monitoring and publicizing,
well beyond basic training, the skills, expertise and understanding that users gain both formally
and informally while they work. It is a database of what people are experiencing and learning
and then applying (Blackmore, Howard and Kington, 2018). The continuing cycle of
professional growth allows individual to consistently control own progress. The purpose is to
help them to record, analyze and talk about what they are learning. That’s not a tick-box record
that contains their training, it’s wider than that. Some of its importance and benefits are as
follow:
 Personal Satisfaction: Comforting oneself is indeed very useful for companies as it will
enable the person to carry out their work with their highest potential. Ongoing
development is aimed at fulfilling their personal beliefs. Hilton Hotel's management
adopts an ongoing professional life training program to boost their skills and capabilities
in meeting objectives and outcomes.
 Skilled staff members: Continuing professional development is strength and
conditioning that allows the company to improve the skills, ability and businesses of its
employees. It serves to create hotel employees skills which further benefits to Hilton
Hotel managers in carrying out their operations and maintenance activities on a daily
basis. Skilled staff aims to meet corporate targets and objectives by supplying consumers
with professional services.
 Employee's interaction: Employers are able to boost their engagement with the
assistance of professional development programs, which is beneficial for improving
efficiency and effectiveness.
 Encourage Staff members: As workers, they implement the various training and
development services that enhance their knowledge and skills. So it encourages the hotel
staff to work comfortably or efficiently. Continuous professional growth is enabling the
manager of Hilton Hotel to motivate their staff to fulfil their mission or improve
productivity and meet company objectives.
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3. Investigate into the skills and competences expected by the employer for a specific role in
your chosen organisation
There are many skills that required a worker that employed in a hospitality business. Skills
are needed based on a particular role and Hilton's manager finds the specific abilities for
Hospitality Manager Role:
 Soft competencies are features of attitude and communication abilities that characterize
an individual's relationships with others. Soft skills are used as an alternative to hard job
expertise, which apply to an individual's technological which occupational abilities.
 Hard skills are trainable and measurable abilities such as writing, doing math, using
computer systems, conflict resolution, critical thought, etc.
 Customer service skills should be in individuals to have the capacity to recognize
customer needs or wants in this talent, and then further enable the employee to maximize
customer experience by using such skills.
In Hilton Hotel's context, the management team needed some particular skills for the position
of Hospitality Manager and a few of them discussed below:
 Communicate effectively: this is most critical tools to be able to connect with the
customers for the role of Hospitality Manager (Bowen, 2018). Consequently interaction
is required to analyze clients' needs and requirements as they arrive at the hotel. Hilton
Hotel's manager will ensure that such an expert knowledge is in Hospitality Manager
because they have to manage all operations and activities where members interact with
many other staff.
 Problem solving skills: Such skills were required by the Hilton Hotel supervisor for the
role of Hospitality Manager who wanted this experience and ability to solve
organizational problems. It allows businesses to fulfil its mission by attaining its
company objectives & priorities. Hospitality manager would have to resolve multiple
conflicts among members of the team so that this expertise is important for that role.
Above discussed skills and competencies are expected by the employer in their employees or
for the role of hospitality manager. It helps in improving overall efficiency as well as
effectiveness which further allowed in achieving business goals & objectives.
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LO2
1. Assess the current skills, ability and competencies for specific job role in the particular
organization
Self assessment of skills and capabilities for the position of Hospitality manager which
is very important as it assists in determining whether or not individuals are capable of that
function (Brooks, 2018). This appraisal will be conducted with the aid of individual SWOT or
through the use of a ability analysis tool. It helps us to measure the weaknesses and strengths of
people in the context of competencies, abilities and competencies. The following are:
Skills Audio:
Required skills Individual having Required skills Strength & Weakness
Interpersonal Skills 8 9 Strength (1)
Problem Solving 7 8 Weakness (-1)
Creative Thinking 7 6 Weakness (-1)
Time Management 8 7 Weakness (-1)
Communication 8 7 Strength (1)
Personal SWOT:
Strength Weakness
This appears to contain all the main traits that
help people survive in their personal and career
lives. For the position of Hospitality Manager I
have excellent leadership or
communication skills and personable abilities
that allowed me to fulfil the role and duty or
accomplish business strategy (Burns and
Cruikshanks, 2018) (Carlyon, 2018).
It discloses the weaknesses of a person this has
to focus on with this field in order to make the
world better to switch it from glaring weakness
to strength. Individuals will try to overcome
this shortcoming in order to get more
opportunities in the future. My weaknesses are
for Hospitality Manager's role is creative
thinking, time management and problem-
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solving. In order to be able to serve as
Hospitality Manager, I need to focus on such
skills.
Opportunities Threats
It appears to contain the potential prospects
that individuals need to recognise their
character or enhance it. Acquiring skills is
advantageous for the individual to boost their
effectiveness or effectiveness to achieve the
goals and objectives of their company. I get the
potential to progress by Hospitality Manager as
senior manager if I contribute through revenue
generation in the company.
This consideration includes certain skills that
influence each profession and its
competiveness. Individuals therefore need to
detect hazards and work on them to enhance
their efficiency that further aims to attain hotel
goals that further improve the customer
profitability as well as hotel demand. Risks
may drive innovation for Hospitality Manager
position, and people may encounter issues in
the future.
2. Critically evaluate their personal skills, competencies and ability to meet their employer’s
expectation
Eligible candidates must have some special sets of skills in order to achieve the company’s
expectations of Hilton Hotel. Such as communication of professionalism, critical
thinking, problem solving, time management etc are the skills required for the role of Hospitality
manager. Such capabilities allow the chosen applicants to successfully fulfil their duties and
responsibilities (Fernández-Balboa and González-Calvo, 2018). Hilton Hotel is the group
focused on the hospitality industry, where customer contact is extremely important but these
entities are customer centric. Individuals may recognize that with the aid of qualifications
assessment, with which capabilities they have to focus for them to develop which one is the best.
Emphasis on weak skills is most critical in maximizing their opportunities of picking the right
for that specific post. Additionally, self SWOT also allows the individual to improve their ability
and then further fulfil the expectations of the employment contract to accomplish their corporate
objectives & goals.
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3. Review the different learning theories and approaches used for professional as well as
personal development
There are a few techniques of learning and development that are used for both personal and
professional development. Hilton Hotel’s managers followed some of the learning &
development methods to improve their productivity and efficiency and also usefulness.
Development approach:
Social learning theory: Individuals are assumed to have a tendency to show defensive
behaviours as they observe someone else respond violently to see how these behavior are
improved significantly (García-Martínez and Tadeu, 2018). Social learning theories emphasize
the impact of human environment and declare that people would learn by having watched
individuals' actions and by showing violent behaviours, how well these people are enhanced
negatively and positively. For the growth of their hotel staff members, Hilton Hotel's managers
could even follow this approach not just in area of professional life but also because of the
personal life. To implement this approach, managers of Hilton Hotel and other top
manageme4ngt staff should follow the standards and regulation of hotel premises, so that new
appointed candidate can learn how their seniors perform. Know this as well, whether they tackle
the challenges, or consider answers to them.
Cognitive approach: This is a committed, constructive and long-lasting method to boost
the effectiveness of the brains of their workers. It will allow for extended periods of time for
workers to know and maintain. Cognitive structure relies on these strategies that provide
valuable guidance and more help with personal as well as job advancement. Hilton Hotel can
accept this strategic plan for effective leanings towards the staff members. Personal performance
is improved on the basis of feedback, and this is most critical to enhance personal and
professional development in order to achieve future growth.
Learning approaches:
Gagné’s theory: This is a principle of career development related to psychological
activities that happen when people are tried to introduce with lighting conditions and based on
developing outcomes as well as how different learning activities can be organised to achieve
these outcomes. This learning method entails the many instructions that provide the individual
with effective understanding and this can be enforced by Hilton Hotel's managers.
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4. Consider the most suitable development approach to improve their personal or professional
skills and capabilities
A most standard operation approaches for learning and development has been ascertained
according to the above assessments is Gagne theory of instrument (Hohenstein and Lévy-Tödter,
2020). This should be implemented by the manager of the Hilton Hotel to provide a structured
method of learning. To achieve business goals and priorities this improves productivity or
efficiency.
Attention: Management have to ensure they obtain feedback from employees prior to
actually giving any details.
Guaranteeing participants about objectives: Offer complete knowledge about everyone’s
goals & other objectives, as it allows a user to fulfil their mission of achieving goals of the
company.
Stimulating memory for previous experience: This stage requires integrating new
information that has been learned with previous learning concepts.
Stimulus presentation: Company must ensure that they often provide fresh information for
the learning experience.
Provide instructions for learning: In each period, the employer gives the learning process
detailed recommendations or path to ensure that they stay older.
Eliciting output: Supervisor outlined personal skill in this step which allows a company to
realize its ability.
Input: Supervisors are expected to give input to the learning process or employee on a daily
basis. They can boost their output whenever needed.
Performance Assessment: The relative talent that attempts to identify their progress is
assessed by managers and leaders.
Retention and transmission: It was also the manager's decision to sustain or transfer the
learning experience after individual economic opportunities.
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LO3
1. Personal Development Plan (PDP)
Selected job role is Hospitality manager in which candidate prepare their skills and ability
to become capable for this role. Before applying for this job role, individual develop their skills
by using personal development plan (PDP).
Current
Skills
Professional
Development
Plan
ACTIVITY
Professional Development /
Evaluation of progress
Evaluation or
effectiveness of
personal development
plan
Time
Management
Short term goal
(3 months).
I would like to enhance my time
management skills as this enables me
to complete my work on time. This
also saves so much time, and helps
to improve my productivity and
overall performance.
Only with assistance of time
management strategies, I will be able
to create and maintain schedules, help
with decision-making processes, save
resources, improve productive
capacity, run the entire team, etc. This
capacity is evaluated with the aid of
the Gagne theory principle.
I need to cooperate out
with timetable that will
help me complete the
entire task on time
(Losano, Fiorentini and
Villarreal, 2018). It
would save momentum
and enable me to succeed
in helping the Hotel
to meet its business goals
& priorities.
Problem
Solving
Medium term
goals (6 months)
I should improve my problem-solving
skills to help me to solve internal
conflicts and other organizational
challenges impacting the organisation.
I'll fix workplace issues which affect
the individual performance.
This skill could be evaluated using the
Only with assistance of
problem solving, I might
well manage all the
environmental topics that
are critical to project
team or visitors. It allows
us to to manage all the
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ideology of cognitive behavioural
psychiatrist knowledge that allows
people to manage the hotel problems.
I also could fix the problems, as well
as many other consequences
associated with the place of
employment and the customer. I'm
really attempting to go measured by
the concept of behaviour.
managerial work
successfully and also
help in the decision
making process
(Mathews And et.al.,
2018). I can formulate
further methodologies
after justice system
problem.
Creative
thinking
Long Term
Goals (1 Year)
I ought to focus on improving my
inventive thinking process, because it
has managed to help the Hotel
Supervisor fulfil his duty. It aids in
logical skills, job management, and
coordination, problem solving, and
presenting imaginative and creative
ideas.
The whole ability is evaluated
utilizing cognitive teaching approach
which boosts the quality of the
organization thinking. It lets students
create new and creative solutions that
will help the hotel manager raise their
customer demand.
By improving my
creative thinking process,
I will do so much at the
company. Going to work
less by doing more due
to various my
productivity
enhancement would
boost my risk of
confidence-taking. This
would also increase my
gathering powers and
enable me to repair
problems more quickly.
LO4
1. Job interview for the job role in selected organization
Interview process for new recruits it's a multiple stage screening process which are used by
the HR department to hire new people for the role of hospitality manager in Hilton Hotel
(Sardabi, Biria and Golestan, 2018). The hiring process typically focuses on the following
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