Evaluation of Professional Development for Hyatt Hotel Management

This report analyzes professional development within the context of a hospitality manager role at Hyatt Hotel. It evaluates the benefits of ongoing professional development, emphasizing skills such as communication, teamwork, and leadership. The report includes a self-assessment using S...Read More

Professional Identity
and Practice
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Table of Contents
Table of Contents.............................................................................................................................3
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
Evaluation of key benefits and importance of ongoing professional development:....................1
Some skills required for performing job roles of Hospitality manager:......................................2
LO 2 Assess own skills, competences and the different learning and development approaches....3
LO3..................................................................................................................................................5
Personal development plan:.........................................................................................................5
LO4..................................................................................................................................................8
Demonstrate a range of service industry and transferable skills for a Job application................8
CONCLUSION..............................................................................................................................10
REFERENCE................................................................................................................................12
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INTRODUCTION
There are certain skills and competencies that are compulsory required by professionals in
organisations’. There is need of such skills and knowledge base in order to ensure long term
survival in organisations for this purpose there is requirement to analyse the process of career
progression and the overall employment opportunities that are required in order to achievement
of professional laid individual and organisational goals. Presently these skills are essentially
required in hospitality sector (Jackson, 2017). Hyatt hotel is an American multinational brand
that operates across globe and is headquartered at Riverside area of chicago. There are various
job roles that have to be performed in this hospitality brand as hotel chain. For this purpose there
is need to analyse the importance of self directed and professional development skills in order to
enhance the career opportunities in future.
LO1
Evaluation of key benefits and importance of ongoing professional development:
Professional development can enhance the career prospects for an individual with specific
role in Hyatt hotel. I was presently working in the front office department now I am willing to
switch my job role to a hospitality manager. For this purpose there is need to consider some of
the key skills and knowledge level that is required for enhancing the future career prospects.
Key benefits and importance of ongoing professional development
Professional development helps on the process of training relevant to the changing requirement
of organisation. It leads towards making meaningful contributions towards the assigned roles and
responsibilities in context of organisational functioning.
It leads towards deeper understand of the professional competencies with greater appreciation of
overall implications and impact on the working.
Proper development of skills and knowledge base in very necessary for enhancing the present
public confidence in case of individual professional development as a whole (Bestand Williams,
2019).
In the hospitality sector for the purpose of performing the job roles of hospitality manager it
becomes necessary to have proper coordination between the way organizations is functioning.
Importance for skill development in Hyatt hotel :
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Increases retention: In the changing era when employers is willing to manage the cost a
organisation can stand out by promotion of professional development options.
Building confidence and credibility: Professional development is very important yp build up
overall confidence in the organisation working. It leads towards building up of required
credibility as staff gains new certificates and skill sets.
Enhancing the succession planning: Professional development programs are one of great tools
for training future leaders in organisation it helps in promotion of long run career planning
(Wang, and et. al., 2020). There is reduction of overall knowledge gaps that is inevitable to
manage the overall turnover.
Reenergise the staff: Professional development can help in breaking the month of every day
work and further reenergize the staff creativity. It helps in periodic professional development that
can lead towards staff gaining new perspectives and skills by translating the approaches to their
present jobs.
Improves efficacy: Professional development is a key tool in offering of new skill sets by
building up of staff opportunities that can be learnt through training of professionals (Barbara-i-
Molinero, Cascón-Pereira and beatriz Hernández-Lara, 2017). It is helpful to share their overall
experiences that can help in picking up of new perspectives and ideas in long run in Hyatt hotel.
Benefit to employee:
 Professional development is very important to keep up to data qualifications
 There is requirement of coordination between knowledge and enables employees to adapt
in the fast moving world.
 It leads to enhancement of productivity at workplace.
 It keeps employee focussed on the career progress and leads towards higher job security
by achievement of required success at workplace.
Some skills required for performing job roles of Hospitality manager:
Communication skill: Employers in Hyatt hotel are always willing to value good communicators
because of likely information that is required via writing, speech and other means.
Teamwork: Employers in different sectors are looking for individuals who can work together in
a team and then contribute towards taking organisation as a whole together.
Leadership: It is very relevant sill in which employers are valuing people who are able to
practise and work towards achievement of team goals.
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Organisation: In this skill there are requirements of proper structure for maintained of work
relationships. Employees are able to timely meet deadlines and ensure that all projects are
completed efficiently at specific laid deadlines.
Three avenues approach for learning:
Deep approach: It is a method that will involve transformation and self directed learning that
will be required for enhancement of skills to work as a hospitality manager in Hyatt hotel.
Surface approach: In this approach there is reproduction that is coping with overall unit
requirements so that learning can be completed with good standing (Sheng and et. al., 2020).
Strategic approach: It involves for achievement of higher possible grades that is required for
memorizing of facts and then spending tine for practising.
LO 2 Assess own skills, competences and the different learning and
development approaches
Skills and abilities is the main activity for individual that should have in person for the
purpose of attaining goals and objectives. This is important for all people to have skills and
knowledge which can be used to perform the specific roles and responsibilities (Cruess, Cruess
and Steinert, 2019). As a manager of Hyatt Hotel skills and abilities of own has been defined by
conducting SWOT Analysis:
Strength Weakness
 As a manager able to influence the
employees and getting the task done
effectively.
 Having technical and soft skills.
 Able to handle the problem of
customers and provide them right
suggestion.
 Able to communicate with all people
(Colomer, Serra, Cañabate and Bubnys,
2020).
 I am passionate towards marketing and
designing roles
 Lack of time management skills as it
requires to have for performing the
roles.
 Lack of financial management skills
that needs to have complete task in
decided budget.
 As a management of selected hotel, not
having much experience in hospitality
sector.
 Lack of understanding about using
different channel of online marketing.
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Opportunities Threats
 Good leadership skills require that can
be use in leading and organizing the
resources.
 Requirement of problem solving skills
which can help to understand the
issues.
 Team building skills which is require to
analysing the skills of team member
and involve in project.
 Critical thinking skills
 Competitive market that can create the
challenge in performing roles and
responsibilities.
 Improper behaviour of senior that
affects.
 Lack of management skills which can
be create the problem in handling the
all task.
The above Personal SWOT analysis highlighting on my personal and professional skills
which will be used to performing specific roles and responsibilities that can help to develop the
personal and professional skills. As a hospitality manager all skills and capabilities is required
for me as it will help to understand the problems of their customers and provide them benefits or
services accordingly (Weinberg, 2019).
Identifying team characteristics using Belbin team roles.
Belbin is a typology which is used by organization to identify and states the different roles of
team members. This involves 9 roles , important to perform all organizational roles and
responsibilities which can help to develop the business performance. The characteristics of team by
using Belbin role is defined as:
Thought oriented
 Monitor Evaluator: This means a person who is able to evaluate the skills and abilities of
team member and allocate the work accordingly.
 Specialist: This characteristics is required to have focus on one task and get it to complete on
time.
People oriented
 Resource Investigator: This type of team member who are extrovert and have talent for
networking which will help to develop the opportunity to perform all functions.
 Team worker: This means to maintain the friendly and good behaviour with all employees
which can help to managing the all activities and perform the assigned roles effectively.
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Action oriented:
 Shaper: This is type of characteristics is require to push themselves and others to achieve
results. This is important for individual to have good skills and abilities which used to
understanding task and attaining goals.
 Completer: This means introverted individual that perform quality assurance during the
project stages and helps to complete the task within period.
Learning and development approaches
Behaviourist approach: This is given by Dr. Saul McLeod, for the purpose of maintaining
good behaviour and developing the organizational sales. This theory states interaction between two
and more than two person which can help to develop the organizational performance by maintaining
good behaviour and solving the problems. This also involves reinforcement positive, negative
reinforcement, self-management, shaping contracts, and desensitization (Lavina, 2020).
Humanist approach – This emphasis on personal worth of individual that are used to
creating and maintaining active nature of human being. This states how to behave with people and
interact with customers which can help to develop ,the organizational performance effectively. The
person should have proper knowledge and skills which can be used to managing higher productivity.
Social learning theory – This is defined as learning process and social behaviour whose
main purpose is new behaviour and changes that can be acquired by observing and imitating others.
This can also defined social behaviour and observation that should be based on community and social
behaviour of people which can help to manage the all activities and performance effectively
(Dempsey, Mansfield and MacCallum, 2020).
LO3
Personal development plan:
Personal development plan plays a very important part in the process of learning for a
individual as it helps in generation of a long run behaviour that can assist them in performing of
their assigned job roles and responsibilities in the context of business functioning (Porter and
Wilton, 2019). For this purpose there are majorly four steps that are part of the self directed
learning process. Self directed learning is a process that can be challenging and sometimes very
difficult. It includes making self evaluation at different stages by undergoing through the process
of learning and development in this changing scenario. In the present report for the propose of
development of skills that are required to perform the job roles of a hospitality manager in Hyatt
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hotel is very crucial and is going to assist in long term individual and organisational success for
the organisation (Aagaard and et.al., 2017). For this purpose the overall process of learning can
be understood by its division into four stages as mentioned below:
 Assessment of readiness to learn: In this the individual willingness to learn has to be
evaluated in order to analyse its directed behaviour in future course. There are
requirements of high amount of motivation to learn some new skills and improve the
existing skill levels.
 Setting of learning goals: It is necessary that there is requirement to set some of the
effective learning goals. Without setting up of such gaols it is nearly impossible to
understand the end point that has to be reached by an individual in course of their
professional learning and development process.
 Engagement in the learning process: It is important for individual to focus on the
overall engagement that can lead to enhancement of their present learning objectives. In
this there is need to work on achievement of goals on order to achieve the higher laid
objectives in the organisation.
 Evaluation of learning: after there has been lying down of goals and objectives it
becomes important to focus on the evaluation process. Where there is requirement to
ensure that the post behaviour is need to be analysed in details. So that if there is any
amount of deviations that have taken place in the set targets and overall achieved results
it can be analysed and corrected for prevention of its future correction in course of
business.
In present report there are certain skills that are necessarily required in order to perform the
job roles of a hospitality manager for this purpose there are some of the specific activities
that are to be performed in course of organisation functioning. For this purpose some of such
specific skills that have to be enhanced are mentioned below along with specific aligned
activities to evaluate its progress.
Present skills and
competencies
Goals Indicate how
progress has to be
monitored
Evaluate the
effectiveness of
personal
development plan
Time management skills Short term goals: Completion of all the There will be proper
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Learning Time
management skills
work as per
mentioned deadlines.
timetable for each
activity. There is
need to
Legal practises and legal
regulations related to
food safety and
management
Medium term goals:
Knowledge about
food safety policies
Proper adherence of
all the food practise
and legislations.
After undertaking
food safety policy
and management
training program
there has been a
detailed knowledge
of all the aspects
related to policy and
management.
A detailed
knowledge base has
been development
related to :
Food safety
legislation and policy
Managing teams’
Food hygiene
protocols’
Managing bookings’
better compliancy
and professionalism
Better management
of online software’s
and customer
services
Microsoft office skills
and software skills
Long term goals:
gaining of additional
skills in Microsoft
Proper entry of data
and management of
all the information.
The regional
conferences and use
of data analytics
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office to enhance the
efficiency in daily
performance of task
as a hospitality
manager.
Appropriate storage
of customer related
information and data
techniques will help
in having proper
knowledge. There
will be proper
completion of all the
conferences and
occupational
research work before
by meeting of timely
deadlines.
From the above mentioned professional development plan can be very helpful in learning all the
necessary skills and competence that is require to work towards ongoing learning opportunities.
LO4
Demonstrate a range of service industry and transferable skills for a Job application
In hospitality and service industry there is requirement of different roles and
responsibilities that helps to perform the all functions and activities. in relation to Hyatt Hotel
that is situation in London, requirement of Hospitality management who can understand the
needs of their customers and provide them best quality of products and services. A Job role for
the position of Hospitality manager is defined below:
JOB SPECIFICATION
Firm name: Hyatt Hotel
Job title: Hospitality manager
Location: London
Qualification required:
 M.B.A specialisation in human resource and marketing management.
 Graduation in any field (From certified University)
 Having good knowledge about hospitality
 Customer focused diligent
Experiences:
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 Should have experiences in hospitality manager atleast 3-4 years.
 Good communication and management skills are required to handle the task.
Area of expertise:
 Team work and time management skills which make delight the customers.
 Ability to manage the team and firm.
 Ability to leading the people and applying hands on approach on daily basis.
 The person should be able to engaging with hotel staff who focused on
operations.
 Knowledge of basic principles related to human resources.
Roles and responsibilities:
 The person should be able hire qualified personnel whenever needed.
 Managing the whole functional activities in efficient manner.
 This person should be organise and coordinate operations and people.
effectively.
 Able to supervise and overseas their employees which can help to develop
business performance.
 Managing budget and approving expenditure by maintaining clear and good
communication.
Key achievement
 Increase room occupancy by 15% within one year by implementing new marketing
strategies.
 Increase Revpar by 18% within upcoming two years by introducing new features
 Delivered the restaurant project on time and in budget, filling the customer demand, and
attaining the higher performance.
 To accept the new technology and maintaining personnel at the workplace by organising
all resources.
Interview questions:
 Tell me about yourself in brief?
 According to your experiences which benefits and perks leads towards staff satisfaction
and involvement?
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 Explain how will you manage all resources and capital at the workplace.
 How an organization can improve their performance and profitability.
 Explain about the complex situation that you had with our employer and how you handle
that?
 What does you like most in human resource world?
 Why do we hire you?
Interview process – This can be explained as multi stage process which used to hiring and
selected the new employees by considering writing job description, posting jobs, scheduling
interviews, conducting preliminary interviews, following up with candidates and hiring the
skilled and knowledgeable person which can help to perform the roles and responsibilities
effectively. This provide the high range of products and services to their customers which can
help to attain the competitive advantages (Propst, 2019). The process of interview is
introduction, small talk, specifying job description, gathering information, question answer, and
feedback which can help to manage the all activities which affected organizational performance
and profitability.
Time management skill is the important skill which is required to in any individual for
the purpose of managing and organising the all activities and functions which can help to
developing the organizational skills and abilities effectively (Tsybulsky and Muchnik-Rozanov,
2019).
From the above it can evaluated that skills is the important which should have in person as it is
used to influence the number of people and getting the work done. This also provide future
opportunity of employment that can accomplished by individual for maintaining higher
performance and productivity effectively.
CONCLUSION
From the report it can be concluded that personal and professional skills are important
aspects for a successful person as it used to formulating the plans, organising resources, and
managing the activities which can help to attain the higher performance. To perform any roles
and responsibilities there is need to have proper focus on role which is explaining by
management and supports to run the business. Personal skills involves abilities and skills of an
individual that used to communicate, solving problems and thinking critically for the purpose of
performing specific roles and responsibilities.
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REFERENCE
Books and journal
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Tsybulsky, D. and Muchnik-Rozanov, Y., 2019. The development of student-teachers'
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Lavina, L., 2020. Identity and place-based teacher identities: what connects across diverse
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Propst, S., 2019. Professional identity and preference development of foreign language teachers
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Dempsey, H., Mansfield, C. F. and MacCallum, J., 2020. Early Career Casual Teachers: The
Role of Relationships with Colleagues in Negotiating a Teacher Identity and Developing
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Pilang, C. L., 2019. An exploration of the professional identity of community health workers to
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