Professional Development Plan: Holiday Inn Skill Audit Report

This report presents a comprehensive personal skill audit and professional development plan, focusing on skill assessment, learning theories, and career enhancement. The introduction emphasizes the importance of self-assessment for identifying skills and career paths, using Holiday Inn as a case study. Task 1 explores the benefits of ongoing professional development (CPD) for both employers and employees, as well as professional expectations regarding skills like communication, interpersonal skills, and customer service. Task 2 delves into the abilities, skills, and competencies required for a specific job role, along with an internal skills audit and an analysis of learning theories such as behaviorist, social learning, constructivist, and cognitive theories. Task 3 outlines a detailed development plan to enhance chosen skills and competencies, including target proficiencies and timeframes. Finally, the report includes an analysis of a job interview and a discussion of strengths and weaknesses in the interview process. The report concludes with a summary of key findings and a list of references.

Personal Skill Audit
and Professional
Development Plan
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Benefits of on-going professional development....................................................................3
P2 Professional employer expectations of skills and competencies...........................................4
TASK 2 ...........................................................................................................................................6
P3 Abilities, skills, and competences for a specific job role.......................................................6
P4 Learning theories for personal and professional development process.................................6
TASK 3............................................................................................................................................7
P5 Development plan to enhance chosen skills and competencies.............................................7
LO 4...............................................................................................................................................10
P6 Job interview for a suitable service industry role................................................................10
P7 Key strengths and weaknesses of an applied interview process..........................................12
CONCLUSION..............................................................................................................................13
REFERENCES .............................................................................................................................14
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INTRODUCTION
The assessment of oneself helps the individuals to identify the capabilities and skills. The
personal and professional development is important for the growth of an individual where they
will have to assess the internal and external factors which affects the behaviour of the people.
This helps them in taking decisions for the career and identify the best option according to the
skills of the individual (Gray, 2015). The skills can be technical and personal which are
important for the performance of the job which are specific and they need to have the skills to
understand it and the most important skills are personal, professional, negotiation,
communication skills, etc. The analysis of the skills is important and the individual should
identify it so that they can have the right career path and they should consult the professional
which is the best option because it is an important decision. The chosen organisation for the
report is Holiday Inn which is an American British owned brand of hotels founded in 1952 in US
by Kimmons Wilson. It has 1173 hotels, 214000 rental rooms, it has more than 2 lakh employees
and are located at the best places. The UK locations of the hotel are prime. The report includes
importance of professional development and learning in identifying skills, assessing the
capabilities and different methods of personal and professional development, professional
development plan, transferable skills.
TASK 1
P1 Benefits of on-going professional development
Professional development refers to the process of developing different skills which are
important for working in the organisation and they should be identified from the learning and
growth in the organisation (Mundy, Howe and Kupczynski, 2015).
Meaning
CPD stands for Continuing professional development and it the process of identifying,
tracking and documenting skills which are not included in training but are the capabilities of the
individual. It includes the record of skill. Improving it and applying it in the work and it is the
reflection of learning and development. It helps individuals to identify where he is right now and
where he wants to reach.
Importance of carrying CPD for the organisation
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CPD is the part of a change and continuous improvement process which helps the
organisation in assessing the performance of employees in the organisation. The employees in
Holiday Inn be it the lower level employees or top level managers should focus on continuous
development because they are customer centric and they experience of customers are important
for the success of the organisation so they should assess the it so that they can analyse the
performance. It is not the responsibility of the employees in Holiday Inn but the organisation
should monitor and improve the performance of employees (Roberts and et.al., 2020).
Benefits of CPD
Benefits of CPD for employers Benefits of CPD for employees
CPD helps the employers in assessing the
on-going professional development and it
make them identifies the skills.
CPD help the employees to contribute
effectively in the organisation and it will
increase profits.
It help the employers to increase efficiency
by improving performance, productivity
and they will be competitive and help
Holiday Inn in increasing profits.
They will feel that the performance will
be analysed and they will get promotions
so they should perform better.
CPD will help the employers in increasing
the skills and they will get promotions and
higher salary.
The employees who are professionally
developed with satisfy the needs of
customers.
The employers will learn new things and
the knowledge will increase. It will help
them in increasing customer satisfaction.
CPD will help the employees in
understanding the needs of domestic and
international customers and increase the
efficiency of the performance.
The employers will become flexible and it
will help Holiday Inn to because the
employers will take effective decisions.
There will be communication between
back end and front office department and
it will help them in making strategies.
P2 Professional employer expectations of skills and competencies
Professional standards to adhere at work
The organisations have different professional standard that must be adhere by the
employees and are practices, ethics and behaviour of the employees (Zehetmeier, 2015). It
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included accountability where the person who is in charge of the actions, integrity which help the
employees to make the moral principals, transparency which makes the employees reveal the
relevant information which is important for the organisation, honesty where it is required that the
employees should not do any malpractices.
Skills required in the organisation and connecting it will professional standards
The employees in an organisation are selected on the basis of the skills and competencies
which are important for achieving the goals of the organisation like honesty, communication
skills, integrity, flexibility, adaptability, etc.
 Communication skills- The most important skill to express is communication skills
because it will help the employees in communicating with others in the organisation. It
can be oral or written communication. Holiday Inn focuses on increasing the
communication skills of employees (Bakholskaya and et.al., 2019). They will
communicate with customers and they should be polite and use good personality. They
send message to customers for booking and check out, which should be polite because
they want to increase the satisfaction of customers.
 Interpersonal skills- The relationship of employees of a department should be good
with the employees of their department or other department. The interpersonal skills of
the employees of Holiday Inn will motivate them to increase the quality of services
provided by them to that they can use the skills, experience, knowledge and learning to
increase profits (Vouchilas and George, 2016).
 Customer service skills- It focuses on increasing the satisfaction of customers. Holiday
Inn is a customer centric organisation which invest in giving services to customers and
the employees are capable to increase the quality of services.
 Time management skills- The employees should manage time and increase the
efficiency so that they can complete the task. The employees in Holiday Inn should
prioritise the work and should not delay in providing services to customers. They should
make it effective and helps them in increasing profits.
 Problem solving skills- There are many problem faced by employees in an organisation.
The organisations should understand it. Holiday Inn requires employees to have good
relationship will employees to reduce the problems in the organisation.
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TASK 2
P3 Abilities, skills, and competences for a specific job role
The individual should understand the skills and capabilities they have to perform the task
and this will require them to make a personal SWOT and analyse the factors which will help
them in increasing the competences. The skills discussed are important for the development of
the individual. I possess integrity and honest behaviour and have good communication skills. My
biggest strength is that I am transparent and do not hide things which can impact other and
maintains good relationship with the employees of the organisation.
I got the skills which can make me the best fit for the managerial position in Holiday Inn
because of my interpersonal skill, time management, team skills and customer service skills. The
professional standards of Holiday Inn require the employee to have the abilities, skills and
competence to understand the behaviour of customers in the organisation. I solve the problems of
people because I maintain the long term relationship with the employees. My weakness is that I
trust people easily which will make me take bad decisions and I have to prove my skills and
capabilities when others do wrong.
The capabilities and skills can be a strong factor in increasing profits of Holiday Inn and I
will help the organisation in achieving the goals of the organisation.
Internal Skills Audit
Skills Score Score from others Difference
Communication skills 7 8 -1
Team skills 8 7 1
Confidence 8 7 1
Time management 7 9 -2
Interpersonal skills 9 8 1
P4 Learning theories for personal and professional development process
The learning theories help the organisation to understand the behaviour of employees and
help them in developing personal and professional skills (Klein and Moore, 2016).
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 Behaviourist Theory of learning- The employees in the organisation respond to the
factors in the environment. The employees can be trained to understand the behaviour of
the organisation by making them do the repetitive work. Holiday Inn reduces the
mistakes of the employees by repetitive work and provide them personal and professional
development. The skills of the employees should be identifies and they are selected on
the basis of the skills and they should get the environment which will help them in
improving the skills and makes them effectively increasing profits of the organisation.
 Social learning theory- This helps the learners to have the skills by directly or indirectly
observing others in the organisation. They will learn from the repetitive behaviour of the
employees (Foote, 2015). This will improve the communication of employees and it is
important because employees learn better from the mistakes of others and they improve
the performance. The important task of the organisation can be achieved efficiently and
they will identify the mistakes which should not be done which are done by others in the
organisation.
 Constructivist theory- The employees in the organisation learns better in an team and it
helps them in developing the team skills. They will learn by analysis of the work in an
team and will increase the efficiency because the productivity is measured. The
performance of the team is measured on the performance of the individual and this will
make them increase the performance because they want to increase the efficiency and
want to achieve profits (Mazzotti and et.al., 2018).
 Cognitive theory- The employees have to actively take part in the process of learning. It
is a process where the employees take the information, process it and provides the
conclusion to the organisation which is helping them in increasing the goals of the
organisation. The employees will choose the best option which will help them in
improving the performance and achieving the goals of the organisation.
TASK 3
P5 Development plan to enhance chosen skills and competencies
Personnel development plan- It helps the organisations in understand where they are
standing and where they want to reach. It is a plan which helps in assessing abilities, skills and
competence for the personal and professional development.
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Personal development- It is the process in which the people understands the abilities and
skills and improves the quality of services and make strategies to achievie the goals. The people
have goals which they want to achieve and make decisions to increase profits (Khan, 2018).
Professional development- It will increase the professional skills of the employees and
helps in increasing the career choices (Levin, 2019). They will have skills which are important
for the success of the organisation.
S.
No.
Learning
target
Present
Proficiency
Target
Proficiency
Development
Opportunities
Criteria for
Judging
Attainment
Time
Scale
1 Teamwork 7 8 This will help the
employees to
manage the team
and solves the
problem of the
employees. This
will help them in
achieving
efficiency.
Manager 30 days
2 Confidence 8 9 This will help in
making the
strategies of the
organisation and
will communicate
it with others to
increase the
efficiency.
Team Leader 50 days
3 Communication 9 10 This will help
them in increasing
the listening and
communicating
Team members
and other
colleagues
50 days
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skills and make
the decisions to
improve
performance.
The organisations wants the skills form the employees which help them in selecting them
and The front office manager requires the skills which will make my skills best for them to
achieve success. My strength will make me a good employee of the organisation and I will work
on my waeknesses. I will help the organisation with my knowledge and skills and helps them in
achiveing the goals of the organisation.
TASK 4
P6 Job interview for a suitable service industry role
Holiday Inn offers various positions within its workplace. A CV, cover letter along with a
job interview is described below.
Curriculum Vitae
Name : Abc
Contact Number : 5246921
Email Id : [e-mail]
Address : 102 Abbey Road, London
Position : Front Office Manager
Professional Experience
Prior experience of working at an international hotel as the Hotel Manager for 2 years, 2018 to
2020.
Educational Qualifications
 Bachelor's degree in hospitality management from the University of Oxford, United
Kingdom in 2007.
 Completed Master's in hospitality Management from the University of Oxford, United
Kingdom in 2012
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Key skills
 Excellent communication skills
 Strong leadership skills
 Good Organising and Time Management skills
I hereby confirm that all of the information provided above is accurate.
Date : 10th November, 2020
(Abc)
Cover Letter
10th November, 2020
To,
Human Resource Manager
Holiday Inn
United Kingdom
Dear Sir/ Madam,
I read about the open job position for a Front Office Manager in your organization. I
believe that I would be a right fir for this job because I have strong communication, organising
and leadership skills. I also have a 2 years of experience in the hospitality industry. Please find
my CV along with this letter for your reference.
Thank You.
Yours sincerely,
Abc
Job Interview
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Q1 Introduce yourself.
I have done my bachelor's and master's from the Oxford University, United Kingdom and
have an experience of working in the hospitality industry. Also, I have excellent communication
and organizing skills.
Q2 As a Front Office Manager, what would be your management style?
As a Front Office Manager, I would adopt democratic style of leadership and involve my
team members in the process of decision making. Also, I will allocate tasks based on the
strengths of employees to ensure that they perform effectively. I will maintain a record of all the
activities within the team.
Q3 How do you deal with challenges and uncertainties?
In case of any uncertainties or challenges, I would conduct team meetings and hear the
view point of everyone in the team. I would not let any such situation to impact the performance
of the team and the organization whatsoever.
Q4 Why should we hire you?
I believe that that I am a right fit for the job because of the prior work experience in this
industry (Ryan and Deci, 2017). Also, my strengths and skills match with the the ones that are
mentioned in the job description.
P7 Key strengths and weaknesses of an applied interview process
Interviews are among the most commonly used recruitment methods in organizations.
The strengths and weaknesses of an applied interview process are described below -
Strengths
An interview process is a flexible approach that allows the recruiters to judge the
qualifications and experience of the candidates. Besides this, it also helps in developing effective
relationship between the interviewer as well as the interviewee. The interview method is a cost
effective method and thus, is used by many organizations (Wosket, 2016). It helps the
interviewers in selecting appropriate and qualified professionals for a vacant job position within
the company. Besides this, one of the other strengths of the interview process is that it can help
in increasing the knowledge of both the interviewer as well as the interviewee. The human
resource manager at Holiday Inn ensures that the interview process is carried out effectively so
that qualified candidates are hired and the company is able to achieve goals and objectives.
Weaknesses
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Some of the weaknesses of the interview process are that there is no record about the
conversation as the process is verbal. Also, an interview process is not always helpful and
sometimes, the company can miss out on important communication due to negligence of the
interviewer or interviewee. The personality as well as mood of the interviewer can have an
impact on the overall process. Interviews are a time consuming process as it involves
preparation, taking the interview and them taking informed decisions. The interview process is
usually not suitable for personal matters and can also prove to be costly sometimes. Lastly, in
order to conduct a good interview, much attention is required. Due to these limitations, the
performance of Holiday Inn can get affected.
CONCLUSION
From the above report it is concluded that the assessment of the skills is important of the
employees so that they understand the abilities and skills. The personal and professional
development is important for employee and organisation and helps them in achieving the goals
of the organisation. They will indentify the skills which will increase the performances and helps
in achieving profits which is important for the success of the organisation.
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