Professional Identity and Practice Report: HND Assignment Analysis

This report examines the concept of professional identity and practice, focusing on the development of skills and competencies within a service industry context, specifically referencing the Rosewood Hotel. The report begins with an introduction defining professional identity and its importance, followed by an analysis of the benefits of ongoing professional development for different stakeholders, including employees and employers. It investigates employer expectations of skills and competencies, emphasizing the importance of communication skills and work ethic. The report then provides a critical self-evaluation of the author's skills and competencies, including collaboration, willingness to learn, and a positive attitude, alongside a personal skill audit. It explores various learning theories and approaches, such as constructivism, cognitivism, VARK style, and Kolb's learning cycle, to identify effective learning strategies. A professional development plan is constructed to enhance chosen skills, followed by a simulated job interview for an Event Manager role at the Rosewood Hotel. The interview process is analyzed, highlighting strengths and weaknesses. The report concludes with a summary of the key findings and a list of references.

Professional Identity and Practice
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Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Examine Key benefits of on-going professional development for different stakeholders1
P2. Investigation of Professional Employer Expectations of Skills and Competencies.........2
TASK 2............................................................................................................................................2
P3. Critically evaluation of own skills and competencies......................................................2
P4. Range of Learning Theories and Approaches..................................................................4
TASK 3............................................................................................................................................5
P5. Construction of a professional development plan to enhance chosen skills and
competences within a specific work context..........................................................................5
TASK 4............................................................................................................................................6
P6 Undertake a job interview for a suitable service industry role..........................................6
P7 Review key strengths and weaknesses of an applied interview process...........................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
Professional identity and practice is described as a process in which it is necessary for
individual to take appropriate action for achieving favourable outcomes. In addition to this, it has
been stated that there are large number if an individual person who perform their task and work
for boosting the standard of living at workplace. In current scenario, there are different skills
which are required for personal as well as professional reasons. This report is carried upon
Rosewood Hotel. In addition to this, there are main advantages of expectation of professional
employer, advantages of on-going professional development, significant assessment of different
skills with level of competencies. Apart from this, there are various strength as well as
weaknesses of interview. At last, it is necessary to take interview of a specific job position within
service sector has organised in right time (Bell, Nissen and Vindegg, 2017).
TASK 1
P1. Examine Key benefits of on-going professional development for different stakeholders
In present context, it is necessary for students, staffs as well as individual person to have a skill
of ongoing professional development for improving sustainability in timely manner. It is the type
of plan in which various scale with level of competencies in order to become successful within
business organisation. Moreover, in hospitality industry, the main aim is to boost the satisfaction
level of customer in order to achieve competitive benefits over rival firm at marketplace
(Ruohotie-Lyhty and Moate, 2016). And also it is executed through improving various tactics
related to ongoing professional development. By using these kind of approaches related to
development course of rosewood hotel increases profitability level in future time period. In
addition to this, it also provides advantages to both employers as well as employee of
organisation which is going to be mentioned below:
Benefits to Employees:
 Job Satisfaction Level: Through continuous development plan, the employees feel
satisfied to work within business organisation. For instance, in context of Rosewood
hotel, with the help of continuous development plan, they learn the skill such as
management as well as communication skill in order to satisfy themselves. It is necessary
for manager to have satisfied employees for serving their customer in better manner. It
helps them in increasing success and growth of company in future time period.
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Benefits to Employers:
 Skilled Workforce: The main benefits are to having skilled as well as knowledgeable
employees. It helps them in boosting the quality of services which is given to customer
and increase profitability level. It also helps in boosting brand value and reputation of
company in front of customer at marketplace.
P2. Investigation of Professional Employer Expectations of Skills and Competencies
In current scenario, in reference of Rosewood hotel, the worker has various expectations
from supervisor of organisation related to skill as well as competencies. Therefore, there is
different kind of capability which is expected by employers which is going to be mentioned
below:
Skills
 Communication Skills:
Communication skills are considered as most significant skills which are required by
employers of Rosewood hotel. They deal with ample of customer on regular basis that also
involves those persons who are not recognizable with languages like English. In addition to this,
it is necessary for employer to give accurate guidance to its staffs, which is considered as the
basic needs of Rosewood hotel. It is necessary to have a good communication skill for achieving
the particular target in less time manner within hospitality sector (Echeverri and Åkesson, 2018).
Competencies
 Work Ethic:
Herein, it is necessary for manager of Rosewood hotel to possess the competencies is work
ethics. It helps in managing and handling the work in ethical manner that attract large number of
customer at marketplace. In addition to this, the work ethics is important because customer
choose that company in hospitality sector, where staff behaves in ethical manner as well as
considerate towards their job. Therefore, it is the anticipation of employer of Rosewood hotel in
hospitality industry.
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TASK 2
P3. Critically evaluation of own skills and competencies
It is necessary for me to have skill and competencies in order to determine personal as well
as professional development. In current scenario, it is vital to evaluate my own skill with
competencies which is going to be mentioned below:
 Collaboration and Cooperation: I have a skill related to handle the team in an effective
manner. This skill helps me in deal with problems in easy way. In addition to this, I am
also capable to provide guidance to employees who perform their task as my team
member at workplace. Apart from this, if rate is given by my own, the, it is approx 7 out
of 10.
 Willingness to learn and adopt: When, it is talked about willingness to learn and then I
will give myself the rating is 5 out of 10. Apart from this, it is based upon my
examination of new subject which I have learnt. In addition to this, it allows me to
execute my work and duties which is needed for the position of Event manager of
Rosewood hotel in hospitality industry (Gibson, 2016).
 Positive Attitude: In current scenario, it is considered as another skill in which I will
give rating of 7 out of 10. While organize particular task and work, I am always being
confident and have a positive attitude towards work, thus I have given to myself this
rating. This is advantageous for me in boosting my career progression and development.
Including these competencies, it is important to consider several things which is going to be
discussed below:
 Problem Resolving: I have given myself the rating of 7 out of total 10 for resolving the
issues and problems in an effective manner. This helps me in achieve appropriate job
position depend upon my personality. Leadership: I have given myself the rating of 6 out of 10. It is necessary to improve the
level of competencies in related to leading a team in order to learn something new that
helps me in becoming a successful leader.
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 Consumer service: Another important skill, which imposes direct influence on my entire
performance from one or two years. Therefore, I have given myself the rating of 7 out of
10 which is necessary to improved.
Personal Skill Audit
Learning Skills Target Proficiency Existing Proficiency
Skills:
Positive Attitude
Temperament to learn
Cooperation
10 7
10 5
10 7
Competencies
Consumer Service
Leadership
Problem Resolving
Target Proficiency Existing Proficiency
10 7
10 6
10 7
P4. Range of Learning Theories and Approaches
There is wide range of theories as well as approaches which is used by person in order to
increase sill and knowledge in an effective manner (Hammond Cross and Moore, 2016). Thus,
these kinds of approaches help me in which I have acquired that knowledge of weaker skills
which is going to be mentioned below:
Learning Theories: Constructivism: This approach is depending upon statement that learning is considered
as a vigorous process which is necessary for individual person to acquire on regular basis.
I can acquire the knowledge related to different apps as well as method organising
through exploration of my own experience in past time. Cognitivism: This approach is completely depending upon different internal procedure
which includes resolving problems, knowledge as well as skill of an individual person. It
helps me in taking effective decision related to my career progression and development.
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And also, it assists me enhancing the skill related to resolving the problems. Therefore,
by using cognitivism theory, it can assists me in to become self satisfactory as well as
efficient.
Learning Approaches: VARK Style: This is considered as a theory in relation to various techniques in which
individual person divide their various styles of learning as per their preferences in order
to learn in better way. In addition to this, there are different tools such as audio, reading
as well as visual styles are adopted by me. And these skills are acquired by me in easy
manner because of using questionnaire.
 Kolb’s Learning Cycle: There are various level of learning in which first and foremost
level is to meet innovative as well as appropriate experiences. The second level is related
to observation in which leader observe if there is any kind of discrepancy among their
understanding needed for next level. In addition to this, the last level is in relation to
improving concepts as well as customized idea. It has been stated that learning style helps
me in improving and gain experience of innovative things depend on my past time.
On the basis of above discussed various theories in relation to learning, in my own
understanding level and applies VARK learning as well as constructivism theory which is
suitable for me for the position of manager of Rosewood hotel. Thus, there is the reason of
adopting these kind of learning style is it assists me in improving innovative skill and proficiency
depend upon my experience of past times (Izadinia, 2016). This will be more appropriate for
improving my personality and proficiency level for the position of manager of Rosewood hotel.
TASK 3
P5. Construction of a professional development plan to enhance chosen skills and competences
within a specific work context
Personal development plan based on my existing competence is presented underneath:
SKILLS CURRENT
PROFICIENCY
TARGETTED
PROFICIENCY
DEVELOPMENT
OPPORTUNITIES RESOURCES TIME
Problem
Resolving
7 10 Such proficiency
will improve by
attending several
The only
resources
which is
3 Months
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sessions that
permit me to
enhance my
capabilities of
performing
different task on
variety of
schedules.
required for
enhancing
ability which
is managed
in an
effective
manner.
TASK 4
P6 Undertake a job interview for a suitable service industry role
In current scenario, the process of interview of Event Manager is organised for Rosewood
hotel which is taken under consideration.
INTERVIEW
Interviewee: “Good Morning, Sir.”
Interviewer: “Good Morning, Please take a seat!”
Interviewee: “Thank You so much, Sir!”
Interviewer: “Shall we start the interview?”
Interviewee: “Yes please!”
Interviewer: “Okay. So, depend upon your own state of mind, what can be determined as the
most excellent skill that a manager requires s in our hospitality sector?”
Interviewee: “Communication is considered as the most critical skill that a executive should
have, because what I believe is that, without suitable communication skills, an individual
person may not become capable to transfer correct information!”
Interviewer: “If you are dealing within a dejected customer, how will you handle the entire
work?”
Interviewee: “The complete primary approach performed by me is duly asking the client in
relation to the issues with our management he or she is confronting. Moreover, I would be
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providing me confirmation that their requirements would absolutely be taken into
consideration, right away! Beside form this, I would shift in the track of finding the
fundamental driver of the issue as well as resolve the equivalent successfully.”
Interviewer: “Okay, a good answer, well a manager could efficiently supervise to achieve a
number which is enormous in nature but also within reach?”
Interviewee: “Designation as well as Management would be two noticeable methodologies
which I would concern right now. I would rapidly move toward supervisors of a variety of
offices and would allocate them obligations with clear instructions of events. Besides, for the
managerial reason, I would hold discontinuous inputs to assure reliability in activities!”
Interviewer: “Fine, in the last, I want to ask that how will you carry out diverse actions in
relation to resolving a problem which is also done by a staffs or our own company but in an
unethical manner?”
Interviewee: “At first, it is my duty to investigate the complete state of affairs and ask from the
person, that what actually happened when the malfunctioning took place. At the same time, I
will also be reporting all the content gathers from him or her to authorities!”
Interviewer: “Okay, thank you so much for coming, you may leave now.”
Interviewee: “Alright sir, thank you and I hope to get a call real soon!”
P7 Review key strengths and weaknesses of an applied interview process
When the process of interview is finished, it is important that various qualities with
weaknesses are eminent checked on. Therefore, it is necessary to determine the strength and
weak point which is procured previously.
Strengths:
 Precision: During the procedure of interview, it is necessary to give precise and accurate
answer immediately. They do not want any inaccurate information in which they provide
contribution towards finding right contender for such activities (Morgan, 2017).
 Spontaneity: This is considered as another strength in which data in relation to interview
was unrestricted as well as answers must be instigated. It helps in lawful as well as
accurate answers which are given by interviewee that assists in taking decision related to
particular job position.
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Weaknesses: Time Consuming: The interview process takes too much time is considered as the major
weak point. There are various inspection related to clear answer which takes time in
completing the particular procedure.
 Lengthy: The accurate answers take too much time as well as both interviewer and
interviewee takes time and it considered as a lengthy process is the weak point (Nuttman-
Shwartz, 2017).
CONCLUSION
On the basis of above mentioned report, it has been analysed that personal development plan
provide the direction to an individual person in order to take correct decisions depend upon their
own skill and knowledge. In addition to this, it has been stated that, if the opportunities is given
to person then it provides them motivation and satisfaction level at marketplace. It aid assistance
in achieving the target in timely manner. Apart from this, it is important to develop various types
of skills, knowledge as well as competencies which will helpful in boosting their career
progression and development. Through leadership theories, it helps manager in achieving
competitive benefits over rival Firm at marketplace. Therefore, for the hospitality sector, the
main aim of manager is to provide superior quality services to its customer in order to satisfy
them. It aid assistance in increasing sales as well as profitability level in future time period.
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REFERENCES
Books & Journals
Bell, L., Nissen, M.A. and Vindegg, J., 2017. The construction of professional identity in social
work: experience, analytical reflection and time. In Social and Caring Professions in European
Welfare States (pp. 37-52). Policy Press.
Echeverri, P. and Åkesson, M., 2018. Professional identity in service work: why front-line
employees do what they do. Journal of Service Theory and Practice.
Gibson, D.M., 2016. Growing leaders: The parallels of professional identity and leadership
identity development in counselors. Journal of Counselor leadership and Advocacy, 3(1), pp.31-
40.
Hammond, R., Cross, V. and Moore, A., 2016. The construction of professional identity by
physiotherapists: a qualitative study. Physiotherapy, 102(1), pp.71-77.
Izadinia, M., 2016. Preservice teachers’ professional identity development and the role of mentor
teachers. International journal of mentoring and coaching in education.
Morgan, C.J., 2017. Graduates’ development of interprofessional practice capability during their
early socialisation into professional roles. Journal of interprofessional care, 31(4), pp.438-445.
Nuttman-Shwartz, O., 2017. Rethinking professional identity in a globalized world. Clinical
Social Work Journal, 45(1), pp.1-9.
Ruohotie-Lyhty, M. and Moate, J., 2016. Who and how? Preservice teachers as active agents
developing professional identities. Teaching and teacher education, 55, pp.318-327.
Seo, K. and Kim, M., 2017. Professional identity of Korean nurse practitioners in the United
States. Journal of the American Association of Nurse Practitioners, 29(4), pp.195-202.
Warren, P. and Rickson, D., 2016. What factors shape a music therapist?: An investigation of
music therapists' professional identity over time in New Zealand. New Zealand Journal of Music
Therapy, (14), p.55.
Werbińska, D., 2016. Language-teacher professional identity: Focus on discontinuities from the
perspective of teacher affiliation, attachment and autonomy. In New directions in language
learning psychology (pp. 135-157). Springer, Cham.
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