Professional Development and Skills Audit for General Manager Role

This report provides an in-depth analysis of professional and personal development, focusing on the context of the Langham Hotel. It begins with an overview of the organization, highlighting its significance and market position. The report then delves into the importance of ongoing professional development (CPD), outlining its key benefits such as improved confidence, enhanced learning abilities, and increased productivity. It also examines the competencies and skills expected of a general manager at the Langham Hotel, followed by a self-assessment of the author's current skills, abilities, and competencies. A skills audit is presented, identifying strengths, weaknesses, opportunities, and threats. The report further explores different learning approaches and theories, including constructivism, connectivity, cognitivism, and behaviorism, and discusses the most appropriate developmental approaches. Finally, a detailed Personal Development Plan (PDP) is included, along with a reflective section and a conclusion summarizing the key findings and recommendations. The report underscores the importance of continuous learning and development in achieving career goals and organizational success.

PROFESSIONAL IDENTITY
AND PRACTICE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Overview of organization............................................................................................................3
Key significance and benefits of on-going professional development........................................4
Competencies and skills expected by employer..........................................................................5
Current skills, abilities and competencies for the job role of general manager...........................6
Audit of skills..............................................................................................................................7
Different learning approaches and theories.................................................................................8
Most appropriate developmental approaches..............................................................................9
PDP (Personal development plan)...............................................................................................9
Reflection...................................................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Professional and personal development is very necessary task to each person in this
dynamic and modern world. Currently most business and companies in the market hires only
such candidate or people within their hiring procedures who has very well personality and
professionalism. This is the main reason that, personal and professional development is too
necessary to anyone. Currently there are lots of innovative ways or tricks available in the market
which everyone should use for developing their professionalism and personality. A highly
developed professional and personality always has great growth opportunities in the market in
comparison to other people. Whole world value those people who has an excellent personality
and professionalism. This report discusses the professional and personal development aspect in
the context of the Langham hotel. The Langham hotel is one of the leading hotel brands in the
United Kingdom. This this report discusses different innovative approaches and theories as well,
which can contribute in developing different skills and abilities. A creative PDP (personal
development plan) also has been involved in this report.
MAIN BODY
Overview of organization
The Langham hotel in very popular hotel in the United Kingdom, because this hotel
specially known for its traditional style (Joubert and Kenny, 2018). The Langham hotel mainly
situated on the Regent Street, London, United Kingdom, which was established on 10th June
1865. Currently this hotel has 380 numbers of rooms, in which there are thousands of people
stays in these rooms per year. Currently this hotel has huge customer base in the UK. Many of
foreigners also like to stay in this hotel when visit in the United Kingdom for any purpose. The
Langham hotel provides those all facilities to its customer which are too necessary in this
modern world, like; free Wi-Fi, extra-ordinary safety and security, online booking and order
facility etc. This provides different technological gadgets and tools also customers which makes
them more relaxed and satisfied. Top-level management of this hotel is aiming to increase its
market within the UK with 12% in the upcoming two-three years by providing the best quality
services.

Key significance and benefits of on-going professional development
On-going professional development is also known as continues professional development
(CPD) which is too significant and beneficial to anyone. There are some key significances and
benefits of on-going professional development has been discussed below;
Improves personal confidence, abilities and skills
On-going and continuous professional development always gives great contribution in
improving confidence, abilities and skills. In this dynamic world, everyone responsible to
consider CPD for being highly confident and skilled in the personal life, because when a person
highly confident, then it will be able to take different risks in its career. Without proper
confidence no person can handle risk factors (Moonasar and Underwood, 2018). On the other
side, with the support of well-developed abilities and skills any person can easily run its different
operations and activities which can provide the best success chances. That’s why on-going or
continues professional development is too necessary.
Enhances learning abilities
On-going professional development helps in enhancing learning abilities as well. There
are enhancement or development of learning abilities is very necessary for a person to learn
many new things. With the support of effective learning abilities, anyone can easily learn those
method and strategies which can be contributed in the achievement of better outcomes. This is
the main reason that, most people in the market considers on-going professional development for
enhancing their learning abilities.
Creates new growth opportunities
Create new growth opportunities is another benefit or significant of on-going professional
development. Currently every person or business is putting its huge efforts for gaining excellent
growth opportunities in this competitive market, in which if this person or business should
consider the concept of on-going professional development, then they be able to gain great
growth opportunities (Philipsen and et.al., 2019). Basically, growth opportunities mostly provide
effective profit margins, and that’s why on-going professional development is very beneficial to
anyone.

Increase productivity and satisfaction
Nowadays, most people within market are choosing and using different techniques and
tactics for increasing their productivity and self-satisfaction, in which continues and son-going
professional development is one of the best keys for increasing productivity and levels of
satisfaction. In this dynamic world, high-fi productivity is highly required in a person for gaining
huge success. This is the main reason, that everyone should be considered on-going professional
development and CPD for achieving better outcomes.
Competencies and skills expected by employer
There are lots of competencies and skills has expected by the employer of Langham hotel
in the job role of general manager. According to hospitality sector or industry, there are post of
general manager within a hotel always given by employer to only that candidate or person who is
really deserved that post (Devonport and et.al., 2020). Be the general manager in Langham hotel
is not a small task to a person, because upper management and employer of this hotel always has
very high expectancies from the person who has applied for the post of general manager. For
example; according to the Langham hotel’s employer, a general manager should have excellent
knowledge about the hospitality industry. This is the first key expectancy of hotel’s employer.
On the other side, there are well-developed communication skill and problem-solving skill are
highly required in a person who has applied for the post of general manager in this reputed hotel.
Basically, these are some more expectancies of employer from a candidate.
There are expectations of the Langham hotel’s employer not ends with excellent
knowledge of hospitality industry and skills of communication and problem-solving. Reason is,
there are many of other skills and expectancies also has expected by employer in this hotel,
because general manager post is generally not a small post. An excellent expertise is necessary
for being general manager in this big hotel organization. That’s why people who are planning for
applying in this hotel for the post of general manager are highly required to perfectly develop
their personality and professionalism (Fox and McKinney, 2016). According to employer at
Langham hotel, there are a candidate must have improved time-management skill and teamwork
ability as well. Reason is, a general manager has always required to complete different task and
targets in decided time period, I which with the support of excellent time management skill, a
person can easily solve manage its precious time while completing a task. Then, teamwork

ability can contribute in taking perfect and productive work from different employees and team
members. That’s why these all are competencies and skills has expected by employer of
Langham hotel while hiring candidate for the post of general manager.
Current skills, abilities and competencies for the job role of general manager
Currently I have various well-developed skills, competencies and abilities which can
support me for getting the job role of general manager in the Langham hotel. According to
employer and upper management of this hotel, should be developed many more skills as well,
otherwise can not eligible for the general manager job role. I have proper knowledge about those
resources and strategies which can contributes in developing many various un-developed skills
(McColl, 2020). For example; I don’t have proper communication skills, teamwork ability,
problem solving skills etc. That’s why should use various resources like; books & journals,
internet, coaching, training, formal advices etc. Which can be supported me for developing these
all improper skills. Currently many of people in the market are taking huge advantage through
these all resources by improving and developing their various skills and abilities. According to
many exerts of hospitality management, a person who has ordinary skills and area of knowledge
can’t handle the job role of general manager. This is the main reason that, I should be developed
many additional skills also for making an extra-ordinary personality.
A general manager is mainly considered as upper management of a hotel in the market. In
this situation, the general manager always has lots of responsibilities and obligations in the
workplace of Langham hotel. For example; a general manager always needs to systematically
supervise each and every operation in the workplace of hotel. It is too necessary of manager to
forever run this hotel business on the progressive path. That’s why on the job role of general
manager, I will always be ensured that, everything is going well in the workplace. This is really
very tough responsibility to me, because for managing and maintaining all things perfectly I will
need to put my huge efforts in daily operations of Langham hotel with using my various skills
and abilities. Currently I have well-developed time management, leadership and management,
technical skills etc. which can support in the job role of general manager in the Langham hotel
for achieving its various organizational objectives and goals on time.
Audit of skills
Strengths My time management, leadership & management and technical skills are

very excellent (Maher and Prescott, 2017). Basically, these skills can
contribute in systematically playing the job role of general manager in the
Langham hotel.
Weaknesses Currently I don’t have proper communication, problem solving and
teamwork skill, so that these are generally weaknesses to me. I highly need to
develop these all skills for getting the post of general manager in this hotel.
Opportunitie
s
There is great opportunity to me for improving my various improper skills
and abilities which support of PDP and CPD. There are personal
development plan and continuous professional development will definitely
help me for improving my various un-developed skills.
Threats High market competition is the biggest threat to me. For example; I want to
get job in the Langham hotel on the post of general manager, but there are
many other people or candidates also wants this same thing.
Skills Ranking Scale
Skills Bad/Weak Below Average Average Good Excellent
Problem
solving abilities ✓
Leadership and
management
skills
✓
Teamwork
ability ✓
Technological
skills ✓
Communication ✓
Self-motivated ✓

Time
management ✓
Different learning approaches and theories
There are different productive approaches and theories of learning available in the market
which can contribute in the personal and professional development, in which these all learning
approaches and theories has been discussed below;
THEORIES OF LEARNING
Constructivism: This is one of key theories of learning that can highly support in developing
personality and professionalism (Van Waes and et.al., 2016). Basically, constructivism theory
learning constructs our area of knowledge, which is too appropriate to anyone’s growth.
Connectivity: According to connectivity theory of learning, a person should always be
maintained a strong connectivity between its daily actions and continuous development, because
it is necessary to improve own professionalism and personality through daily practices.
Cognitivism learning: This is another productive theory of learning which can support in finding
various required resources. This attribute of this learning theory is very helpful, because every
person mostly needs to use various resources for developing own skills and competencies.
Behaviorism: According to behaviorism theory of learning, a person should be focused on
developing its behavior as well. Reason is, well-developed skills and abilities are not enough to
be a high professional and personality, because there is an effective behavior also has required to
achieve excellent outcomes.
APPROACHES OF LEARNING
professional and Personal learning plans: In the approaches of learning this is the first
approach which everyone should consider for improving its personality and professionalism.
There are professional and personal learning plans always includes those all ways which
provides very well results.

Coaching: There is coaching is another important approach which can contribute in the personal
life of a person to improve its various skills and competencies (Gewirtz-Meydan and Even-
Zohar, 2018). Everyone should take huge advantages through this approach of learning, because
this approach properly teaches about how to simply develop own personality and
professionalism.
Most appropriate developmental approaches
There are many of appropriate developmental approaches exists in the market which can
support in the development process of professional and personal skills. Reason is, highly
developed professional and personal skills will defiantly support me in getting the job of general
manager within the Langham hotel. There are PDP is the most appropriate developmental
approach that generally known as personal development plan. In this situation, I should create an
effective and efficient PDP for enhancing levels of my various skills. It is very necessary task to
me in the context of getting general manager job in the Langham hotel.
PDP (Personal development plan)
This PDP plan will be played an excellent and effective role in the development of those
skills and abilities which can currently in the poor and up-developed conditions (Bannister,
2017). For example; I don’t have well-developed communication skill, team work ability and
problem-solving skill, so that this personal development plan can support me for developing
these all up-developed skills.
Skills/Abilities Activities Resources Time Scale Evaluation
Communication
skill
I highly need to
develop
communication
skill, because
this skill will
give me great
opportunity to
systematically
interact with
Currently I have
required a PC,
smart phone,
internet or Wi-Fi
etc. as resources.
With the support
of these
resources, I can
be easily able
4 months There are 4
months enough
time to me for
developing my
skill of
communication.
Through using
different
mentioned

someone. For
developing
communication
skill, I will read
different articles
and blogs on
internet. These
articles and
blogs will be
supported me for
improving
communication
skills.
read articles on
internet.
Basically, in
these articles and
blogs there are
lots of experts
has shared their
opinions and
point of views
about how to
develop
communication
skill. That’s why
these resources
are too
appropriate to
me.
resources, I will
able to simply
develop this
skill.
Team work
ability
Team work
ability is the
next things
which I have be
improved,
because a
general
manager always
needs to work
within a team,
and mostly
responsible to
order and
command a
There are books
& journals
enough
resources to me
for learning
different theories
and models of
teamwork. For
example;
currently
Belbin’s
development
theory plays an
excellent role to
7 months Currently most
businesses and
companies in the
market are
taking huge
advantages
through team
development
theories and
models. So I
have decided to
learn these all
theories and
models for

team. For
developing team
work ability, I
will read
different
theories and
models of
teamwork in
various books &
journals (Paul
and MR, 2020).
I hope, these
activities will
contribute in
developing this
weak ability of
teamwork.
people, in which
this theory can
support me as
well.
properly
developing
teamwork ability
in the time
period of seven
months.
Problem-solving
skill
Problem-solving
skill, this skill is
the most
appropriate skill
for resolving
various
problems,
difficulties and
challenges in
daily life, that’s
why I should be
developed this
skill anyhow. In
this situation, I
There are
internet and
smart-phone,
these two
resources are
enough to for
watching
different
informative
videos. I easily
able to access
these resources,
because these
are easily
10 months Problem-solving
skill can support
me on the job
role of general
manager,
because a
general manager
always faces
problems,
different
challenges and
diffusivities in
its daily
operations. In

will watch
different
informative
videos on the
internet which
has discussed
about ‘how to
develop problem
solving skill’
(Stukalova and
et.al., 2018).
This activity will
support me for
properly
developing skill
of problem-
solving.
available in the
market.
the time period
of ten months, I
will put my huge
efforts for
systematically
developing own
problem-solving
skill.
Reflection
Currently I am planning to effectively participate in the interview of Langham hotel for
the post of general manager. There are various things which I should have covered before
participating in this interview. Basically, this interview of hotel will give opportunity to me for
getting my dream job of the general manager. Reason is, from teen age to date I am still aiming
for getting the job role in a UK’s most reputed hotel, so the Langham hotel is giving me
opportunity to me to be an effective general manager. There are various skills and abilities I
should have improve before participating in that interview of Langham hotel (Peterlin and et.al.,
2017). According to upper management and employer of this hotel, a person or candidate who
has applied for the job role of general manager should always has different well-developed skills,
like; communication skill, time management skill, problem-solving skill and teamwork ability
etc. Basically, these skills and abilities helps to a general manager for effectively manage and