Personal and Professional Development Plan for Travelodge Hotel

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PERSONAL AND PROFESSIONAL DEVELOPMENT
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Table of Contents
Introduction......................................................................................................................................3
LO1: Self managing learning for enhancement of lifelong development.......................................3
AC 1.1: Evaluation of learning approaches for self managing....................................................3
AC 1.2: Proposal for learning ways for professional and personal context.................................4
AC 1.3: Evaluation of benefits for self managing learning for organisation and individual.......6
LO2: Responsibilities for professional and personal development...............................................7
2.1: Access present skills and competences for standards and objective of Travelodge Hotel. 7
2.2: Activities and needs for development identifications...........................................................9
2.3: Development opportunities for present and future needs...................................................10
LO3: Implementation of review process for professional and self development..........................11
3.1: Activities and processes for development plan...................................................................11
3.2: Documents about development activities for planning.......................................................12
3.3: Reflection about learning process to meet objectives and aim for development plan........13
3.4 Upgradation of development plan on basis of evaluation and feedback..............................14
LO4: Demonstration of transferable and interpersonal skills........................................................16
AC 4.2: communicating in various manner and styles............................................................16
AC 4.3: Time management strategies for effective evaluations................................................16
AC 4.1: selecting solutions for work based problems.............................................................16
Conclusion.....................................................................................................................................17
Reference list.................................................................................................................................18
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Introduction
Professional and personal development plan can help management of an organisation to enhance
their learning techniques for growth and development of organisational objectives. Similarly, this
process may increase skills and knowledge of their employees such as safety, effectively,
adaptability. The aim of this learning process is to evaluate effective self management learning
for development of lifelong process of Travelodge Hotel for competitive hospitality industry. In
addition, learner has to provide different benefits of learning process standard organizational
development to eliminate competitiveness. On the other hand, this study also supplies reflect on
learning process to provide effective recommendation for prominent time management
techniques and strategies.
Travelodge Hotel is one of the prominent hospitality organisations in the United Kingdom. Total
revenue and profit of Travelodge Hotel from their hotel industry are £637.1 and £27.0 million
respectively. Therefore, they have about 11,000 employees those who serve excellent service
through relevant supply chain.
LO1: Self managing learning for enhancement of lifelong development
Identification of different opportunities can help management of Travelodge Hotel for
development plan to implement of documentation process to reduce work based problems.
According to Noe et al. (2017), self management plan may enhance lifelong development
process for success of proper managing through relevant managing techniques.
AC 1.1: Evaluation of learning approaches for self managing
Leaders have to conduct analysis effective learning approaches for managing of different
activities to reduce complexity. Thus, managers of Travelodge Hotel can introduce following
learning process for self monitoring program. The purpose of this program is to organise several
working process though relevant ways mentioned below.
● Seminars and Conferences
Seminars and conference has powerful managing strategies for a manager of a hospitality
industry to manage their stakeholders (El Haddad, 2015). Managers of Travelodge Hotel may
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discuss various information about various working process of the organisation to their
employees. They can share their ideas to employees to improve self managing learning process.
● Social Networks
In order to achieve interest of employees, management can implement social media group at
different online applications such as Facebook, Instagram, and Twitter. Managers can
communicate with employees to share and collect knowledge from them to implement easiest
decision making process for success in technological era (Erdogan et al. 2017). However, there
are several drawbacks of social media as management can loss different important information of
organisation through social media. Nowadays, hacking activities also increases continuously,
thus, management have to introduce own communication software for self learning process.
● Internet of things
Internet of things can connect different departments and physical devices through electronic
software or internet connectivity to interact with several business processes (DiPietro and
Bufquin, 2018). Internet is one of the powerful contexts in business environment to implement
relevant managing techniques for professional development of different activities. Respectively,
management of Travelodge Hotel may implement advance technologies to enhance unique
services for their customers to attract their interest.
 Communication
Formal communication is generally conveyed via predefined channels of specialised
communication within Travelodge (Liu, 2017). On contrary to that, informal communication can
be defined as a type of communication process that flows in several orientations.
AC 1.2: Proposal for learning ways for professional and personal context
Trends of market of hospitality industry changes continuously and customers want to get perfect
service from different hospitality business organisation (El Haddad, 2015). Similarly,
management adopts various business techniques for relevant learning process to increase
performance of services.
● Self Evaluation
Self evaluation can help management to understand their strengths and weakness regarding
professional learning skills through introducing SWOT analysis (DiPietro and Bufquin, 2018).
Thus, management have to reduce different threats for different work processes such as stressed,
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short tempered. Similarly, management have to increase communication, behaviour skill to
collaborate with their employees to make better workplace environment. Nevertheless,
management should build prominent workplace for their stakeholders to reduce workplace
conflicts.
● Effective Leadership
Leadership style has prominent effect on stakeholder retention which is very essential for
productivity in challenging market (Davis et al. 2016). Leaders have to communicate with their
team members to understand their problems to support by providing adequate information.
Similarly, manager has to influence their team members to reduce communication gap for
effective interrelationship channel.
● Continuous Learning
Continuous learning process is deals with different development of self development of
professional and personal skills from different learning program (Cheng et al. 2016). There are
several continuous learning processes such as seminars, workshops trainings, coachings, and
mentoring. Similarly, self learning program can reduce issues through flexibility of different
organisational process.
Figure 1: Proposed learning process for professional and personal development
(Source: Given by Researcher)
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● Relationship
In technological business era, communication is one of the powerful key to enhance relationship
with stakeholder of an organisation. Good communication can enlarge performance of different
organisational process which is needed for competitive hotel sector (Davis et al. 2016). Further,
managers can implement efficient planning, leading, organising, and controlling strategies for
various processes.
● Motivation
In order to increase capability of employees, management can inspire or motivate their
stakeholders to increase strength of working process (Cheng et al. 2016). Employers of
Travelodge Hotel may deliver incentive or career opportunity to their staffs to provide quality
service to their customers.
AC 1.3: Evaluation of benefits for self managing learning for organisation and individual
Self managing learning process has several benefits for professional and personal development to
achieve organisational objective through appropriate managing style. These benefits are
following:
● Team work
Different self managing learning process can increase efficient of team work which can reduce
cost and duration of production time of different organisational process. Success of an
organisation in hospitality industry always depends on efficiency of every department to deliver
quality service (Chen et al. 2016). Moreover, effective team work can reduce negative feedback
from their stakeholders to attract large number of customers.
● Interrelationship
Installation of various learning process such as seminar, conference, social media increase
interrelationship among different departments as well as individuals (Babinger et al. 2017).
Interrelationship between various business processes to reduce conflict which can hamper
organisational productivity in challenging hotel industry.
● Performance
Development of self learning process helps management to enhance performance of various
working progress (Chen et al. 2016). Sustainable training and board meeting increases skills of
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their employees regarding various operations to install prominent presentation style for their
customers.
● Flexibility
Flexibility is a significant benefit of development learning program to reduce duration time of
service process to attract consumers. Hence, managers of Travelodge Hotel can deliver
continuous training to their employees to enhance presentation of accommodation or foods for
their customers (Babinger et al. 2017). Furthermore, installation of online application provides
pre booking opportunity to their customers through internet.
LO2: Responsibilities for professional and personal development
2.1: Access present skills and competences for standards and objective of Travelodge
Hotel
Analysis of own present skills is mandatory in order to manage employees of Travelodge hotel
and also to make customers satisfy with upgraded services.
Leadership skills: Leadership skill generally resides a combination of multipurpose skills.
Capability to lead depends on several key sub skills such as trustworthiness, creativity and
responsibility. Principal role of a leader in an organisation is to share and demonstrate similar
goals with co-employees. Leadership skills are mandatory in preparing strong and effective team
so that any project can be performed successfully. According to Laudon and Laudon (2016),
other important leadership skills are integrity, decisiveness, relationship building, problem
solving and ability to mentor and teach.
Communication skills: Effective personality skills perform great responsibility in honing
individuals’ personality. It is an efficient way to convince other employees. With better
communication skills one can conveniently convince others clarity and cohesion can be
established in any argument with help of this significant skill.
Skills name Personal rating
Skills Sub skills Novice Intermediate Expert
Leadership Trustworthiness while ✓
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skills handling operations
Creativity in managing
employees
✓
Responsibility towards
customers and employees
✓
Time
management
skills
Planning or goal setting for
a target
✓
Decision making to
accomplish a task
✓
Prioritisation to the most
significant things
✓
Conflict
handling skills
Understanding of the
conflicting situation
✓
Demonstrating point of
solution
✓
Stress management of the
situation
✓
Communication
skills
Confidence in oneself ✓
Empathy towards
coworkers and employees
✓
Clarity and cohesion ✓
Negotiation with other
stakeholders
✓
Table 1: Personal Skill Audit
(Source: Created by researcher)
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Time management skills: Quality time management skills aids managers to accomplish their
allocated work within a particular deadline. Time management also helps one to get access time
for learning and other opportunities. It also helps managers to manage stress and focus on other
learning opportunities. Effective time management can be achieved by planning and making
strategic decisions (Mindtools, 2019).
Conflict handling skills: Conflict handling skills requires proper understanding of the
conflicting situations. It is collide between good communication skills and negotiation skills that
help in leading a conflict situation and helps to solve them.
2.2: Activities and needs for development identifications
There are some personal skills which need to be further nurtured and developed. It is necessary
to perform better in managing other employees. As represented in the above skill audit chart the
manager possess novice and intermediate skills in most of the skills. These skills need to be
further developed to achieve success and growth in field of work. Such skills that need to be
honed through regular practice and conveyance are as follows.
● Leadership skills: In order to enhance managerial profitability skill, leadership skills
must be honed properly. The leadership skills involve abilities to motivate subordinate
employees and provide them consistent inspiration in their work. This ability can be
improved through receiving feedback from others. As per Dowson, (2015) those factors
that are lacking in individual personal skills need to be self analysed and adopt in oneself.
● Time management skills: Proper management skill is a great art that prepares oneself to
organise and plan works as per available time period. It is to ensure that maximum
benefit can be retrieved from allocated resources and time (Tajeddini et al. 2017).
Managers must prioritize their work so that most important work get to done timely. In
order to effective manage correlation between quality of work and time, procrastination
must be avoided.
● Conflict handling skills: Managing employees in the workplace also needs conflict
resolution skills to be developed. It order to hone this skills, manager of Travelodge must
practice negotiation skill and active listening without any interruption. Individual should
keep their calm and identify the source of conflict. A positive attitude must be possessed
by managers so that they can manage their own emotions.
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● Communication skills: Communication skill is the basic of several other management
skills. Communication is a power that makes one stand among others. Ability to
communication can be judged in terms of giving positive feedbacks to employees and co-
workers. Both positive and negative feedback must be represented towards employees in
a swift manner to employees.
2.3: Development opportunities for present and future needs
Current as well as forthcoming requirements of Travelodge can be met with several
developmental opportunities. Programmes like development protocols and skill appraisal can be
planned so as to employees can be managed successfully. In addition to that, customers can be
provided satisfied services. Such programmes are internship, mentoring, conference and
seminars, online courses and monitoring sustainable growth.
● Internship: Providing internship facilities to trainees and students can access employees
with intensive learning experiences. It also can be defined as learning or training based
on supervision of work (Sun, 2017). Widen overviews and knowledge regarding
occupational areas can be accumulated through this internship processes.
● Mentorship: Mentorship can help in developing necessitate skills within me. Appropriate
skills and knowledge can be acquired through accessing mentor from similar working
field.
● Conferences and seminars: Conference and seminars can be helpful in nourishing
communication skills in me. Proficient knowledge from relevant field can be obtained
from conferences and seminars.
● Online courses: In the modern era, online courses plays eminent role in developing
communication and leadership skills. The principal advantage of online courses is that,
improvement can be achieved within required time limit.
2.4 Devising professional and personal development plan
Development
objectives
Activities need to perform Resources Time
To make I have to undertake responsibility of Human Within 4
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improvement in
leadership skills
subordinate employees and entire
teamwork. I can attend seminars and
online courses to develop my leadership
skills.
resource months
To improve conflict
resolution skills
In order to improve in conflict resolution,
I should involve into handling team
members efficiently. I must keep my
calm and understand their problems
accurately.
Industrial
experience
Within 2
months
In order to develop
my communication
skills
Several communication courses or
conferences can be attended.
Financial and
technical
resources
Within 3
months
In order to learn
management and
organising skills
Management planning, skill gathering
and observing performance of seniors can
aid a lot.
Time
resources
Within 3
months
Table 2: Professional development plan
(Source: Created by researcher)
LO3: Implementation of review process for professional and self development
3.1: Activities and processes for development plan
Principal role of a manager is to provide motivation and inspiration to the staffs so that they can
give their best to Travelodge. Designing a particular development plan to improve skills in
hospitality department needs to follow certain steps. Preliminary step involves setting up of goals
for particular development plan. In reference to opinion of Noe et al. (2017), this can be
achieved by prioritizing activities that are most important. The preceding step includes creating a
proper timeline which will maintain a positive pace in every sphere of work. Strengths of work
must be identified by manager of Travelodge. In this way, I can gain desired confidence in
myself. It will also help me to understand and determine areas that need to be improved. The
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next step concludes pinpointing of major weaknesses that can hinder professional performances.
New and innovative skills are also needed to be identified that should be acquired to improve
performance in Travelodge (Babinger et al. 2017). Being a good manager does not only refer to
improving skills and managing. I should track my progress with relevant tools so that I can be
motivated with my own performances and get inspiration for further development. Progress
should be measured in terms of mobility towards achieving goals. It also includes determination
of potential threats that can cause harm to performance. The things that always need to assess is
possible changes that I should incorporate in me to make improvement. Finally a support system
can be prepared so that I can get positive and attributive support from other team members.
3.2: Documents about development activities for planning
The prepared development plan can be efficiently implemented through aforementioned
activities and processes. The particular skills that one should possess to behold professional
standards of hotel Travelodge are leadership skills, time management skills, and conflict
handling and communication skills. The steps that needed to bring improvement in skills are
proper mentoring, attending conferences and seminars. Personality profiling and workshops on
relevant themes can also aid in achieving desired goals in Travelodge (Chen et al. 2016). At first,
I must analyse steps involved in development plan through which I can realise the prerequisite
skills that need to acquire. In addition to that, future results or outcome of those developmental
activities must be realised by me. Second step involves appropriate monitoring of those pre
decided activities. Proper monitoring by receiving feedbacks from seniors or experts will be
perfect in this situation. Third step recruits revision of skills that I have already accumulated
through practicing and mediating activities (Stansbie and Nash 2016). It can also be achieved
through measurement of present level of skills in relation to previous level of skills. From
differentiation or gaps of quality of skills the requisite area of development can be identified.
Evaluation of present and past skills helps one to track one’s own growth. Following these three
significant steps, I can assess and evaluate my own existing skills. In this way idea of further
development of my skills can also be attained. Travelodge is currently encountering enhanced
employee turnover. From analysis of these turnover issues it has been found that unrealistic
target excessive work pressure and low employees morale have generated aversive situation in
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