Report on Professional Identity and Practice at The Savoy Hotel

This report provides a comprehensive analysis of professional identity and practice, focusing on the context of The Savoy Hotel. It begins with an introduction emphasizing the importance of career and goal development, followed by an overview of the hotel and the benefits of ongoing professional development for various stakeholders. The report then delves into the skills and competencies expected of an operation manager, followed by a self-assessment using SWOT analysis. It explores different learning theories and approaches, including cognitivism and constructivism, and the Kolb reflective cycle and VARK style. A personal and professional development plan is implemented to improve skills, with measurable activities and time goals. The report also includes a simulated job interview and reviews the strengths and weaknesses based on the interview process, concluding with a summary of key findings and references.

Unit 3: Professional
Identity and Practice

Table of Contents
INTRODUCTION......................................................................................................................2
MAIN BODY.............................................................................................................................3
Brief overview about selected firm........................................................................................3
The Key benefits of on-going professional development for different stakeholders.............3
Examine into skills & competencies expected by employer for a specific role in selected
company.................................................................................................................................4
Assess own abilities, skills and competences for the specific job role..................................4
Review different learning theories & approaches adopted for both personal/ professional
development...........................................................................................................................6
Implement development plan to improve skills & competencies..........................................7
Conduct a job interview for a particular service sector role..................................................9
Review essential strengths as well as weaknesses of the basis of applied interview process
..............................................................................................................................................10
CONCLUSION........................................................................................................................13
REFERENCES.........................................................................................................................14
Books & Journal:..................................................................................................................14

INTRODUCTION
For every individual it is critically important to focus on development of career and
goals so that processes are executed appropriately. Personal development plan and
professional identity is important to be considered so that strategies are implemented. Main
purpose of this report is to critically understand the importance of professional growth and
practices (Cabrera, 2018). The Savoy Hotel which is multinational hotel group
headquartered in UK. Organisation has many Competitors in market such as The Ritz
London, The Dorchester etc. It is owned by ITC hotels and it is operating in London near
city of West minister in Central London. This report comprises of benefits of professional
development, skills and competences, SWOT analysis, learning theories.
MAIN BODY
Brief overview about selected firm
The Savoy Hotel, Multinational Hotel group which is headquartered in UK provide
number of services and products to customers across the globe. Main focus of this
organisation is to provide and deliver signature restaurants with striking views. Also, they
focus on establishing of positive relationship with customer for longer period of time. They
have been also expanding their business in many other Asian countries to increase their
Goodwill in market and engage with target audience (Churchill, 2019).
The Key benefits of on-going professional development for different stakeholders
On-going professional development is important for both employee as well as
employer because it helps them to analyse their strength and weakness through which they
are capable of accomplishing their goals within a time interval. With the help of this process
it becomes easier for both individuals to focus on improving self-skills and knowledge at
higher level.
Benefit to employer
 Main benefit of on-going professional development plan to employees that it helps in
improving skills of employees which results in effective workforce were capable of
delivering positive output to business.
 Moreover, it also helps in supporting employee engagement in most efficient manner
Benefit to employee

 It is beneficial for employees because it motivates them internally when they feel that
their skills and knowledge is developing.
 Moreover, another benefit is that this process increases chances of getting
employment opportunities
So it is analysed that professional development plan is beneficial for development of
different stakeholders like employee employers and many more because it gives a brief
knowledge about required skills and other credentials which are needed by every specific
person within workplace (Guangul, 2019).
Examine into skills & competencies expected by employer for a specific role in selected
company
It is critically important for every employer to use their skills and level of knowledge
in order to increase competency level in a particular Enterprise. In consideration of selected
hotel, they have wide number of competitors in market which directly affect their operations
functions and as well as profit of a company. To reduce competitions employer need skills
and competences both at simultaneous level. Different type of skills are expected by selected
organisation which are given as follows-
 Customer service skill- It is one of the most important skill which is needed in role
of operation manager because it is critically necessary for or manager of The Savoy
Hotel to understand how to deal with customers and analyse their needs and
problems. Also, whether improvement over product is undertaken or not is also
focused (Khudhur, 2020).
 Technological skills- It is also most essential skill which is expected by employer in
hotel because operation manager need to be aware about different use of tools
technologies and machines so that it become easier to manage and increase the
efficiency level of production. Technology has been evolving with time period which
makes it necessary for me to have a proper knowledge about different technological
aspects field knowledge and applications so that computer benefits are obtained by
me (Kullaslahti, 2019)
 Team leading & development- As operation manager it is expected by chosen hotel
that individual should be a team player and knows how to handle and manage
teamwork on a given deadline. Furthermore, with the help of team development it
becomes easier for operation manager to make decisions and deliver positive output to
business.

It is stated that it is essential for individual to fulfil all expectations which are
expected by employer with help of improving their skills and competencies so that
benefits are achieved accordingly.
Assess own abilities, skills and competences for the specific job role
An individual needed to be aware about their own skills competency level and
capabilities so that it will become easier for them to identify and select a particular job role
according to their level of knowledge. So, in context of The Savoy Hotel I want to make my
field in operations and logistics for which my main focus is to become an operation manager
in chosen hotel. In order to access my self-abilities as well as skills SWOT analysis has been
implemented which helps in becoming aware about self-strength or weakness which can
impact employability. It is further described as follows-
SWOT Analysis
Strength
 Main strength of me is that I have the
capability to deal with different kind
of people and influence their
decisions easily (Manzini, 2019).
 Another benefit is that I have a good
knowledge and skill of different use
of technology through which I am
able to manage operation task easily
and effectively.
Weakness
 My main weakness is that due to lack
of experience in hotel industry it is
affecting my employability skills and
took time to gain benefits in market.
 Further weakness is that I sometimes
get overconfident which negatively
impact upon my work up to some
extent level (Sezer, 2017).
Opportunities
 I have an opportunity to improve my
skills and knowledge in Omni hotel
and resort with use of professional
training as well as development
programs which are provided by
hotel to their employees on weekly
basis (Passos, 2020).
Threats
 Biggest threat to me is that I am
competitive in nature and which can
negatively affect my professional as
well as personal relations that can
also have a direct impact on my work.
 Another one is that I resist
implementing and adapting to
changes because of fear of new things
which is also a threat because it
makes it difficult for me to adjust in
work environment (Scott, 2019).
No. Skills and competency to work in Current Proficiency Required Proficiency

The Savoy Hotel
1. Problem solving and decision
making
9 8
2. Capability to manage multi task
activities
9 9
3. Individual need to be
knowledgeable and have all
insights about market
7 9
4. Communication & leadership
skills
6 8
5. Adaption of changes 7 9
From above listed in table, it is stated that as I have ample number of skills and
capabilities it is easy for me to get a job role in The Savoy Hotel in operations. With proper
learning through on-going development program which is provided by selected hotel it will
help me in improving my inner capabilities and also assist me in reducing my weakness as
much as possible to become responsible operation manager.
Review different learning theories & approaches adopted for both personal/ professional
development
Learning play important role for every individual without which it is not possible for
them to accomplish their goals within time interval. Different types of learning theories are
present which are used for both professional as well as personal development. In context of
Undertaken hotel, it is medically necessary for individual to be aware about these different
types of learning theories which are given below-
 Cognitivism theories- It is a kind of a learning theory which pays attention on
processes involved in learning instead of observing behaviour. For example asking
different individuals to present a reflection on their past experiences and helping
them to finding new solutions to their problems (Sims, 2017).
 Constructvism theories- It is a type of learning theory which reflects about learners
who construct and develop knowledge. With consideration of this theory individual
focuses on presenting and developing of their own level of information and link it
with their existing knowledge.
Learning methods

Kolb Reflective cycle- One of the most well-known learning theories which is mostly
used by individual to analyse and examine new experiences in their life. This model consists
of different stages such as at first aspect individual deal and face new situation. In 2nd stage
they observe and analyse through which learners are capable of identifying their
performance. Then third stages linked with improvement and development of and
encountered stages. Through examining of this reflective cycle it is easier for a person to
understand past experiences which is also helpful in future practices and learning.
VARK style- It is also a learning theory model which is used individual in which
different types of learning styles are divided depending upon level of requirement. For
example it comprises of several elements such as visual reading, kinetics, and writing skills
are being mostly considered through which learning of the individual gets improved with the
time interval (Tippmann, 2018). With the consideration of this learning approach an
individual is capable of learning through different styles which assist in achieving
competitive edge.
It depends upon a particular individual to implement and adopt to most relevant
learning theory or a process so that it help them in improving their learning and knowledge
according to their field.
Implement development plan to improve skills & competencies
It is examined that personal development plan is beneficial for individual and
employees because it gives them an overview about what skills and competencies need to be
improved and at what level. With the help of this plan, it becomes easier for them to improve
their skills and knowledge which results in getting employment opportunities.
Personal as well as Professional Development Plan:
Personal and professional development plan is defined as a process and a written
document which is used by individual and which depicts the skills and targets which are
needed to be achieved within a specific time interval. Through consideration of this plan
helps a person to analyse and determine their level of knowledge and capabilities which can
be used by them in future period.
Skills Measurable Activities need to be
performed
Resources Attainable
Goals
Time
period
Decision
making skills
It is a type of a
scale in which
important
incidents on
Getting into
arguments and taking
decisions at
Learning and
improving critical
thinking
With the help
of this scale I
will be capable
35 days

need to be
undertaken in in
most
appropriate way
so that positive
goals are
accomplished.
In order to
measure it, it
will be done by
putting
hypothesis
situation front
of individual
and then asking
them to take
decisions.
workplace by
properly considering
all in and out of
situation.
knowledge to
sharp mind which
results in
improving
decision making
skills.
of taking
effective
decision at
workplace
which will help
me in reducing
problems and
attainable of
goals.
Budgetary
control
In order to
make my career
in operations,
this is also
needed at
priority level
because
budgetary
control helps in
analysing which
resources are to
be used at
priority level.
So, it will be
measured by
allocating and
managing all
the resources
within
workplace by
Increasing knowledge
on regular basis and
by accessing to online
classes and
development
programs which gives
a brief overview
about operations,
productions and
finance.
With the help of
taking
participants in
puzzle games and
financial
workshops.
Goals will be
achieved by
making a
proper budget
for every
sources how
can and what
they need to be
properly used.
60 days

using relevant
information
Problem
solving skills
This is the type
of a skill in
which main
focus is on how
to solve critical
problems in
effective
manner. It will
be measured by
solving
problems at
workplace and
producing
positive
solutions for
those conflicts.
By learning through
past experiences and
applying relevant
theories and models
to the specified
problem to deliver
solution.
Proper
observation of
different
situations, multi-
tasking work etc.
Goals will be
attainable by
providing
effective
solutions at
workplace to
make work
flow smooth.
40 days
From the above discussed profession development plan, it is analysed that it is
necessary for every individual to carry out this plan so that it gives them a smart strategy
about how they can improve their skills as well as competency level at workplace. For
example when I was applying for operation manager role in The Savoy Hotel, I also
implemented this plan through which and become convenient for me to identify my targets
and what strategies can be used by me improve my level of learning and to attain target role
Conduct a job interview for a particular service sector role
The Savoy Hotel is a multinational Hotel which is located in United Kingdom and has
ample number of opportunities in business. Due to this covid-19 situation they are having
more skilled staff and fresher’s so that who are capable of feel feeling their expectations and
provide benefits to them at all aspects (Williams, 2020.) They have a wide number of
different roles and positions in their organisation from which I am focused towards operation
manager which is to be viewed as a most important job role in enterprise because operation
manager is responsible for managing all the activities and processes which are carried out
with production and supply chain department. So I got a call from head of a department

regarding operation manager job role and interview was being conducted which is discussed
below-
INTERVIEW Process
Interviewee: Hello sir, Good Morning
Interviewee: Good Morning to you too. Please have a seat
Interviewer: How are you? I hope everyone in your family is well in this covid19 situation
Interviewee: Yes. Thanks for asking
Interviewer: So, according to your viewpoint why do you think operation and logistics is the
best job field for you?
Interviewee: Yes, according to me it is the best field because according to my level of
knowledge and skills which opposes I have a higher growth in this field.
Interviewer: Ok. So, moving for the how many of years in experience you have in this
operation field
Interviewee: I have 3 years of experience and what does a junior operation manager in The
Dorchester.
Interviewer: Ok well that is good so do you have knowledge of market and other production
technologies which are used by a particular operation manager?
Interviewee: I am from technical as well as non-technical background so I have a deep
knowledge of different tools and technologies like six Sigma, prime methodologies which
will be used by me in most efficient manner at workplace
Interviewer: How soon can you join our firm?
Interviewee: Within 15 days
Interviewer: Ok, that’s for all now. The HR will get back to you within 2 days. Thanks for
coming.
Interviewee: Ok.
So, from above conducted job interview It is seen that job role which I am looking for
is a good decision by me I am after the interview process I can see that I might get selected
as because interview was easy and I gave all the answers to the interviewer.
Review essential strengths as well as weaknesses of the basis of applied interview process
After the process of this interview which was conducted above, it has been examined
that process was carried out within the panel. Also, many other candidates were line up for

the interviews. This interview process has both strength and weakness which are mentioned
below-
Strength
Precise- It is the most effective strength of conducted interview because it was precise
in nature as clear and relevant questions were asked to by interviewer. This helped me out in
completing of interview process in systematic process.
Panel Interview- This is strength of this conductor interview process because it was
being conducted within panel where no outside noise was being heard by me. It helps me in
clearly listening what interview is asking and saying.
Weakness
Time consuming- Interview was precise but it was a time consuming process because
there were many other candidates and due to this it took time to enter into interview process.
Single interviewer- It was also weakness of interview process because the job role
was being at senior level and there was only one interviewer to ask questions which limits my
potential ability to answer the questions in more efficient manner.
Therefore reflective paragraph shows that interview process was strong as well as
weak on some stages. It is critically important for every individual who give interview to pay
focus on what questions are being asked and how to answer them in proper manner.