Professional Development Plan and Skills Report - Hospitality Industry

This report provides a comprehensive overview of professional development within the hospitality industry, focusing on the Savoy Hotel as a case study. It explores the importance of ongoing professional development for both employers and employees, detailing benefits such as a skilled workforce, up-to-date knowledge, and increased employability. The report examines professional standards, the significance of projecting a strong brand image, and the essential soft and hard skills required in the workplace, including communication, problem-solving, and computer proficiency. A significant portion of the report is dedicated to self-assessment techniques, particularly SWOT analysis, and the development of a professional development plan. It also discusses learning and development approaches, such as cognitive and humanistic theories, and concludes with guidance on effective CV writing. The report aims to provide a practical guide for individuals seeking to enhance their careers in the hospitality sector, covering essential skills, self-assessment, and career planning.

Professional Identity
and Practice

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Importance of on-going professional development................................................................3
Professional standards and expectations................................................................................4
Importance of projecting the brand image..............................................................................4
Common skills expected in the workplace.............................................................................4
Self-assessment approaches and technique............................................................................5
Learning and development approaches..................................................................................8
Design a professional development plan................................................................................9
Effective CV Writing...........................................................................................................10
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15
Books and Journals...............................................................................................................15

INTRODUCTION
. A personal & professional improvement plan is a method of creating an action plan to help an
individual to accomplish personal objectives. In order to facilitate the planning process, it is
important for an individual to consider his or her own abilities, , significance, weakness and
awareness. The HOTEL that was chosen under this assignment is Savoy. It was established in
the year 1889. It has around two hundred and sixty seven guest room. It is mos luxurious hotel
located in central London. The topic on which discussion are made are PDP ( professional
development plan), In the report we discussed about the soft and hard skills that should be
present in a person who engaged in hospitality industry. SWOT analysis is done in the project.
Also preparation of job interview is done and to get, the job curriculum vitae is prepare. Plan is
to design and explain in brief. And various topic are also explain (Tyler, 2021)
MAIN BODY
Importance of on-going professional development
Personal & professional plan is continuous process. In this owner or manager of the
organisation must be aware regarding skills and talent that are present in their workforce so that
it became easy for them to acheive the targets and objectives effectively as well as efficiently
The advantages are briefly explain in below headings -
Benefit to employer
Skilled workforce: It tends to be observe that with the help of continuous professional
development plan managers gets skilled workforce who finish all their work within time which
was allotted to them (Stephens and et.al., 2019). As skilled employees support organisation to
operate their functions smoothly which is beneficial for employer of Savoy Hotels because
skilled workers reduce their wastage and utilising the resource at optimum level(French, 2020)
Up-to-date knowledge: As on regular basis training & development are provided by
Savoy hotel to their important human resource because they are those people in whose hands the
success of business depends. Therefore by making arrangement of training session by experts
company can increase the efficiency level of employees that is beneficial for both for employer
as well as to employee.

Organizational brand image: company who on regular basis monitors staff
performance is only capable to operate business functions properly in profitable manner able .
Also with the help of this business entity develop good image in audience mind , which helps to
convert the local people to customers or clients and it is possible with healthy brand image
(Swinton, 2019)
Benefit to employee
Intrinsic motivation: If workers, continuously analyse their skills and make
improvement in it and take some initiatives to eliminate their weakness than it provide
satisfaction to employees and also improves their motivation .(Ellis and Hogard eds., 2020) As
satisfied and motivated workforce perform the activity or their task with great dedication which
leads to give productivity.. It is necessary to business to have sufficient motivated employees in
their company so that staff members work with great zeal and easily achieve the business goal.
Personal satisfaction: As the employees have skills than it tends to provide satisfaction
to them from inside. It make increment in their performance. Talented human resource is known
as assets of the company. By working in their professional and personal skills an individual is
became satisfied. As these skills force them to complete their task in effective manner.
Increased employability: The employees work on their skills and develop them. This in turns
help them to get more opportunity of job and get more money. If the person has skills,
knowledge and talent than he can easily get the job as well as survive in the competitive
environment. Their skills is their strength which make the person differ from others. That’s why
individual try to improve their skills so that they become successful in their life (Tanjung, 2021)
Professional standards and expectations
Staff are required to follow professional practises to run successfully and efficiently at Park
Plaza Hotel, it is critical to follow all criteria. It is also important that the employee adheres to all
ethical and technological standards (Bridges, 2018). It's is necessary for organisation to work by
following ethical code. The staff must be always ready on time and in proper neat & clean
uniform always. These are considered as standards of Savoy Hotel which their staff expects from
their staff (Iserson, 2019)

Importance of projecting the brand image
It is reasonable to expect that if all of the ethical standards are followed, the organisation
will be able to operate more effectively and project a good brand image in the
marketplace .Employees at the Savoy hotel adhere to all of the company's ethics and positively
reflect the brand.
Common skills expected in the workplace:
To work successfully in an organisation, both soft and hard skills are required. The below are
some of the topics discussed in relation to the skills that must be present in manager and
executives of the hotel (Wilson, 2019)
Soft Skills
Effective communication skills: The hotel manager should be able to communicate
with others and have excellent leadership skills. The person should have good listening skills and
a constructive tone when dealing with the guest. Having a positive first impression and strong
communication skills helps to creating a positive picture of Hotel Savoy.
Problem solving:
It is clear that the manager is supposed to have strong problem-solving abilities. As a result of
the numerous disputes that occur in the organisation, the front office staff is responsible for
resolving them (Chien, 2018). In contrast to The Hotel Park Plaza, it is clear that the manager has
strong problem-solving skills, which would aid in creating a positive impression on visitors
(Griffioen, 2019)
Hard skills

Computer skills: The hotel manager must have a good command on computer. Since it
makes it possible to keep track of consumer data and on the basis of data and information further
initiative steps can be taken easily by manager.
Management skills: It is obvious that there are several hotel management courses
available. Individuals who complete the course will be able to develop their skills, perform more
effectively, and become capable to easily manage the hotel.
Self-assessment approaches and technique
It is necessary for person to be aware regarding their strength and weakness. SWOT
analysis aids in the development of a person's intrinsic strengths and weaknesses. SWOT
analysis has been observed to help individuals to become prepare for opportunities and
challenges that can arise in their lives.
SWOT Analysis
Strengths
 I am an excellent communicator. In
order to establish relationships with
customers, good communication is
required.
 I am capable of making sound decisions
and resolving issues that occur along
the way. As a result, this is another of
my strengths that will help me become
a successful hotel manager.
Weakness
 I have quick temper and I need to work
on it by improving my patience level.
 I am unable to complete the task that
has been assigned to me on schedule.
And I'm missing out things.
Opportunity
 Hotel management has a lot of
potential, and with my expertise and
talents, I'll be able to become a
successful boss.
Threat
 The latest hazard is COVID 19. And
the opportunities are currently
shrinking during this pandemic
situation so it is biggest threat at
present.

The skills needed to become a good Manager are discuss as follows:
Effective written and communication skills: It is necessary to individual to have excellent
skills to communicate if they are engaged in the hospitality industry because they are require to
make communication time to time with customers. Efficient written communication skills are
often expected to convey reminders to workers .I have excellent verbal and writing skills, which
will aid me in being a good hotel manager. This will assist me in communicating effectively with
all staff and developing positive and successful relationships with them when working in the
hospitality industry (Messier, 2020)
Flexibility: I am versatile individual who adjust myself according to circumstances.
Since there is a need for versatility in the business environment, we must act according to the
organization's needs and wishes, as well as the needs and wants of clients. A versatile individual
is best able to communicate with clients. There is a requirement for versatile staff at hotel
Savoy .They are good at completing delegated tasks and do not engage in any conflict.
Problem solving skills: When operating in an organisation, there are a variety of disputes that
occur between workers. A manager's job is to settle all problems and find a good solution that is
acceptable to all existing parties. There are a variety of issues that occur in front of clients, so
there is need to have strong and successful problem-solving capabilitie in managers so that they
make control & maintain peace in their hotel (Ferguson, 2020)
Decision making skills: In an organisation, it is essential to make successful and
intelligent decisions. I have a strong ability to make decisions and get people to obey those
decisions for the organization's and customers' progress. As a result of the different
circumstances that exist, it is necessary to make sound decisions. It has been observed that the
manager's decision making determines the organization's performance or failure.
Strong interpersonal skills I have strong leadership skills that will enable me to act
more efficiently. Hotel managers must have outstanding interpersonal skills in order to
accomplish all of the roles assigned to them . Customers must be conversed with, and a positive
impression must be made.

Computer literacy: In order to perform accurately and efficiently, strong computer literacy is
needed. I took a course that taught me how to use a computer safely and effectively. As the
environment becomes more global and digital, there is need to get updated (Tang, 2020)
Guest service: I have quality to give excellent service to my clients who come in my place.. if
there are no customers than it is not easy to hotel to survive in the market. As a result, there is a
strong demand for people who handle customer service. It entails being courteous and helpful,
working smoothly and reliably, settling problems, and doing whatever else is appropriate to keep
hotel guests happy (Edwards, 2020) (Badia, 2019)
The conversation above is about my abilities, and other skills will be learned on and
improved so that I don't have any issues while dealing with business operation as well as to
clients. Also, planning & development would aid me in fulfilling my duties effectively.
Learning and development approaches
Cognitive Theory
Respective theory covers, experience of interpretations, emotions of persons, events
understanding, etc. It's a technique that combines memory with constructive learning..It's a
technique that combines memory with constructive learning. This learning mechanism is
believed to have occurred in the mind, and there is no physical movements exist in this theory.
It tends to be influenced by both intrinsic as well as extrinsic factors. It is thought that the
different learning mechanisms can be explained by first looking at behavioural processes of
cognitive learning • Successful cognitive mechanisms are thought to speed up learning and
enable new knowledge to be processed and remembered in the brain over prolonged periods of
time..
Humanistic Theory
There are several key themes of the humanistic learning theory that all lead to self-
actualization. When all of your desires are fulfilled, you've evolved into your best selves, and
you're satisfied, you've reached self-actualization.

 Humanistic theory depends on individual choices that wants to learn. As it is beneficial
to workforce to achieve the targets which are set for future..
 It helps to motivate the human resource so that they shown interest to learn new things
and improve their knowledge, as it give benefit to both employer as well as employee.
 As per humanistic psychology, intelligence , feeling and emotions all plays important role
in learning process and should not be divided.
Design a professional development plan
Current Skills Goals (Use SMART targets) Indicate the progress Evaluate the
effectiveness of your
personal development
plan
Communication Skills Short term goals:
 Reading
Books and novels
 Communicating
withtop
management.
It is necessary to check
performance on regular
basis so that it become
possible to work
efficiently in effective
manner and
communicate to
customers in an effective
way (Nocerino and
Chiarini, 2018).
I will join training
session which tends to
make development in
my skills and personality
and supports me to
regularly monitor my
performance.
Time management Skills Medium term goals:
 Creating a plan
 set deadlines and
according to that
perform activity.
On time complete the
task and making control
over the work which
supports to become
smart manager.
By managing time I can
manage all the staff
members and if needed I
will take help with my
colleagues as well as
with seniors.
Patience Long term goal
 Doing Meditation
regularly
 Reading those
books and
The progress will help
me to control on
aggressiveness and
anxiety and helps me to
deal customers with
patience
There is a need for a
schedule that can
monitor success and
completed work.

magazines which
tends to improve
my motivation
level and provide
me a great
satisfaction.
Team management Focus on team work,
Set targets for Medium Term,
Group activity
Strong and effective
team managing skills are
still in demand, since
they aid in being an
effective manager.
I try to work on my skill
so that i can perform the
task effectively on time.
it is important to create personality development plan and it allows you to identify the
abilities that need to be developed. It is beneficial for an individual to be aware of their areas for
change. It is beneficial to delegate the acts that will be taken to assist a person in working
effectively. PDP helps in managing all of available staff. Additionally, it would help in dealing
with customers as well as retaining them for long term.
Effective CV Writing
A curriculum vitae is a piece of writing that is used in career interviews. During the
interview process, it is anticipated that an applicant may express an interest in a particular job
profile. It provides the interviewer with an overview of the candidate's qualifications and
experience. It's a valuable resource to have on hand during the recruiting and screening process
(Chambers, 2017). It is important to have a strong CV. It supports to grasp the chance to get a
job.
It shows personality of person. The respective document reflects skills and competency of
candidate. It tends to create a good impression in front of the interviewer. Along with that it is
important to customise the CV as per the requirements of the job. In the CV kindly explain about
previous job roles & internship it tends to create an good image in the mind of interviewer
towards the candidate. It is suggested to add some attractive sentences which makes your
Curriculum Vitae different from others and became beneficial and increase the chances of
selection..

CV of Hotel manager
Curriculum Vitae
Name: xyz
15 Stock field Road, UK
Date of Birth: 4 Dec’1993
Gender: female
Contact Number: (+44)*********
Email: [e-mail]
Career objective
To work with an organization where I can learn more and prove my abilities.
My aim is to grow with the organization and contribute fullest on my part in the
achievement of organization goals.
Qualification
Specialized in hotel management from Amity University
Experience
4 year working as a senior Manager in Holiday Inn
Skills
Sales:
 Client Acquisition
 have Marketing skills and experience of Field sales
 skills of Customer service
 Ability to Client Retention
Soft skills:
 Creativity
 Problem solving skills
 Teamwork
 Interpersonal skills
 Having decision making skills
 Communication skills

Computer skills
 MS Excel
 Power point
 Good knowledge of software
 Ms word
 Adobe Photoshop
Languages
Having good command over following languages such as
English
German
French
Cover Letter
It is written with the objective to get a job of Hotel Manager. As I have a degree of Hotel
Management. I am also working in Holiday Inn for four years as a Assistant manager. I have
learnt a lot in that workplace and it gives me a great chance to become Hotel Manager. I strongly
believe that all of capabilities will support to contribute best and I will became an asset for an
organisation. There is a need for teamwork and versatility, both of which I possess. I am capable
of carrying out my responsibilities efficiently and am willing to face and overcome challenges in
order to ensure the organization's long-term success. I am a strong believer in innovation and
have the programming skills which is necessary for the job.
Please give me a single chance to show my skills. I have attached my CV along with this cover
letter and waiting for your call.
Experience of interview:
Past: Before the interview I work on my communication skills so that i can give the answer
confidently at the time of interview.
I make all of theoretical concept clear so that i can answer all question which is related to my job
profile and qualification.
Present: As i was getting prepare in advance so I was confident when interviewer take my
interview and I give my best which helps me to get selected .

CONCLUSION
It can be learned from the above study that awareness of personal as well asprofessional
growth is important. Everyone has some qualifications, so in order to get a decent career, it is
important to recognise those skills and continuous focus on improving them. The continued
professional growth as well as the professional standards that are expected by an individual are
discussed in this article. Approaches and strategies for self-assessment, as well as learning and
growth approaches, are tends to be focused so that get successful in life.. A personal and career
growth plan is created to get the appropriate job. for this a person prepare Curriculum Vitae in
which deep details of person is given which helps interviewer to make idea regarding the
candidate and choose the candidate if the person satisfied all the conditions and need which is
important to job profile.

REFERENCES
Books and Journals
Badia, A. and Iglesias, S., 2019. The science teacher identity and the use of technology in the
classroom. Journal of Science Education and Technology, 28(5), pp.532-541.
Edwards, A., 2020. Becoming a Librarian Amidst a Professional Identity Crisis.
Ferguson, A.L. and Smith, L., 2020. Benefits and Challenges of Balancing a Professional Counseling
Identity With Doctoral Studies. Beginning Your Counseling Career: Graduate Preparation and
Beyond.
French, A., 2020. Academic writing as identity-work in higher education: forming a ‘professional writing in
higher education habitus’. Studies in Higher Education, 45(8), pp.1605-1617.
Griffioen, D.M.E., Day, I. and Brinkhuijsen, A., 2019. The knowledge, action and identity project: a
research design to understand the transformation of students in higher professional education.
In SRHE International Conference on Research into Higher Education 2019.
Iserson, K.V., 2019. Talking About Professionalism Through the Lens of Professional Identity. AEM
education and training, 3(1), pp.105-112.
Messier, J.A., 2020. How Contingent Composition Faculty Members Reframe Professional Identity
Through Faculty Learning Communities (Doctoral dissertation, George Mason University).
Swinton, J., 2019. Professional Identity and Confidence1. Chaplaincy and the Soul of Health and Social
Care: Fostering Spiritual Wellbeing in Emerging Paradigms of Care, p.157.
Tang, Y., 2020. It’s not only work and pay: The moderation role of teachers’ professional identity on their
job satisfaction in rural china. Applied Research in Quality of Life, 15(4), pp.971-990.
Tanjung, F.Z., Musthafa, B. and Wirza, Y., 2021, January. Proficiency and Motivation: Foundation of Pre-
service English Teachers’ Professional Identity Development. In 4th Sriwijaya University
Learning and Education International Conference (SULE-IC 2020) (pp. 337-344). Atlantis
Press.
Tyler, M.A. and Dymock, D., 2021. Constructing a professional identity in VET: teacher
perspectives. Research in Post-Compulsory Education, 26(1), pp.1-18.
Wilson, V. and Nel, M., 2019. Identities in transition: professional identity construction by student teachers
in England and South Africa at the end of their university-based training. Southern African
Review of Education with Education with Production, 25(1), pp.52-69.