Professional Identity and Practice Report - Business Management

This report delves into the multifaceted aspects of professional identity and practice, focusing on self-development skills and abilities to enhance employability within the context of the Hallmark Hotel. It encompasses an overview of professional development benefits for various stakeholders, including employees, customers, and government, highlighting the importance of ongoing training and skill enhancement. The report evaluates employer expectations for managerial positions, emphasizing communication, multitasking, technical skills, and leadership. A SWOT analysis is conducted to assess personal strengths and weaknesses, complemented by an examination of Belbin team roles. Furthermore, it reviews various learning theories and culminates in the development of a personal development plan and a critical evaluation of a job interview experience. The report underscores the significance of continuous learning and adaptation to meet the evolving demands of the professional landscape, providing a comprehensive framework for career advancement.

Professional Identity
and Practice

Table of Contents
INTRODUCTION................................................................................................................................3
MAIN BODY.......................................................................................................................................3
Overview of report-..........................................................................................................................3
TASK 1.................................................................................................................................................4
P1Examination of the key benefits of on-going professional development for different
stakeholders......................................................................................................................................4
P2 Evaluation of professional employer expectations of skills & competencies within
organisation in relations to a managerial position............................................................................5
TASK 2.................................................................................................................................................6
4 Assessment and evaluation of own ability, skills, and competences.............................................6
P4 Review of a range of learning theories.......................................................................................8
TASK 3.................................................................................................................................................9
P5 Develop a personal development plan........................................................................................9
TASK 4...............................................................................................................................................11
P6 Undertake a job interview for a suitable service industry role..................................................11
P7 Briefly review key strengths & weakness of applied interview process...................................13
CONCLUSION..................................................................................................................................15
REFERENCES...................................................................................................................................16
Books & Journal:............................................................................................................................16
INTRODUCTION
In an individual life, it is essential to focus on self and career development so that goals and
objectives are accomplished. Professional & personal identify are main focus of every person as it
drives their motivation level & morale (Benson, 2018). Main aim of this report is to understand the

access self-development skills & abilities to get employment. Hallmark Hotel, a five star hotel
based in United Kingdom. This hotel provides many services such as Wi-Fi, lodging, events
hosting, online reservations & room bookings etc. The hotel hires & selects employees on basis of
their skills, knowledge & academic qualifications. They are famous for their high quality of foods
& drinks,, fast responsive, wide range of services provided by them to their guests. This report
comprises of benefits of on-going self-development for different stakeholders, evaluation of
professional employer expectation of skills & competencies, SWOT Analysis & Belbin Team
roles, range of learning theories, for personal & professional development & critical evaluation of
own skills & competencies to meet employer expectations.
MAIN BODY
Overview of report-
The report is based on personal identity & practice in which it is essential to focus on self-
own skills as well as abilities. This report reflects that it is important for a person to be aware about
skills so that they can be used in professional career at all aspects. With rise of competition in
market, it is become important to develop professional as well as personal capabilities on basis of
which it is easy to compete with others & more employment opportunities are easily accessed. It is
critical and time consuming process to develop abilities as well as skills. This is because they are
developed at continuous form of learning & stages. Further, this report covers an evaluation of self-
abilities on basis of which it is easy to make decisions and examine weakness of individual which
limits to access employability. To achieve employability as well as employment it is crucial for
person to gain competitive advantage in market through properly developing professional abilities
with diversification (Coombe, 2020).
Also, to gain employability such as post of manager enterprises often looks for candidates
how has innovate skills & ability to deliver potential output. By going through this presented report
it will be easier to understand importance of this process and how one can gain advantage through
it. Framework which has been used such as SWOT analysis is also useful for delivering abroad
information about personal and professional skills which are needed for improvement.
TASK 1
P1Examination of the key benefits of on-going professional development for different stakeholders
Professional development refers to process of developing person skills to achieve success.
Stakeholders are defined as individuals who have some interest within a company. In career. Main

aim of professional development is to develop improvement in knowledge of person so that they are
able to achieve their goals. It is continuous process which is essential to be carried out in correct
way. In relevance of Hallmark Hotel, they have wide range of stakeholders such as customers,
employees, shareholders, etc. These are important part of organisations & assists in increasing
productivity at larger scale. In case of hospitality industry, it is necessary to focus on these
developments as they are helpful in improving efficiency level of a particular individual. Many of
organisations, Carry out professional development training programs with their management with
purpose of increasing unities of employee to produce better output and increase productivity of
entity. The on-going professional development is beneficial as because it helps to individual as well
as employee to add a new to their CV’S which help them to search for a job in a more efficient way.
It is also helpful for both employee as well as employing to focus on this process as it helped them
to accomplish their set objectives within a period of time and in most appropriate manner
(Dellostretto, 2019).
There are many types of benefits of on-going professional development for different
stakeholders which are discussed below-
Employees-
These are also to be considered as important stakeholders in enterprise as they have interest
in receiving wages and salary of their work. In relevance of on-going professional development, by
focusing on this help in in improving their external and internal knowledge which can be used by
them within their field. In context of selected entity, subordinates participate in this process and
program which is improving their capabilities to deal with problems and issues (Hamilton, 2018).
Another advantage of carrying of this process is that it increases there confidence and
mind-set towards their goals. When subordinates are satisfied with development of their career they
are likely to produce better results which are beneficial for growth of company.
Customer/clients-
These are stakeholders who have interest of receiving satisfactory services and products
from organisation. For example- in context of selected hotel as they focuses on this on-going
PD process they are able to deliver high quality of services to customers and good projects to
their respective plans which increases their goodwill. Both customers and clients are
responsible for generating profit to business. So, it is necessary for chosen hotel to carry on this
professional development process (Hassi, 2019).
Another advantage of this process is that positive word of mouth is presented in market by
both customer and clients when they receive quality of services by enterprises.

Government-
Government is known to be as most crucial stakeholder who get benefit from this process as
because as in business sector and corporate world effective workforce is present leads to fulfilling
of with both domestic as well as international demands which help government to generate more
profit and revenue through different sources. In relevance of Chosen Corporation, their workforce
has capabilities to deliver output within enterprise which makes it easy for company to expand their
business in foreign countries (Hofmann, 2017). As government it get benefits through this process
higher growth is achieved by both organisation and government which also grooves and establish a
positive relationship between both the parties.
Therefore, from above analysis of different stakeholders it has been specified that the given
concept of development is needed to be examined and adopted so that advantages are received by
every stakeholders.
P2 Evaluation of professional employer expectations of skills & competencies within
organisation in relations to a managerial position.
In this fast changing world, the degree of competition in every field has increased at higher
level and makes it difficult for a person to get employment on their characteristics and skills. In
relation of selected organisation, it is necessary for person to meet and fulfil the demand as well as
expectations of employer (Horng, 2018).
Professional employer expectations of skills and competencies are flexible and changes with
the time period. As in hallmark hotel, they have a vacant position of manager in firm for which they
also expect for high level of knowledge and competences from which they can get benefits. This
position is senior based which increases importance of role and responsibilities. So there are
different types of expectations of HR recruiter which are discussed below-
Professional communication skills- It is first most important expected scale by HR of
hallmark hotel for the position of manager. In this mean expectation is that candidate for this
version should have an advanced professional communication skills so that they can deal with
different types of customers and guests. Communication is bound to be occurring within this sector
at every stage of this position and many different regions as well as cultures of people come and
visit to hotel that need a proper communicator to understand their language and message. There are
many types of courses available externally which provide training to both employed as well as non-
employed people to improve their communication skills which can be used by them in an effective
manner.

Multi-tasking skills- This type of skill is also expected by HR of company in which a
manager is responsible for handling more than one task at a time. With the help of these
multitasking skills long and short term objectives are likely to be achieved prior to the deadline.
This is beneficial for hospitality industry because wide ranges of function operations are carried out
by organisations (Kutlák, 2020). With the use of these skills it is easy to implement or initiate other
work at a same time. Manager is also responsible for handling and managing employees, staff,
monitoring and controlling which reflects the multi attributes of a candidate.
General knowledge & technical skills- Market play important role in hospitality sector and
it is necessary for a candidate applying for the manager position to have appropriate general
knowledge about targeted market as well as customers so that it is easier for a company to
implement strategies and tactics accordingly. With the use of this general knowledge decision
making process can be also carried out in effective manner. Other than this techno skin is to be a
good point which needed to be present with a no candidate CV. It is because every business are
connected with use of technology and also run most of the activities digitally. Intelligence of
selected organisation, HR of a company making sure that candidate need to have experience in both
of these areas (Maguire, 2017).
Leadership skills- Manager can also use leadership skill to deliver at workplace. Leadership
skills such as vision mission ability to think differently etc. On basis of this, changes which occur in
market how to be faced in correct way. In view of hallmark hotel, they require manager and leader
skills both with in a particular candidate which can give a competitive advantage to their business
and increases their level of competencies to deal with uncertain situations.
TASK 2
4 Assessment and evaluation of own ability, skills, and competences
SWOT analysis-
Strength-
 I am having the good communication skill which helps me out in interacting with new
peoples.
 While performing any task and when the workload is more I just feel free due to having the
stress tolerance.
 I have the patient power which helps me out in keeping calm which in all situations.
Weaknesses-
 Lack of leadership can be seen in me who leads to loss in many opportunities for getting in
higher position.
 Having the poor time management which creates the difficulty in doing all the work in more

time which is not the good thing.
 Lack of work life balance which is one of the big weakness which leads to many difficulty
in relation to maintaining the personal and professional life.
Opportunity-
 It is the time for getting the opportunity to learn the leadership which can leads me to give
some personal as well as professional growth.
 Need to learn the work life balance which may lead to learn many things in life which also
leads to give some positive aspect in personal as well as professional life.
Threat-
 Due to having the lack of leadership this may lead to loss of the opportunity to lead the team
which is not good for the professional life.
 Due to not able to maintain the work life balance this may lead to the distortion of the
personal life if I go towards the professional life and vice versa.
Belbin team roles
To become the high performing team, they need to apply team roles which falls into three broad
categories which are the action-oriented roles, people-oriented roles and through-oriented role.
There are nine team roles are defined for the job duties which will discussed further.
The Monitor Evaluator (Thought-oriented)
This is first role of team role where the monitor evaluator makes the decision which is based
upon the facts and rational thinking which related to the emotions and instincts. The Monitor
evaluator works best when there is challenge arises which requires the advanced analytical ability to
resolve the problem. They are having the ability to judge accurately when it needed. Sometimes,
there is lack or ability to inspire others is as follows-
The Specialist (thought-oriented)
This requires an expert team member who is having the expertise in the specific field who is
required when there is need of such specific knowledge. They are the one who are self-dedicated
and self-starting. They can overload you with the more information about the specific topic. They
are tend to give their best only on narrow front. They are like to share their knowledge with their
junior who wants to learn from them and can be very helpful when there is need of some specific
knowledge.
The plant (thought-oriented)
They are the one who are able to think differently and are creative. They are able to produce
their own new ideas and suggest innovation in new ways. They are likely to work alone and are not
fit into the traditional concept that is how a team member should act in the team. They have the
ability to think creatively and freely and able to generate new ideas with ability to solving difficult
problems. They can be absent minded and forgetful.
The shaper (action-oriented)
They are the one who push themselves and the team members to achieve the results. They
are always being positive and motivate the team members. They help their team in progress in their
mission. They do not loose momentums or focus. They are having the courage to overcome the
obstacles. There is chances of becoming aggressive and can offends others feelings.
The implementer (action-oriented)
They are highly disciplined in nature and are the organizer and are able to maintain the
order. They are the one who can make their self-interest to focus on the need of the team. They
generally use the implemented way to doing things. They are the backbone of the company which
ensures the completeness of the task. They are very practical in nature that organises the work

which needs to be done.
Finisher (action-oriented)
They are called as the perfectionist who having the eye to notice the small details and they
like to finish the task and expects same with others. They are able to searches out the errors.
The coordinator (people-oriented)
They are having the best communication skills which are different from those of shapers.
They focus on the team objectives.
The team worker (people-oriented)
They are one completes the team work on behalf of team members. They are having the
ability of cooperative and diplomatic.
The investigator (people-oriented)
They are enthusiastic in nature and find the idea for the team and are able to develop the
contacts and can forget to follow the lead (Coombe, 2020).
P4 Review of a range of learning theories
Learning theories and approaches
These are the theories which are used for the development of personal and interpersonal
development.
Cognitive theory
This refers to the individual’s thoughts, understanding, knowledge of interpretations or ideas
about themself with his environment. It is a learning process where we learn about the active and
constructive though process with practicing our own mind. This helps in developing the new idea
and can help in the development of the personal and interpersonal development. It gives you the
ability for attention, observation, and retrieval from long term memory and their categorization. It
gives the way people think for any process where they get influenced by both internal and external
element. (Benson, 2018). It gives the way through which human is able to think which gives the
ultimate way of thinking which can help in learning and leads to the personal and professional
growth for one. This theory also gives the individual an idea which is how to think which can be
helpful in personal development as well as in the professional development. It also effect the
learning process of the student and give the direction of the thinking towards any of the matter.
Social learning theory
This is type of theory which help the person for learning how to behave in the society. Where
one can learn from the models, teachers, peers, motion pictures, bosses, parents and from others
which lives in society. Many behavior are learned by watching the others behavior and by observing
its consequences for them. There are some processes which helps in learning like attention process
where one learn from the models where they recognize and pay attention to the critical features.
When the learner is not attentive then one is not able to learn anything. Here, one is able to learn
many things which can help one for the personal development and the professional development

(Dellostretto, 2019).
TASK 3
P5 Develop a personal development plan
Personal development plan is defined as process of activities and of tactics which are being
elected by a person to improve their skills and qualities with purpose of accomplishing goals. This
PDP is a time consuming process which together critical thinking and focus towards goals and
objectives.
Current Skills and
Competencies used in
personal and professional
plan
Goals Personal /
Professional
Development
Plan
ACTIVITY
Monitoring the
Progress
Evaluating the effectiveness
of Personal Development
Plan
Technology skills
Cultural Awareness:
Short Term
Goals (3
months)
These
technology skills
will be e in a
stand by me
through
browsing internet
and taking
seminars as well
as online courses
within four
months.
To develop
cultural
awareness it will
be done by
understanding
different culture
as well as
regions of people
in weddings
parties etc.
Application of
MIS tools and
other effective
software and
techniques.
It will be
through
interacting with
new visitors in a
home country
and observing
YouTube
bloggers.
With the help of this personal
development plan it will be
beneficial for me to improve
my technological skills on the
basis of which I will be able
to understand management
system of hospitality industry.
This PDP also assist me in in
improving my knowledge
about different cultures and
people.
Language Proficiency:
Medium Term
Goals (6
months)
In hospitality
industry it is
essential to have
The progress
will be
monitored
Focusing on this plan assist
me in gaining and improving
my value in market.

a more than two
languages. So to
give language
proficiency I will
be taking online
classes of
languages such
as Mandarin
Chinese, French
and Italian.
through talking
with different
regions of
people we are
social platforms
on daily basis
Team-building Skills: Long Term
Goals (1 Year).
Main activity in
this is to enhance
and improve
team building as
well as
leadership skill
within year by
applying them in
workplace and
external
environment.
Progress will be
monitored
through
applying
leadership skills
on team
members and
motivating them
to deliver
efficient output
prior to the
deadline.
Throw adapting with this plan
I will help me in in career
development in future.
From examining of stated personal development plan, it is seen that it is a critical process
which is essential part of career. It is necessary for a person to understand and develop these goals
with in a period of time according to which goals are accomplished.
TASK 4
P6 Undertake a job interview for a suitable service industry role
In context of hallmark hotel, human resource manager is responsible for undertaking
interview for these high positioned jobs. Prior to the selection and hiring process there shows that
position for which candidates are being hired a detailed job description and roles responsibilities are
briefly cleared in job description so that problem of issue does not arise during interview process.
The role for which interviews is being carried out needed to be specific so that expectations and
competencies of organisation is fulfilled properly (Majid, 2019). So, a job interview has been
prepared with the respective of a chosen service industry role and is mentioned below-
Job Description

Interview script
INTERVIEW
Interviewee: “Good Morning, Sir.”
Interviewer: “Good Morning, have a seat!”
Interviewee: “Thank You, Sir!”
Interviewer: “Shall we start with the interview?”
Interviewee: “Yes, Sir!”
Interviewer: So, please give a brief introduction and your past experience in life. Also enlighten
your personal as professional abilities for this position.
Interviewee: I am and business administration post graduate from Aston University. My family
lives in Berkshire, London. My past experience is full of good things and uncertain situations
which affected my level of motivation in both positive and negative way. My personal as well as
professional abilities for this position fit because I have a self-confidence and ability to influence
others decisions. Moreover I do have good communication skills which are needed in hospitality
sector at priority level.
Interviewer: Do you think that you can manage and monitor staff & employees simultaneously?
Interviewee: Yes, sir I can manage and monitor both staff and employees at the same time this is
because of my multitasking skills and understanding of things at rapid scale.
Interviewer: How will you motivate employees to produce better work results?
Interviewee: My approach of motivating employees to produce better work results will be by
motivating them through financially motivation or providing them with appraisals and non-
monetary benefits which will directly impact on their motivation as well as morale
Interviewer: Can you implement strategies for business expansion if any uncertain situation
arises?
Interviewee: Yes my critical thinking skills help me to implement effective strategies for
hallmark hotel to deal with competitors. As everything is becoming digitally it is necessary to
focus on developing business activities more on social media and doing promotion as well as
advertising of a brand through E-Commerce websites or personalization.
The above specified interviews shows that in a hospitality industry interviews are taken at
both practical and theoretical knowledge to determine the availability of knowledge within a
particular person. It is duty of a HR and candidate to reveal true information with each other so that
further procedure is being done in most effective manner without facing any issue.
P7 Briefly review key strengths & weakness of applied interview process
The HR manager of selected hotel is responsible for undertaking interview depending upon
their type of process. Also, it is necessary for them to properly examine and conduct the internal
analysis of interview process which was conducted once when it is finished. Main benefit of doing
this is it helps both employer as well as employee to get aware about what mistakes were made with
process and how they can be improved. Therefore strength and weakness of applied interview
process has been explained as follows-