Professional Identity and Practice: Skills and Development Plan Report

This report examines professional identity and practice within the context of the Marriott hotel, focusing on professional development programs and their benefits for stakeholders. It investigates employer expectations of skills and competencies, particularly within the hospitality industry, highlighting the importance of team working, communication, problem-solving, and creativity. The report also includes a self-assessment of the author's own skills and competencies relevant to a hotel management role, discussing critical thinking, financial knowledge, computer skills, and customer service abilities. It further explores various learning theories and approaches, such as behaviorist, cognitive, and humanistic approaches, and their impact on personal and professional development. The report concludes with the design of a professional development plan and an analysis of a job interview process, including strengths and weaknesses, providing a comprehensive overview of professional development in the service industry.

PERSONAL IDENTITY
AND PRACTICE

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1) Key benefits of professional development for stakeholders ................................................3
P2) Investigate the professional employer expectations of skills and competencies ................4
LO2..................................................................................................................................................6
P3) Own skills and competencies for job role............................................................................6
P4) Range of learning theories and approaches for personal and professional development ....7
LO3..................................................................................................................................................8
P5) Design a professional development plan..............................................................................8
LO4..................................................................................................................................................9
P6) Job interview for the service industry role...........................................................................9
P7) Key strengths and weaknesses of the interview process....................................................10
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................11

INTRODUCTION
The Marriott hotel was founded in 1972 and is delivering the services to the customers.
Hotel is provided the facilities to the customers and also want the effective services form the
employees which are working in the hotel. The report consist of the professional development
programs which are building the professional qualities in the employees. It includes the benefits
of the professional development programs to the employees and the employers. The report
includes the employers expectations form the employee which want to join the organization.
Learning theories and the professional development approaches are explained in the report. The
strengths and the weaknesses of the interviews process are also explained in the report. The
report is explaining about the professional development programs which are increasing the
productivity of the restaurants.
LO1
P1) Key benefits of professional development for stakeholders
The hotel Marriott is focusing on the professional development programs of the
employees which are working for the hotel. Professional development skills are important for the
different employees, these skills are attracting the customers as well (Hellsmark, and et.al.,
2016).
Professional development skills are sharpening the knowledge and the skills gained by
the employee in training period. Employees of the company would refresh the knowledge by the
seminars and the events which are helping the employee to stay updated. Employees which are
working in the hotel are also needed to develop themselves and gain the knowledge as well.
Through these the employee of the company would also brush their skills and the also sharpen
the knowledge provided in the seminars and by increasing the productivity of the employees.
Through the professional development the employees of the company would get the
opportunity to learn something new and also gain the knowledge regarding the new
technologies which are used in the company. The employees of the company are gaining the
knowledge regarding the professional skills programs.
Through these programs employees of the company feel satisfied regarding the job.
These would decrease employees retention rate and also decrease absenteeism of employees in
hotel. Due to the training and the effective mentor-ship the employees of the work effective in

the hotel. It world also affect the performance of the employees and the increase the productivity
of the employees.
Professional development of the employees which are working in the hotel is enhancing
the reputation of the business. Through the professional development programs, employees of
the company would build the positive image of the hotel in front of the employees and also
customers as well.
Through the help of the professional development skills employees of the company are
able to meet the new contracts and also expand the network as well. Employees would take
the advantage of the skills and the knowledge provided to them. Employees of the hotel are
taking the advantage of the events and the seminars as well.
Through these report the company would provide the professional development programs
to the employees which are working in the company. Through these skills employees of the
company are developing their skills and also expand the professional networks as well.
P2) Investigate the professional employer expectations of skills and competencies
Hospitality industry is one of the main source of income to United Kingdom. This
industry covers several businesses and organizations like hotels, tourism etc. It is important for
these companies to maintain a strong relationship with customers and provide them an effective
service. This goal can be achieved only when employees have knowledge and skills related to
hospitality sector. There are some requirements of skills by employer for becoming a
professional employee in Marriott hotel such as:
Team working: Team working is one of the main skill which is being required by
professional employer of Marriott. All functional department of this hotel are interrelated like
marketing with customer services, sales and HRM with finance etc. If all staff members of
different departments work in a team and a group then they are more likely to become
productive. General manager of hotel is working with all the department because manager has to
handle all the department of the hotel and also inform them about the customers reviews as well
(Jakovljevic and Ankiewicz, 2016).
Communication: Effective communication is important for the all the employees which
want to work in the hotel. Employees of the need to communicate effectively with the
departments of the hotel which includes the finance departments and also other departments

well. Employees want to join the hotel must be expertise in the verbal communication and
written communication as well. A general manager must be effective in communication but
managers must not be effective in the gossips in the hotel premises.
Problem Solving: Employee of the company must be effective in the problem solving
because it is the hotel industry and customers are coming to the employees with the problems
which they are facing, so the general manager must be efficient in solving the problems of the
customers and the other employees as well.
Creativity: The employee which is joining the hotel must be efficient in creativity and
the managers must be creative while working for hotel. The general manager must be creative
and also must be self-motivated to work better and improve the performance with the creative
mind (Detsimas, Coffey, Sadiq and 2016).
Marriott hotel is hiring the hotel general manager and want these skills and the qualities
in the employee. The employees of the hotel must be self-confident, give effective customers
service, must be able to satisfy the customers and also must be flexible according to the work
(Plomp, and et.al., 2016).
Marriott hotel would include the hotel manager to work in the effective way and the
manager would have the professional development skills as well. The manager must have the
skill of effective communication and the creativity skills as well. Team working and the
leadership strategies would work in the effective way and it would also help the employees to
work in the effective way. Hotel would require the professional skills of the which are working
in then company. Own skills and professional skill which are need by the employers while
working is evaluated and compared in the effective way.
LO2
P3) Own skills and competencies for job role
Hotel management want the effective employee for the hotel. If I was the candidate for
the job I must have the certain qualities which are fit for the job. The skill are done for the hotel
manager and the hotel manager is working in the hotel and managing the work and employees.

The hotel manager would have this skill which would help him to manage the services
and complete the work on the given time. These would help the manager to work in the effective
way and individual person must have the personal and the professional skills which would help
the individual to work in the effective way.
Critical thinking skills are skills which are present in me. I would effectively manage
the conditions in the hotel and also think and try to solve the problems effectively. I am creative
and think of some innovative ideas for entertaining the customers and also which would attract
the customers as well. I also have the financial knowledge through which I can also help the
hotel in the financial department (Thomas 2018).
Computer skills, I am having the computer skills which includes the knowledge of ms
word, excel and PowerPoint. Through these soft wares I can communicate with the employees
effectively and also manage the things effectively. Computer system involves the work related to
the payroll and appointments and the reservation details of the customers as well. I also the
knowledge regarding the computer software which will help me solve the computer problems.
Management and organization skills include the management work and the work of the
organization. I can effectively handle the employees of the hotel and also handle and manage the
diverse situations. The hotel managers are usually multitasking and also must also handle the
front desk and finances and employees of the hotel as well (Noe, and et.al., 2017).
I think that the hotel manager must be efficient in providing the customer service.
Customer is every thing for the hotel and the manager must be efficient to handle the customers
and also satisfy the customers as well. I can handle the management operations and also satisfy
the customers according to their needs. I am honest hardworking and also ready to work for the
flexible time.
Most importantly the employee which is joining the hotel must enjoy the work which
would also happen in the case of the employee with the passion and attitude. The employees
must have the passion while working for the company because the productivity of the hotel
would be increased.
The candidate which is applying of the job of the hotel manager must have these
qualities. I can effectively manage the hotel and also work for the company as well. In my
opinion employee of the hotel must be honest and also to solve the problems of the customers
which will satisfy the customers as well (Parés, and et.al., 2015).

P4) Range of learning theories and approaches for personal and professional development
Learning theories and the approaches are forming the personal and professional
development skills as well. These theories are focusing on the techniques and the way of the
learning used the individual. The Marriott hotel is concentrating on the ways and the techniques
used by the employees for the learning the things effectively.
Behaviorist Approach is focusing on the way of the learning the things which includes
the training and development programs provided to the employees of the hotel which are
working in the hotel. The feedback given by the customers can be positive and can be negative as
well. This feedback is deciding the behavior of the employees and negative feedback need to be
solved immediately and also employees are effected by the negative feedback.
Cognitive approach is focusing on the mental condition of the employees and employers
as well. The mental condition include the stress and trauma to the employees, due to that
condition employees are not able to learn effectively and the employees are not able to improve
the performance. These would also not develop the personalities of the employees of the hotel.
Bot the employers and the employee need to be free from stress and trauma than only the
employers would explain the things and employees would gain the knowledge as well.
Humanistic approach is the approach which is concentrating on the society and the rules
and the regulations of the society. The approach includes the term called andragogy and
pedagogy. Andragogy is the model in which the employees would be learning the things and also
gain the knowledge which is suiting themselves. Pedagogy is concentrating on the instructions
given by the mentor. The mentor of the employees is the employers which are giving them
instructions how to work and gain the knowledge (Ruinard. and McNamara, 2016).
These approaches are helping the employees to gain the knowledge and perform the task
given in the right way which would also improve the performance of the employees and increase
the productivity as well. These theories and the approaches are also helping the employers to
professionally develop the employees. Personally and professionally person would effectively
work in the hotel and satisfy the customers as well (Zhu, 2018). These approaches the skill of the
personal and professional development are important for the individual. It would help the
individual to work in the effective way and develop their skill in the effective way. The skill of
then individual person would help the people to manage the services and work in the correct
way. In these ways the professional and personal skills are evaluated.

LO3
P5) Design a professional development plan
Professional development plan is an employee development plan which is made for
analyzing the careers and the goals of the employee. The weakness of the employees and the
strengths of the employees are analyzed and can be solved effectively. Employers of the
employee would monitor the performance of the employees by the professional development
plans.
Area needed to
improve
Timeline Tools Actions Feedback
Critical thinking
skills
It would require
upto the 10 days
One would
improve the
critical thinking
skills by the
doing the research
and asking the
questions as well.
One must keep
the work simple
and improve the
performance.
One can
understand the
links between the
ideas and the
things needed.
Individual would
approach the
problems in the
consistent way
and also improve
the errors in the
task given.
Feedback was
provided form the
customers and the
employers as
well.
Computer skills Approximate
about 8 days
Tools for
improving the
computer skills
are the reading
the technical
books and also
read the tutorials.
Take classes and
One can take the
classes of the
Microsoft office
and email
communication as
well. One would
also study the
computer
Feedback was
provided form the
employers which
need to be
improved.

create the own
website as well.
software as well.
Organizational
skills
It would require
up to the 12
days
One can improve
the organizational
skills by making
the list and
making the
schedule as well.
One can also
establish the
filing system as
well.
One can take the
training for
improving the
organizational
skills. Training
would be
provided form the
hotel for
improving the
skills as well.
Feedback was
provided form the
employers that it
can be improved
more.
Through this development plans employees would know about their weaknesses and also
try to track the success of the employees and try to achieve the goals of the hotel. Employees
would take the initiatives for improving the performance and work on the skills which would
also improve the performance of the company (Corey 2017).
LO4
P6) Job interview for the service industry role
Mock interview is the job interview conducted for training the purpose and also include
the questions which are to asked in the mock interview. The mock interviews are conducted for
applicants so that they can give the interviews and also improve the performance of the
employees as well. The candidates are trained for the interviews through the help of the mock
interviews. In mock interviews questions which could be asked by the interviewer to the
candidate in the interview. Guidance is provided to the candidates which are preparing for the
interviews and the guidance is provided in the form of the mock interviews.
Types of the interviews
Behavioral interviews are the interviews which includes the job situations which are to be
provided to the candidate which has applied for the post. Case interviews are the interviews
which includes the business scenario is given to the customers which could manage the situation

given. Competency based interviews are the interviews which includes the examples of the skills
and the which would ask the interviewer to ask them about the knowledge provided and gained.
Exit interviews are the interviews which are conducted when the employees have resigned or
been terminated accordingly. Final interviews is the step of the interview process which includes
the job offer. The interview is conducted by the help of the CEO and the other heads if the
departments.
Job interview
Questions asked by the interviewer
1) can you handle the responsibilities of the training of the employees
2) skills essential for the position
3) where will you rank the hotel in the hotel industry
4) why have you joined the hotel industry
5) how will you handle the customers effectively
6) have you stayed in the hotel and have the bad experience
7) would you like to change the room according to the customers stay
8) what things are essential for the hotel so that you would say that it is the best hotel
9) how would you change the things in the hotel that would make the hotel better
10) what is the best part of the job
11) what is difficult part for you to perform in these job
These questions asked by the interviewer are important for the candidates which are
planning to work in the hotel. The post of the hotel manager is important for the hotel which is
handling all the work related to the management (Chadwick and Denns 2017).
P7) Key strengths and weaknesses of the interview process
Job interview is the process through which the hotel is hiring the candidates for the post
which includes the strengths and the weaknesses as well (Bone, and et.al., 2016).
Strengths include the creativity, interviews are arranged in the creative ways and also the
candidates are made comfortable for answering the questions asked by the interviewer. The
strengths include the confidence of the candidate while answering the questions. Versatility is the
method through which the interview process is conducted in the versatile form. In the versatile
methods interviews of the candidates are taken in different manners through which the
interviews are conducted effectively. Flexibility of the interviews is conducted and the

interviews are conducted in the flexible manner through which the interviews are conducted
effectively. The interview must be conducted in the form of the focused and the interviews a re
also conducted in the form thorough which the interviews proceed is run smoothly. The
candidate and the interviewer both must be flexible and also take the initiatives for the
performing the work accordingly (Bird, 2019). Candidate must be dedicated to perform the work
and also perform the work in the effective manner as well. The Candidate and the interviewer
must have the control on themselves which includes the self-control techniques as well. The
candidate and the interviewer must be learning continuously learning to accord to the hotel.
Weaknesses of the interview includes the interview process and also the interviewer and
the candidate has the weaknesses as well. The candidate and the interviewer must feel secured
while conducting the interview process. Some candidates are too sensitive and also the work in
the sensitive way. The candidates must have the presentation skill while working for the
company and also the hotel industry is focusing on the presentation skills which includes the
work accordingly. The candidate must have knowledge regarding the company and also have
knowledge regarding the work of the post of hotel general manager. Candidate not the
interviewer must be introverted or extroverted as well. The work must be managed accordingly.
The interviewer and the candidate must be creative and also know how to impress each other
through which both of them feel comfortable in the interview process.
CONCLUSION
The report consist of the personal and professional development skills programs which
are conducted by the hotel for employees which are working in the company. Through these
personality development skills employees of the company are feeling motivated and also
improve the work performance,. Productivity of the hotel would be increasing according to the
improvement in the performance of the employees. The qualities and the skills of the hotel
general manger must be improved which includes qualities of the general manger. The hotel
industry is depended on the customers which includes the work accordingly. General manager
must have the qualities and also have the knowledge of the computers and financial knowledge
as well. The interview process also have the strengths and the weaknesses as well. It includes the
performance of the employees which are working for the hotel as well. The candidates also have
the knowledge regarding the hotels and the hotel industry as well. Through these professional

development programs the personality of the employees is increasing accordingly and also
improve the productivity of the employees.