Report on Professional Identity and Practice at Central Park Hotel

This report examines professional identity and practice within the context of the Central Park Hotel, focusing on the role of an assistant manager. It begins with an introduction to professional identity and the hotel's background, followed by an analysis of ongoing professional development, professional standards, and the importance of branding. The report explores workplace skills, including communication and teamwork, using the Tuckman model. Self-assessment techniques such as SWOT analysis and Belbin team roles are discussed. The report also covers learning and development approaches, job specifications, and the creation of a professional development plan. Finally, it addresses effective CV writing, interview processes, and generating evidence of skills and experiences. The report concludes with a summary of key findings and recommendations.

Professional Identity and
Practice

INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................4
Introduction of Central Park hotel...............................................................................................4
LO1..................................................................................................................................................4
Importance of on-going professional development.....................................................................4
Professional standards and expectations......................................................................................5
Importance of projecting the brand image...................................................................................5
Common skills expected in the workplace..................................................................................5
LO 2.................................................................................................................................................7
Self-assessment approaches and techniques................................................................................7
Belbin team roles.........................................................................................................................7
Comparison against job specifications and required personal and professional skills................8
Learning and development approaches.......................................................................................8
LO 3.................................................................................................................................................9
PROFESSIONAL DEVELOPEMNT PLAN.............................................................................9
LO 4...............................................................................................................................................11
Effective CV Writing.................................................................................................................11
Interview processes and preparation..........................................................................................13
Generating evidence of skills and experiences..........................................................................13
CONCLUSION..............................................................................................................................15
REFRENCES.................................................................................................................................16

INTRODUCTION
Professional identity is the process by which an individual makes various kinds of self-
concepts developed in relation to aspect covered within professional development. Such
development has makes various kinds of experiences developed within an individual which
makes privilege and motivation created in relation to position over which an organization is
working. Further it made professionalism developed with the help of appropriate knowledge and
skill within an individual. Also these kind of identity helps in making working development done
with more effectiveness and efficiency. Further these development is responsible for making
individual develop itself while working in an organization. Scope of this identity is wider since it
makes professionalism developed within an individual. The hotel that has been taken in this file
is Central park hotel and job role is of assistant manager. Further things covered within file are
based upon background of organization with personal development plan.
MAIN BODY
Introduction of Central Park hotel
Central Park hotels that has been established in the year 1927 and is been considered as
one of the most popular hotel within hospitality sector. It has been developing itself within the
market in more effective manner from very long time. The hotel has been giving services in
more effective manner to its customers. The hotel is having its headquarters in London, United
Kingdom.
LO1
Importance of on-going professional development
Ongoing professional development is the process by which an organization makes
development of an organization possible in more effective manner. This approach has been
helping in making an organization attain stability within an organization. It helps in providing
review and monitoring of various processes taking place in an organization (Viesi and et. al.,
2017). Also ongoing professional development makes various kinds of development to be done
within hospitality sector also. Central park Hotel is been benefitted from this in a way that
professional development makes skills and knowledge developed in more organized manner

possible. Also it helps in promoting of high retention rate in relation to employee. Also at times
it has been observed that employer through professional development makes talented employees
selected which helps in completing of task in more effective manner within Central park Hotel.
Further such development has made employer perform innovative ideas in order to make sure
that profit ratio is maintained despite of the impact which has been put by COVID 19 over
hospitality sector. In relation to employee it can be observed that skills and experience
enhancement makes Central Park hotel develop its goodwill in market. This has happened in a
way that employees confidence was developed which made then motivated about performing
better than other hotel. Also it brought back the competitive strength within the hotel’s staff
which made online booking increased and made Central park hotel capture online market
through its new strategy. Since the pandemic has impacted the hospitality sector in drastic
manner which made profit and revenue generation impacted. So, it is required by Central Park
hotel to use development process plan in order to make development possible in more effective
manner of the hotel (Rauch, Dallasega and Unterhofer, 2019).
Professional standards and expectations
Professional standards these are based upon the ethics that has been formed by an
organization in order to improve professionalism within an organization. Professional standard is
been covered within ethical code of conduct of an hotel and its working. Ethical code of conduct
is that kind of regulation that has been formed by Central Park hotel in order to develop
discipline and order within working of an organization. Also these ethics makes decision making
develop in more organized manner within hotel. This leads over making sure that all task is
achieved in more effective manner within an hotel. Ethics has helped in gaining of quality within
the services of Central Park Hotel maintained which makes hotel standards improved. Also
ethics lead upon making employees turnover increase by motivating employee in order to work
over various aspects covered within an organization. In thus performance of employee is
responsible for making employee increase its performance. Further ethics makes satisfaction
level of employee created within the staff members of Central Park hotel. Under ethical code of
conduct various kinds legal aspect is covered which makes Central Park hotel keep its employees
satisfied and customer’s trust to be maintained.

Importance of projecting the brand image
Branding is one of the most affective features which have helped in developing of hotel
within the market. Also it has been helping in making hotel increase its goodwill and making it
reach to its customers. Further branding has helped Central Park hotel in increasing credibility of
the hotel in market. This made reputation of hotel developed which has helped in expanding in
London. Branding leads over making Central Park hotel stay above its competitions which
makes competitive advantage attained in market.
Common skills expected in the workplace
Communication skills is consider as one of the most important skill which is required to
be developed by an hotel in order to improve working process of an organization. Further
communication skill is required to be improved by Central Park hotel. This can be achieved with
the help of Turkmen’s model which has been explained as follows: Bruce Tuckman, an
educational psychologist, identified a five-stage development process that most teams follow to
become high performing. He called the stages: forming, storming, norming, performing, and
adjourning.
 Forming stage: In this stage period of orientation is included which make leadership
authority to be gained by a hotel staff. Central Park hotel with the help of this makes
good leadership develop in more effective manner. This makes willingness developed in
team (Qurratu'Aini and Hapsari, 2019).
 Storming stage: This stage makes various kinds of critical stage developed which makes
coordination developed within the team and its members. This lead over enhancing
competition spirit within the Central Park hotel which makes unproductive activity
reduced.
 Norming stage: If teams get through the storming stage, conflict is resolved and some
degree of unity emerges. In the norming stage, consensus develops around who the leader
or leaders are, and individual member’s roles.
 Performing stage: In the performing stage, consensus and cooperation have been well-
established and the team is mature, organized, and well-functioning. There is a clear and
stable structure, and members are committed to the team’s mission.
 Adjourning stage: In the adjourning stage, most of the team’s goals have been
accomplished. The emphasis is on wrapping up final tasks and documenting the effort

and results. As the work load is diminished, individual members may be reassigned to
other teams, and the team disbands.
This model makes communication developed within an organization that helps in making
work done in more organized manner. Such development leads over coordination developed
within team to make work completed in organized manner.
As I have been applying for post of Assistance manager I am required to makes
professionalism developed within me that helps in making my work done in more organized
manner. So, professional development makes my working within Central Park hotel improved in
more organized manner. Then professional development has helped in understanding about
various kinds of process existing within hotel. Theory makes me realized about stages which
makes team work done in organized manner (Prashar, 2020).
LO 2
Self-assessment approaches and techniques
Theses are those kind of approach which helps an individual in developing itself from all
over perspective which makes various kinds of elements to be analysed by oneself. In order to
apply for the post of assistant Manager it is required by me to analyse myself in more effective
manner. So for this purpose SWOT analysis is been done by me which is as follows:
Strength Weakness
 My strength is that I am having good
observation skills which help in
developing understanding about
particular worm more clearly and
effectively.
 I have another strength which is my
thinking skills that makes innovative
ideas to be developed in more effective
manner.
 Lack of communication skills lack
within me that has made information
circulation very difficult within the
hotel or organization I am working for.
 Also my presentation skill is not good
which makes presentation not done in
effective way.
Opportunities Threats
 Opportunity that is been developed by  The biggest threat is my weakness

me is due to my observation skills
which helps in making correct decision
in relation to growth of Hotel.
 Then my thinking skills makes
innovative ideas developed in more
organized manner which increases my
work efficiency.
which makes me less worthy for the job
I am willing to apply for. Also my
weakness impacts my personality also.
 Another threat that is been possessed by
me is my communication skills which
has made various important
information not to be circulated in
effective manner that can delay
completion of tasks within an hotel.
Belbin team roles
In order to make team building possible in more effective manner Belbin has identified
four major roles which is helpful for me in order to develop team while working within a hotel.
These roles are plan, monitor, evaluate and coordination. These four roles helps in developing
team in more organized manner. Since I am applying for the post of Assistant Manager I am
required to understand these roles which are helpful for making better team for achieving task
within a hotel. Planning is helpful in making organization various parts of task assigned in more
organized manner. Then monitoring is done which makes various all the problems to be
identified at early stage. Evaluation of performance is required to be done which makes better
results to be attained. Coordination should be developed in more organized manner which makes
team work attain strength while accomplishing task.
Comparison against job specifications and required personal and professional skills.
Job specification requires both personal and professional skills to be mentioned in order
to understand about the candidate applied for job in more organized manner. This is one of the
most important part which makes recruiter understand about area of interest. Since personal and
professional skills makes impact of candidate created in more organized manner. Also they are
required to be mentioned within job specification fir making recruiter understand whether a
candidate is multi tusker or not (Kumar, Samalia and Verma, 2017).

Learning and development approaches
These are those approaches which help in making learning and development done in
more effective manner. Such approach has been explained as follows:
The Gagne-Briggs model is a prescriptive model that describes not only how to create
instruction for all domains of learning, but how to determine the content. In this model three
phases is been covered which is determination objectives, sequences and creating external events
of learning. These phases help in making learning and development more easy and effective in
nature. In this kinds of approach various things is been covered which are required media in
this kind of various kinds of objectives required for making desired outcomes achieved in more
efficient manner. Role of facilitator learning should be more effective only when facilitator is
good and is focused over making things learn in easy and effective manner. Then comes
instructional strategies which makes objectives, sequencing and creation of external learning
event is done. Determine the required learning outcomes for the learner. Determine which type
of learning outcome is required. Start with the terminal objective in mind in order to create
learner hierarchies. Learning hierarchies are content maps that describe the prerequisites required
for reaching the terminal objectives. Each type of learning outcome (see below) requires a
different type of process for each event. The sample provided below is for intellectual skill
learning this is the main type of learning that this theory applies to making the hotel develop
various kinds of process which helps new candidates develop better and effective learning
experience (Kato and Charoenrat, 2018).
Since, I have been applying for the job role of Assistant Manager within Central Park
Hotel London. This theory is helpful in making various kinds of skills developed within me and
helps me in making learning with development possible. Also the theory makes various aspects
in relation to assistance manager post covered. Further SWO analysis has made me realized
about my strength, weaknesses, opportunities and threats that made me aware about areas which
is required to be improved by me.
LO 3
PROFESSIONAL DEVELOPEMNT PLAN
Personal development plan is that kind of plan which is helpful in establishing of action
plan that has helped an individual in order to makes proper analysis of oneself possible which

makes roles and responsibility assigned and understood in more organized manner. Further the
personal development plan is done in relation to assistance manager as follows:
Sr.
No
Learning
Objective
Current
Proficiency
Target Proficiency Development
Opportunities
Judging
criteria
Time
Scale
SMARTGO
ALS
1 Commun
ication
skills
I lack
communication
skills due to
which bi have
been facing
problem in a
making
communication
barriers created.
I am required to
improve these skills
in a way that proper
communication is
been done while
working over the job
which makes desired
outcomes achieved
(Karadag, 2017).
Such skills
can be
improved
using books,
lectures notes,
articles and
seminars.
Improvement
of these skills
is been judge
through
feedbacks that
is to be
attained form
people around
me.
1 months SMART
goals is
helpful for
me in a way
that specific
time period
helps in
making
communicat
ion
developed in
more
oragnized
manner .
2 Problem
solving
skills
I am not that
good in solving
problems which
makes lack of
problem solving
skills within
mee. Also it
makes decision
making
impacted in
more organized
manner.
I needs to improve
these skills for
providing quick and
innovative solutions
to the problems of
workforce.
This skills
can be
improved
only when
various
classes and
seminar
related to
conflict is
been attended
by me.
Judging
criteria in
realtion the
skills is done
by my friends
and family
when I solve
conflict.
2 months SMART
goals makes
me decide
about those
measures
which helps
me in
making
develop
measures
which is
required i

order to
make
conflict
solving
possible in
more
effective
manner.
3 IT skills I have weak IT
skills which
makes my
assistance power
to be reduced
and make data
recording not
possible. This
impacts
performance of
my team also.
I am required to
improve these skills
in order to reduce
unnecessary time
taken in assistance.
also innovative tools
is been used to make
assistance possible.
These can be
improved
using certified
courses. Also
with the help
of
Top level
managers and
leaders
3 months SMART
goals helps
through
making
relevancy
developed
within the
working
patters.
Through
making
these skills
develop in
no time.
This plan has helped in making understand about this skills which is required to be
developed in order to makes myself develop tendency in relation to job post I am applying which
is of Assistance Manager in Central Park hotel. Further the plan has made me develop proactive
learning skills which make employment development possible (Hernández, Yañez-Araque and
Moreno-García, 2020).

LO 4
Effective CV Writing

JOB SPECIFICATION
Hotel: Central Park Hotel
Job title: Assistant Manager
Qualification:- Hotel management
Essential Criteria:
 Coordination should be there with various other functional units which has been helping
in performing operations effectively.
 Should hold adequate knowledge about managerial concept and legislations
 Require to handle complex situation with all kinds of conflicts.
Desirable Criteria:
 3-years of experience
 Good communicational skill
CURRICULUM VITAE
Curriculum Vitae
Name: - Stella John
Address: - 28rd street, West-side lane, London
Phone No: - 142516348
Career objective: The objective is to use opportunities which helps in developing of skills and
development.
Educational Qualification: -
 BBA
 MBA
Experience: 2 year of working experience within retail firm.