Professional Identity and Practice: Marriott Hotel Analysis Report

This report delves into the realm of professional identity and practice, examining the benefits of continuous professional development for stakeholders, particularly within the context of Marriott International. It investigates the essential professional skills and competencies expected by employers, with a focus on the role of a sales manager. The report assesses the author's own skills and abilities, utilizing a personal development audit and SWOT analysis to identify strengths, weaknesses, opportunities, and threats. It also explores various learning theories and approaches used for personal and professional development, including behaviorist, humanistic, and formal/on-the-job training. Furthermore, the report constructs a development plan to enhance skills and competencies within a specific work context, outlining short-term goals and activities. Finally, it touches upon the practical application of these concepts through a job interview scenario, reviewing key strengths and weaknesses of the applied interview process.

PROFESSIONAL
IDENTITY AND
PRACTICE

Contents
INTRODUCTION...........................................................................................................................................3
TASK 1..........................................................................................................................................................3
Benefits of on-going and constant professional development for different stakeholders...................3
Investigation of professional skills and competencies expected by employer within a specific
organisational context............................................................................................................................4
TASK 2..........................................................................................................................................................6
Assessment of own abilities, skills and competencies for a specific job role........................................6
Different learning theories and approaches used for personal and professional development
processes.................................................................................................................................................8
TASK 3..........................................................................................................................................................9
Construct a development plan to enhance skills and competencies within a specific work context...9
TASK 4........................................................................................................................................................11
Undertake a job interview for a suitable service industry role............................................................11
Review key strengths and weaknesses of an applied interview process............................................12
CONCLUSION.............................................................................................................................................13
REFERENCES..............................................................................................................................................14

INTRODUCTION
Reflective practice refers to the sustained importance of training and gaining experience in order
to work properly effectively or flawlessly through official skill development whether by
analyzing the consequences of several other professionals. Marriott International Inc., an
American - sponsored multinational corporation, is the supporter of this single form. This
corporation was formed in 1927 and therefore is based in Maryland, United States. This report
will analyze the advantages of continuous quality improvement as well as the abilities and traits
required for a given job function. This report will however discuss the relevance of individual
training course as well as the various ways that can be used.
TASK 1
Benefits of on-going and constant professional development for different stakeholders
Continuous organizational creation is the practice of recording every capability that an employee
has acquired in order to develop better desirability and provide benefits to all stakeholders.
Learning and development at Marriott Hotel should provide a wealth of advantages towards the
business's diverse participants, which are listed below: - At Marriott, expanding and improving
staff experience and competencies is amongst the most important ways to gain competitive
advantages and effectively use or execute all of the company's resources.
In Marriott, continuous skill development necessitates the execution of coaching and mentoring
programs, that also efficiently improves their personnel' involvement inside the company, which
again is beneficial to either the management.
Any corporation can undertake a variety of initiatives to improve the capabilities of its personnel,
which can help to motivate employees as well as creates a sense of connection. For example,
instructional strategies for sales managers at Marriott can result in a positive improvement of
employee attitude that helps them give efficiency and higher offerings towards its potential
customers or customers. Development in competencies and knowledge is critical for achieving
task objectives in terms of increased performance and productivity, which leads to increased job
satisfaction for Marriott restaurant staff including sales managers. This also promotes a positive
workplace environment.

Education and training as well as knowledge building empower a sales representative at a
Marriott hotel aim of providing adequate customer service to tourists because the client knows
the specifications of customers and seems to have required expertise such as information
exchange and trading strategies to aid in meeting their needs. For part of employee growth, the
marketing manager and every other member of the company receive business support education,
which optimizes and increases the productivity of support rendered to influence audience.
Investigation of professional skills and competencies expected by employer within a specific
organisational context
Marriott Inc. Company expects a range of professional abilities and competences for something
like the employment which is mentioned below:
Among the most important talents necessary again for chosen profession of Sales Manager at
Marriott Resorts administration is excellent personal qualities and exceptional verbal ability.
Time management is crucial for a sales director to urge workers to work at their maximum
impact and address situations in order to achieve the organizational vision. Personal
characteristics also assist the sales representative in training and developing personnel as well as
preparing an excellent sales pitch that can assist Marriott administration in maximising profit.
The Marriott Resorts selling leader is required to oversee as well as build a team of individuals
who are responsible for supervising their corporation's selling including making profits. Like a
result, professional sales director ought to have a fundamental understanding of the many phases
of a project and construction, including such assembling, surging, group development,
performance, and ratifying, as well as his duties and responsibilities at each point of the project.
The usage of application algorithms, including such MS Office, would be a necessary skill and
expertise again for employment of Sales Manager, as desired by Marriott Hotels administration.
Every business's new management is supposed to generate multiple reports and deliver critical
guidance to management that necessitates extensive usage of certain programmes. Monitoring as
well as communication gets simpler to marketing professionals when they have an advanced
level of technological skills.
The marketing manager should really be able to understand but other in order to come to a
decision for measuring and managing a company's revenue throughout period. As instance, the

marketing management's reasoning skills is critical in looking further than the usual data shown
in a revenue diagram and considering changes in organizational ecosystem as well as the current
price condition.
Among the most important responsibilities of a sales director is to do comprehensive data
collection in order to uncover and assess the consumer's unmet wants as well as expectations.
Like a result, it's indeed critical for even a Marriott Hotel Worldwide sales director to possess
analytical skills that would be used to suggest ways of marketing technique that require
performance and makes major improvements to the strategies adopted. Technologies, including
the usage of Google Forms, serve the significant part in the development of market analysis
abilities.
Having learning to understand creatively and innovatively in order to produce goods and services
that separate an organization's competitiveness is a valuable trait demanded by Marriott Hotels
administration also for position of sales manager. Possessing character traits aids the sales
representative in determining answers to problems and innovating the organization's corporate
sales strategy in order to gain profit and profitability.
TASK 2
Assessment of own abilities, skills and competencies for a specific job role
Individual needs assessment describes the process of evaluating current talents and strengths in
relationship to just the abilities and appropriate to perform a certain function more effectively.
The following is my personal development audit, that aids in determining personal strengths and
capabilities for fulfilling the job description of sales manager at Marriott Hotel:
Skills Personal audit questionnaire 1 2 3 4 5
Interpersonal
Skills
Assist in inspiring personnel inside the
organisation
*
Team development
Skills
It really is critical to assemble a party in order
to carry out duties efficiently.
*

Technical Skills When utilising a variety of abilities *
Analysis Skills In controlling and tracking a company's
business over a length of time.
*
Market Research
Skills
Attempt to determine the client's wants and
criteria that haven't been satisfied.
*
Creative-thinking The power to think creatively and
innovatively.
*
1- Bad, 2- Not bad, 3- Average, 4- Good, 5-Excellent
Based according to the above personal development audit, I feel there is a lot of room for talent
success and advancement that would aid me towards learning critical or critical abilities again for
job position of sales manager only at Marriott. The above-mentioned personal development audit
would be used by me to undertake the SWOT analysis, which would aid me in determining and
clarifying areas because I need to improve for the position of That front supervisor of Hotel
Chains.
Strength Weakness
 My expertise is mine personal ability,
that aids me in encouraging staff and
enhancing operational efficiency.
Through the use of this expertise, I will
indeed be able to determine healthier
communities.
 At moreover, I have a great strength in
realistic perspective, which could aid
me in evaluating the company's
business. Additionally, it aids in the
 My disadvantage is teamwork building,
that causes me problems whenever
working at the company. I won't be
able to create a strong group or meet
daily goal if I have this problem.
 My technological skills are indeed a
problem, because I'm not excellent at
working with computers as well as
other applications.
 Market analysis has become one of my

accurate management of a profitability
of the company.
weaknesses, and it really is critical for
me to improve this talent in order to
operate as a sales function in the
company, as it would assist me in
evaluating consumers' needs and
wishes.
Opportunity Threats
 With the help of my analytic skills, I
will be able to obtain different options
as I will being able to properly track the
purchase of its organization.
 Inadequate data analysis abilities would
pose a threat to me since a selling
manager in a company, since I would
be unable to evaluate the need for such
a product.
Within my usual squad, I take an individual’s position that involves organizing and ensuring
cooperation among coworkers, based on Belbin's leadership styles. Taking on the role of Group
Member and Coordinator has aided me in developing considerable regarding completion talents
and behavior. This position is also an important element of the anticipated sequence of
requirements with a front customizable options, since his primary responsibility is to supervise
and motivate the team to provide the highest quality of service to just the customers.
Different learning theories and approaches used for personal and professional development
processes
Such method is used to comprehend an applicant's educational process, which differs from one
individual to another. Individuals might employ one of three kinds of learning methodologies for
their career development. The following is a description of some of these:
Behaviourist method: This technique is based on the premise that students collect intelligence by
responding to something like a kind of progress. It is commonly used during professional
development throughout the Marriott environment, in which the mentor provides tedious
assignment conditions and constructive feedback to encourage the teaching methods.

The above method focuses on cognitive processing to understand as well as store concepts &
facts in order to obtain additional knowledge, and it could be effectively implemented to the
hospitality business by explaining the concept behind customer retention.
Humanism perspective: It is based on the clarity of interpersonal communication, that is essential
for the path to education as well as progress. As example, a particular engagement with either a
disappointed customer could build that foundation of meaningful courses and educating as to
how to respond appropriately in such situations with consumers.
Formal training - Again for development of characteristics and attributes again for transforms
information of project manager at Marriott Hotels, professional training packages including
techniques are also one of the greatest constructive options available to the organization ’s
management. This will be useful in providing fundamental data about customer assistance as
well as key practises that are critical for a sales director.
On-the-job education – This is amongst the most excellent training methods for improving
individuals' experience and competencies once they're on the job. Like a result, whilst operating
like a sales manager in the market, I will be allowed to further enhance my talents.
TASK 3
Construct a development plan to enhance skills and competencies within a specific work
context
The career development standard is a series of thorough practices that should be developed in
terms of improving predefined abilities and traits in order to accomplish an individual’s
professional vision and mission. The Marriot Hotels has been chosen to work on projects. The
performance appraisal for the acquisition of knowledge and skills needed for a particular
function of Sale manager is described in the appropriate study. The individual's personal
development plan should describe and monitor individual personal development progression.
That's because it would assist individuals in achieving mission and vision in a more organized
manner connected to their profession.
Current Skills and
Competencies used in
Goals Personal /
Professional
Monitoring the Evaluating the effectiveness
of Personal Development

personal and professional
plan
Development
Plan
ACTIVITY
Progress Plan
Team development skill Short-term
ability
For next three
months, I aim to
improve my team
work skills so
where I can
actively facilitate
and work
together as a
team in
company.
Because of this, I
will attend a
corporate
workshop such
that I could
watch and know
how to deal well
in a group.
I am responsible
for tracking
mine
development
through
soliciting
comments from
both my seniors
and members of
the team.
Furthermore
particular, I can
build effective
and suitable
management
approaches for
skill
development
skills based on
it.
I am capable of improving
my leadership skill by using
my career advancement
strategy. In addition, I will
able to function effectively in
the group, and this also assists
me as well as my group
members in achieving our
desired vision and mission
efficiently.
Technical skill Mid-term ability
In the next six
months, I wish to
improve my
relevant talent
I can take the
test digitally
either in class
and keep track
of progress. That
I am able to utilize
technological instruments
successfully during
presentations across from
consumers or buyers as a

even though it
will enable me
utilize modern
technologies. I
could attend
courses
underneath the
supervision of an
expert to
improve skills.
because it
allows me to
judge whether or
not I am able to
improve my
talent.
result of improving related
skills. It would also assist me
in evaluating or assisting my
members of the team
including colleagues in
properly utilizing modern
resources.
Market research skill Long-term
ability
Throughout the
following nine
months, I aim to
improve mine
marketing
analytical skills
enough how I
can perform
successful data
analysis. For it as
well, I could
enrol in working
classes during 9
months, which
will assist me
with honing my
skills.
For order to
ensure
continuity of
this talent, I can
take a consumer
research
assessment.
Through developing this
ability, I will be able to
conduct efficient consumer
research that will aid me in
determining customer
requirements and inclinations.
Furthermore, I can start
building decision-making
skills as a result of that too.

TASK 4
Undertake a job interview for a suitable service industry role
INTERVIEW
Interviewee: “Good Morning, Sir.”
Interviewer: “Good afternoon, and please sit down!”
Interviewee: “Thank You, Sir!”
Interviewer: “Can we move forward with recruitment process?”
Interviewee: “Definitely, Sir!”
Interviewer: “All right, so explain what about several of your existing improving talents that
would assist you become a more efficient leader at Marriott International, and how much they
can assist you remain in the organization for a greater duration of time?”
Interviewee: “I suppose the conversation and task performance are perhaps the most important
skills to have. As Chief Manager of Marriott also has influence over the board members and
authorities!
Interviewer: “What does your strategy for dealing with a small number of disgruntled and
dissatisfied customers?”
Interviewee: “The very first thing I should do is chat with them rather than listen to their
problem properly, that will allow me to conduct a viable investigation through into situation.
Moreover, I should ensure customers all these requirements would indeed be met immediately!
As for me, I will research all issues and give them better exactly everything people anticipate as
well as desire off us.”
Interviewer: “Would then you manage larger but doable demand from a number of businesses in
a small window of time?”
Interviewee: “Allocation of both the job among competent group member and management are
important basic essential and foundation techniques that are used as well as applied in the

specific situation. I should contact and speak the managers of separate groups swiftly and
confidently, however I would consider distributing specific tasks and tasks to them as indicated
by the purpose, regulations, and occurrences. Furthermore, and for the sake of executive, I might
use periodic comments to ensure uniformity in operations!”
Interviewer: “All right, thank you once again for attending! The human resources department
shall contact you.”
Interviewee: “All good, thank you once again for your time!”
Review key strengths and weaknesses of an applied interview process
Whenever a direct interview takes place, it is critical for Marriott International's HR Department
should identify the important characteristics and flaws of both the entire interviewing skills and
analyze it regarding future implementation. As a result, the strengths and flaws discussed in the
earlier table of interviewing skills were listed below.
Strengths Weakness
 All issues asked either by committee in
panels during the discussion of the
applicant was precise and
straightforward, requiring unambiguous
responses from either the applicant as
well. It really is regarded among the most
important aspects of both the recruitment
process since it clarified the magnitude of
just about any erroneous information that
led to the selection of the most
appropriate candidate for such transforms
information.
 Other advantage that stood out would be
the unrestricted portion of inquiries and
 Another of the significant flaws that
emerged in the total course of the
discussion, that were particularly lengthy,
has been the illuminating concept of both
the questions that have been presented
either by conference in boards from either
the rivals.
 Additional disadvantage including its
conference approach is its duration, since
the proper comments made mostly by
conference became exceedingly lengthy
as well as tiresome due to their
fascinating character. This may have an
adverse influence on Marriott

replies, which helped in becoming
acceptable far out from either the
interviewers' restrictions, so assisting in
selecting the right person for the job with
Marriott.
International's general performance when
it comes to attracting personnel to engage
over technology.
CONCLUSION
Conclusions concerning personal competence and practices can indeed be drawn according to the
above report, allowing for better organized growth. This person experiences his or her abilities to
grow. Additionally covered in the report is individual and career growth that aids in the efficient
progress of the organization. The individual’s personal SWOT analysis has been performed, that
leads to increased effectiveness in self improvement. Finally, the screening procedure including
competence requirements were completed in a more efficient way.
REFERENCES
BOOKS AND JOURNALS

Correa Gorospe, J. M., Martínez-Arbelaiz, A. and Fernández-Olaskoaga, L., 2018. Professional
identity and engagement among newly qualified teachers in times of uncertainty. European
Early Childhood Education Research Journal, 26(1), pp.26-36.
Cullinan, M. E., Purtell, R. and Canary, H .E., 2020. Emerging Professional Identity in Patient
Hand-Off Routines: A Practical Application of Performative Face Theory. Health
Communication, pp.1-9.
Espuga, N., 2019. How does internationalisation shape the professional identity of Additional
Language teachers?.
Forder, C. and Fowlie, J., 2020. Employability for all: how focusing on pre-professional identity
formation can boost inclusivity. Enhancing Graduate Employability: a case study compendium,
p.26.
Harford, J. and Gray, P., 2017. Emerging from somewhere: Student teachers, professional
identity and the future of teacher education research. Overcoming the fragmentation in teacher
education policy and practice, pp.27-48.
Hernandez, I. F., 2019. Transnational English Teachers in Central Mexico: Constructing a
Professional Identity. Open Journal for Educational Research, 3(2), pp.95-108.
Johnstone, B., 2018. A professional identity for working with children. Early Years
Educator, 20(5), pp.18-20.
Qoyyimah, U., and et. al., 2020. Professional Identity and Imagined Student Identity of EIL
Teachers in Islamic Schools. Journal of Language, Identity & Education, pp.1-16.
Skinner, B., Leavey, G. and Rothi, D., 2021. Managerialism and teacher professional identity:
Impact on well-being among teachers in the UK. Educational Review, 73(1), pp.1-16.
Stephen, W. A., 2018. Professional identity and social work. Aotearoa New Zealand Social
Work, 30(1), pp.71-72.
Weinberg, F. J., 2019. How and when is role modeling effective? The influence of mentee
professional identity on mentoring dynamics and personal learning outcomes. Group &
Organization Management, 44(2), pp.425-477.