Professional Identity and Practice Report: Travel Officer Analysis

This report provides a comprehensive analysis of professional identity and practice within the context of a travel officer role at Roots Travel and Tours. It begins by examining the key benefits of ongoing professional development for various stakeholders, including employees and suppliers, highlighting how it facilitates succession planning, builds confidence, and increases retention. The report then investigates the professional employer expectations regarding skills and competencies, emphasizing the importance of communication, problem-solving, and adaptability. Furthermore, the report assesses the author's own abilities, skills, and competencies as a travel officer, including customer service, sales skills, and the ability to manage uncertainty. It reviews relevant learning theories such as behaviorism and cognitive learning theory, and proposes a professional development plan. The report also includes a simulated job interview analysis, evaluating strengths and weaknesses. Overall, this report offers valuable insights into professional development within the travel and tourism industry, providing a practical framework for enhancing skills and career progression. The report concludes by reviewing the key strengths and weaknesses of the applied interview process.

Professional Identity and practice

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
P1 Examine the key benefits of ongoing professional development for different stakeholder
within a Roots travel and tours.....................................................................................................3
P2 Investigate the professional employer expectations of skills and competencies within the
specific organizational.................................................................................................................4
PART B............................................................................................................................................5
P3 Assess the own abilities, skills and competencies for the specific Job role of travel officer. 6
P4 Review the learning theories and approaches that can use for the personal and professional
development processes.................................................................................................................7
PART C............................................................................................................................................9
P5 Construct a professional development plan to enhance chosen skills and competencies
within the work............................................................................................................................9
P6 Undertake a job interview for suitable service industry role and apply on travel officer.....12
P7 Review the key strength and weakness of applied interview process..................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Professional identify and practices are the one of self as perceived in the relation to the
professions and to one membership of it. It is created through one attitude, beliefs, motive and
experience through individual s which define themselves in the current professional life. It is
selecting the Roots Travel and Tour Company which provide the different services to their
consumers. It was founded by Matt Hayes in 2001, which provide the tourism, cultural
attractions. It operates guided tours from the Cambridge every weekend and traveler visit one of
the most beautiful cities. This report will discuss about the Ongoing professional development
benefits that applicable in the various stakeholder within the organization. It will investigate
about the employer expectation towards their employee regarding the competencies and skills for
business process. Furthermore, this report will discuss about the different learning theories and
applicable that can use in the development process and also construct the professional
development to enhance their skill and knowledge. At last, it will review about the strength and
weakness of job that applied for interview process.
PART A
P1 Examine the key benefits of ongoing professional development for different stakeholder
within a Roots travel and tours.
Ongoing professional development stands for continuing professional development which
refers to the method or process of documenting and tracking the skills, experiences and
knowledge which gain in both ways such as informally and formally at workplace. It is basically
records all the experience of employee so they can learn and apply (Busher, 2018). Roots travel
and tourism have been invested worldwide into the development and yet the different benefits to
range of stakeholder. It is increasing the evidence of benefits to the educational and learners.
There is different type of benefits discuss in below:
 Make Succession Planning Easier- Ongoing development program is basically great
tool in terms of training for future growth where it helps to enhance their capabilities in
the organization. In roots travel and tourism, Manager has planned to give the ongoing
training where all the Employees are participated as a specific role. They can build their
career for long term success. Employee as stakeholders can reduce their knowledge gap
and choose the professional development program according to their need. So ongoing

development program will be very much helpful for employees of firm as they are also
regarded to as stakeholders.
 Build credibility and confidence- Every person like to maintain their skills and
knowledge in particular job. In this way, professional development training gives the
opportunities which allow the Employee, supplier to build their confidence at workplace.
They can do their task in effective manner. On the other hand, Supplier as stakeholders
may also build their confidence level by development training and also help to prevent
the unnecessary failure costs in Roots Travel and tourism (Cruess, Cruess and Steinert,
2018). So ongoing development program will be very much helpful for suppliers of firm
as they are also regarded to as stakeholders by building credibility and confidence.
 Increase Retention- In Roots travel and Tourism has cutting the costs and make
opportunities such as professional training program where this company can stand out
from the rest by offering or promoting the options regarding the development. It shows
the worker those who are genuinely concern about their career progress and interested in
keep maintain long terms success. For the management staff retention and their long time
loyalty for organisation is very much helpful and importance as well.
P2 Investigate the professional employer expectations of skills and competencies within the
specific organizational.
Roots Travel and tourism has required the skilled and job ready people to meet the
demand of business and face any type of challenges in global competition but sometimes, it is
not happening. The skilled workforce like that of HR professionals need for balance growth,
strong management and sustainable which help to increase the business across the world. There
are many skills and knowledge which an HR professional will require to have like
communication and presentation skills majorly needed.
Apart from the skills such as problem solving, internal personal and communication etc
are the most common skills needed for managers of different departments. These are the skill
where Roots travel has required for delivering the best services to their customer (Cyrino, 2018).
On the other hand, it is necessary to some additional competencies such as openness to the new
perspectives, cross cultural sensitivity, managing uncertainty, sensitivity, inquisitiveness and
emotional intelligence, international adaptability or adjustment and self-management etc. these

are the different type of competencies where roots travel has expectations to their employees. It
plays important role in the young people for building their career in the global level.
Roots travel HR professionals give more importance to the interpersonal skill as they also
believe that it is the strongest competency indicators. In today's world the organization look for
the skills of employee than degree. Innovation idea and skills are necessary for effective problem
solving with increasing the complex global business environment.
Career related competencies can be earned or gain through the training and educations
where people can enhance their skill or knowledge in business development process. The
relationship between the career success and competencies are important because employee in
roots travel was assessed (Echeverri and Åkesson, 2018). In Roots travel, the career related
competencies are computer knowledge and communication skills, leadership or team working
help for understanding the objective of success. As a result, these competencies have created
positive relationship with the success and achieve the goals or objectives.
PART B

P3 Assess the own abilities, skills and competencies for the specific Job role of travel officer
Abilities, skills and competencies are the main components of roots travel business which
required to understand the need of consumer. It helps to me handle every task in appropriate
manner. In Roots travel and tourism, as a Travel officer I have significant role performed such as
to create plan, chose and arrange the holiday of consumer (Evans, 2019). I will willingly work to
the proper budget out by planning and strategies. I also offered various type of advice and
opinion for people those who want to go in different local tourist attractions places. I have ability
to manage the entire budgets in effective ways.
Being a travel officer, I have many responsibilities to handle different type of situation in
Roots travel and tourism, I need to work for developing and enhancing the visitor’s facilities of
regions or stimulate the tourism growth in order to produce different benefits.
Skills:
Skills is important part for me which plays important role to manage business operations
and functions in proper manner. There are different type of skills such as customer service skill,
sales skill and communication etc.
Customer service skill-
As a travel officer my, Customer service is main role in the roots travel firm and having
the responsibility to address the customer requirement and ensuring that they have good
experience. As skill set, it is an essential for me to entail the several qualities such as problem
solving, communication and listening etc. It is also providing the best services to the consumer
where they can enjoy their trip.
Sales skill-
First of all, I will mainly develop a plan and arrange all the itineraries or sell company’s
tour packages in attractive price. It is the most important skill that requires me to understand the
need of people and representing the packages in attractive manner. In this way, many people
interact with the services which help for organization to increase the profitability in marketplace.
Competencies:
Competencies are composed of core, professional function and interpersonal ability that
can help to manage the performance in the organization. I have ability to develop the
communication goals which support the enterprise's mission, vision for long term success.

Managing uncertainty-
Being a travel officer, I have to develop an effective plan before performing task
regarding the business. This type of plan can help to reduce the redundancy in information
collection of customers (Fernández-Balboa and González-Calvo, 2018). The casual relationship
between risks must tolerate by using great plan. I also changed my development plan according
to the requirement because many consumers has demands so many things. In this way, it needed
to additional some services which helpful for growth and development.
Adaptability-
Adaptability helps me to overcome the obstacle while occurs in the business process. It
also provides the existing opportunities to increase the business all over the world. At workplace,
officer has highly adaptable when they can be flexible and have ability to adopt new things to
change the working condition.
P4 Review the learning theories and approaches that can use for the personal and professional
development processes.
Professional development may provide the opportunities that can change the range from
the single workshop which help in the root's travel and tourism to easily handle task in proper
manner. Initially, this type of development plan is defined the period of developing at the time
where individual acquire the level of competence in order to operate as an autonomous
professional.

Learning theories:
Learning theories are mainly described that how employee can absorb, process and retain
the knowledge during learning. These theories are attempts to systematic analyse or recognise
about the skill and knowledge. This theory affords a conceptual frame work and terminology for
understanding and synthesizing the learning. There is different type of learning theories
applicable in the professional and personal development process.
Behaviourism theory-
It is the first learning theory that can analyse in proper manner. Although Behaviourism
is actively used in aiding the individual in changing the behaviour. Generally, Behaviourism is
regarded as inaccurate in fully describing the learning not so much. This theory is suggested that
all the behaviour which causes by the external stimuli (Shi and Cheng, 2018). In Roots travel and
tourism, this learning can help when manager observed the behaviour of employee in
organization. The mentor can influence the behaviour of student by recognising the antecedent.
Cognitive learning theory-
This type of learning theory is complex and demanding which is more difficult for people
leading and generate the learning outcomes which are both rewarding. It is also shared the
experience between the mentor and student (Williams, Guglietti and Haney, 2018). The
development of knowledge is strongly influenced by the cognitive view point of thinking where
learner develops their own understanding. This theory is very much helpful in determining the
complex learning thus both professional and personal development will be there.
As per discussion, it can understand that Roots travel and tourism company use the
Behaviourism theory and also suggested that all the behaviour which causes by the external
stimuli.
Approach:
Professional development approaches are the ways to adopt the changing environment
and build a development practices in the own development. The development approach may
included the formal type of vocational educations typically in term of technical training the
leading to qualification and credential. There are different type of approach applicable in the
personal and professional development.
Operating without Metrics- This approach as a person experience of people that should
attend in the small groups. They understanding the concepts that how without metrics to gauge

impact on the learning. Thus this will be assisting into proper learning and development with
helping in understanding the concepts.
Administering one and done training- It should be needed to give prevalence of training
actually it helps to change their style and also improve their skill or knowledge towards the
business development process (Vähäsantanen and Hämäläinen, 2018). In this way, people can
easily achieve their specific goals and objectives. Training is changing concept when
organization provides the training to their employee for improve their skill and knowledge in
proper manner. The person will be able to improve their skill and knowledge thus their
professional business will also develop in this line.
Working without support during the implementation- Without the support at the time of
implementation phase in which it is highly new skills required to hold the entire development
process in proper manner. Thus will be helping the company and person to develop their new
skills that too in correct and proper manner.
Mentoring- It has promoted an individual refinement and awareness of his or her
personal/ professional development by providing an appropriate structure opportunities for the
purpose of reflection. With the help of mentoring for the professional and personal need as well.
As above discussion, Roots Travel Company will use the different approach in the
business development operations and functions. It helps to change the policies and procedures on
the basis of requirement or need.
Cognitive learning theory will be best suited for the professional and personal skill
development as will be helping into building out complex and critical thinking for personal and
their career.
PART C
P5 Construct a professional development plan to enhance chosen skills and competencies within
the work.
Professional development is mainly representing the skills and competencies that help for
employees at workplace. In this way, they can easily manage the risk to overcome them.
Skills Specific Measurable Attainable Relevant Timely
Customer I want to I also In this way, I I will improve 4 Week

service skill understand the
customer
service skill
and try to
improve. I
have an ability
to easily able
grab
knowledge in
quickly.
measuring the
customer
service skill
for solving the
problem of
people on the
basis of their
satisfaction.
will be able to
understand the
things in proper
ways and attain
also my goal or
objectives.
the customer
service skill
which help to
me in gaining
knowledge. In
this way, I
will enhance
my career
towards the
growth and
development.
Sales skills I want to
enhance the
sale skill for
obtaining all
the
information
which help to
increase the
sales in
marketplace.
This will help
for me to
understand the
demand of
other people.
I will calculate
the sales skill
by interacting
with consumer
to sale the
services in
market.
It useful to
improve my
skill and
analyse the
different areas.
Enhancing
Sale skill will
help me to do
the different
ways to sale
the services
in proper
manner.
3 Week
Managing
uncertainty
This type of
competency
will help to
improve the
This
competency
will measure
by taking
This type of
competency
will help for
help me to
It will enable
me to work in
team so that I
can easily
2 Week

risk and handle
any type of
tough situation
in easily.
feedback to
other team
members with
whom I am
managing the
uncertainty in
the business
operations.
achieve my
specific goals
and objectives.
It helps to main
gain more
knowledge.
achieve my
career goals
and
objectives.
Adaptability I want to
enhance the
adaptability
competency
which help for
me to improve
the
participation in
business
operations.
It will measure
by taking
feedback to
other people
those who
always adopt
new things for
growth and
development.
In this way, I
will be able to
understand the
things in proper
ways and attain
also my goal or
objectives.
I will improve
the
adaptability
competency
which help to
gain the
knowledge to
handle new
policies and
changes in
proper
manner.
3 Week

P6 Undertake a job interview for suitable service industry role and apply on travel officer
Job Descriptions
TITLE : Travel Officer
Reports To : Owner General Manager
Education Qualification:
Bachelor degree in Hotel Management. Pass-out – 2015
Masters in Hotel Management Pass-out - 2010
Percentage – 70%
Summary of Position:
Oversees and coordinate with the planning, leadership, organizing and developing plans which
are necessary for travel officer to full-fill the need of Business. It has specified to achieve the
objectives in employee retention, customer services, business planning etc.
Duties and responsibilities:
 They have planned a specific rile to choose and arrange the best holidays. It is generally
work to a budget set out by the planning the holidays.
 Develop and enhance the visitor facilities of region and stimulate the tourism growth.
 It works with the local authorities.
 Managing and controlling the daily report of accounts or finance.
 Checking the feedback of client on the basis of their experience.
Evaluate Job interview process and how can overcome the challenges or obstacle
Job interview process is basically method that can follow all the instruction which have
been provided in the description. As per my view, Firstly I would check the details and identify
that which suitable or not according to the qualifications. Afterwards, I also apply the link which
provided by the organization. This process is quite long because HR manager has followed the
step by step process. There are different type of challenges and obstacle faces because I cannot
prepared that much standard. I am little nervous due to lack of preparation. I can plan an
effective strategy to calm under the stressful situations and build my self confidence that's really
helping. I also maintain the faith in our-self to face any situation in easily. I believed that this
was the great opportunity for building my career in tourism sector. Afterwards, HR manager