Professional Identity and Practice Report: Holiday Inn, UK

This report provides a comprehensive analysis of professional development within the context of a Floor Manager role at Holiday Inn. It begins by defining personal development and its benefits for stakeholders, emphasizing the importance of ongoing training and development programs. The report then explores employer expectations regarding employee skills and competencies, highlighting crucial aspects such as communication, delegation, and team leadership. A self-assessment of the author's skills and competencies for the Floor Manager role is included, detailing strengths, weaknesses, opportunities, and threats. The report also delves into different learning theories and approaches, including behaviorism and cognitivism, and their application to personal and professional development. Finally, it presents a professional development plan to improve specific skills and competencies, followed by a job interview simulation and a review of its strengths and weaknesses. The report concludes by summarizing key findings and recommendations for enhancing professional identity and practice within the hospitality industry.

Professional Identity
and Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1) Benefits of On Going Professional Development for Stakeholders.....................................1
P2) Expectations of Employer in Relation to Skills and Competencies of Employees..............3
TASK 2............................................................................................................................................3
Assessment of Own Ability, Skills and Competencies for Floor Manager Role........................3
Abilities:......................................................................................................................................4
P4) Different Types of Learning Theories and Approaches to Personal and Professional
Development Process..................................................................................................................5
TASK 3............................................................................................................................................6
P5) Preparation of Professional Development Plan to Improve Specific Skills and
Competences...............................................................................................................................6
P6) Job Interview for Specific Job Interview Role.....................................................................7
P7) Review of Key Strengths and Weaknesses of the Job Interview Process..........................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Personal Development can be defined as the process which is used in order to provide
specialised training, advanced professional learning and formal education purposes which is
intended to support an individual to improve their own skills, competencies and knowledge. In
order to complete the assignment, the Hotel chosen is Holiday Inn which is headquartered in UK
and provides various accommodation related services to the customers. The operations of
business are controlled from variety of locations such as airport, city centres and suburbs. The
following assignment will make its focus on the key benefits of on going personal and
professional development for stakeholders along with the skills and competency expectations of
employer. In addition to this, the assignment will cover audit skills for specific job role with
some learning skills that will help in the improvement in skills and capabilities of employees.
Lastly, the assignment will present a job interview for the job role and their strengths an
weaknesses.
TASK 1
P1) Benefits of On Going Professional Development for Stakeholders
Professional Development can be regarded as the most important practise that could help
an individual in its growth and development. Additionally, with the help of efficient professional
skills, it would become easy for the organisations to achieve their desired goals and objectives in
an effective manner (Wald and et. al., 2015). Due to this reason, it is important for developing
highly skilled and competent workforce to provide them regularly with on going professional
development practises so that improvement in their performance could be made. This could be
made possible with the help of arranging several events, seminars, conferences, training
programmer, development programs in order to make improvement in their current skills and
knowledge.
Hospitality Industry is one of the fastest growing industry in this world. Along with this,
it is also the third largest industry in term of employment opportunities. Due to this reason, the
number of companies in this industry is also increasing day by day which making the
competition among the companies more intense day by day. It also makes important for the
company to adopt suitable policies and strategies that could help the hotel in the future growth
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and development. Increased competition requires for Hotel to try and provide something new to
their customers that could help the Hotel in gaining competitive advantage over the competitors.
With the help of ongoing professional development, it would become possible for the Hotel to
develop good skills and competencies in their employees so that they could also contribute
towards the growth and development of the organisation (Wald, 2015). The description the
benefits of on going personal and professional development has been provided as under:
BASIS EMPLOYER EMPLOYEES
Increase
Employee
Retention
It would becomes easy for Holiday Inn
to retain their employees for a long
period of time in the company as this
will lead to increase in the performance
and skills of employees which will
increase profit generation for the
company.
For employees, it is also beneficial
as their skills and capabilities and
also the confidence level will
improve and this will increase
their dedication to work.
Improved
Productivity
Productivity of Holiday Inn will
increase as new and efficient working
ways has been developed by providing
the employees with training (Cruess,
Cruess and Steinert, 2016).
Introduction to new skills and
capabilities will help employees in
reducing the errors and omissions
in their work which proves the
improvement in their skills and
knowledge.
Enhanced
Knowledge
The main purpose of providing on
going professional developments
programs to employees is to make
improvement in their current skills and
knowledge and the enhanced
knowledge of employees will result in
improvement in the productivity,
profitability and growth of the
organisation.
Not only to the company, but also
to the employees it will provide
them with improved knowledge as
in training they will be told about
those facts to which they are
unknown and will be provided
with improved ways of working in
order to enhance their knowledge.
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P2) Expectations of Employer in Relation to Skills and Competencies of Employees
In order to maintain and increase the satisfaction level of customers, personal and
professional skills and competencies of an individual plays an important role. With the help of
these skills and competencies, employees of Holiday Inn will be able to provide their customers
with better satisfaction level (Sweet and et. al., 2015). So it becomes important for an individual
to some special skills and competencies. Likewise, the employer also expects some skills and
competencies in their employees to have and the discussion of these skills and competencies are
provided as under:
 Communication Skill: The first and foremost skill which an employer expects from the
employees is communication skills that makes them able to communicate properly. With
the help of this skill, the employees will be able to transfer the ideas, facts, feelings in the
right way to the other person in the same way in which he wants and it also reduces the
chances of communication errors.
 Delegation of Work: The following term says to distribution of work. It is also the
expectation of employer that their employees are capable of handling both the
responsibilities and authorities as well to provide good results from the work.
 Team Leading and Management: In order to make the employees to work for the
achievement of organisational goals and objectives, the Floor Manager of Holiday Inn
must know about leading and managing the team spirit in positive way so that they could
work effectively and efficiently (Sherwood and O’Donnell, 2018).
TASK 2
Assessment of Own Ability, Skills and Competencies for Floor Manager Role
As for the role of Floor Manager in Holiday Inn, there are some special skills and
competencies needed. In order to know about these skills and competencies, I had performed the
personal skills audit. It will also help me in determining my strengths and weaknesses as well
and also with those rears where improvement is needed to make secure my job of Floor Manager
in Holiday Inn Hotel. The Personal Audit of my Skill has been mentioned as under:
Personal Skill Audit
Learning Skills Target Proficiency Existing Proficiency
Skills:
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Critical thinking
Decision making
10 7
10 8
Abilities:
Communication skill
Team leading and development
Target Proficiency Existing Proficiency
10 8
10 5
Competencies:
Delegation of work
Use of technology
Target Proficiency Existing Proficiency
10 8
10 9
The above is the description of the skills which are needed in an individual for the job
role of Floor Manager (Bukor, 2015). On the basis of this personal skill audit, I came to know
about the needed grounds of improvement in my own current skills and abilities so that it could
become easy to make this job secured for me. On the basis of the above personal skill audit, the
below is the explanation of my own strengths and weaknesses:
STRENGTHS WEAKNESSES
 Critical thinking skills and the decision
making skills are included in my
strengths as I am able to make good
decisions in complex situations also.
 Additionally, I am also good at
delegating tasks and in the use of
technological equipments.
 My weaknesses is in the
communication skills, team leading and
management skills which are important
for an individual to have to deliver the
responsibility in the best effective way.
 In addition to this, the weakness is also
related to the time management which I
have to learn more about. It is because
as a manager there were many tasks
which I need to accomplish and it is
important to manage time for each and
every task as each task is having its
own importance.
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OPPORTUNITIES THREATS
 It is an opportunity for me to make
improvement in my team management
skills so that team coordination could
be established in order to -perform the
task effectively and efficiently.
 Increased use of technology could
prove to be a threat for me because of
uncertain nature of change.
 It is possible that perceptions may
differ and chances on disputes may
arise which is also a threat for me as it
will create distraction from work.
P4) Different Types of Learning Theories and Approaches to Personal and Professional
Development Process
In order to enhance the learning process, there are many ways with the help of which it
can be done. An individual can make use of different kinds of approaches and theories in order to
enhance their learning. Proper application of these theories and approaches by an individual
could prove to be effective in making improvement in the skills and abilities of an individual to
learn and perform better in the tasks they are provided with (Salifu and Agbenyega, 2016). So
the importance of these theories and approaches will be clear from the below explanation:
Behaviourism Approach: The following approach can be defined as the approach which an
individual gains from the environment in which he or she resits. This behaviour comes due to the
direct experience that an individual comes across while interacting with the people around him.
In other words, it can also be said that this approach says that the behaviour of an individual
changes with the change in the circumstances. So with the help of this approach, it will be
possible for the company to make improvement in the quality of work of their employees.
Cognitivism: This approach is defined as the mental activity which helps in increasing the
ability to think of an individual by providing experience (Brooks, 2016). The main consideration
in this approach is about the self motivation and dedication of employees to work and learn new
things It shows that the mindset of an individual also impacts about this wish to learn new things
or not.
So in order to increase the learning capability of employees, these approaches of learning
will prove to be helpful for the employees. This will directly create positive impact on the
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working and work efficiency of employees of Holiday Inn. In addition to this, there are also
some learning theories that could help an individual in making improvement in their skills and
competencies and the discussion of these theories are provided as under:
Social Learning Theory: The following theory creates its focus on the learning that people
gains from observing and acquiring knowledge from the attitude of other people in the
environment. It is suggested with the help of this theory that by observing the behaviour of other
individuals that how new behaviour in an individual is created (Sabanciogullari and Dogan,
2015). The Floor Manager of Holiday Inn can work along with the employees in order to create
good understanding in between then and get good work done from the employee of the Hotel.
Kolb Learning Theory: The following theory can be explained as the theory which is applied in
an individual's life from his own experience that he came across. In other words, it can be said
that the main focus is on the learning that an individual gains from the experiences that he came
across at the time of confronting a situation and finding resolution for it. The following theory is
based on the four stages which are experience, reflection, conceptualise and test. An individual
passes through these stages at the time of passing through a particular situation. So the Floor
Manager of Holiday Inn could make their employees to have new experiences and learn new
things that could also help them in increasing their skills and competencies.
TASK 3
P5) Preparation of Professional Development Plan to Improve Specific Skills and Competences
Professional Development Plan can be defined as the planned document that helps an
individual in making continuous improvement in the skills and knowledge to achieve the desired
goals and objectives of an individual (Marañón and Pera, 2015). With the help of personal and
professional development plan, the individual will be able to know about his own capabilities
and weaknesses and also about the level of improvement made in the weaknesses or the skills in
which the individual is lacking behind. Below is the presentation of the table which shows about
the skills in which the improvement is needed to make including the time and activities needed to
cover:
Skills and
Competencies Goals
Activities for Improving Skills Effectiveness of PDP
Communicatio 5 Months With the help of seminars, the The improvement in this
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n Skill improvement in the
communication skill will be made.
Participation in debate and group
discussions will also help in
making improvement in
communication skills.
skill will provide many
benefits such as increased
confidence level and
effective communication.
Decision
Making
3 Months To make improvement in this skill,
I will make sure to critically
evaluate the situation and and will
also find out the possible solutions
of the problem faced by me. On
the very basis, the selection of the
best solution will be done and this
will help in making improvement
in this skill (Kearney-Nunnery,
2015).
In my professional life,
improvement in this skill
will help me in taking the
decisions which are best in
the interest of Holiday Inn
and in my personal life
also, the improvement in
this skill will help me in
making good decisions
related to career growth
and development.
Delegation of
Work
5 Months Improvement in this skill will be
made with the help of observing
and evaluating the performance of
employees whether they are
capable of taking responsibilities
and authorities or not.
This skill is also useful as
it will help me in focusing
on other important tasks of
the company which could
help in the development of
both the personal as well
as the organisational
objectives.
P6) Job Interview for Specific Job Interview Role
Job Interview is an important process for every organisation as it is connected with the
future of the company. So it becomes very important for the interviewer to make the decision
about the selection or rejection of the candidate very carefully (Jackson, 2016). As the wrong
decision taken by the interviewer will impact negatively on the working of the company. In the
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following case of Holiday Inn Hotel, it is not having Floor Manager so as to look upon the
various activities conducted in the business. So in order to fill this post, the following interview
process has been conducted which is described as under;
Job Specification: It can be defined as the written form of document that tells about the required
roles and responsibilities that an individual must have in order to have the post. It involves many
things such as the qualification, experiences, duties and some more requirements of the
company. For Holiday Inn, job specification for the post of Floor Manager has been provided as
under:
JOB SPECIALISATION
Organisation Name: Holiday Inn Hotel
Job Profile: Hospitality Floor manager
Qualification Required: MBA ( Human Resource )
Selection Criteria:
 Delegating works & duties with proper schedules.
 Providing guidance in working to the employees.
 Good managerial skills for effective team working
 Responsible to ensure the prompt services and satisfaction of customer
 Able to prepare and implement plans for the company.
Desired Criteria:
 Experience of around 2-5 years in hotels.
 Good communication and leadership skills.
 Good personality.
 Having technical knowledge.
CURRICULUM VITAE
It can be defined as the document that have information about an individual's own
experience, qualifications and with the personal details of the individual (Hou, 2015). With the
help of this document, an organisation will easily come to know about the candidate, his/her
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experiences, qualification, personal details which are important to know and decide about the
selection of the candidate. The description of CV for this post is provided as under:
CURICULAM VITAE
Name- Amella Davis
Address- 14 Tottenham Court Road, London
Contact no.- + 4420458325
Job Experience- Three Years of work experience in Premier Inn as an Assistant Floor
Manager. Wants to achieve success in career by working with Holiday Inn as Floor Manager.
Along with the organisational goals, the individual goals and objectives are also achieved.
Specialisation-
 Handling team
 Technical knowledge
 Problem Solving and Good Communication Skill
 Good cognitive thinking skill
Qualification-
 Bachelor in Commerce. (B.com)
 Master’s in Business administration (MBA) (Human Resource)
Declaration- I hereby declare that all the information that are provided above are true and best
of my knowledge.
Date-
Place-
The structured interview is followed in conducting this interview and the interview
process has been provided as under:
Interviewer: Please tell me something about yourself?
Interviewee: Hello, my name is Amella Davis. I am from 14 Tottenham Court Road, London. I
had completed Bachelor of Commerce and Master's in Business Administration in Human
Resource Management. I had also worked for four years as an Assistant Floor Manager in
Premier Inn Hotel. Currently, I am looking for an opportunity to work with Holiday Inn Hotel as
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