Career Capstone Project: Analyzing Tim Hortons Workplace Experience

This career capstone project provides a detailed analysis of a student's workplace experience at a Tim Hortons coffee shop in Canada. The project explores various aspects of professional development, including the student's role as a cashier, ethical behavior, goal setting, workplace relationships, and leadership styles. The project is structured into eight units, covering topics such as introduction to the workplace, professional and ethical behavior, goal setting, job responsibilities, career development stages, workplace relationships, leadership styles, and a concluding summary. The student reflects on their experiences, highlighting the importance of ethical conduct, effective communication, and the impact of leadership on the workplace environment. References to relevant academic literature support the analysis of key concepts in career development and workplace dynamics. The project emphasizes the importance of career planning and the development of professional skills, and provides insights into the student's growth and learning throughout the experience.

Career Capstone 1
Career Capstone

Career Capstone 2
Contents
Unit 1: Introduction.........................................................................................................................3
Unit 2: Professional and Ethical Behaviour in the workplace.........................................................3
Unit 3: Goal Setting.........................................................................................................................3
Unit 4: Your Role in the workplace.................................................................................................4
Unit 5: Career Development............................................................................................................4
Unit 6: Examine workplace Relationship........................................................................................4
Unit 7: Leadership at work..............................................................................................................5
Unit 8: Conclusion...........................................................................................................................5
References........................................................................................................................................6

Career Capstone 3
Unit 1: Introduction
Timhorton coffee shop CANADA
Location: 5052Dundas West saw, Etobicoke, ON M9b 1ab
Duties: Cashier and Help staff
Timing: 3 pm to 11 pm, from Tuesday to Saturday
Manager: Lyz Diaz
Team Mates: Preet, Sandeep prabh, pretty Kumar
The first impression of mine was great as I found experienced employee over there who work
with a good potential. I got a new learning curve to adjust to the new position and
responsibilities. It was a quite a different experience for me to learn new things in an efficient
manner without getting involved in any kind of politic terms. There was an effective system of
training for the newcomers so that they could understand their roles and responsibilities within
the organization. I got professional training from there which was entailed all information
regarding my job roles. This was helpful to me to understand my job roles in the organization.
Unit 2: Professional and Ethical Behaviour in the workplace
The role of the ethical behaviour in the workplace keeps significant importance as it is
considered as the legal as well as moral code that guides employee behaviour. My workplace had
professional and ethical behaviour in the workplace. Ethical behaviour is the way that guides
whether someone would perform little infractions if one feels that no one is watching (Mauno,
Ruokolainen, Kinnunen and De Bloom, 2016). At my workplace, ethical communication is

Career Capstone 4
another factor that employees require to be apparently trained on. An unsatisfied employee does
not work in the proper manner and spread the rumors that put negative impact over the business
(Xu, Loi and Ngo,2016). The attitude of manager regarding professional and ethical behaviour
was quite good which facilitated me to work in a more efficient manner. The professional and
ethical behaviour helped me to think that I am working at safer place. There were some policies
regarding the way of working in which one could not go beyond his work ethics.
Unit 3: Goal Setting
My organization was determined towards the accomplishment of work as it was the
responsibility of our team to do work in more efficient manner on common goals. The goal
setting is being done within the organization for the purpose of bringing the focus of everyone on
the same pitch (Bal and Rousseau, 2015). With the help of the goals one can measure the growth
of the organization in a more efficient manner. Being a cashier, it was my responsibility to
handle or maintain all procedures related to the account and give all details regarding the
expenditure so that the company could make decision as per the growth. I had been analyzed that
goals gave me the motivation to do work more in the organization in order to attain the aims of
the company.
Unit 4: Your Role in the workplace
My role in the workplace was as a cashier in whom I received payment by cash, vouchers, cash
or credit cards. I handled all calculation in an efficient manner in order to maintain the accounts.
My role was responsible role in the organization because the income and expenditure of the
whole organization were on me, and little misunderstanding can lead me as well as the
organization into adverse situation. It was my responsibility to handle them in a more efficient

Career Capstone 5
manner as it was a trust-worthy job so there were huge responsibilities on me. It is the job role
that required specific skills and qualities to handle the job role that is time management,
customer service, interpersonal communication, telephone etiquette, product knowledge,
dependability and basic math. Along with that I was liable to handle or resolve the complaints of
the customer about the products and services.
Unit 5: Career Development
Career development is the stage that covers the lifelong process of handling the tasks in a more
efficient manner, leisure and transactions for the purpose of moving towards a person decided
and developing preferred future (Greco and Kraimer, 2018). I was quite serious for career
development in which I went through some stages of career development in order to improve my
skills. These stages are assessment stages, investigation stage, preparation stage, commitment
stage, retention stage and transition stage. It would have helped me to sought out the own build
spots. According to me, it is the process by which one can understand their strengths and
weaknesses in building a good career in the chosen area. It has been analyzed that the strong
functional skills take to me to develop and it is the responsibility of everyone to take
consideration of such aspect before coming into the role.
Unit 6: Examine workplace Relationship
Workplace relationships are considered as the unique relationship that keeps significant impact
over the performance of the employees. Workplace relationship affects the ability of the workers
and drives to succeed (Valentine, Fleischman and Godkin, 2015). In my workplace, I have found
that the employees of my workplace were determined to attain the objectives of the company in
the more efficient manner they were helpful to give direction in case I stuck somewhere in

Career Capstone 6
performing the task. Everyone was supportive in the organization and worked n same pitch to
attain the goals so that the company could grow rapidly and remain in the competitive
environment for the long period. I performed in well manner and endeavored to make good
relations hip with my manager as well as my colleague so that the chance of disputes and
misunderstanding could be eliminated. It has been analyzed that there are various reason that be
the major cause of workplace conflicts such as the difference in working style and leadership
style, clashing personalities, differences in background and many more. It is vital for the
organization to take care of such aspects in case of handling the team in an efficient manner.
Unit 7: Leadership at work
Leadership has many forms that impact entire process of working. My organization was very
supportive of me as well as other employees because the chosen leadership style is quite
different from others. It has been analyzed that autocratic, democratic, transformational and
transactional are some kinds of leadership style that has different aims and objectives to perform
within the business (Bridgstock, 2018). The role of the leadership is an integral function of
management which facilitates to make the most of competence and to attain the goals of the
organization. Leadership has various skills and capabilities that need to be considered by the
leaders. A communication skill is another part of it through which one can convey the message
in a more appropriate manner. My manager had effective skills such as communication skill,
problem-solving skills and time management skills which helped out organization to maintain all
ethics and procedures in more efficient manner.

Career Capstone 7
Unit 8: Conclusion
It can be concluded from the above discussion that there is number of activities within the
organization which need to be handled by the manager by applying appropriate strategies. I have
discussed my profile and my timing of work. There are journal entries in eight sections in which
I have shared my experience by taking consideration of my job profile. I have analyzed
throughout my experience that career planning should have been made by person to reach
maximum heights. The professional and ethical behaviour in the workplace helped to ensure
employees that they are working at safe place. along with that i have shared my experience
regarding my role in the workplace in which in described each process of working of mine and
the job responsibility within the organization, I have found that the importance of the goals
within the organization keep huge significance as it facilitates in developing strategies in more
efficient manner.

Career Capstone 8
References
Mauno, S., Ruokolainen, M., Kinnunen, U. and De Bloom, J., 2016. Emotional labour and work
engagement among nurses: examining perceived compassion, leadership and work ethic as stress
buffers. Journal of advanced nursing, 72(5), pp.1169-1181.
Valentine, S., Fleischman, G. and Godkin, L., 2015. Rogues in the ranks of selling organizations:
Using corporate ethics to manage workplace bullying and job satisfaction. Journal of Personal
Selling & Sales Management, 35(2), pp.143-163.
Xu, A.J., Loi, R. and Ngo, H.Y., 2016. Ethical leadership behavior and employee justice
perceptions: The mediating role of trust in organization. Journal of Business Ethics, 134(3),
pp.493-504.
Bridgstock, R.S., 2018. Educational practices for employability and career development learning
through social media: Exploring the potential of LinkedIn. In Practice Futures For the Common
Good. Sense-Brill Publishers.
Bal, M. and Rousseau, D.M., 2015. An i-deal career: on the relationship between i-deals and
career development. In Idiosyncratic Deals between Employees and Organizations(pp. 73-80).
Routledge.
Greco, L. and Kraimer, M., 2018, July. Goal-Setting In The Career Management Process: An
Identity Theory Perspective. In Academy of Management Proceedings (Vol. 2018, No. 1, p.
15563). Briarcliff Manor, NY 10510: Academy of Management.