Professional Project Development Report: Verizon Wireless Analysis

This report provides a comprehensive analysis of the professional project development of Verizon Wireless, focusing on key areas such as emotional intelligence (EI) and its impact on employee motivation and job satisfaction. The report explores how EI building blocks, including relationship management, coaching, and teamwork, can enhance employee performance. It also discusses motivational theories, including positive and negative reinforcement, and their application in resolving organizational issues. Furthermore, the report examines the role of EI in decision-making, the attributes of effective teams, and strategies for developing team dynamics. Finally, it proposes an effective reward system designed to motivate employees and influence their behavior within the organization. The report utilizes research to support the proposed solutions, offering practical insights for improving leadership and management practices within Verizon Wireless.

Running head: PROFESSIONAL PROJECT DEVELOPMENT OF VERIZON WIRELESS
PROFESSIONAL PROJECT DEVELOPMENT OF VERIZON WIRELESS
Name of the Student:
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Table of Contents
1) EI and Motivation........................................................................................................................2
2) EI and Decision Making..............................................................................................................5
3) Effective Teams...........................................................................................................................5
4) Reward Systems..........................................................................................................................6
References........................................................................................................................................8

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1) EI and Motivation
• Which of the EI building blocks would impact management’s ability to enhance employee
performance and job satisfaction?
The EI building blocks that will be affecting the management’s ability for enhancing the
performance of job satisfaction includes the likes of Relationship management. The main reason
that Relationship management will be enhancing the management process is because this section
deals with influencing the employees working in Verizon Wireless. This ensures that the
employees can be treated in a manner that will be increasing the efficiency of the functional
process (Mone & London 2018). This will help in bettering the outcome of the project. Another
aspect that is to be considered in this case is that coaching and mentoring of the employees will
be performed in a better manner. The main aspect that is to be considered is that the tasks that
will be performed by the employees of Verizon Wireless, will be properly monitored and hence
wise the tasks that will be performed will be increasing the efficiency of the tasks that will be
performed by them. With proper coaching facilities the main aspect that will be considered is
that the employees will be gaining new skills and they will be in a constant betterment and
developing stage. Hence wise this will help in bettering the functioning process of Verizon
Wireless. With constant development in the employee skill set the employees will remain content
and will be satisfied. Another aspect that is considered in this case is team work development
(Kanki 2019). In this case, the employees of Verizon Wireless are considered as a team and
hence wise the association of team development will ensure that the employees will be
performing on behalf of other employees and they will learn how to perform as a team and hence
wise the main aspect that will be considered is that a feeling of team work can be established and

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hence wise proper bond in between the employees can be developed. With better bond the main
aspect that is to be considered is that employees have proper bonding and hence wise retention of
the employees can be performed. This has been leading to the fact that retention of the
employees will be performed. This might lead to increasing of the employee satisfaction (Cox &
Bobrowski 2016). Conflict management also needs to be performed in a manner that proper
assessment of the project will be performed in a manner that will enhance the functioning of the
business development section. In case there is any issue in the functioning of the project,
employees might not feel comfortable in working in Verizon Wireless anymore and might lead
to decrease in job satisfaction. Again if conflict management is performed in a proper manner the
main aspect that will be considered is that issues in between the employees will get resolved.
This will be bettering the relationship in between the employees who are facing conflicts.
Inspirational leadership is also another aspect that is to be considered for better performing of the
business organization (Mathieu & Rapp 2018). With inspirational leadership the employees will
be having a better impact on the employees as the path the employees need to follow will be
understood and hence wise exemplary can be set. This section also includes the fact that the
employees will also be having job satisfaction as they will feel that the manager whom they are
following is inspirational in his own field (Wolff et al, 2017).
• Based on your research on motivational theory, describe how you would utilize positive or
negative reinforcement to influence the members of the organization and resolve the issue.
Provide examples to support your solution.
As per the research that is performed on motivational theory, the main concern that is to
be considered is that both positive and negative motivation will be providing higher efficiency

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among the employees of Verizon Wireless. In case of positive reinforcement, the benefits and
rewards that one will get after execution of the job in a proper manner will be discussed and
hence wise tis will genuinely motivate the employee sets. There are employees who will be
getting motivated by knowing the benefits that they will be getting after completion of the tasks
(Sanchez-Ruiz et al, 2016). Again there are employees who are not much concerned with the
benefits that they will be enjoying due to proper execution of the task. This will make the
managers to tell the employees regarding the consequences that the employees might be facing
due to improper execution of the task. This is the main aspect that both positive and negative
reinforcement is required. In case of negative reinforcement, the chances of getting terminated
and receiving lesser salary was expected. This is the main treason that proper assessment of the
employees can be performed. This fear in the employees of Verizon Wireless might also bring
out the best from the employees and might motivate them. This will again increase the efficiency
of the project. For example, an employee of Verizon Wireless might not be performing in a
proper manner (Mayer, Caruso & Salovey 2016). He might not be meeting the regular targets as
well. If he is threatened of getting terminated, it is obvious that the employee will be feeling the
urgency to meet the target in regular basis and perform in a proper manner. Again it can be stated
that positive reinforcement can be made. In this case incentives that are provided acts as a
motivation for the employees. For examples, if an employee of Verizon Wireless have been
meeting targets and hence wise is efficient, in that case if the employee is motivated regarding
provisioning of incentives, the main aspect that will be included in this case is that the employee
will be performing an extra bit for receiving higher incentives. This will in turn provide
motivation and hence wise better business management can be made (Sánchez-Álvarez et al,
2016).

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2) EI and Decision Making
• Explain how the core concepts of emotional intelligence would enhance the social and the
decision-making efficacy of the management team.
With the implementation of the Emotional Intelligence the main aspect that is to be
performed is that self-awareness will be enhancing the fact that the employees will be getting
higher aspiration of understanding individual assessment of the project. This is one of the major
aspect that with performing proper self awareness, the main aspect that will be stated is that well
understanding of the wants and demands of the employees themselves. In case of self regulation,
better understanding of the employee assessment and hence wise better decision making can be
performed. Proper motivation can be performed in a manner that proper assessment of the
project will be performed in a manner that proper understanding of the wants of themselves can
be made. This understanding of the demands will help in proper decision making. This will
ensure that the decision making will be made in an order that decision making can be made in a
better manner. Empathizing to the situation will also help in better assessment of the task. This
ensures the fact that proper assessment of the situation can be performed. This proper assessment
will be affecting the decision making of the employees of Verizon Wireless will be getting
better. This is one of the major reason that decision making will be getting better. As per EI
building blocks adaptability is to be maintained. This instance will lead to the fact that decision
making of the employees of Verizon Wireless will be developing.
3) Effective Teams
• Describe the core attributes of an effective team and the strategies you would implement to
develop team dynamics that will benefit the organization.

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The core attributes that are taken into consideration in proper developing of a team
includes having a proper communication in between the team members. Hence establishing
proper communication in between the team will ensure that issues that will be arising will get
resolved. The team needs to focus on the goals that are set by the higher authority. Staying in a
track ensues that results received will be efficient. Another major factor that will be included is
proper contribution of each member. Each member contributing will result in better achieving of
the goal. Supporting each member during the time of stress will help in better developing of a
better team.
Strategies that are to be include for better development of team dynamics incudes
knowing the team in a better manner. This will allow the manager to know the skill set of set of
the employees and hence wise allocation of tasks gets easier. Tackling problems also acts
important. Focus must be kept on tackling the issue rather than understanding the root cause of
the issue and blaming the employees (Serrat 2017). Proper defining of the roles ad responsibility
will help in proper analyzing of the issues that are to be mitigated and hence wise making each
employee responsible for performing their duties in a better manner. Proper communication is
also needed to be performed for understanding the issues that might be faced by the employees
and taking active steps for mitigating the issues will also be increasing the dynamicity of the
team.
4) Reward Systems
• Create an effective reward system for this organization. Determine the strategies you would
incorporate to motivate employees and influence behavior.

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Reward system is an important aspect that is needed to be considered for increasing the
efficiency of the employees. Although a structure is needed to be maintained that will ensure that
the employees are rewarded to a proper extent. The process will be starting off with praising the
employee. With tis meaningful praise, employee motivation will be increasing. After praising the
employee in person, showcasing the achievement of the employee publicly among the team
members will also be motivating the employee to a higher extent. This section will include the
fact that the employee will be getting proper recognition in between the team members, which
will again increase the motivation of the employee (Vito-Thomas et al, 2018). This will not only
motivate the employee but also will encourage the team members to perform in similar manner
which will be fetching them fame in the organization. Gamification will be another aspect that
will be included in the employee rewarding strategy. In this section the top performers of the first
three weeks will be competing against each other for being the employee of the month, which
will again increase the sense of competency and the winner will be provided with prizes and
rewards (van der Linden et al, 2017). The most important thing that is to be considered is that the
employees who have been performing exceptionally will be rewarded financially, which includes
extra incentives on overshooting of the targets. Success party is also an important aspect that will
be motivating the employees.

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References
Cox, P. L., & Bobrowski, P. E. (2016). The team charter assignment: Improving the
effectiveness of classroom teams. Journal of Behavioral and Applied Management, 1(2),
789.
Kanki, B. G. (2019). Communication and crew resource management. In Crew resource
management (pp. 103-137). Academic Press.
Mathieu, J., & Rapp, T. (2018). Laying the foundation for successful team performance
trajectories: The roles of team charters and deliberate plans.
Mayer, J. D., Caruso, D. R., & Salovey, P. (2016). The ability model of emotional intelligence:
Principles and updates. Emotion Review, 8(4), 290-300.
Mone, E. M., & London, M. (2018). Employee engagement through effective performance
management: A practical guide for managers. Routledge.
Petrides, K. V., Mikolajczak, M., Mavroveli, S., Sanchez-Ruiz, M. J., Furnham, A., & Pérez-
González, J. C. (2016). Developments in trait emotional intelligence research. Emotion
Review, 8(4), 335-341.
Sánchez-Álvarez, N., Extremera, N., & Fernández-Berrocal, P. (2016). The relation between
emotional intelligence and subjective well-being: A meta-analytic investigation. The
Journal of Positive Psychology, 11(3), 276-285.
Serrat, O. (2017). Understanding and developing emotional intelligence. In Knowledge
solutions (pp. 329-339). Springer, Singapore.

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Urch Druskat, V., Wolff, S. B., Messer, T. E., Stubbs Koman, E., & Batista-Foguet, J. M. (2017,
October). Team Emotional Intelligence: Linking Team Social and Emotional
Environment to Team Effectiveness. In DIEM: Dubrovnik International Economic
Meeting (Vol. 3, No. 1, pp. 433-454). Sveučilište u Dubrovniku.
van der Linden, D., Pekaar, K. A., Bakker, A. B., Schermer, J. A., Vernon, P. A., Dunkel, C. S.,
& Petrides, K. V. (2017). Overlap between the general factor of personality and
emotional intelligence: A meta-analysis. Psychological Bulletin, 143(1), 36.
Vito-Thomas, D., Allyn, P., Wagner, L. B., Hodges, T., & Streitmatter, S. S. (2018). The
Evidence-Based Practice Fulcrum: Balancing Leadership and Emotional Intelligence in
Nursing and Interprofessional Education.