Analyzing a Job Interview: Professional Identity and Practice (Unit 3)

This report provides an analysis of a mock job interview for a Housekeeping role at the Dorchester Hotel, focusing on professional identity and practice. It includes a job description, a sample CV, and a transcript of the interview. The report reviews the strengths of the interview process, such as accurate screening and recruitment of skilled personnel, and weaknesses like potential bias and cost. The conclusion emphasizes the importance of professional identity and the role of the interview process in filling vacancies and managing organizational functions. Desklib is a platform where students can find similar solved assignments and study materials.

Unit 3 Professional
Identity and Practice
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Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
Undertake a job interview for a suitable service industry role....................................................1
Review key strength and weakness of applied interview process...............................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4
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INTRODUCTION
The personal development plan is effective structure which used by individual to analysis
own skills and bring changes in their performance. This can help to formulate the career options
for individual and support their learning (Carter, Boden, and Peno, eds., 2019). The report is
based on job role of Housekeeping in Dorchester hotel that would help to perform roles and
responsibilities.
A job interview for specific role
Job interview is the process of identifying a vacancy and giving description for the purpose
of influencing candidates who wants to do job (Dutton, Roberts, and Bednar, 2020). Dorchester
is large size London based hotel, requirement of Housekeeping so that a C.V, has been prepared
below:
JOB Description for Housekeeper
Dorchester Hotel
Human resource department
Our organization is looking for housekeeper who have good knowledge about their roles and
responsibilities. The person should be confident to make happy customers and maintaining
hygiene for providing safe place to stay. If people are interested to work with us then kindly
share your C.V. at www.hoteldorchester.com
CURRICULUM VITAE
Name: ABC
Address: North West Senate House
London
Phone: [phone]
Educational background Graduation in any field.
Profile summary
 Have worked more than 4 years in hospitality industry as a housekeeper that would
understand customer requirement and fill it effectively.
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 To keep all places and room clean that can help to influence people and make decision
to book again.
 Good experience to deal with customers and solving their query. Maintaining hygiene and sanitised rooms
Hobbies:
 To keep cleanliness
 Able to communicate in different language
 Deliver happy experience to customers
Declaration:
I hereby declared that all details are up to date and in my knowledge.
Date:
15th October 2020.
Place: UK
Mock Job interview
Job interviewer Hii, Thanks for coming here and presenting in interview
round.
Housekeeping Thanks to you sir for giving me attention for this profile.
Job interviewer Do you know roles and responsibilities of housekeeper?
Flight Attendant Yes, I applied for this profile because I have already worked
at same profile and have good experience.
Job interviewer How will You handle the customers if they complaint against
room cleanliness and safety?
Housekeeping I will handle this issue by keeping room clean again for their
satisfaction so that they will understand valuable customers to
themselves and feel good.
Job interviewer How will you contact with your seniors and take corrective
actions if needed ?
Housekeeping I will contact my senior with message, calls and other method
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that would help to perform role effectively.
Pros and cons of applied interview process
Discussion is defined as activity which performing by Human resource management for
the purpose of filling particular job role and getting work done effectively. There are many level
of interview that used to select the best candidates out of many who have applied. The strength
and weakness of interview process are as defined:
Strength
Accurate screening: This can help employer of Dorchester to select the best candidates
and allocate work to perform well. This can help to increase organizational productivity and
performance (Lee, 2019).
Recruitment of skilled and talented people: Interview is the process of getting skilled
and talented people who get ready to work and show their talent at the work place by managing
all functions.
Handling all functions: The housekeeper of Dorchester is selected by employer that can
help to handle the all issues of customers and getting their positive feedback. This also supports
how to improve organizational performance.
Weakness
Biassed: This can biased as interviewer and candidates belongs to different thinking that
create the problems to select the best people for vacant profile.
Costly: Interview process is costly and expensive that can directly affected the
profitability of organization. This can be create the higher cost for Dorchester to use interview
process for filling the vacant position.
CONCLUSION
From the above report it can be concluded that Professional identity is one's self as
perceived in relation to showing personal and professional behaviour. Interview process related
to identifying vacancy and fill it by conducting interview round and managing all functions.
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REFERENCES
Books and Journals:
Gökçe, A. T., 2020. Professional Socialization in Schools. In Oxford Research Encyclopedia of
Education.
Carter, T. J., Boden, C. J. and Peno, K. eds., 2019. Transformative Learning in Healthcare and
Helping Professions Education: Building Resilient Professional Identities. IAP.
Dutton, J. E., Roberts, L. M. and Bednar, J., 2020. Prosocial practices, positive identity, and
flourishing at work. In Positive Psychological Science (pp. 128-144). Routledge.
Lee, J. A., 2019. Creating Your Digital Identity: The Relationship between Personal Branding
and Social Media.
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