Report: Professional Identity and Practice in the Hospitality Industry

This report delves into the concept of professional identity and practice, utilizing Marriott International as a case study within the hospitality industry. It begins by defining professional identity and its significance, then explores the benefits of ongoing professional development for both individuals and organizations, particularly within the context of Marriott. The report examines the expectations of professional skills and competencies, assessing abilities and skills required for specific job roles, such as operation manager, food and beverage manager, and reception supervisor. It includes a self-assessment of skills, utilizing a SWOT analysis to identify strengths and weaknesses. The report also discusses learning theories for personal and professional development, incorporating the OCEAN model to analyze personality traits. It outlines a development plan for enhancing skills and concludes with an analysis of a job interview process, highlighting its strengths and weaknesses. The report provides insights into the importance of continuous professional development, skill assessment, and ethical considerations within the hospitality sector.

Professional Identity and
Practice

Table of Contents
TASK 1............................................................................................................................................ 4
P1 Identify the benefits of ongoing professional development................................................4
P2 Expectation of professional employer skills and competence..............................................5
TASK 2............................................................................................................................................ 6
P3 Assessing abilities, skills and competences for specific job role...........................................6
P4 Learning theories and approach used in personal and professional development
processes...................................................................................................................................9
TASK 3.......................................................................................................................................... 10
P5 Development plan for enhancement of skills and competence.........................................10
TASK 4.......................................................................................................................................... 11
P6 Job interview for service industry...................................................................................... 11
P7 Strength and weaknesses of applied interview process.....................................................15
CONCLUSION................................................................................................................................15
REFERENCES................................................................................................................................. 17

INTRODUCTION
Professional identity defined as an professional self concept relied on various attributes,
beliefs and motives. Professional identity construct under some conditions that stigmatized
identity of culture which represents a interesting puzzle. This report is based on Marriott which is
an American international diversified Hospitality industry that franchise a broad portfolio of
hotels and related lodging facilities to give many services under one roof. This report is based on
benefits of ongoing professional development of various stakeholders in an organisation. It also
elaborates requirement of specific skills set and competencies for an organisation with assess
capabilities of own to a specific job role. Further it includes learning theories for personal and
professional development by constructing development plan to enhance some skills. At last it
covers job interview with their strength and weaknesses.
Marriott is one of the most renowned multinational diversified part of hospitality sector
that coordinates and franchise large no. of hotels and lodging facilities. It has more than 30
brands all over the world and 7003 properties operating in 131 countries in all over the world.
Particularly in UK they have 567 hotels and 201,336 rooms.
TASK 1
P1 Identify the benefits of ongoing professional development.
Continuous professional development is one of the most important for an individual as
well as for organisation to ensure that a particular person should be competent in their profession
. Personal and professional development is an on going process and continue till professional
career throughout life (Parker and Doel, 2013). That kind of knowledge and skills can be
enhanced by conducting formally and informally conducting training and development programs
to remain always relevant in market place. It is one of the most vital process of professional
development that are relevant in all profession to make it more perfect. Due to the continuous
nature of professional identity that it proved helpful in bringing advance tools and technology
and helps to adopt effective value chain to deliver right value proposition. To make it successful
kinds of approaches proved helpful to enhance level of personality of an individual by giving
proper coaching, training and monitoring each and every activity on daily basis. Professional
identity and practices helpful in giving some important benefits to major stakeholders that are as
follows:
Advantageous for personnel:
In context of Marriott hotel and their employers get important benefits by using
continuous professional development program that are as follows:
Gaining competitive advantage by utilization of human resource:
It is proved beneficial for an organisation by giving training and development to their
employees as per market needs and demand to remain always relevant in market place (Oliver,

2013). In context of Marriott they provide training and development as to remain always relevant
in market after conducting research and development about market trends in proper way.
Efficient manpower:
Ongoing professional development proved helpful in enhance talent and skills of
manpower that directly proved beneficial for organisational development as well for individual
development.
Engagement of people with help of professional development:
Continuous professional development program proved helpful to engage people with one
another because with help of it people can be able to transform right kind of knowledge and
information to right people in right way. By building effective relationship within employees
organisation can be able to give best services to ultimate consumers in Marriott.
Benefits for employees:
With help of ongoing professional development employees get many kinds of advantages
that are as follows:
Intrinsic motivation and satisfaction:
It is one of the most important factor for an employee to get motivation from their work
in which they are engaged (McNeil, Mitchell and Parker, 2013). That motivation come from
when employees are self sufficient regarding their knowledge and skills that are necessary as per
the demand of today. When employee remain enough capable they they always remain motivated
to give their best.
Enhance employ-ability:
one of the another major benefit from the ongoing professional development that it helps
to made an employee enough capable to gain advance employment opportunities. That helps in
enhance their satisfaction level and helps to give best in perspective of organisation.
Personal motivation:
It is one of the most effective for employees that they feel motivated when they get
success by accomplishing challenging task in effective manner When an employee remain
motivated in giving best then it proved beneficial not for only organisation but also for an
individual to remain always competitive in marketplace to reach at desirable goals and
objectives.
P2 Expectation of professional employer skills and competence.
For an organisation it is very much effective to select best and competent staff members
that are very much precious assets for an organisation. While selecting a candidate organisation
have to evaluate some major skills and capabilities that are proved beneficial for organisation to
lead in competent environment. In context of hotel Marriott to attain desirable objectives to
appoint a skilled candidate for operation manager that are as follows:

Professional identity and skills for food and beverage manager:
Professional skills and capabilities are very much important for an individual to give their
best. For an food and beverage manager needed skills and capabilities are good communication
skills, leadership abilities and knowledge of preparing and serving style of food in best way with
knowledge of computers.
Professional identity and skills for Reception supervisor:
Reception supervisor is very much important for an organisation to represent before guest
and other clientele in best way. For a reception supervisor the major skills and capabilities are
good qualities to represent before people, communication skills and best verbal representation
and many more are crucial for a reception supervisor to remain always competitive in
marketplace.
Professional skills and capabilities:
for an organisation it is very much important to retain staff members that are very much
skilful and helps to organisation to remain always competent.
Skill of personal presentation and appearance:
It is one of the most effective skill for an operation manager to lead in organisation and
external environment of an organisation. In that skill set manager have to be enough competent
to work in effective manner by representing in Hotel Marriott. For a operational manager it is
very much obligatory to operate and present before their subordinate in effective manner by
regulating their each and every activity.
Ethical work responsibility:
The another major skill and capability that are very much potential for organisation as
well as for an employee to work with full ethnicity to remain sustain for long time in market. In
context of Hotel Marriott they give all knowledge about ethical principles that are very much
obligatory for organisational growth and enhancement to remain always consistent as per the
need of environment.
Professional standards:
Professional standards are very much important for organisation and employees to remain
always relevant as per the market needs and demands in positive manner. In context of Hotel
Marriott their operation manager always focus on giving professionals skills to their subordinates
while accumulate all necessary knowledge and information in context of organisation to record
each and every attribute in effective manner.
For an individual some essential skills and capabilities are very much important that helps to
remain always competitive in marketplace that are as follows:
Communication skills:

Communication skills set are very much important for an organisation to deliver right
kind of knowledge and information to right kind of people at right time (Izadinia, 2013.). In
context of Hotel Marriott to deal with consumer base by saving all data and information in right
way so that important results should be obtained in effective manner.
Leadership skills:
Leadership skills are very much potential for an individual to effectively coordinate each
and every member of organisation as well as department. In context of Hotel Marriott with the
help of leadership skills they can operate each and every employee in effective manner.
Team building skills:
Team building skills are very much important for an organisation to deal in effective
manner. As per the need of an organisation, managers builds effective teams that give their best
in achieving organisational goals and objectives in effective manner (Huston, 2013).
. So all are the potential skills set that are very much important to effectively allocate tasks and
responsibilities to each and every person in effective manner.
TASK 2
P3 Assessing abilities, skills and competences for specific job role.
For a candidate various kinds of skills and capabilities that are very much essential to
deal in effective manner in context of Hotel Marriott.
There are various abilities, skills and competence which are required for operation manager
working in Holiday Inn which are discussed with help of approaches and theories. They are as
follows:
for a candidate to remain always competent in environment some soft and hard skills are
very much potential that are as follows:
Skills and capabilities Rating by me Rating by others Differentiation
Leadership skills 9 7 -2 (weakness)
Management skills 8 9 1 (strength)
Planning skills 8 8 equal
Presentation Skill 5 8 1 (strength)
Creative Thinking 6 8 2 (Strength)
Customer Service Skill 7 8 1 (Strength)

Communication Skill 9 8 1 (Weaknesses)
Handling of stress 7 5 -2 (Weaknesses)
Good Judgement 9 8 1 (Weaknesses)
Team work 5 4 1 (Weaknesses)
Responsibility 7 8 1 (Strength)
As stated table represent strength and weaknesses of individual for given job profile.
They are as follows:
Strengths Weaknesses
Management skills
Presentation Skill
Creative Thinking
Customer Service Skill
Responsibility
Leadership skills
Communication Skill
Customer Service Skill
Handling of stress
Team work
SWOT analysis:
Strength:
The important skills areas are management skills, responsible, creative thinking and
presentation skills that are very much important for an individual to lead in market.
 With help of management skills I can be able to manage the work force in effective
manner by evaluating each and every thing to get best results in competitive world.
 I am very much responsible for my work and practices that work as an plus point for me
to determine in effective manner to get right kind of objectives in organisational growth
and enhancement.
 I am very proficient to present in front of people my self and my work that enhance the
profitability in market and remain updated as per requirement of market to remain stable
for long time.
Weaknesses:

The major weaknesses that I lack in communication skills, leadership skills and
sometimes
 I suffer from stress level that hinders self interest of individual as well as an organisation.
So that create problem for me to deal in effective manner to deliver right kind of
knowledge and to right people.
 Due to lack in leadership skills sometimes I fail to lead people in effective manner that
hinders self interest of mine.
Opportunities:
With help of management skill and presentation skills I can be able to lead in market
because it is very much important for an organisation to manage large work force in effective
manner.
Threats:
the major reason of threat that I lack in communication skills that hinders self interest of
mine as well as organisation to give best efforts. In competitive world team work are very much
important lack in mine.
OCEAN model:
Openness to Experience: To give best in Hotel Marriott it is very much obligatory that in have
to be imaginative, various interest areas and curious to learn new things to give best.
Conscientiousness: To give best I have to be proficient towards to achieve goals and objectives.
Extroversion: To provide best efforts in hotel Marriott I have be able to make frequent decisions
and also sociable.
Agreeableness: To remain always competent trust, spirituality and kindness is very much
potential to remain always competitive in market.
Neuroticism- For that attribute sadness, unsuitability from emotionality should be eliminated at
maximum level.
P4 Learning theories and approach used in personal and professional development processes.
Personal and professional development are very much important for an organisation and
for individual to remain always relevant in market. There are many ways to manage personal and
professional development that are as follows:
To build a personal and professional development organisation as well as individual have to set
clear goals and objectives. For achieve objectives fix some goals and plan each and every
activity for development and pick one of right kind of opportunities from market that proved
helpful in get desirable outcomes. So before conducting personal and professional development
each and every activity should be determined in proper way so that organisation can be able to
get desirable outcomes.

TAXONOMY THEORY:
Bloom taxonomy that is proposed by Benjamin Bloom which is a theoretical framework
for learning and identification by three major learning that are
Cognitive:
In cognitive domain of learning revolves around knowledge, comprehension skills and
level of critical thinking process over a particular subject matter. In that particular domain
traditional kind of that based on class room teaching that based on lower order objectives.
Affective:
In that particular domain the way as people react in emotional and by learn in behavioural
level to learn new things and attributes. The main aim or objective behind to create awareness
and bring improvements in behaviour.
Psychomotor:
It majorly deals with skill based learning in which major skills and capabilities related
with tools and instruments with a hand. In that particular objective main focus on change in
behaviour and style.
In professional development processes there are various kinds of theories and practices plays
major role to achieve desirable goals and objectives in proper way that are as follows:
It helps in bring ethical work practices within the organisation to coordinate and sustain
for long time in an organisation. There are various kinds of learning theories that give proper
teaching to each and every individual to remain always competitive in marketplace that are
applied by operation manager by writing things in proper way (VAGordon and Luke, 2012.).
The VAK learning style that are very much important for an organisation to give proper teaching
to their employees to remain always relevant in market that are as follows:
Visual learning:
In that kind of learning use of seen or observed things increases in which majorly
includes pictures, diagrams and demonstration and displays that helps to take learning from
visual images to get right kind of information in rapid manner.
Auditory learning:
In learning auditory style in which involves shifting of information by hearing or
listening with spoken word from both self and others in proper way from noises and sounds
(Crigger and Godfrey, 2014). It is one of effective way to take knowledge and learning from
various sources to remain competitive in market place in proper way.
Kinaesthetic learning:
In that learning process includes taking learning from physical experience by touching,
holding and feel something that are a best source to gather knowledge from various sources in
effective manner.

Approaches of learning:
There are various kinds of learning approaches that helps to learn in effective manner that
are as follows:
The behaviourist approach of learning:
The behaviourist approach of learning stands for changes in behaviour that are reason of
direct experience of their environment by using various principles of classical and operant
conditions in effective manner. That approaches of learning focus on stimuli and responses to get
right kind of learning from right base to get effective outcomes from it.
Development alternatives:
The development alternatives are that helps in acquiring right kind of knowledge and
learning at appropriate time frame that are as follows:
Training and development in formal way:
Training and development is one of most important aspect to give formal kind of training
and development to the respective candidates to remain always competent in dynamic business
environment. With help of that formalised program organisation can be able to give right kind of
knowledge and information to right people at right time.
TASK 3
P5 Development plan for enhancement of skills and competence
Current Skills and
Competencies used in
personal and
professional plan
Goals Personal /
Professional
Development
Plan
ACTIVITY (Use
SMART targets)
Indicate how you
have monitored
your progress,
underpinning
learning and
development theory
Evaluate the
effectiveness of your
personal development
plan
Leadership skills For long time (2
months)
By observing leaders
of organisation and
their leadership skills
and by lead
subordinates in
effective manner.
That skill can be
improved by lead
subordinate and
observing other leaders in
effective manner.
Communication Skill For moderate
time (3 months)
By using information
transferring theory
candidate can
observe their
progress in effective
manner.
By communicating with
others in effective
manner and taking
classes for improvement
of English.
Customer Service Skill For short time (4 With help of social It is one of important

months) learning theory I can
interact with
customers in
effective manner so
that desirable results
should be achieve.
skill to build effective
relationship with
consumers and by their
feedback I judge my that
skill.
Courses and certification that taken by various hospitality industry in past and future.
Training Course
undertaken
Date Venue Main Learning undertaken/new
skills developed
Supply chain
management
10/07/201
8
Hotel holiday
inn
Supplying products at right place at
right time .
Supply products and services in
adequate quantity.
Inventory Management 12th June,
2019
Marriott Hotel Coordinating and supervising
services to give best services at right
people at right time.
TASK 4
P6 Job interview for service industry
Job Advertisement
It is defined paper document that give important information about a job for a particular
job to take important decision at right time.
Job Advertisement
15 may, 2019
Dear All,
It is very great to inform about that there is great opportunity to inform that you have an
opportunity in well known industry. Presently, in hotel Marriott requirement of operation
manager for that candidate should have experience of 2 to 3 years in specified field.
Candidate who met prescribed requirement can apply for that job. Candidate can send their CVs
and cover letter in five days at :[e-mail].
Job Specification
This is written document which consist of experience, emotional, physical, educational
qualifications, skills for given job profiles (Tarvydas and Hartley, 2017).

Job Title O
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Roles &
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Qualification M
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Title of the
job
Operation
Manager
Date:
19/07/201
9
Qualificati
on
required
Essential Desirable Met
Diploma in
managemen
t and
managemen
t of hotels
Masters in
Hotel
Industry
Proper
communica
tion
Yes
Yes
Yes
Experience
required

Experience
in field of
operation
managem
ent
Yes
Personal
characteris
tics &
conduct
Communica
tion skill
Leadership
Skills
Team
building
skills
Yes
Yes
Yes
Roles and
Responsi
bilities
Managing
team
Coordinatin
g
operational
activities
Provide
training and
developmen
t
Yes
Yes
Yes
Curriculum Vitae
Curriculum Vitae
Objective: To enhance my career goals by giving services in an renowned organisation with
full potential.

Educational Qualification:
Course College/School Year Percentage
Masters in Hotel
Management
Oxford University 2012-2014 82.00%
Graduation Modern College 2014-2012 78.00%
12th Pearl School 2010 80.00%
10th Pearl School 2008 95.00%
Skills:
Team building skills
Strong interpersonal sills
Leadership Skills
Job Experience:
Work as an operation manager in Hotel Holiday Inn from past one year.
Declaration:
I hereby declare that provided information is correct to best of my knowledge.
Interview Question
 What are key areas in which want to work?
 Why quit your previous job?
 What are key strength and weaknesses?
Interview Process
Invitation- with help of that stage organization can be able to call large no. candidates.
Screening- In that tier, organisation find out best employee by eliminating others.
Recruiting- In that stage from selected candidates from large no. of people best
candidates should be selected.

Selection- after passing from kinds of tests organisation should selected most competent
one.
P7 Strength and weaknesses of applied interview process.
While taking interview at Marriott for the designation of operation manager my
experience is very good. I get opportunity to meet with great personalities and learn lot of things.
During the interview some major weaknesses of mine that I failed to communicate in well
manner but on other hand my major strength that I present my self in great way and positively
respond. To improve that I have to practice a lot and can get great results.
The applied interview process carry some strengths and weaknesses which are as follows:
Interview Process Strengths Weaknesses
Invitation Grab attention of large no. of
candidates in positive way.
It takes too much time and cost.
Screening Select best candidate at right time at
appropriate cost.
Occurs too much cost.
Recruiting It helps in selecting right kind of
people for specified post.
Sometimes failed to connect with
people.
Selection Highly qualified people should be
selected
Biased decisions.
CONCLUSION
From the above report it has been summarised that personal and professional skills and
capabilities are very much important for an organisation as well as for an individual to get right
kind of performance. To give right kind of knowledge and information organisation have to
conduct various kinds of formal and informal teaching programs that helps to brings effective
results. Before getting training and development programs self evaluation is very much crucial so
that a candidate can be clear about their potential skills that require to be competent.

REFERENCES
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Huston, C.J., 2013. Professional issues in nursing: Challenges and opportunities. Lippincott
Williams & Wilkins.
Izadinia, M., 2013. A review of research on student teachers' professional identity. British
Educational Research Journal. 39(4). pp.694-713.
Johnson, M., Cowin, L.S., Wilson, I. and Young, H., 2012. Professional identity and nursing:
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Marañón, A.A. and Pera, M.P.I., 2015. Theory and practice in the construction of professional
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McNeil, K.A., Mitchell, R.J. and Parker, V., 2013. Interprofessional practice and professional
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Oliver, C., 2013. Social workers as boundary spanners: Reframing our professional identity for
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Parker, J. and Doel, M. eds., 2013. Professional social work. Learning Matters.
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Xu, Y., 2014. Becoming researchers: A narrative study of Chinese university EFL teachers’
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