Professional Identity and Practice: A Report on Marriott Hotel

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PROFESSIONAL IDENTITY AND PRACTISE
Name of the student:
Name of the university:
Student’s ID:
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Table of Contents
Introduction:.................................................................................................................................................................................................................................. 3
LO1................................................................................................................................................................................................................................................ 3
LO2................................................................................................................................................................................................................................................ 8
LO3.............................................................................................................................................................................................................................................. 11
LO4.............................................................................................................................................................................................................................................. 12
Conclusion:.................................................................................................................................................................................................................................. 13
References:.................................................................................................................................................................................................................................. 15
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Introduction:
In this research, the researcher has discussed all the effective points that are related to professional identity. Professional development means to
identify goals and learn new skills to will help to grow and will help to succeed in work. By the help of this development, there could be a
promotion in the job. The employee should have a good professional identity. The benefits of having goof professional development are:
 It creates retention
 It builds confidence and also credibility in an employee
 By the development succession planning gets easier
 This development reenergize the staff working
 This development helps in improved efficiency.
Below discussed are the points and topics, which is used for professional development. Below, Marriott hotel is taken as for consideration. All
the points are discussed relating the employees of the hotel.
LO1
P1. Examine the key benefits of ongoing professional development for different stakeholders within a specific organization
In this report, we take Marriott hotel as a consideration. Marriott hotel is a large group consisting of 6700 hotels. All the hotels are situated
nearly 130 countries. The hotel organization contains a large number of brands (Cox et al., 2018). This hotel is the world’s greatest hotel. The
services of the hotel are great. All the staffs are well-trained and specialized in their jobs. This hotel has developed its own application in which
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the customers can book their rooms from home by their budget. It has a large chain management system in which all the services are distributed
to all their respective management system. With the help of the distribution process, all works are done properly and there is no fault or
complaints about anyone working there. All, these policies help the employer in many ways that are:
 The employer working there gets up to date knowledge of what work to be done
 There would be a skilled workforce in the hotel. Skilled workforce means that the workers working for the organization will be specified
by seeing their skills by which all the work is done would be done in an efficient manner (Sherwood and O’Donnell, 2018).
 By having more development opportunities more employees will work on that, certain field for making all the work done and make
development. This development will make the hotel in an advantageous position and will help in the satisfaction of the customer.
The benefits of the employee from the organization are as follows:
 The employee can get personal satisfaction that is while working in the hotel the employee is fulfilling the need at work happily.
Without getting a satisfaction, no employee can work because the employee is not satisfied with what the employee is doing. Therefore,
personal satisfaction places a major role in a job.
 By having a better CV, one employee can get many advantages. With having a better CV all the beneficial points regarding the
employee's skills are highlighted. CV contains all the necessary points of a worker who is seeking for the job (Williams et al., 2018).
While interviewing the employee who needs the job, the recruiter acquires knowledge about the employee and asks related to his skills
and knowledge.
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P2. INVESTIGATE PROFESSIONAL EMPLOYER EXPECTATIONS OF SKILLS AND COMPETENCIES WITHIN A SPECIFIC
ORGANISATIONAL CONTEXT
Role of the manager in the Marriott hotel group- There is a lot of management done in the organization. All, the supervisor work is done by the
manager. Manager in a hotel plays an important role in the management process (Kirkby et al., 2018). The managers are responsible for
managing employees and for making all the plans. In addition, they are responsible for marketing, coordinating and administrating all the hotel
services like catering and accommodation hotel facilities. The responsibilities of a manager in an organization and the skills include:
1. Supervising the staff, training the staff and also recruiting staffs
2. Managers manage the entire budget that is all the money spent in doing work is recorded by the managers
3. The managers maintain financial and statically records
4. The manager plans the room booking, events booking and also do the maintenance work as they have all the knowledge of the hotel and
hence they appoint all the works according to it
5. Managers also handle and resolve customer problems and queries
6. The managers help in marketing and promotion of the business in which the manager is associated with
7. The manager ensures compliance with health and safety legislation and licensing of laws
8. The manager is used to order all the necessary supplies required in the hotel
9. The manager handles all the paperwork and administration
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There seven great competencies of a good manager:
1. Communication- communication plays an important role in a manager. With the help of good communication, the manager can express
the vision or objectives to the worker working under the manager (Cruess et al., 2018). Having good communication with the members
will make all the works easy. Having a friendly nature of communication also makes a good environment within the members.
2. Delegation- when there is the fault in work or the work is not done within a deadline. The manager makes a backup plan by which if by
chance the work is not done then the manager takes out the second plan and does it.
3. Motivating others- being a good manager, is motivating the members or a single person in that a way that the work gets done. Motivating
is done in different ways to motivate different people.
4. Organizing and task management- good manager becomes by organizing and managing all the tasks that required fulfilling the needs of
the hotel. By properly organising and properly distributing, the task there would be no problem in any work (Taylor and Harding, 2018).
Manager manages all the tasks and according to the work, the workers are distributed.
5. Building effective teams- by making a team that will work towards a single goal will make a good manager. The manager sets a good
team by which all the members work toward a single goal by which all the members together do work efficiently.
6. Patience- it is the main role in a manager. A manager should be patient as there will be many people who will misbehave and tell many
things to the manager. Being patient will make the manager deal with all things
7. Self-development- the manager should learn new and should develop all the new things. This will the manager to gain more knowledge
and sustain it. The knowledge will also be effective for the team members also.
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Role of a head chef in Marriott hotel- the head chef of the hotel as many responsibilities as under him many chefs work and make all the foods
required to be served in the hotel. The responsibilities of the head chef include directing and controlling the food preparation process and any
other relative activities. The head chef constructs creative menus by ensuring the quality and variety of the served food (Zhu and Zhu, 2018). In
addition, a major responsibility is to approve and polish the dishes before going to the customer. Other responsibilities and skills are as follows:
1. To control and to direct the food preparation process
2. According to the shortage, the head chef plans orders of equipment and ingredients.
3. To arrange for the repairmen
4. To estimate the workload
5. To hire or recruit staffs, also managing and training the new staffs of the kitchen
6. To maintain the records of payroll and also the attendance
7. To comply with the nutrition safety standards and sanitation regulation
The competencies of a good head chef are
1. Business sense- good chef should have a good business mind. As the chef has to deliver good quality good with making the cost
minimal. This is how the chef works.
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2. Cleanliness- chef should have the knowledge to keep the kitchen clean and hygienic. By, keeping the food quality good and making the
kitchen unclean will make the food unhygienic. So, both should be done in a simultaneous manner (Fernández-Balboa and González-
Calvo, 2018).
3. Creativity- by a good creativity a chef makes more customer coming to the hotel. Introducing new recipes and modifying the older ones
will make the hotel run more as it will make food look good.
4. Fast paced decision making- the chef should make a decision quickly which would be effective in nature.
5. Motivational- by motivating the workers beneath him or with him the chef can boost up the speed of the work
6. Team player- a chef should work with all the members by which all could be together and produce good quality food (Yu et al., 2018).
LO2.
P3. Asses own abilities, skills and competencies for a specific job role
For becoming a manager in the hotels, I have the following abilities by which I can be selected for the manager post which are:
1. Decision making- I am good at decision-making. Decision-making means making a good decision for doing the work. I can make proper
and right decisions by which all the work done in the hotel will be done properly.
2. Communication- I am too good at communication. I can easily get familiar with workers working under me. Communication means the
flow of information in a formal, informal, written, verbal way. I can do communication in all the way (Ripamonti et al., 2018).
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3. Planning- I am having good planning skills. I can make effective planning by which the work can be done on time before time. Good
planning will be very beneficial for the hotel.
4. Motivating- I am very good at motivating. I know how to motivate and do the work more smoothly. Therefore, for the post of the
manager, I am the right person you can choose.
Using SWOT ANALYSIS:
Strength:
1. I am very good at decision making, which a hotel needs more from a manager (Boylan et al., 2018).
2. I am having good communication skills by which I will able to talk with all the members, customers
3. I can make accurate planning that is required to make the work done in the hotel.
Weakness:
1. I am not good at solving problems
2. I am not so good in the delegation
Opportunities:
1. Giving me an opportunity will make me get a chance to prove myself because I will able to do all the work up to the mark
2. All the work will be done on time or before time
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Threats:
1. The major threat regarding me is that I can't have so much of patience.
P4. Review a range of learning theories and approaches used for personal and professional development process:
Honey & Mumford theory:
This theory was developed by Peter Honey and Alan Mumford. They developed four different styles of learning:
 Activists- they are "do-ers" and "go-getters". The activists are open-minded when the process comes in learning. They try to develop new
things without pre-judgement (Losano et al., 2018).
 Theorists- they first think carefully and logically when the preferred work is given to them. While writing a conclusion when learning
they do not allow their emotions to affect. They respond well to the learning activities, which helps them to ask questions, compile
evidence.
 Reflectors- they move back from a situation and learn it by observation rather than making snap decisions.
 Pragmatists- they apply knowledge in the practical and literal sense and to the world moving around them.
VAK theory:
It is a learning style, which provides an understanding of learning styles in a simple way. This theory uses the three main sensory receivers,
which are:
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1. Vision ( learn by seeing and writing)
2. Auditory (learn by listening)
3. Kinaesthetic (learn by doing)
For all the tasks done this style may not be the same. According to this model, most people do prefer learning styles.
Operant learning:
It is a method of learning through rewards and punishment for the behaviour. By this learning, an individual makes an association between a
particular behaviour and consequence. There are three types of operant:
1. Neutral operant
2. Reinforcers
3. punishers
LO3
P5. Construct a development plan to enhance chosen skills and competencies within a work context
Personal development plan:
The personal development plan is a written account of self-reflection and improvement, which is used to fulfil certain goals like academic,
personal, career. It is usually created in the workplace or while studying. In this plan, all the objectives are put in place based on the areas that
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would be improved. This plan can be used to plan various things or various career profession or career change (Goodman et al., 2018). This plan
can be created at any point in life. Without a plan, nothing can be achieved. Personal development ensures development in the field by getting
more knowledge by which they can promote in the work. Having a proper PPD plan makes an individual more good and efficient. The benefits
of PPD plan is that it plans a career change and builds good current skill. It helps in defining a career path and gives the aim of the goal.
LO4.
P6. Undertake a job interview for a suitable service industry role
CURRICULUM VITAE OF ……..
My career goals:
I would like to work in an organization where I can use my qualifications in hotel management. I aim to become the Manager of a hotel of a
well-reputed organisation within 5-10 years (Schutz et al., 2018). The job I am applying for is a good opportunity for me to work actively and
productively in my field of expertise and apply my skills. My aim is to make a difference in my work-place through my contribution and to
touch the lives of my co-workers through my positive attitude. I am a self-starter and have excellent interpersonal and conflict-management
skills.
Personal Information:
Surname:
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