Professional Identity and Practice Report: Portavadie Hotel Analysis

This report examines the concepts of professional identity and practice, emphasizing the skills and knowledge essential for success in a job role. Focusing on the Portavadie Hotel, the report explores the importance of ongoing professional development, assessing current abilities, and creating a personal development plan. It covers topics such as organizational overview, key benefits of professional development, required skills and competencies, and critical evaluation of personal strengths. Different learning theories, including Kolb's Learning Cycle, are discussed to determine the most appropriate approach for learning. The report also includes a personal SWOT analysis, a skills audit, and insights into job application processes, such as interview questions, job descriptions, and curriculum vitae preparation. References to relevant books and journals are also provided.

Professional Identity
and Practice

Table of Contents
INTRODUCTION...........................................................................................................................2
MAIN BODY...................................................................................................................................2
TASK 1 and TASK 2.......................................................................................................................2
Overview of the organisation.................................................................................................2
Key benefits and importance of ongoing professional development.....................................3
Skills and competencies required by the employer................................................................4
Assessing current abilities, skills and competencies..............................................................4
Critical evaluation of own skills and competencies...............................................................5
Different learning theories and approaches............................................................................5
Consider most appropriate approach......................................................................................7
TASK 3............................................................................................................................................7
Personal SWOT analysis........................................................................................................7
Personal Skills audit...............................................................................................................7
Personal development plan.....................................................................................................8
TASK 4..........................................................................................................................................10
Interview job questions.........................................................................................................10
Strengths and weakness of the Interview process................................................................10
Job description......................................................................................................................11
Curriculum Vitae..................................................................................................................12
CONCLUSION..............................................................................................................................13
References:.....................................................................................................................................14
Books and Journals...............................................................................................................14
1

INTRODUCTION
Professional identity and practice means the development of skills and knowledge which is
required to undertake in the jobs. The professional practice includes the work which is required
to be done for the particular job role(Obasi, 2021). The professional development means the
skills and knowledge which is required for the development of the employee in a particular job
role and in the business. The development of the individual is very important as this helps them
in their career growth and career development by which the individual also feels much confident.
The major role of the professional identity and practice is just to provide the learning to the
people and help them in applying that knowledge into those particular business situations.
Portavadie hotel is located on the west coast of Scotland and provide range of services to people
which includes accommodation, spa, fine dining and many more. This report will cover
importance of ongoing professional development for enhancing professional identity and career
opportunities, assessing own skills for learning and development, development of a professional
development plan and the skills for job application.
MAIN BODY
TASK 1 and TASK 2
Overview of the organisation
Portavadie hotel is a family owned resort which is located on the west coast of Scotland and
which is a luxurious hotel providing different kind of services to their guest. The hotel provides
to people with different kinds of services which includes fine dining, cool accommodation, spa
and also good food which involves different cuisines. The hotel not just provides the devices but
the people are also satisfied as they are providing to the people with best of the location and for
this people come to spend their time(Young, Hermida and Fulda, 2018). The hotel Portavadie is
located on the remote area but the location is juts excellent which makes people come and to
spend some time with their family and friends. The staff here is excellent who keeps the guest
satisfaction to be their prior responsibility and they provide the guest with the services of fishing,
cycling, golf and other types of sports. The rooms of the hotel are also excellent which is divided
into five categories which includes the lodge rooms, studio apartments, cottages, private saunas
2

and a hideaway retreat. The hotel services are such excellent and amazing which makes every
penny worth and people here who comes to spend their time goes with a great satisfaction.
Key benefits and importance of ongoing professional development
The professional development helps in increasing the retention of the employees when the
people in the particular place behave in a professional manner(Chambers and et. al., 2018).
Portavadie hotel employees and employers are professional and behave with the other people
with the professional manner which helps in increasing their respect.
Role of stakeholder in professional development – The role of stakeholder in professional
development is high because they are the one who motivate the employees to work harder for the
objectives of the business. The manager in the hotels main work is to support and provide the
employees with good feedback so that they can make the required changes. Portavadie hotel
managers do the same which helps the staff to develop the changes also the leaders sets the
objective which is required form the team as well form the staff because of which they
communicate them with the leaders which is useful in the development of their skills.
Benefits and importance of professional development for employer-
For the employer the development of professionalism is important because when the
employees will not be professional then the required skills in them will not be present. When the
employee will be professionally developed then they must be having the skills which are
required by the hotel. Portavadie hotel employers feel that if the employees will be developed
then they will not have to face any issue regarding the management. They also gets benefit
regarding the employee engagement towards the work and this helps in reduction of the
employee turnover.
Benefits and importance of professional development for employee-
When the employees will be professionally developed then they will feel by themselves
that they have become efficient and effective in the work. Professional development also helps in
building the confidence of the employees as they do not gets the feeling that they are less than
the particular person(Pitkänen and et. al., 2018). Portavadie hotel manager employees that people
who are professionally developed and if some things are lacking in that particular person then for
that they provide effective training.
3

Skills and competencies required by the employer
The Hotel Supervisor has the biggest job role as the supervisor has to supervise to other people
for the proper management and functioning in the hotel. So there are some skills and
competencies which is required by the employer which is discussed below in context with
Portavadie-
Good communication- The hotel supervisor must be having the skill of communicating with the
other staff of the hotel effectively. The skill of having good communication is very important
because they have to supervise the other staff members as how to deal with the guests and what
sought of behaviour must be there with the staff to welcome the guest and how they have to
manage the multiple guests(Barry, 2020). Portavadie hotel employer tries first to see such skill
and ability of the supervisor with the communication.
 Operational knowledge- The employer also expects that the supervisor must be having
the knowledge of operational activities which includes the Human resources, accounting
and cost control. This is because without having such knowledge the person would not be
considered as capable. Portavadie also expects that the supervisor must be having such
knowledge to make the proper manager.
 Leadership- The hotel supervisor must be having the competency of leading the other
people in the hotel. It is because the other staff members who are below the supervisor
must be expecting the guidance and motivation of the supervisor and if the supervisor
lacks in this then there will be no progress.
Assessing current abilities, skills and competencies
The current abilities, skills and competency which I own has been discussed below-
 Critical Thinking- I acquire the ability of thinking critically which is helpful in making
the decisions of the and solve the issues which can be faced by the hotel at any
time(Bannister, 2018). This skill of mine will also be useful in making and developing
the new idea and innovation in the Portavadie hotel which will help in bringing more
people to visit the hotel.
 Time management- For the job role of Hotel Supervisor it is important to manage the
time so that all the work which is required to be done on a daily basis is completed on
4

time. I have the skill of managing the time in a proper way so that the work gets
completed and also the guest who have come in the hotel also gets satisfied regarding the
timely management of the work.
 Financial management- This skill is generally related with the knowledge which is in
relation with the finance which every business has to undertake. I have the knowledge of
finance because of which I would be able to read and understand the financial reports and
data of the hotel(Godwin, Cribbs and Kayumova, 2020). To become a hotel supervisor it
is important that the person must be having the knowledge of finance so that at any time
they can read and understand the position of the hotel.
Critical evaluation of own skills and competencies
The skills and competencies which I acquire for the hotel supervisor by which I can meet the
expectation of the employer has been discussed below-
 Team building- In the hotels it is important that the supervisor of the hotel must build a
good team which will work in the same direction. In the hotel there are different
department which provide different services so for that there will be different teams
which will work. I have the skill of developing and building the team which will work for
the same objective and by this the Portavadie hotel will be benefited.
 Communication- I am good in making communication with others and have good
interpersonal skills which help me in influencing the other people. This skill of mine will
be helpful in influencing the guest and the staff which will help in satisfying the guest
and also achieve the objectives of the hotel.
Different learning theories and approaches
The approach and the theory which is required for personal and professional development-
Learning approach-
 Behavioural approach- This approach means that the learning of the person is
developed with the interaction with the environment which is also known as conditioning
(Wayman, 2018) . When the person interacts with different then they automatically learn
many things as to how to deal with the situation and how to act in that particular
situation. In the hotel also, the hotel supervisor will learn many things when they will
have to face different situation and with which they will gain knowledge.
Learning Theory-
5

Kolb’s Learning Cycle-
Kolb’s have defined the learning of the individual into four stages for which the individual has to
pass to learn effectively which is discussed below-
 Concrete experience- In this stage the person is new in learning the different thing and
the individual is basically involved in a task which helps to learn about the thing. The
major way by which the individual can acquire learning is the mode of getting involved
in the work(Bennett and Smith, 2018). For the hotel supervisor it will be important to
engage in the work and learn from the work.
 Reflective observation- In this stage the main task is to communicate with other
regarding the things which have been learned in the first stage. This involves to ask the
questions and discuses the things as they will also provide some information. This stage
determines that the person by discussing it with other will identify that whether the
individual have learnt the things in a correct way or something more has to be learned by
them.
 Abstract conceptualization- In this stage the learner starts developing the concepts and
analyse the things which have been acquired in the earlier stage. In this stage the learner
has started learning about the new things and have become knowledgeable about the
things in which was earlier unaware. In this way the hotel supervisor will also learn many
things when they will start dealing with situation which is faced on daily basis by the
supervisor.
 Active experimentation- In the last stage the learner starts suing that earlier knowledge
into the new situation as they know that they have gained the skill and knowledge
(Asprey and Lawson, 2018). In this they start making plans of the things which are new
for them but not full new as they have already acquired the knowledge which was
important for different situations and this can be done only when they will start doing
experimentation.
Consider most appropriate approach
The most appropriate approach for learning and also developing the professionalism will be the
Kolb’s learning cycle(Pattison, 2020). This is because the individual would be able to face the
situation which can arrive at any time in front of them. In the hotel also, for the hotel supervisor
6

everything will be new but if the individual will learn and use this process of learning then they
will gather different information and will apply on the situations which will new for them.
TASK 3
Personal SWOT analysis
Personal SWOT analysis on the basis of Hotel Supervisor Role-
 Strengths- My biggest strength is that I am good in communication and have the quality
of interpersonal skills which is useful for this job role. I have the skill of critical thinking
which is useful in the decision making. These skills will be useful for me in the
development of my career and with that I would be able to make progress.
 Weakness- My major weak point is that I don’t have the knowledge of operational skills
which is important for the human resource and having the knowledge of other
departments(Donato and Davin, 2018). Also, I lack in organisational skills which is
useful for the proper management in the hotel.
 Opportunities- The opportunity will be available for me is that with the help of this skill
I can make growth in professional and personal development. Acquiring the skills will be
helpful for my career growth and this will make me successful.
 Threats- The main threat which I have to face is that individual are nor acquiring the
skills and with that the competition has increased. This is the reason why I have to start
developing the skills and knowledge otherwise the position which I want to acquire will
be taken by more competitive person.
Personal Skills audit
Skills Personal Audit Questionnaire 1 2 3 4 5
Training and
Development
Skills
Good in providing knowledge to employees *
Good in analysing the need of training and
development
*
Recruitment
Skills
Good in selecting appropriate candidates *
Good in observing the skills of employees *
Good in communication and persuading *
7

candidates
Organisational
Analysis
Good in analysing the requirement of
employees
*
Good in identifying the need of training and
development
*
Knowledge of
Management
Good in keeping records and details of
employees
*
Good in managing paper work *
Ethical
Behaviour
Good in implementing code of conduct *
Good in maintain discipline *
Transparency Good in keeping clarity between employees
and management
*
Personal development plan
Current Skills and
Competencies used
in personal and
professional plan
Goals Personal /
Professional
Development Plan
ACTIVITY (Use
SMART targets)
Indicate how you
have monitored your
progress,
underpinning.
learning and
development theory
Evaluate the
effectiveness of
your personal
development plan
Operational Skills Short Term Goals (3
months)
For the operational
skills I have started
reading books which
are best for having
This will help me to
manage the different
departments which
will be useful for the
8

the knowledge of
operational skill.
This will help me to
get the information
and required
knowledge.
organisation and for
me.
Organisational skills Medium Term
Goals (6 months)
Having this skill
cannot b gained by
just gaining the
knowledge but it is
acquired by
practising on the
things practically.
This skill of mine can
be developed only
when I will spend
some time in the
hotel management
after which I will
become
excellent(Beagon,
Niall and Ní Fhloinn,
2019).
This skill will be
useful in organising
the work and the
departments of the
organisation.
Detail oriented Long Term Goals
(1Year)
This skill is
developed slowly and
gradually and similar
with that of the
organisation skill this
skill will be
developed only when
I will start my work
This will be helpful
for providing the
better experience of
the guest. If the
guest will be
satisfied then the
success of the hotel
will be achieved.
9

in the hotel and with
that only I will
develop this
skill(Pring, 2021).
TASK 4
Interview job questions
Question- Tell me your name and about yourself.
Answer- This answer will include the pasta and present background of the individual.
Question- Tell me something about the role of Hotel Supervisor.
Answer-This will include the importance and general information of the job role.
Question- What are your strong and weak points.
Answer- This will include the strengths and weakness of the individual.
Question- How will you manage the hotel effectively?
Answer- This will include the basic knowledge of the management.
Strengths and weakness of the Interview process
Strengths-
 The interview helps in the proper selection of the candidate(Jensen, Skår and Tveit,
2019).
 The interview helps in the collection of information from the interviewer.
 From this the individual develops the confidence of facing the interview alone.
 Helps in developing a good bond and with the interview the relationship is also started.
Weakness-
 It is time consuming and also the cost involved is high.
 It is not the final process in which the individual is selected directly.
 It might be possible that the interviewee provide incomplete information.
 Interview might also result in biasness towards particular individuals.
10

Job description
11
Job Title- Hotel Supervisor
Job Summary- Works with great responsibility and have the ability to
manage the things properly. Have the skill of communication with the
people and will work hard to achieve the success of the organisation.
Job Responsibilities-
 Managing employees
 Developing a plan
 Managing the budgets
 Handling the complaints of guests
 Making promotion and branding of business
Requirements of Job-
 Qualification- MBA, University of London
 Experience- 3 Years of experience