Professional Identity and Practice Report: White Line Hotels - Unit 3

This report analyzes professional identity and practice within the context of the hospitality industry, specifically focusing on White Line Hotels. It begins by examining the benefits of ongoing professional development for various stakeholders, including employees and employers, highlighting the importance of skills such as communication and technology. The report investigates professional employer expectations of skills and competencies, emphasizing the need for effective communication, technological proficiency, and customer service skills. A self-assessment using SWOT analysis evaluates the author's abilities, skills, and competencies for a housekeeping executive role, comparing them with the job requirements. It then reviews learning theories and approaches for personal and professional development. Finally, the report constructs a development plan to enhance chosen skills, and reviews a mock job interview, summarizing strengths and weaknesses of the process. The report highlights the importance of continuous improvement, skills development, and aligning personal capabilities with job roles to achieve professional success.

Unit 3: Professional
Identity and
Practice

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................2
Examine of key benefits of on-going professional development for various stakeholders of an
organization............................................................................................................................2
Investigate professional employer expectations of skills and competencies..........................3
TASK 2............................................................................................................................................5
Assess own abilities, skills and competences for the specific job role..................................5
Review the range of learning theories and approaches used for personal and professional
development processes...........................................................................................................7
TASK 3............................................................................................................................................8
Construct a development plan to enhance chosen skills and competencies...........................8
TASK 4............................................................................................................................................9
Undertake a job interview for the specific service industry role............................................9
Review key strengths and weaknesses of an applied interview process..............................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Professionalism can be said as the quality of individual employees which they use their skills,
knowledge, experience and attitude for the purpose of achieving the goals and objectives of
Organization in an effective and efficient manner. Every individual have a unique personality
which is only possible to gain because of their experience, attitude and traits. The attitude of an
individual towards the society also means a lot. Of the below mentioned report is based on the
White Line hotels Limited. This can be considered as an organization which comes under
hospitality industry as their marketing group is operating in hotels and travel able. The
headquarter of white Line hotels Limited is situated in London, Bureaux in Munich, Stockholm
and Barcelona. The purpose of making this report is to highlight the several benefits of ongoing
procurement improvement with the skills and abilities which any expert can use in order to
running and specific business organization. In addition to this it also includes the action plan in
order to improving the ability is of individual and conversation meeting process so that they can
overcome from shortcomings by highlighting the various qualities.
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TASK 1
Examine of key benefits of on-going professional development for various stakeholders of an
organization
In professionalism it is very necessary to do constant or continuous improvement so that
effective job can be performed which result in understanding and representing others. By
observing the today's world it is found that the professional development will complete by
improving the planner which is involved in different types of Steels which include various skills
which are useful for an individual employee for the purpose of gaining success and development
in any business organization. The vital factor of an organization can be considered as a loyalty of
customers. As it is the only e factor through which the management can generate the revenue and
used at revenue in the various other operations for the purpose of smooth running of business
operations and the changing at the desired position of organization. Every management of
organization wants to hire good employees having perfect skills knowledge and qualification so
that they can perform their assigned task in an effective and efficient manner which result in
accomplishing the the desired result of organization. It is also necessary for the organization to
secure the supervision of any organization as it makes and develop the various approaches which
shows the effectiveness in the final results. The scale of an individual employee is beneficial for
both employees as well as employer. Some of the benefits of both employee and employer are
given below:
Benefits to employees
 Job Satisfaction Level: Adopting advancement implies result in the fulfillment of job
requirement and satisfaction level of job. White line hotels Limited is continuously
adopting a advancements in order to improving the skills of their employees. For the
same purpose they are arranging various activities which can be performed by group and
corresponding environmental which result in the improvement of performance of
employees in their job profile so that they can bring the trust among the coworkers.
 Intrinsic motivation: In the order of improvement of in oath antic between the employees
of an organization which leads to ards the goals and objectives. For intrinsic motivation
now work on the roles or resolution of ongoing skills. Along with this intrinsic
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motivation give result only in the increment of effectiveness in employees which give
result in effective and efficient performances.
Benefits to employer
 Skilled Workforce: In the process of development of professional gives result in the
development of abilities and skills of employees in order to performing all the task in a
better way. These abilities and skills are going to used by the employees in order to
achieving the goals and objectives of Organization in an effective and efficient manner. It
give a positive affected to employer that the workforce have various skills which they are
going to use at their workplace.
 Employee engagement: Sometimes employer creates time frame for their employees so
that they can achieve with the objectives in an effective time period. It also leads to the
advancement of skills of employees. Human Resource Management plays an Vital role
while recruiting the employees for their organization and providing training to them
brings advancement. The White Line hotels are doing continuous work on improving the
income of their employees as income brings the efficiency at workplace.
Investigate professional employer expectations of skills and competencies
For an efficient employee it is necessary to have combination of skills and capabilities in
order to performing their assigned tasks in an appropriate manner in any organization. There are
various activities have been performed in the organization of white line hotels in order to
bringing the attitudes and ability is in the employees which leads to the improvement of strength
of organization. There are several factors which employ the Expectations of skills and
competencies. Some of them are given below:
 Effective communication skills: In an organization, communication have its own
importance. It is found that in hospitality industry, all the organization can increase the
revenue generation only by making the good relationship with their customers which is
only possible with effective communication with them. Customer always wants to satisfy
their needs and requirements and employees of any organization can focus on completing
the needs and requirements by making a personal relationship with effective
communication. This factor of white line hotel is giving result in the improvement of
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both productivity as well as profitability of organization which leads to the boosting of
performance of whole organization.
 Technological skills: It is very necessary for organization to run with effective and
advanced technology so that they can easily achieve the organizational goals and
objectives. If any organization is going to you adopt any new technology they are
required to have technical skills in their employees so that they can use that technology
and utilise them in providing effective services to their customers. Every business have a
basic factor of innovation which means to introduce or adopt an induced changes in the
product and services. Service sector industry is required to adopt the various new
technologies available in the market so that they can run the organization in a smooth and
effective manner. It can be helpful for organization to prepare a data and information
records of their customers. For the same purpose they are required to adopted the
technology as it make it very easy. The business organization wants to to provide a quick
assistance to their customers which is a part of Advanced technology. For the purpose of
adopting any changes in the factors of environment, the management of white line hotels
are continuously doing various innovations. They have a innovative style of Management
under which they are adopting a various changes in the environment through adopting
advanced technology and innovation in their organization for the purpose of providing
unforgettable experience to their customers.
 Customer service skills: In hospitality industry, skills have a broad concept. These skills
are required to solve any query or problem of customers. Why line Hotel are using these
skills for the purpose of satisfying the needs and requirements of their customers along
with creating a good and positive brand image in the market by providing a unforgettable
experience to their customers.
 Team building and development: A team is a collection of individual. Variance of
individual get together with their skills in a team so that they can effectively and
efficiently complete the assigned task. With making teams in an organization it became
easy to reach at the desired position. Are beneficial for employees as well as they used
there capability is and skills for the same. White line hotels has divided various
departments in the organization which makes our different team for each department so
that they can easily perform their task in an effective and efficient manner. The
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management of white line hotels hi decided a set of skills for every employee is a which
are required in an individual so that they can run that apartment in an effective manner to
reach the desired position.
TASK 2
Assess own abilities, skills and competences for the specific job role
It is necessary for every candidate who want to join any specific job role that they have to
measure their capability is attitude and skills and compare them with the requirements of
organization. If the skills and abilities are as per the requirement of organization the candidate
can apply for the same. It always result in the achievement of more benefits in the business.
According to this report and Organization have a vacant post of housekeeping executive. I have
to feel the needs and requirements and understand the skills and abilities of an individual. What
analysis can be considered as an important instrument for the purpose of identifying and
understanding the qualities and shortcomings in addition to the opportunities and threats. Along
with this I also have to use the various Arts of integrated skills so that we can perform well in
any specific job role.
SWOT Analysis
Strengths Weakness
 I am completely filled with innovative
and advancements knowledge which is
very helpful for organization as it helps
in understanding and advancement the
changing aspects of Management which
gives the result in the increment of
productivity as well as profitability of
organization.
 I also have a power to complete the
assigned task on a time which is very
beneficial for me as well as
organization as it helps in complete
 I have only completed graduation
degree in hospitality sector which can
be act as a barrier in my future career.
My weakness is that I have not
completed my Master Degree in the
same field.
 I have found one more weakness in
myself that I don't have any budgetary
control which acts as a hurdle in my
path. I can't be able to get the position
of head director in the same department
because of budgetary control.
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station of my job role in an perfect
manner. In simple words it can be said
that I can complete the assigned task in
a given period of time in an effective
and efficient way.
Opportunities Threats
 This ongoing proficient event helps me
in finding a suitable opportunity of
working for myself in the hospitality
sector. By getting this opportunity I can
start working on my skills and
knowledge so that I can get to various
chances of improvement of my position
in the same organization.
 I want to give my best in the
organization so that I have ability to
select any department according to my
skills and abilities.
 I am not able to understand the samples
of data which can be act as an harmful
for me which also act as a barrier when
I will try to improve my abilities in the
given job role.
 Another threat which I found in myself
is diet I am not able to make a
progressive balance.
Sr. No. Skills and capability for the
purpose of working in White Line
Hotels
Existing Aptitude Required Aptitude
1. Interpersonal skills 6 8
2. Problem Solving skills 5 7
3. Ability to make positivity at the
organization
9 8
4. Communication and listening 8 9
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Competencies
5. Projection of brand reputation 8 6
Above mentioned table is clearly showing that I am able to manage the all situations in
organization as I have various skills and capabilities. According to my evaluation my skills and
capability is are focusing on interpersonal skills. Also might line hotels are providing various
learning programs of which are very useful for me to improve and work on my abilities and
skills.
Review the range of learning theories and approaches used for personal and professional
development processes.
In order to to gaining various learning abilities of an individual, organization is required to adopt
various approaches. It is the responsibility of individual to bring effectiveness in their working
performance so that they can impressed their seniors. Below mentioned theory is help them in
improving the attitude and learning of individual so that they can improve the performance in
any specific job role. Learning theories are given below as:
Learning theories
 Constructive theory: According to this theory the management differentiate the learning
of an individual as a factor which help itself by using those learning and abilities in day
to day operations of a business organization. It also include the handling the journal
learning process of individual. In simple words it can be said that the theory is completely
based on assumptions. This theory creates and percent of framework which helps them in
the improvement of performance of employees in any specific job role for the purpose of
achieving organizational goals and objectives in an effective and efficient manner.
 Cognitive theories: Several ab employees do focus on cognitive learning for the purpose
of improving interior techniques as they are considered as the basis of this theory. It
creates aur Germany its skills and ability is in an individual for the purpose of making an
appropriate decision in any critical situation. In addition to this cognitive learning theory
present various information and abilities in order to find the thinking of individuals.
Learning approaches
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 Kolb' Learning Cycle: It include several stages in their cycle which provides a new
experience and specific encounter to employees which is a very useful for the second
stage.
 VARK style: It can be considered as the most significant strategic tool. It can be said that
it is a very and saying shall while analysing the best style for the organization and
understanding the people for aggregation several learning system styles.
TASK 3
Construct a development plan to enhance chosen skills and competencies.
Personal and Professional Development Plan
Skills Measurable Activities need to be
performed
Resources Attainable
Goals
Time
period
Confidence
Level
It generates the
abilities so that
the employees
can make
necessary
decisions in
various critical
situations.
By collecting input
from several
positions.
By making a
strong
relationship with
learning process.
By completing
various tasks,
the individual
receive
certainty.
5-6
month
Budgetary
control
The top level
management is
responsible for
making
diversity in the
organization
which is very
important for
organization as
For the purpose of
understanding the
financial aspects of
organization, an
individual is required
to join any course in
order to getting the
general information
of startup and
. An individual
can improve the
skill by managing
or directing the
ongoing
progressive
meeting with the
ongoing learning
in general
By identifying
the various
sources of
budgetary and
capital sources
of organization
in order to
making the
complete
30-60
days
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employees start
doing the use of
their skills and
abilities to
achieve the
targets..
spending power of
organization.
performance. control over he
budget of
organization.
Problem
solving skills
Having
reasonable
gathering and
setting
association with
questions and
issues so that an
individual can
handle critical
circumstances
that can be
tackled within a
given business
environment.
The individual to
attempt the various
gathering so that they
can understand and
evaluate that what
type of decision will
be beneficial in the
particular problem.
Need to make
educated
structure so that
they can
understand and
evaluate the
issues that are
emerging in the
organization.
According to
this the
individual get
flexible gold
for example
and predictable
and
troublesome
and on the
basis of issues
that are created
all the time.
On
continuo
us basis
TASK 4
Undertake a job interview for the specific service industry role
Housekeeping supervisor taken job role in any specific industry in a business organization. It is
the most significant job in which a have to set the responsibility. For the same purpose with our
organization is required to hire an individual for this position. White line hotels half set a
collection of skills and responsibilities for the same position so that they can select the individual
having all the skills and abilities of completing the assigned task.
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Review key strengths and weaknesses of an applied interview process
The second step after completing the interview process is to inspect the candidate. It is also
necessary for the candidate to Inspector with the indivisible in a perfect manner which comes
under key designations. There are some strengths and weaknesses which are important to analyse
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