Report on Professional Identity and Practice at Dorchester Hotel

This report delves into the concept of professional identity and its significance within the context of the Dorchester Hotel, examining the role of a General Manager. It evaluates the benefits of ongoing professional development and self-directed learning, emphasizing their importance in enhancing skills and competencies. The report critically assesses the author's own skills and competencies through a SWOT analysis and explores various learning theories and approaches. It also outlines a professional and personal development plan, culminating in a plan to undertake a job interview for the General Manager position at the Dorchester Hotel. The report highlights the importance of communication, technological skills, and customer service in the hospitality industry and the need for continuous learning to meet the evolving demands of the role. The study emphasizes the value of a skilled workforce and the impact of a strong brand image. The report also covers the significance of team building and development and the importance of professional standards and expectations within the organization. The document provides a comprehensive view of professional development within the hospitality sector, making it a valuable resource for students and professionals alike.

Professional identity
and practice

Contents
Introduction..............................................................................................................................3
LO1 An evaluation of the key benefits and importance of on-going professional
development and self-directed learning.................................................................................3
LO2 Critically evaluation of own skills and competencies...................................................6
LO3 Professional and personal Development Plan...............................................................9
LO4 Plan and undertake a job interview for GENERAL manager of Dorchester hotel 12
Conclusion...............................................................................................................................13
References...............................................................................................................................14

Introduction
Professional identity is one’s character as fictional in comparative to a profession and
to one’s connotation of it. Proficient uniqueness is shaped over one’s sentiments and
arrogances, morals, drives and acquaintances over which peoples designate themselves, in
their current or probable particular lifetime belief. By upsurge in engagement beginnings and
profession development it is energetic for personnel growth in worth of the detailed skills and
competences projected by companies in competitive economy. In a different goal line are
recognized and novel teaching skills is interconnected in them which exchanges to
accomplishment as it comprises the module of producing visualization, data obligatory and
prescribed and familiar assessment for the achievement (Avnoon, N., 2021). Dorchester
hotel has been taken for study and role of the general manager established in 1931 by Robert
McAlpine. It is a five-star luxurious hotel on park lane and Deanery Street in London, UK in
east of Hyde Park. This study is associated with self-learning and directed technique so that
peoples may analyse their own skills and competences for attainment growth approaches.
LO1 An evaluation of the key benefits and importance of on-going professional
development and self-directed learning
The self-reliant and specialized growth is self-same significant in attractive the
qualified individuality and occupation openings as there is an upsurge in the hiring
opportunities and persons emphases on the specific ground to brand their occupation by
consuming the information in the precise area and subject matter. Continuous upgrading in
expertness is originate as an actual work which chiefs to the sympathetic and on behalf of
others. For the drive of safeguarding the management in Dorchester hotel it is essential for
them to style and change numerous methods which too display the efficiency in the
consequence of company. A person skill is beneficial for both employee as well as employer
in the Dorchester hotel.
Importance- It is substantial in shielding the self-confidence and excellent employees
apprehensive by the hotel. It is a considerable of facts which attain and provisions specialized
authorizations. It is a boundless procedure which earnings to never-ending professional
development by provided that abundant support of effort prospects. It is moreover significant
in protective the aptitudes by keeping of up-to-date ethics, carrying a certain running to
clients, clients and communal as statistics and skills are carried to workforces of the hotel

(Cooper, C.A., 2018). The employee retention is augmented which rigidities the summary for
approaching growth on stretch.
Benefit to employees-
 Job Satisfaction Level: In persistence of receiving progression which primes to the
self-actualization of career obligation, gratification level of work can be measured.
Dorchester is regularly smearing the progressions so that they can advance their
assistances. For occurrence, the company put in order numerous cluster actions and
conforming atmosphere which centrals to the development of performance of personnel
towards their occupations in directive to beginning faith among the colleagues.
 Intrinsic Motivation: In demand of development of resourcefulness between the
supervisor members towards the goal line and purposes of association, intrinsic
enthusiasm acts a significant character in the determination of continuing skills. In
accumulation to this, intrinsic motivation likewise primes to the augmentation of
efficiency in personnel which outcome in operative and competent presentation.
 Personal fulfillment: To produce an employee continue in business, the chief feature
that influences this consequence is the level of contentment that characteristic is
obtaining presence in corporate rapports with that establishment. Unceasing skillful
progression can contribution a being with receiving pleased as this series is contributing
boost to level in variety of aptitudes and data suitability of that employee (Delaney, M
and et.al., 2020).
Benefit to employer- The proficient expansion progression is similarly accompanying with
the proprietors straight as they assemble the company characteristics. In the framework of the
Dorchester hotel countless assistances an employer has done this progress.
 Skilled workforce: In the Dorchester hotel here remained trained staff as workers are
deliberate an indispensable strength which supports in providing growing chances and
purposes are proficient by the labor force over specialized expansion.
 Competitive edge through human capital: In the company manpower is measured as
the pillar as they are the boundary and agreement with all the difficulties in the
corporate. In the situation to Dorchester hotel competitive superiority is enabled to
conquer the goal line then principals to market individuality over proficient expansion.
 Employee engagement through development opportunities: Worker appointment is
experiential as the primary feature confidential corporate over which projecting

communiqué networks can be shortened in organisation. For Dorchester hotel with the
provision of worker appointment groundbreaking commercial builds can be recognized
by them and advances marketability.
 Organisational brand image: In an association product resemblance is performing
significant attractiveness in which consumer selections are accompanying. The
specialized development assistances in achieving important advantage in the market. In
context to Dorchester hotel high profits and customer satisfaction is achieved by high
brand image (Ernst, J and et.al., 2021).
Professional standards and expectations- The profession calibre describes usual of applies,
morals and behaviour of the operate while the proficient prospects are conventional by the
manager for the workforces and responsible to shadow the ethics and lights the outlooks. In
background to the Dorchester hotel the manager appraises the boldness where individual is
eager to income accountability, and knowledgeable. The values and prospects are
encountered by the attendance in the footings of the dressing style by consuming correct
uniform code of the individual and the method of communiqué in esteem to linguistic and
behaviour.
Importance of projecting the brand image- In the agenda of the Dorchester hotel the ethics
are preserved which intensifications the product image in the marketplace. The member
fortifies its obligation in the situation as limited exertion of the worker is esteemed. The
workers and stakeholders carry the morals of provision brilliance and stimulates the hotel for
the upcoming expansion.
Investigation of Professional Employer Expectations of Skills and Competencies
To expansion the ideas and goals the manager skills and aptitudes consume enormous
part with framework to Dorchester hotel well-informed potentials are documented by
pleasing suitable corporate openings foremost to triumph in shortest and unintended means.
The skills and capabilities obligatory remain-
Skills- The protruding forecasts of Dorchester hotel are connected by developing original
opinions in workforces so that imaginings can be affianced by them. The knowledge of data
skill and processers are obligatory to be held so that operative at effort can be recognized.
The communiqué skill demands the collaboration by the others so that ground-breaking
disagreements or philological can be cultured and the discrete necessity be understandable
with knowledge pardon to interconnect (Hocking, D., 2018).

Competence- It is a recognized skills mandatory to development the expertise of the
company. For Dorchester hotel plenteous competences are enforced in the personnel so that
purposeful and functioning responsibilities can be assuage and broadminded usefulness can
be talented. The responsibilities are deputized to teamwork to reach purposes and working in
a squad development the harmonization by creating the considerate of the determination and
expansions the efficiency of the hotel foremost to continuance of the separate skills and
aptitudes (Jeongyeon, K and et.al., 2020).
LO2 Critically evaluation of own skills and competencies
In the contemporary state work role of general manager in Dorchester hotel, the skills
and abilities necessity be analysed to comprehensive the job in well-organized means and
chosen parts can be allocated. The self-evaluation is the method where the individual receipts
an instance of self-assessment and certifications the choices greetings to knowledge course.
In the self-appraisal it includes many assistances and aptitudes and own SWOT investigation
earlier apparent for meeting which necessity be admittance to comprehensive job in the
agenda.
 Effective communication skills: Communiqué of each employee has a significant part at
office. In friendliness manufacturing staffs have to brand a respectable association with
their clients by satisfying their wants and supplies in a suitable method. Henceforth it is
essential for workers to consume a unusual aptitude of communication. This gauge is
obliging for the Dorchester as it principals to the increase of together efficiency as well as
effectiveness by increasing the presentation of association.
 Technological skills: In directive to assembly the varying necessities of a possible client
of an organization, they are obligatory to consume mechanical services in their personnel
over whom they can please their clients. The company is also required to preserved their
information and evidence archives which is first likely by means of various Knowledge at
office. In hospitality sector, the business wants to proposal rapid support to their
consumers which is conceivable only since of Technology. The administration of
Dorchester is with progressive technology for the determination of accepting any
alteration in atmosphere. Laterally by this they remain assuming groundbreaking style of
Administration below which they take to do countless modernizations in their association
rendering to period to encounter the fluctuating obligation of their possible visitor
(Kaplan, A and et.al., 2018).

 Customer service skills: It has a significant part though the association consume to
influence resolve any question and problematic of purchaser. Dorchester are with these
skills for the drive of sustaining the wants and supplies of their regulars which principals
to the formation of virtuous and optimistic brand image in the marketplace.
 Team building and development: It mentions to the excellence by which a person
stands talented to brand a squad at the office so that it can develop informal to attain the
objects and goal line of comprehensive corporate association. In accumulation to this,
these skills too assistance the personnel for with their numerous aptitudes and services for
the similar. Dorchester are alienated in numerous subdivisions so that each team of
respectively division can achieve the job in a real and well-organized means. The
organization of Dorchester too place a customary of skills which brand essential
obligatory in any individual so that they can track a precise subdivision and encounter the
purposes of company (Karban, K and et.al., 2021).
Personal SWOT Analysis-
STRENGTH WEAKNESS
 Effective Communication in terms of
Verbal
 Resource Identification and utilization
 Efficient Planning
 Relationship building
 Time management
 Absence of considerate of professional standard
 Decision making
 Lack of other languages knowledge
OPPORTUNITIES THREATS
 To attain the higher position
 Advance information of hospitality
manoeuvre’s
 Appropriate managing of resources
 Intensification level of self-assurance and
guidance
 High Competition level
 Fluctuations in the strategies and process
 High usage of technology

Belbin Team Theory

Dr Meredith Belbin considered team-work for numerous ages, and he excellently
experiential that individuals in squads incline to undertake dissimilar "team roles." It
demarcated a squad character as "a propensity to perform, underwrite and interconnect with
others in a specific means" and called nine such team roles that motivate team achievement.
Since the overhead table, general manager is that squad associate which is performing the
thought-oriented roles in a team in the hotel. This is owing the motive that they are
essentially preparation and employing the monetary plans, they take the accountability to
screen and regulator dissimilar issues of a monetary strategy (Monrouxe, L.V and et.al.,
2017).
Range of Learning Theories and Approaches

 Behaviorist approach- The change in performance is pragmatic to advance the
evidence and knowledge is espoused in Dorchester hotel.
 Cognitive Approach- It hinge on the inside dispensation of the facts and data having
importance on intellectual procedure and secondhand for problematic resolution in the
Dorchester hotel.
 The Humanist approach: This is a knowledge prototypical which assistances workers
of Dorchester hotel to bring into line their shortened exertions with directorial aims
(Nolan, A and et.al., 2017).
VAK Learning Style:
Visual: This dimension is accompanying by guiding over on videotapes so that workers of
Dorchester hotel can unwritten about entire determinations.
Auditory: This style is connected through promising acoustics as supervisory belief on
substances in Dorchester hotel which is unstated by spectators.
Kinesthetics: It is accompanying by definite education introductions inside Dorchester hotel.
Kolb’s learning style: Kolb ranks that information comprises the accomplishment of
psychological thoughts that can be everyday compliantly in a diversity of surroundings. In
Kolb’s theory, the enthusiasm for the growing of original discernments is provided that by
innovative involvements (Shimoda, Y., 2020).
LO3 Professional and personal Development Plan
It is engraved comprehension concerning the prearranged deed of self-reflection and
growth which reaches theoretical, occupation and individual goals.
Professional development plan-
Learning and
development
Type of
development
Timeline Who is responsible?
The general director in
the proposal of hotel
comprises the problem-
solving and
policymaking assistances
to resolution the fights
In this it needs the
self-development and
work investigation
with the development
effort for problematic
resolution and
six to eight
months
The supervise associates and director
are accountable intended for the
education and expansion of the
problem-solving and decision-making
skills to exertion in the squad.

and aimed at knowledge
and growth.
managerial decision
skills.
The communiqué skills
and marketable
mindfulness remain
comprised in the
qualified growth plan as
a general manager of the
hotel so that teamwork
with clients and
shareholders can be
impactful to become the
empathetic of the events.
It is binding to
consume
progressions,
training, mentoring
and conferencing in
the proposal of
communiqué and
marketable
mindfulness.
Four to six
months
The workforces of the hotel drive be
accountable for the expansion of
services and culture.
Professional
development plan of
general manager
comprehends the
development forecasting
and premeditated
discerning for
information and
evolution so that active
forecasting might be
finished by strategic
thoughtful skills.
This strategy entails
headlong forecasting
with deliberate
thoughtful
consuming
profession
preparation and
venture employment.
one or two
years
The boss is answerable for execution,
knowledge and development of the
strategies and tactical rational
(Vinogradova, P and et.al., 2019).
Personal development plan
Current Skills and
Competencies used in
Goals Personal and
Professional
Indicate how you
have monitored
Evaluate the effectiveness of
your personal development

personal and
professional plan
Development Plan
ACTIVITY (Use
SMART targets)
your progress,
underpinning.
learning and
development theory
plan
In the development of the
individual and specialized
the skills and capabilities
includes of easy and rigid
skills contains time
management,
policymaking and IT
skills.
Short term goals
include the
accountability of the
certification
development of
general manager
crosswise by the
enhancement in
period management,
choice skills.
The behaviourist
model is occupied
which procedures
the knowledge and
behaviour deviations
of individual to
obtain provocation
and answer for short
term goals.
The efficiency is aimed at
short period and informal to
attain the happenings.
The Skills and aptitudes
which are second-hand to
development the
individual and proficient
proposal contains
demonstration skills which
comprises the
communiqué skills and
appearance skills.
It comprises the
medium-term goals
to reach the expert
grade concerning the
general manager of
the hotel to recover
the skills.
It usages the
cognitivism theory
which is labelled as
internal processing
and original
information is
organised (Smith, S
and et.al., 2020).
The usefulness drive principal
in forthcoming profession and
individual development by
accomplishing the goal line.
In the strategy of personal
and professional
development the skills and
competencies are cast-off
of methodological and
systematic skill.
It comprises long
term goals which
includes of
prodigious
involvement in the
general manager for
work outlines and
guidance, mentoring
It usages the
philosophy of
constructivism
labelled as
acquaintance is built
by accepting
broadminded data
shaped on the
previous
Efficiency of individual
growth strategies in long term
goals remain that they drive
stretch respectable superiority
standard of living by well
individual successes.

skills involvements.
LO4 Plan and undertake a job interview for GENERAL manager of Dorchester hotel
The HR director of the hotel has curtained the resume and selected myself for the
work meeting method for the role of general manager. In the meeting numerous enquiries
stood enquired by the HR. The first asked by the Hr was regarding the why I want to become
general manager. In this I replied as the position contains the high volume of responsibility
for running day to day activities and managing the staff by ensuring their functioning in
abilities and delivering standard customer service. According to my skills and capabilities I
possess the great match for this role. The other question was related how I will tell that a
team member is under performing. The answer was while I was working in ABC company, I
quietly pulled the member and asked for to help him and in this it told me the problem by
compromising together we find a great solution as I am responsible to give feedback
consistent on the work performance (Stievano, A and et.al., 2019). The next question asked
was to describe your leadership style and I replied having experience as swim coach and
worked as assistant manager I can lead the staff effectively by providing various examples,
guidance and being consistent participative will help in promoting unity and productivity
within the team. The third question asked by the HR was talking on successful project
including multiple task and what role was mine for such my answer was in the previous job
the manager leave early due to family emergency and the store was new and most of them
were closed. Instead of waiting I incorporated the role of leader by organising and involving
other employees for team work and delegated their roles and responsibilities to diverse
groups.
Review the key strengths and weaknesses of an interview process
The feedback was provided by the HR in reverence to my merits and demerits. The
encouraging opinions which I partake the understanding, announcement and validation skills.
The manager likewise told me that I have organisational capabilities which motivates
advantage in management the client facility boldness and multitasking positively. I likewise
consume perilous discerning and by the exercise I am fast apprentice which takes the worth
in the work. The faintness stood absence of obliging and management skill they expressed to
exertion extra on the services to developed operative in foremost the individuals. The