Britannia Hotels: Professional Identity and Practice Report Analysis

This report provides a detailed analysis of professional identity and practice, focusing on the context of Britannia Hotels. It begins with an introduction to professional identity and its importance, followed by an exploration of ongoing professional development, professional standards, and the significance of brand image. The report then delves into self-assessment approaches, including SWOT analysis and Belbin team roles, and compares skills against job specifications. Learning and development approaches, such as the Gagne-Briggs model, are also discussed. The report concludes with a professional development plan, effective CV writing techniques, and interview preparation strategies. The report emphasizes the importance of communication skills, teamwork, and continuous improvement in the hospitality industry, and it also mentions the Central Park Hotel.

Professional Identity and
Practice

INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Introduction of Central Park hotel...............................................................................................3
LO1..................................................................................................................................................3
Importance of on-going professional development.....................................................................3
Professional standards and expectations......................................................................................4
Importance of projecting the brand image...................................................................................4
Common skills expected in the workplace..................................................................................5
LO 2.................................................................................................................................................6
Self-assessment approaches and techniques................................................................................6
Belbin team roles.........................................................................................................................7
Comparison against job specifications and required personal and professional skills................7
Learning and development approaches.......................................................................................7
LO 3.................................................................................................................................................8
PROFESSIONAL DEVELOPEMNT PLAN.............................................................................8
LO 4...............................................................................................................................................10
Effective CV Writing.................................................................................................................10
Interview processes and preparation..........................................................................................12
Generating evidence of skills and experiences..........................................................................12
CONCLUSION..............................................................................................................................13
RFRENCES...................................................................................................................................14

INTRODUCTION
Professional identity are the process through which an individual makes different
developments done in relation over those aspects which make professionalism developed in more
organized manner. This development makes experiences attained which makes privileges and
motivation created within an individual. Through such practices various process is been
improved which makes an individual develop skills and knowledge. In this professionalism
makes all kinds of development possible in more effective manner. Further it made
professionalism developed with the help of appropriate knowledge and skill within an individual.
Also these kind of identity helps in making working development done with more effectiveness
and efficiency. The hotel that has been taken in this file is Britannia hotels. In this file is been
covered is based upon personal development plan, background of education and communication
skills is developed. In the end various kinds of things based upon job description and CV is been
covered.
MAIN BODY
Introduction of Central Park hotel
Britannia Hotels is a British hotel group which is having 61 hotels across country and has
been operating with various kinds of important services. This hotel is known for maintaining of
hygiene which makes consumer get attracted towards it. The hotels has been set up in United
Kingdom and has its origin from London.
LO1
Importance of on-going professional development
Ongoing professional development defines a process which makes development of
organization don in more organized way. Such approach has helped in creating an organization
which attains sustainability in an organization. It is helpful in doing review and monitoring of
performance of hotel in more organized manner (Bertin and Pantalone, 2019). Britannia hotel is
been benefitted through such development leading upon making skills and knowledge develop in
more organized manner. It make high retention rate increased to its employees. This aims over
making goals and objectives achieved by hotel in more organized way. Further ongoing
professional development helps in increasing of profit and revenue generation through increasing

economic stability within a hotel like Britannia. The condition of COVID 19 has slowed down
the progress of hospitality sector but in case of Britannia they were able to maintain customer
value by making advance booking option available for its customer. Then it applied innovative
idea which makes profit ratio for the hotel maintained. Through this motivation can be created
within the staff members of hotel of doing work on online portal. Due o pandemic lot of loss has
been faced in the form of loosing market value and has drastically affected business of hotels.
Through its innovative strategy various kinds of new informative programs is developed which
makes the hotels goodwill stabilize in this pandemic situation also. So, it is required by Britannia
hotel to use development process plan in order to make development possible in more effective
manner of the hotel.
Professional standards and expectations
Professional standards they are also known as ethical code of conduct which is been used
by an hotel in making improvement of working of staff done in more disciplined and organized
manner. This code of conduct leads over making ethics improved in more organized manner.
These are based over those rules and regulations which have been formed by Britannia hotel for
maintaining of proper work structure within an hotel. It is helpful in decision making which
makes decision making easy within hotel and helps in completing task within time limited
specified for it. It covers various kinds of aspects related to Britannia Hotel which has made its
standards improved through uplifting employees turnover by motivating them. It increases
productivity of employees while doing its work. It makes environment of work improved in
making various aspects developed through increasing performance. Ethics helps hotel like
Britannia over achieving satisfaction of employee while working with hotel. This makes hotel
develop innovative idea which makes business to come back into process or back on track.
Under ethical code of conduct various kinds legal aspect is covered which makes Britannia hotel
keep its employees satisfied and customer’s trust to be maintained (Bochatay, 2018).
Importance of projecting the brand image
Branding this is one of the most effective feature which has been helping in making
development of hotel within market possible. It has been helping in making hotel increase its
goodwill and making its name reach to its customers. This has helped in making customers get
idea about name of brand. It has helping in making Central park hotel in increasing credibility

with goodwill of an organization. it made reputation of hotel to be developed within the market
of London.
Common skills expected in the workplace
Communication skills these are those skills which has been helping in making flow of
information increased though improving of working process within an organization. In this
communication skill is required for making improvement done in information circulation
process. In order to achieve this Tuckmen’s model is been used which is given by Bruce
Tuckman an educational psychologist, identified a five-stage development process that most
teams follow to become high performing. In this various stages is defined which are forming,
storming, norming, performing, and adjourning which is explained as follows:
 Forming stage: In this stage orientation is been given which includes leadership
authority which helps in developing leaders in more effective manner. This makes
willingness developed in relation over doing work within employee. It helps in providing
team more seriousness towards project through effective guidence.
 Storming stage: At this stage different kinds of critical stage is developed which makes
coordination developed within its team members. It enhances competition spirit within
employees of Britannia hotel which makes unproductively reduced in an organization.
 Norming stage: If team is able to follow storming stage and makes conflict resolved with
unity emerging. This makes consensus develops which is been used by leaders over
performing individual role which makes task achieved in effective manner (Britton,
2017).
 Performing stage: In this stage all kinds of establishment is made in order to make
performance organized in more effective way. It is one of the most important step which
makes performance increased.
 Adjourning stage: In the adjourning stage all kinds of goals is been accomplished and
major emphasis is paid over giving final shape to task. So, at this stage team members
can return back to their work and wait for feedback attained from customers consuming
it.

This model makes communication skills develop by dividing the work into various steps
which makes communication within team enhanced through organizing discipline and order
within the team. It leads upon making task completed in more organized manner.
As I have to apply over the post of Operations Manager for which I should be having
professionalism within me and making development of work done in more organized manner.
So, in order to make development through professionalism possible communication is required
to be presented within the team which makes development over various kinds of process done in
more organized manner. This has helped in understanding about process within hotel which
makes coordination develop trough making work done in more organized manner within hotel.
In this team work is been developed.
LO 2
Self-assessment approaches and techniques
This is the process which is based upon making an individual analyse itself in making
over all perspective developed related to making individual develop itself in more organized
manner. Under it SWOT analysis is don that makes strength, weakness, threat and opportunity
analyzed in more effective manner (Christensen and et. al.., 2017). This makes individual
develop itself in more effective manner. Further analysis has been done as follows:
Strength Weakness
 My strength is that I am having good
observation skills which help in
developing understanding about
particular worm more clearly and
effectively.
 I have another strength which is my
thinking skills that makes innovative
ideas to be developed in more effective
manner.
 Lack of communication skills lack
within me that has made information
circulation very difficult within the
hotel or organization I am working for.
 Also my presentation skill is not good
which makes presentation not done in
effective way.
Opportunities Threats
 Opportunity that is been developed by  The biggest threat is my weakness

me is due to my observation skills
which helps in making correct decision
in relation to growth of Hotel.
 Then my thinking skills makes
innovative ideas developed in more
organized manner which increases my
work efficiency.
which makes me less worthy for the job
I am willing to apply for. Also my
weakness impacts my personality also.
 Another threat that is been possessed by
me is my communication skills which
has made various important
information not to be circulated in
effective manner that can delay
completion of tasks within an hotel.
Belbin team roles
In order to make team building possible with more efficiency Belbin team role is been
applied for developing of team work within management of hotel. Under it roles like plan,
monitor, evaluate and coordination is been covered. There are four major roles which make team
organize work in more effective manner. As I am applying for Operations manager post these
roles helps me in developing of teamwork in more organized manner. Planning has been helping
in making organization of different task done with discipline. Evaluation is another important
element which is been used for developing of better productivity within the team. In this
coordination is required to be done which makes team perform task in more impactful manner
which makes better results attained in relation over accomplishing task.
Comparison against job specifications and required personal and professional skills.
Job specification requires both personal and professional skills to be told in order to
makes sure that proper understanding is been developed about the candidate. It helps in making
recruiter see that weather candidate is correct or not for the position. Also both the skills makes
impact over candidates understood in more organized way. It attracts recruiters since skills
shows multi tasking abilities of candidate. Both skills make interest of the candidate seen which
makes skills enhancement possible (Hill, 2017).
Learning and development approaches
These are the approaches that help in making learning with the helps of development of
professionalism is done with consistence in it. One of the approach helping in making learning
development possible has been explained as follows:

The Gagne-Briggs model this is that kind of model which describes about making
instruction develop regarding learning and determination of content. In this model there are three
phases that is been covered through determining objectives, sequences and external events which
makes learning possible. It has helped in making learning and development more easy with
effectiveness in nature. Under it different kinds of elements is covered which is based upon
media required i.t helps in making objectives achieved through desired outcomes in more
effective manner. The come role of facilitator which makes learning facilitated which is focused
over making things learn with ease and effectiveness. Further the theory tells about instructional
strategies that lead over developing of objectives, sequencing and making creation of external
learning developed more strategies resulting in gaining effective outcome. Determining over
attaining outcomes through making terminal objectives achieved which involves learning styles
development with innovation. In this approach learning is been done through making goals and
objective in relation to job achievement possible. Further in this various kinds of terminal
objective related to personal and professional development is been made through enhancing
learning outcomes. It provides sample which makes intellectual learning of skills possible over
making theories applied in more effective manner. It makes appropriate skills developed within
me which makes more chances of me getting selected for job in an organization (Hulburt,
Colaianne and Roeser, 2020).
Since, I have to apply for job position of Operations Manager in Britannia Hotels
London. Such development is helpful in making various kinds of skills developed through
innovative mode of learning possible. Also it make me more frequency in relation over
knowledge development over various aspects covered in more effective way. Then SWOT
analysis is done which makes improvement show with consistency within an individual.
LO 3
PROFESSIONAL DEVELOPEMNT PLAN
Personal development plan is the plan which makes development of action done through
making proper analysis over individual’s skills possible which helps in assigning of development
over job role possible in more organized manner (Lemarchand-Chauvin and Tardieu, 2018).

Further the personal development plan is done in relation to operations manager explained as
follows:
Sr.
No
Learning
Objective
Current
Proficiency
Target Proficiency Development
Opportunities
Judging
criteria
Time
Scale
SMARTGO
ALS
1 Commun
ication
skills
I am lacking this
skill because of
which problems
is been faced
while
communicating
and barriers is
been formed
which
information
circulation.
I am required over
making
improvement of
skills through
making skills
developed in more
organized manner.
Such skills
can be
improved
only with the
help of
listening to
audios and
reading
articles.
Improvement
of
communicatio
n is been
judge which
makes
feedbacks
attained in
more
organized
manner.
1 months SMART
goals is
helpful for
me in a way
that it helps
in making
may job
assistance in
relation to
communicat
ion skills
achieved
within time
limit.
2 Problem
solving
skills
I am not good at
solving skills
which makes my
problem skills
weak and less
effective.
I am required over
developing of these
skills in order to
develop strong
decision making
possible in more
organized manner.
This skills
makes
improvement
through
reading books
related to
mental and
physical
health
(Scander and
et. al.2019).
Judging is
been done
over the
development
through
taking part in
conflict
positive
workshops
and learning
bout anger
2 months SMART
goals makes
me decide
about those
measures
which helps
me in
making
develop
measures
which is

management. required i
order to
make
conflict
solving
possible in
more
effective
manner.
3 IT skills I have weak IT
skills which
makes my
assistance power
to be reduced
and make data
recording not
possible. This
impacts
performance of
my team also.
I am required to
improve these skills
in order to reduce
unnecessary time
taken in assistance.
also innovative tools
is been used to make
assistance possible.
These can be
improved
using certified
courses. Also
with the help
of
Top level
managers and
leaders
3 months SMART
goals helps
through
making
relevancy
developed
within the
working
patters.
Through
making
these skills
develop in
no time.
Since I am applying for post of Operation this plan has helped me in understanding about
various kinds of skills which should be developed by me in order to make my job selection
possible. Further the plan has helped me in understanding about my negative skills over which I
have to work for making my selection done in more organized manner (Skinner, Leavey and
Rothi, 2021).

LO 4
Effective CV Writing

JOB SPECIFICATION
Hotel: Britannia Hotels
Job title: Operations Manager
Qualification:- Hotel management
Essential Criteria:
 Must develop better communication mechanism which makes operations performed in
more organized manner in operations department.
 Should makes functional unit perform its functions in more effective manner.
 Must have adequate knowledge regarding managerial concept and legislations.
 Should be able to develop with making complex situation handled with more effective
manner.
Desirable Criteria:
 3-years of experience
 Good communicational skill
CURRICULUM VITAE
Curriculum Vitae
Name: - Stella John
Address: - 28rd street, West-side lane, London
Phone No: - 142516348
Career objective: In order to make pursue of career possible and provide opportunity for making
me apply my skills to be developed.

Educational Qualification: -
 BHM
 MBA
Experience: 2 year working experience in retail firm.
Declaration:
I hereby declare that all above information presented by me are correct as per my knowledge.
Date:
Place:
Interview processes and preparation
The process of interview is very easy and effective which makes preparation done about
the post over which an candidate has applied for. Under interview three stage process is applied
which is explained as follows:
First stage: In this background of organization of hotel in which application is to be given is
understood for making sure about right position.
Second stage: In this stage all process regarding job is required to be studied and information
about skills required for it is studied(Tong and et. al. 2020).
Third stage: At this stage an individual makes communication with confidence level checked in
more effective manner.
Generating evidence of skills and experiences
JOB DESCRIPTION
Organisation: Britannia Hotels
Department: Operations
Job Title: - Operations Manager
Job location: London
Job summary
Company is searching for a deserving candidate who posses required skills and knowledge of
assistance of hotel management practices and to manage employees effectively.
Role: -

 Formulating policies and strategies for performing operations
 Organise training programmes as per requirement of employees
 Manage ethics in practices
 Compliance with all the laws related to organisational operations.
CONCLUSION
From the above file conclusion can be generated about professional identity and practices
which makes development done in more organized manner. In this individual makes
development done with its skills. Also the file covers about personal and professional
development which helps on developing an individual in more effective manner. The SWOT
analysis is done of an individual which lead over making Personal development achieved with
more efficiency. In the end interview process and requirement of skills is been don in more
effective manner.

RFRENCES
Books and Journals
Bertin, G. and Pantalone, M., 2019. Professional identity in community care: The case of
specialist physicians in outpatient services in Italy. Social Science & Medicine, 226,
pp.21-28.
Bochatay, N., 2018. Individual and collective strategies in nurses’ struggle for professional
identity. Health Sociology Review, 27(3), pp.263-278.
Britton, C., 2017. From working hours’ restrictions to professional identity: the development of
the surgical care practitioner role. Journal of perioperative practice, 27(12), pp.283-287
Christensen, M.K and et. al.., 2017. Positioning health professional identity: on-campus training
and work-based learning. Higher Education, Skills and Work-Based Learning.
Hill, S.L., 2017. Exploring the Curricular Possibilities of Pre-Service Teacher Professional
Identity. In At the intersection of selves and subject (pp. 105-113). Brill Sense.
Hulburt, K.J., Colaianne, B.A. and Roeser, R.W., 2020. The calm, clear, and kind educator: A
contemplative educational approach to teacher professional identity development. In
Exploring self toward expanding teaching, teacher education and practitioner research.
Emerald Publishing Limited.
Lemarchand-Chauvin, M.C. and Tardieu, C., 2018. Teachers’ emotions and professional identity
development: Implications for second language teacher education. Emotions in second
language teaching, pp.425-443.
Scander, H and et. al.2019. Sommeliers' Food and Beverage Combinations: Social Conventions
and Professional Identity. Journal of Gastronomy and Tourism, 4(1), pp.29-39.
Skinner, B., Leavey, G. and Rothi, D., 2021. Managerialism and teacher professional identity:
Impact on well-being among teachers in the UK. Educational Review, 73(1), pp.1-16.
Tong, R and et. al. 2020. Professional and interprofessional identities: a scoping review. Journal
of interprofessional care, pp.1-9.