Professional Identity and Practice Report - HRM in Hospitality

This report analyzes professional identity and practice within the context of human resource management (HRM), specifically focusing on the Premiere Inn organization. It begins by defining professional identity and the importance of continuous development, then identifies advantages for stakeholders in the hospitality sector. The report determines the skills and competencies expected of an HRM in this context, followed by a self-assessment of the author's abilities using SWOT and Belbin team roles. It then explores various learning theories and approaches used for personal and professional development, and outlines a detailed development plan to enhance chosen skills. The report also includes a simulated job interview and a critical analysis of its strengths and weaknesses, concluding with a summary of key findings and recommendations. The content covers essential aspects of professional development, providing a comprehensive overview of the skills and knowledge required for a successful career in HRM within the hospitality industry.

Professional identity and
practice

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
P1 Determine the advantages in the current professional development of different stakeholders
pertaining to the selected business sector....................................................................................3
P2 Determine the professional employer expectations of skills and competencies in context
of the selected business organization 4
P3 Determine own abilities, skills, and competences for desired job role..................................5
P4 Determine the range of learning theories and approaches used for personal and professional
development processes................................................................................................................7
P5 Determine a development plan to enhance chosen skills and competencies in context of the
selected business profession........................................................................................................8
P6 Determine a job interview for a suitable service industry role.............................................11
P7 Determine key of strengths and weaknesses of an applied interview process.....................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Professional identity in practice is defined by the required skills, competencies and
knowledge for a specific job position. The professional development can only be accomplished
by continuous growth and enhancement of professional skills and abilities. An individual need to
adapt to the changing business environment and develop the required skills for dealing with
different technicalities and challenges pertaining to the job position. In order to support the
report with relevant information, Premiere Inn is the chosen organisation which is a British
global organisation famously known for delivering its quality services to its worldwide
customers. This association is in The hospitality business sector, established and headquartered
in England UK. The association was coined out by Whitbread in 1987. The discussion revolves
around the job position of human resource manager in the association premier in wherein a
human resource manager has to shoulder different responsibilities for retaining the employs in
attracting new employees, the report delivers advantages of professional development,
determination of the skills and abilities for the specific job role, learning theories, development
plan, job interview, the key strength and weaknesses of the interview process (Attenborough and
Abbott, 2018).
MAIN BODY
P1 Determine the advantages in the current professional development of different stakeholders
pertaining to the selected business sector
Professional development delivers different set of benefits and advantages to both an
employer and an employee of a specific organisation. The benefits of professional development
to the employer and employees are discussed below:
Benefits to the employees
Improved resume: An individual can improve or enhance the resume with the help of
professional development wherein he/she can add skills, abilities and knowledge grabbed from
the specific job role which further contributes to have access over easy employability and career
opportunities in the future time period (Best and Williams, 2018).

Personal fulfilment: An individual can develop his personal well-being and abilities wherein an
individual can Deal with all the challenges Phased in both professional and personal life. In
professional life and individual can get better idea of quality working and important decision
making, personal life His/her Can address these skills and abilities for smart quality living.
Benefits to the employer
Skilled workforce: With the help of professional development and employer can get what he
actually wants that is skilled workforce, which helps the employer for numerous ways be it
quality working, decision making, managing the workforce, accuracy, Meeting the deadline and
so on that overall development the growth and business success.
Effective communication: effective communication is a Key requirement for any business in
order to rightly conduct the business operations as per the determined objectives. When
employees are skilled and professionally developed they contribute their important opinions and
views as per their experience and abilities for decision making, Contributes towards cooperation
and coordination between different business units and teams with effective communication and
other soft skills such as teamwork (Bimrose and Brown, 2019).
P2 Determine the professional employer expectations of skills and competencies in context of
the selected business organization
For the job role of human resource Manager in premier in there are certain expectations
that needs to be met by the manager these are discussed below in brief:
Knowledge about IT skills: IT skills are very Crucial which involves knowledge about
technologies and software, wherein a human resource manager in premier Inn Needs to have
complete information about latest technologies in order to maintain and record the relevant
information pertaining to the workforce management system and related software deployed in
the organisation and their use.
Strong communication skills: Strong communication skills are an important facet of a human
resource manager is without communication skills it becomes difficult for the manager to
conduct any work assigned. Human resource manager must have effective communication skills
in order to deliver the organizational objectives, the task which is to be performed, the
performance assessment feedback from clients, deliver the performance management of the

organisation to the top executive and so on wherein communication plays an important role in all
the Business activities done by the human resource manager (Chen and Hubinette, 2017).
Critical thinking abilities: critical thinking abilities is important in order to formulate decision-
making to different organizational challenges and workforce management. Where in the human
resource management should have abilities in order to make important decisions pertaining to
employee grievances and issues and other business environment challenges that needs to be
deployed in the organisation. All these requires critical thinking abilities in order to contribute by
effective decision to different organizational context.
Interpersonal skills: the human resource manager must have strong interpersonal skills which
involves that The HR manager must be capable of A building relationship with the employees by
addressing their opinions and views pertaining to the task assigned and different business
activities, coordinating efforts by proper guidance and leadership, Contributing their engagement
towards the business by effective two way communication so that employees feel satisfied and
comfortable in the positive working environment of the workplace (Fergusson and et.al.,2020).
Accountability and answerability: These two terms are determined by that the human resource
manager must be accountable and answerable to the work wherein the manager should deliver
timely reports to the top-level executives about the workforce performance, the resources
utilized, the overall growth, the changes improvement that needs to be implemented and so on.
The HR manager must be responsible and liable for the respective duties and roles assigned.
P3 Determine own abilities, skills, and competences for desired job role
I need to analyze my own skills and abilities in order to accomplish my career objectives.
With the help of SWOT analysis I would be able to know that what are the grey areas, the skills
that I need to improve and the areas that I am doing very well.
Strengths Weaknesses
strong verbal and written communication
Technical skills such as knowledge about
latest technologies and software
I need to improve my Critical thinking
abilities
I need to improve my leadership skills so that
rightly able to manage different task within

the specified standards and deadlines.
Threats Opportunities
With the increasing competition in the market
place wherein there are numerous numbers of
candidates for the same job position, it
becomes difficult to get employability.
With the advancement in the technology I
need to have complete knowledge about it is
technologies and HRM software.
Advanced knowledge about the human
resource management with the theories and
approaches used in the workplace.
With the rising globalization the different
employment opportunity for human resource
management.
Belbin team roles:
It defines that how teams need to be managed by Effective team working skills and
coordination among different individuals in a team to accomplish the group goals (Liu and
Geertshuis, S., 2021).
Action Oriented Roles People Oriented Roles Thought Oriented Roles
Shaper: Shaping out creative
ideas for actual working of
the plan
Coordinator: Responsible
for execution of plan
Plant: Implementation of the
objectives with the optimum
utilization of the available
resources
Implementer: Turning the
ideas into real action.
Team Worker: Establishing
teamwork and cooperation
among individuals
Monitor-Evaluator: Control
the developments of the plan
and implement corrective
measures.

Completer Finisher: deploy
important decision and
scrutinize the developments
in the plan
Resource Investigator:
Identifying different
resources required
Specialist: Specialization
over certain job roles with the
best of the skills and abilities.
Human resource manager must implement and execute the assigned task as per the Belbin team
roles where in the human resource manager must be an action oriented wherein he should deliver
innovative ideas and decision making to complete the science project, he should be people
oriented by promoting coordination and teamwork with available resources to accomplish the
group goals, he/she should be thought oriented wherein he should plant and monitor the progress
of the planning objectives (Moorhead, 2019).
P4 Determine the range of learning theories and approaches used for personal and professional
development processes
There are different types of learning theories and strategies for personal professional
development process, these learning theory helps an individual to do smart learning by covering
each and every element of the specific subject these also involves process and techniques of
accomplishing a specific learning objectives. The learning theory is used for professional
development process are:
Honey and Mumford learning theory: this theory revolves around that there are different
learning styles of an individual such as activist, theorist, pragmatist and reflective. Activist
involves the learning styles where an individual learns through practicing and brainstorming.
Theorist involves individuals who learns by addressing In-depth research and knowledge about
the specific topic the pragmatist learning styles Involves the individuals those who believe in
acquiring practical knowledge and reflector involves the individuals who address the real life
examples linking it with the learning subject (Nickel and Zimmer, 2019).

Kolb’s learning style: this learning approach involves adding innovative approaches and
algorithms to address quality learning of a specific subject. In cold learning style an individual
finds out new ways of learning approaches by initiating on interest and consistency for the
specified topic
P5 Determine a development plan to enhance chosen skills and competencies in context of the
selected business profession
Proficient the advancement plan will help me to enhance my current skills and abilities
and accomplish the professional and the future career objectives.
Opportunities Current standard Future standard Action for improvement
Time management 8 10
I need to schedule
different activities and
execute those activity as
per the scheduled time,
working on group
projects by meeting the
project target in the
specified deadlines.
Planning 7 10
Planning and formulation
of important decisions in
the workplace.
Communication
(Non-verbal)
8 10 Pen down research on the
specified team project

that will not only help to
improve written
communication but also
give an idea of what and
record of all activities.
Leadership 6 10
Reading out different
approaches of leadership
styles and implementing
those for improving the
practical knowledge of
leadership.
Decision making 7 10
Taking part in decision
making and group
discussions in the
workplace by delivering
innovative ideas and on
opinion on business
challenges and subjects.
Language 8 10
Reading out books and
dictionaries, taking
classes on improving the
language skills (O’Shea
and McGrath, 2019).
SKILLS ACTIVITY TO
IMPROVE TIME PERIOD EVIDENCE
Time management Time management is an
important tool which
2 months Accomplishing the
project standards and

helps to schedule
Different business
activities and complete a
specified task at a given
deadline. I need to focus
over making timetables
and sheets for each
activity done and to be
achieved at a specified
deadline.
targets at the given
deadline.
Leadership
Reading out books and
other sources to find out
leadership approaches in
the workplace.
4 months
Guiding the team as
per the determined
project objectives.
Decision making
Researching on different
topics together relevant
information and taking
part in group decision
making and adding On
ideas.
3 months
delivering
improvements and
changes required in
the workforce
management to the
top-level executive.
Communication
Pen down research on
important project targets
and objectives.
2 months
Writing down reports
On different projects
and delivering the
final report to the top-
level executive.
Planning Interaction with the
group members in order
to rightly plan the group
objectives as per the
4 months Planning of different
project objectives and
how to execute and
deploy individuals to

specified deadline and
working standards
different job roles to
accomplish the
specified objectives.
Team working
Taking initiative in
coordination and
cooperation with the
team members to
accomplish the group
goals.
3 months
Success of Group
project work with
quality working and
submitting the project
assigned before the
deadline.
P6 Determine a job interview for a suitable service industry role
For the job role of human resource manager, Premier Inn and holds different criteria is and
expectations that the specific candidates must meet apart from the knowledge about the technical
skills, there were certain questions that have been put up in order to test the knowledge about the
roles and responsibilities needed by a human resource manager. These questions are discussed
below:
1. What Are the skills abilities required for the human resource manager?
Human resource manager needs to have a set of different skills and abilities such as effective
communication skills, strong leadership skills, knowledge about IT and technical skills,
interpersonal skills in order to manage the workforce (Tsybulsky and Muchnik-Rozanov, 2019).
These list of skills are very crucial for a human resource manager right from written to verbal
communication skills wherein human resource must effectively communicate the performance
management to the top-level executives and the organizational objectives of the task that has to
be performed by each individual to the employs, address their issues and concerns related to the
work, technical skill and knowledge about technologies and computer Skills to manage the roles
and duties assigned, financial skills to deliver fair remuneration and compensation to the
employees.
2. Determine the roles and responsibilities of human resource manager

Human resource manager have to shoulder different roles and responsibilities with the main
responsibility of delivering fair remuneration and compensation to all the employees at the
workplace where in the human resource manager must bound to the legal compliance of paying
minimum wages to the employees and other benefits such as Leaves and comply with other legal
norms framed by the government of UK. The human resource manager must deliver proper
training and development as the manager is responsible for performance management and
improvement in the workplace, the human resource manager should develop deployed
contribution by maintaining positive working environment effective communication and reduce
conflicts in the workplace, the HR manager must deliver the reports on the performance
management, The resources required, the vacancies, and other related information to the top-
level executives.
3. What is the importance of human resource management?
As human capital is the greatest asset in Any business where in the human capital is responsible
for conducting the date today operational activities of the business to satisfy the business
objectives. Thus, Business management plays an important role in order to manage the human
resource capital of and work place and develop their skills and abilities for the benefit of both
employees and organisation. Human resource management is Crucial to manage and monitor the
performance of employees in order to evaluate the effectiveness of the business performance that
how far the business is able to meet the specific target and what all improvements is the business
needs to make in order to accomplish the determined objectives.
4. How will you manage conflict in the organisation?
Conflicts lead to reduce efficiency of the business and redundancies in the business performance.
Managing conflicts is an effective tool which can be accomplished by practicing effective
Communication. Given resource manager needs to promote more group discussions, teamwork,
addressing the issues and concerns faced by an employee and other approaches so that each and
every employee in the workplace feels comfortable and satisfied in the working environment. In
case of clashes of opinion, the HR manager can Address each employee opinions and deliver
desired solutions.

P7 Determine key of strengths and weaknesses of an applied interview process
In the interview process the employer had certain expectations and standards for the job
role of human resource manager. As premier in is a multinational organisation, they association
have greater pressure in order to recruit the best among the pool of candidates. As human
resource is an important asset to the organisation where in the employees must be skilled,
knowledgeable and experienced enough to rightly manage different organizational roles and
responsibilities. I was asked certain questions pertaining to the realm of human resource
management, the employees were very friendly wherein they addressed all the working standards
followed by the organisation, ethics and values that needs to be complied with all the employees
working in premier in. The interview process was started off with test and followed by the pre-
eliminatory interview to screen the best who rightly matches the job requirements of the human
resource manager. The weak points that I found in the interview process was that the salary
expectations where in the business could not meet the salary expectations of candidates who are
freshers or even experienced, they association should keep a higher salary range in order to
attract more candidates for the job role, The association should also promote its recruitment
process so that large number of candidates can appear for the interview process, this would not
only help to recruit and find out the best desired candidate for employment but also reduce the
cost of the business (Vokatis and Zhang, 2016).
CONCLUSION
In a nut shell, it can be concluded that the above report clarifies the importance of
professional development required for both organization and self-benefit. It is and continuous
growth of professional skill development in accordance to the challenges and technicalities
Required to rightly manage and satisfy the job requirements. Human resource manager is the
chosen job position wherein the report delivered the different responsibilities wherein required to
rightly manage and satisfy the job requirements. Human resource manager is the chosen job
position wherein the report delivered the different responsibilities needs to be met by and human
resource manager, development plan defines that what an individual need to maintain in order to
meet the expectations of the specific job position and the evaluation of the current skills and
abilities. Human resource manager have to shoulder different roles and responsibility in contacts

of the hospitality business sector right from retaining the existing employees to attracting new
employees in order to rightly manage the workforce of the chosen hospitality business sector.

REFERENCES
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