Report on Professional Identity and Practice in the Service Sector

This report examines professional identity and practice within the service industry, focusing on the Ritz London hotel. It covers the benefits of ongoing professional development for various stakeholders, skills and competencies expected for a General Manager role, and a critical evaluation of the author's own skills. The report also explores different learning theories and approaches for personal and professional development, including cognitive, behaviorism, constructivism, humanistic, and connectivity learning theories. A personal SWOT analysis assesses the author's strengths, weaknesses, opportunities, and threats in relation to the General Manager position. The document further includes a detailed development plan applying learning and development theory, a mock job interview for a service industry role, and an evaluation of the interview process, highlighting key strengths and weaknesses. The overall aim is to enhance career prospects and professional identity through self-assessment and targeted skill acquisition.

Professional Identity
and Practice

Table of Contents
INTRODUCTION ..........................................................................................................................3
LO 1 ................................................................................................................................................3
Examine Key benefits of on-going professional development for different stakeholders.....3
Skills and competences expected by the employer for specific roles....................................4
Critically evaluate own skills and competencies for the job role of General Manager in Ritz
Hotel.......................................................................................................................................5
Different learning theories and approaches used for personal and professional development. . 6
LO 2 ................................................................................................................................................7
Assess own abilities, skills, and competences for a specific job role.....................................7
Provide a detailed development plan that applies underpinning learning and development
theory......................................................................................................................................8
A comprehensive development plan that sets out clear and achievable targets, strategies and
outcomes of learning and training .........................................................................................9
LO 3.................................................................................................................................................9
Undertake a job interview for a suitable service industry role...............................................9
Activity: Mock Interview- Undertake a job interview for a suitable service industry role...9
Evaluate job interview process.............................................................................................11
Review key strengths and weaknesses of an applied interview process..............................12
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
Personal development is the life long process which an individual seeks in order to assess
its own skills and abilities and then set the goals accordingly in order to maximise and realise its
potential. On the other hand, professional development can be referred to as the developing the
skills and competencies in order to perform the job role effectively and efficiently. These two
when united jointly advert to the procedure done which an organisation and the individuals act
themselves in the process of learning something so that the decided goals are achieved by
meeting all the challenges (Ahmed, 2018). The organisation chosen for this report is Ritz London
which is a luxury hotel located in London, United Kingdom. It was founded by Swiss hotelier
Cesar Ritz in 1906. This report covers the importance of on going professional development
and self oriented acquisition so that career possibility and professional identity is enhanced and
assessing own skills and competencies. Furthermore, it also deal with a professional
development plan which is required to be designed and presentation of scope of service industry
and the transferrable skills for the job application.
LO 1
Examine Key benefits of on-going professional development for different stakeholders
 Increase Retention: It has been founded at all the employers are busy in cost cutting for
opportunity is a such as training. If any organisation offer the personal development to
their employees it will show that how the employer is caring about their career
progression and it will result in the increase in interest in keeping them in the
organisation for a long duration of time period.
 Build confidence and credibility: No any employer want to miss the important skills from
their organisation. By providing professional development training opportunity is to the
staff members created the confidence in the work they do. Along with this it is also
helpful in building the credibility so that they can continue to gain the new sets of skills
and certificates.
 Make succession planning easier: The programs related to the professional development
are considered as the tools for providing training to the Future leaders of the organisation.
Instead of hiring outside from the business it is the best way to promote the current
employees. It will show the staff members that they have a long career with the current

organisation. Along with this it also leads to the reduction of knowledge gaps. In simple
words it can be said that by arranging the professional development programs the
employer can help the employees in master skills which they are required to progress.
 Re-energize your staff: Professional development help in breaking up the monotony of
everyday work and reenergizing the creativity of the employees. Ritz London help their
staff members in gaming the new skills and personality is by providing the periodic
professional development programs under which the employees can translate into how
they can approach to their jobs.
 Improved Efficiency: Professional and personal development not only leads to the the
offering of new skills said to the Employees but it also helps the staff members in gaining
the several of opportunity is a which they learn from other people in the training. By
listening the professional share, it leads to the development of new ideas and
perspectives. It result in the greater efficiencies of Ritz London.
Personal and professional development is found as a lifelong process. It is considered as the
way for which the people worked to assess their skills and qualities a by considering their AIMS
in the life by setting goals so that they can realise and maximize their potential. Investment in
personal and professional development allows the individual to be proactive in bringing the goals
to the life and give them a sense of self awareness along with the directions.
Skills and competences expected by the employer for specific roles
General manager is a person who is responsible for coordinating the affairs of the entire
organisation with sub managers by overseeing the activity is at the various levels of department.
Below mentioned are the some skills and competences which are expected by the Ritz London
for the role of general manager:
Skills
 Leadership skills: It has been founded at the general manager of organisation also work as a
leader. So it is necessary for them to have an effective leadership skills so that they can
influence the subordinates positively to achieve the desired goals and objectives of
organisation. The general manager have to to show the employees of organisation that what
they have to do.
 Creative Skills: It is very important skill in the hospitality sector as it leads to the presenting
of services in a creative manner. It is necessary for general manager to develop such Ideas

which help the Ritz London to provide the services in a creative manner to the customer. It
leads to the creation of loyalty base of customers.
 Problem Solving Skills: The society E and environmental factors are dynamic in nature. The
general manager of Ritz London have to deal with several new problems each and every
day. So they are required to have the proper skills so that they can solve the problems and
found the effective solutions to the organisation.
Competencies
 Team work: It leads to the growth and development of hospitality industry. Teamwork is an
essential factor for the hospitality industry as all of the employees combine together for the
purpose of providing the best services to their customers.
 Decisions making: It result in the a dreaming of objective so on a timer with the allocated
budget. The General Manager of Ritz London have to allocate the budget and make the
decisions according to them. It is expected from the General Manager to take the effective
decisions on the time so that the proper utilisation of resources can be done in an effective
and efficient manner.
Critically evaluate own skills and competencies for the job role of General Manager in Ritz
Hotel.
In the hospitality industry it is necessary to have the relevant skills and competencies for
the purpose of attracting the new customers and retaining the existing ones. For the job role of
general manager in Ritz London, I have to develop the skills of communication and problem
solving as it will influence the organisation and other employees as well. As a General Manager I
have to to ordinate with all the other staff members and make the effective decisions on a time. I
have to make sure that the employees of organisation the best services to their customers. Along
with this I develop the competency of leadership and teamwork which helps me in taking the
effective decisions and managing my entire team in an effective and efficient manner.
Management of team employees the best services to their guest. It has been found that I have
lack of skills of creativity which is the important requirement of Ritz London. Then I have to
take the decisions I feel a little bit confused and hesitate which I am required to improve so that I
can enhance my productivity.

Different learning theories and approaches used for personal and professional development.
Below mentioned are several learning theories and approaches which are used for personal and
professional development:
 Cognitive Learning Theory: It is a Theory Vitthal look at the manner in which people
think. Mental processes are the essential part in understanding a water the individual
learn who is topper this theory states that the learner can be influenced by internal and
external environment as well.
 Behaviorism learning theory: It refers to the idea that how was student behaves on the
basis of their interaction with the other and why mental factors. This theory states that the
behaviour can be influenced from the external force is a on the place of the internal
forces.
 Constructivism Leaning Theory: It is based on the idea what the learner actually want to
create in their learning so which are totally based on the previous experience. The
individual can being taught and add all the knowledge and experience to their previous
ones to create a reality which is unique from all of them. This learning theory do the
focus on a learning as an active process which is considered as the personal and
individual for each and every learner.
 Humanos learning theory: It is just like the theory of constructivism. Majorly focus on
the idea of self-actualization. Under this theory the learner have to perform the functions
and understand the needs according to the hierarchy. Self actualization is the top most
need as it can be considered as the brief moment where the individual think that all the
needs are met. Learning environment can either move toward the meeting leads or away
from meeting needs.
 Connectivity Learning Theory: It is the other newest educational learning theory.
Basically it focus on the idea that the individual should learn and grow when they form
connections. It can be considered as the connection from each and every role and
obligation in their life. Hobbies goals and the people are considered as the connections at
it influence the learning of an individual.

LO 2
Assess own abilities, skills, and competences for a specific job role
In order to getting the job profile of general manager, an individual is required to have
specific skills and competencies so that the individual can perform the roles and responsibilities
in an effective and efficient manner. SWOT analyses is a tool which is used to analyse the
strength, weakness, opportunities and threats, below mentioned is the personal SWOT analyses
which help in knowing the skills and competences which are already existed along with the skills
which are necessary to perform the job effectively.
Personal SWOT analysis
In order to performing the job role of general manager, below mentioned are the abilities,
abilities and skills are obstinated below which are my strength, weakness, opportunity and
threats.
Strength Weakness
 Communication skills are my major
strength as the general manger have to
interact with customers for the purpose
of communicating regarding the
requirements and feedbacks to which I
become responsible to answer.
 By mutual corporation and hard work I
will dominate the abilities of leadership
as a general manager which help me in
taking my team forward.
 As a General manager, My creative
skills can be consider as my weakness
as I am nor able to present my dish in
an attractive way.
 It has been analysed that I get confuse
when I take any relevant and important
decision and it is necessary for general
manager to take effective decisions for
the purpose of retaining the customers.
Opportunities Threats
 As a general manager, I can follow the
chance to increase time management
skills which will help me in providing
the valuable services to the customers
along with providing the good quality
 Dynamic market condition is the main
threat fro me as a general manager.
Under such situation, the taste and
preferences of people change
constantly, which work as threat for me
to complete the work of research in an

of food on time.
 It has been found that the food
department usually faces the difficulty
of merger and customer issues, so I can
increase the opportunity to instil the
quality of team work by classifying the
complete work in the team so that the
work should be completed in an
effective manner and queries of
customers can be handled instantly and
efficiently.
effective and efficient manner.
 My competitors are consider as the
another threat for me as the competition
in the market is increasing day by day.
Personal skill audit
This audit is useful as it help me in sorting the skills which are required to develop for the
job role of general manager. It is necessary to develop the skills as per the required one so that
the roles and responsibilities of general mangers are carried in an effective and efficient manner.
Skills/
competencies/
abilities
Bad Average Good Excellent
Creativity skills *
Decision making *
Time
management skill
*
Communication
skills
*
Team work *
Leadership *

Provide a detailed development plan that applies underpinning learning and development theory.
The personal development plan is a activity program which leads to learning the poor
skills and competencies which are required to perform for a specific job role. In order to
performing the roles and responsibilities of job profile of General manager, I have poor skills of
decision making, time management and creativity which work as barrier in my efficient
execution (Pierson, Goulding and Campbell-Meier, 2020). By reading section of adept writer,
applicable cognition and applying my skills on hypothetical situations, I can develop these skills.
It help in gaining the practical and theoretical knowledge by the experiences of applying the
Kolb's learning theory.
A comprehensive development plan that sets out clear and achievable targets, strategies and
outcomes of learning and training
In order to setting the clear targets and strategies, above mentioned personal
development plan plays an important role so that the relevant skills are acquired which are
required for an efficient general manager. For the purpose of developing the skill of creativity,
time management and decision making, the ability of target is high as these skills are to be
feature instantly and within the time framework allocated for getting it (Wang and et. al., 2020).
It may take the time period of 6- 9 months for increasing my skills effecient. The strategies
which shall be adoptive will involve training programs for instill creativity skills and regular
activities of time management skills on hypothetical situations which help me in observing my
advancement and books and journals will further help me in informed the tricks and method for
processing these skills.
LO 3
Undertake a job interview for a suitable service industry role
Activity: Mock Interview- Undertake a job interview for a suitable service industry role.
Cover letter
Cover Letter
Date- xx-xx-xxxx
MR. XXX

Ritz London Hotel,
London
Subject- General Manager, Publicised in Newspaper
Dear Mr XXX,
If you are looking for a dynamical, awarding successful and workforce on General Manager for
the Ritz London Hotel, kindly consider my qualifications.
From the age of 17 years, I worked in the Hospitality industry. Firstly I started from dish
washer, busser, line cook to a General Manager. I gain the position of general manager with my
knowledge and experience along with skills as I started from the ground level and reached this
level. End-to-end my journey, I have acquired several skills which are required to perform the
job role of general manger effectively and efficiency.
I have stand out myself in succeed 40+ employees at a same time and with managing the event
of 200 meals per day successfully with the use of my skills and competencies. If you think my
passion and path record is close to your contest, kindly connect me rheough my email id which
is given here as [e-mail]
I hope to hear from you soon.
Sincerely,
Thank you
XYZ
Enclosure: Resume.
Curriculum Vitae
Curriculum vitae
Name- XYZ
Address- ABC, London Street,
London, England
DOB- XX-XX-XXXX
Nationality- British

Summary
Self motivated professional with the availability superior skills of manager and cook. I have the
quality to pass on effectively with customers and hold their trueness base and have succeed in
the situation of high pressure.
Skills
 Communication Skills
 Team Work Skills
 Leadership Skills
 Inventory Management
 Baking And Pastry Skills
Accomplishments
I have successfully managed a staff of 40+ employees during an event organised for 200 meals
per day in Birmingham.
Experience
07/2016- Current General manager in Hilton Hotel.
12/2015- 06/2016 Executive chef in Shangri la Hotel.
Education
2011 Masters in Business Administration from London University.
2007 Hotel Motel management from London University.
Hobbies and Interest- Reading, writing articles.
Declaration
The mentioned information is true according to my knowledge and faith
Date- XX-XX-XXXX.
Evaluate job interview process
For the interview of the job role of Food and Beverage Manager, the following process
shall be adopted by the Ritz London Hotel which is discussed below-

 Phone screener- This step requires the organisation to screen the candidate which is
strong match according to the required skills, it helps in saving the time which shall be
invested if this step is skipped.
 Skill test- This step requires the interviewer to take a look at the theoretical knowledge of
the candidate. It helps in moving forward the skilled candidate and eliminating the
unskilled one so that talented candidate is selected for the job role.
 In person interview- Under this step, the interviewer already knows the qualification
and skills of the candidate. The interviewer now has to test his skills and identify what
can motivate it to work with maximum productivity (Powell and et. al., 2019).
This interview process is lengthy and time consuming which requires me to clear each
and every step in order to move forward. It examines my practical and theoretical knowledge by
undertaking test and interviews. It also looks forward to test my confidence and speaking skills
which is essential for this job profile. The biggest obstacle in this process is that it is a lengthy
process and involves elimination on each stage if it doesn't achieve the passing criteria.
Review key strengths and weaknesses of an applied interview process.
Strength of the interview process-
 This interview process will help the Ritz London Hotel to screen the qualified and
talented candidate for the given job role.
 It will help the hotel in saving the cost and time from being invested in an unqualified
candidate.
Weakness of the interview process-
 This involves a lengthy process where interviewer of Ritz London hotel has to focus too
much on the minute details.
 The whole process involves a lot of time and cost in conducting test and personal
interviews which is also a time consuming process (Pugh and Broome, 2020).
CONCLUSION
It is concluded from the above report that personal and professional development is very
necessary for a individual to perform its job role effectively and efficiently. The professional
development benefit the stakeholders of the Ritz London hotel as it makes the employees highly