Professional Identity and Practice Report - Hospitality Management

This report examines professional identity and practice within the context of the hospitality industry, using Premier Inn as a case study. It begins with an introduction to professional identity and its importance, followed by an overview of Premier Inn, including its services and operational approach. The report then explores the benefits of ongoing professional development for employees, including increased efficiency, encouragement, and confidence, alongside the skills and competencies employers like Premier Inn seek in their employees, such as willingness to learn, problem-solving abilities, and positive behavior. An assessment of skills, abilities, and competencies for a Hospitality Manager role is provided. The report further critiques learning theories associated with professional and personal enhancement, including behaviorism, cognitive theory, and social learning. A development plan is outlined, followed by an analysis of a job interview process, and finally a conclusion summarizing the key findings. References are also included.

Professional Identity
and Practice
1

INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................4
Company Overview................................................................................................................4
Benefits from ongoing professional development...................................................................4
Skill and competency wanted by Employer...........................................................................5
LO2..................................................................................................................................................6
Assessment of skill, ability and competency for the designation of Hospitality Manager....6
Critique of learning theories associated with professional and personal enhancement.........7
LO3..................................................................................................................................................9
Development plan...................................................................................................................9
LO 4...............................................................................................................................................10
Job interview for Premier Inn...............................................................................................10
Strength and weakness of interview process........................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
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INTRODUCTION
Professional identity and practices act as a key component of every professional as with the help
of this aspect take and effectively undertake skill enhancement activities in order to have
efficient knowledge and understanding of various types of capabilities which is essential for
them to perform their job role in career aspects (Walter and Terry, 2021). There is different type
of comprehension as well as efficient needs for a professional through which they can not only
enhance their competencies skills and knowledge but can also assure long-term career
opportunity.Present report has been conducted on Premier Inn hotel which is the multinational
and leading hospitality corporation offering wide range of high-quality services and facilities to
customers around the world.In this report advantage of ongoing professional is being included
along with the expectation of employers in terms of competencies and skills from employees.In
addition to this learning theories that help in conducting personal and professional development
is also included in this report along with development plan and job interview.
LO 1
Company Overview
Premier Inn in one of the largest and leading British hotel chains with more than 800 hotels and
72000 rooms.This organisation is operating their roles and responsibilities in hospitality industry
sector and was founded in the year 1987 headquartered in England, United Kingdom.This
organisation offers wide range of services and facilities to customers in effective manner. It has
been identified that top management of this organisation mainly aim towards selecting those
employees who are equipped with high skills and attractive experience within same
industry.Main purpose behind this is to accomplish organisational operations with more
effectiveness in order to maximize experience as well as satisfaction level of consumers towards
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organisation.In addition to this it has been identified that this hotel aim to provide best possible
experience to their guest with advanced feature such as supercomfortable amenities, area remote
control TV and many other services that will significantly enhance expectation of customers
(Sunderland, Robinson and Burgess, 2021). Furthermore it has been underlined that with the
help of talented employees and workers this organisation enhance their competitiveness in
industry, as these employees effectively provide high quality services to customers that not only
enhance consumer base royalty towards organisation but also allow company to retain them for
longer period of time.
Benefits from ongoing professional development
It helps to increase efficiency:
The principle advantage of professional development is that it improves productivity, capabilities
and skills of employees in a well define and effective manner. Furthermore, it has been
underlined that, these capabilities further lead them to work in more successful way that
improves efficiency also productivity of organization.
Encourage staff:
Ongoing professional development assists workers of Premier Inn in seeing new manners with
which greatest number of chances can be acquired by them (Skartland, 2021). This at last
supports them. Accordingly, they work with more energy and excitement for accomplishing their
focused on objectives and targets
Develop confidence:
It has been underlined that with the help of regular training significantly enhance confidence
level of staff as they get preparing for work through which their presentation can be improved. In
terms with Premier Inn, it tends to be said that administrators of this organization gives
continuous expert improvement preparing to its employees so they can take unhesitatingly
handle different circumstance which happens during their functioning time. Alongside this, with
it has been identified that employees with the help of confidence likewise takes right and fast
choices that suits to the circumstance all the more properly.
Aids while undertaking risks:
It has been identified by the managers of Premier Inn that risk is a significant part of work.
In this they with the help of offering ongoing training development sessions to employees can
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make them adaptive towards risk. These ongoing training persuades employees to face challenge
in their vocation at the hour of taking proficient choices to accomplish business achievement.
These choices likewise help organization in improving its productivity.
The entirety of the above expressed are the primary advantages that are acquired by
business associations stakeholders by directing ongoing professional development training
sessions in their organization at customary premise.
Skill and competency wanted by Employer
It has been post Covid-19 there are number of effective and efficient skills that each and every
employee within specific industry have certain level of expectation towards the candidates and
employees, as they always want to satisfy customers with best in order to maximize overall
profitability of organisation (Sisko, 2021). In terms with Premium Inn, it has been identified that
manager aim towards selecting and hiring those employees who are skilled potential and talented
and can satisfy needs and demands of customers in effective manner.This will not only help
organisation to influence and make customer stay with organisation for longer period of time but
also enhance employee performance level in effective manner.This will help them in taking
advantage of future career opportunity within tourism industry.It has been identified that there
are number of skills and competencies which is wanted by manager of female in hotel which is
being mentioned below:
Willingness to learn:
The principle presumption for the matter of Premier Inn is that it needs their workers to be ready
for learning new things at their own will. The boss of this association drives certain educational
course and expects that its delegates willing look into something comparable for overhauling
their knowledge so their show can be improved.
Capability to solve problems:
At next, business of Premier Inn likewise expects that recruited worker's ought to be fit
for tackling issues at their own level without getting befuddled. This capacity of workers will
straightforwardly contribute in creating positive work space where workers cooperatively work
with one another in powerful way.
Affirmative and good behaviour:
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It is another centre assumption for business of Premier Inn that its recruited representatives are
having positive conduct. This will guarantee that workers will act adequately with each other and
would not battle on superfluous explanation. Thus, with less contentions at work environment
workers can effectively emphasise upon their work. This will at last improve their efficiency just
as benefit.
LO2
Assessment of skill, ability and competency for the designation of Hospitality Manager
It is important for managers to think about their capacities and data which are asserted by them
and besides helps them in playing out their work and settling issues in reasonable manner.
Capacities are seen as the positive idea of individual or agent which helps them in executing their
business practices in convincing way (Hayek and Shabahang, 2021). Abilities are additionally
needed by an individual so they learn new things in sure and speedy way. Then again, skills
shows whether a representative is fit for performing business movement in explicit timeframe or
not. In context with Premier Inn, it very well may be said that its managerscentres around
dissecting their own abilities and skills so issues at working environment can be settled by them
in viable way. Here, it has been investigated that for the particular occupation job of showcasing
supervisor in the Premier Inn, the candidates are needed to owe certain abilities and skills so
their work duties can be executed by them in viable way. To comprehend the viability of the
applied individual, leaders and managers of the organization have led an ability review to look at
that if the candidate is appropriate for the organization. Expertise review is viewed as the
apparatus which mindful individual about their qualities and shortcomings. Ability review of
candidate for the work part of Hospitality Manager is expressed as underneath: -
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Critique of learning theories associated with professional and personal enhancement
It has been identified that the number of theories associated with professional and personal
development through which manager of Premier Inn can not only approach learning of
employees but can also handle complex business issues in a well-defined and efficient manner
(Ezenwakwelu and Etukokwu, 2021). Furthermore, it has been underlined that these approaches
and theories also aim towards enhancing profitability and productivity of company in an
effective way.Mentioned below there are some of the effective learning theories as well as
approach is being listed:
Behaviourism:
The methodology expresses that changes draw in new conduct of individual or workers. This
implies that at whatever point new conduct happens in then changes are at last evolved at work
environment. In setting to Premier Inn, it very well may be said that the organization is focusing
in on bringing new innovation for impacting interest of clients toward the organization. Along
these lines, to comprehend and utilize this innovation representative of the organization centres
around utilizing conduct approach so its connected difficulties could be acknowledged by them
in sure way.
Cognitive:
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Intellectual hypothesis addresses that people can adapt viably by guessing thoughts of the
student. This implies learning should be possible adequately by understanding real perspective of
employees. Regarding Premier Inn, it very well may be said that its workers can successfully
learn by guessing thoughts of their administrator that in reality the thing they are intending to
educate them. It causes representatives to learn at their own level by guessing thoughts of others.
Accordingly, they learn all the more rapidly.
Social learning:
Social learning approach plainly expresses that individual can viably learn by noticing others. In
setting of Premier Inn, it very well may be said that representatives of the organization notices
working acts of administrator. These representatives gain from the mix-ups of supervisor causes
workers to find out about their effect. With this recognition, representatives will ready to
conclude that strategic approaches are needed to stay away from by them to play out their work
in powerful way. Therefore, they will actually want to take more exact and viable choice for the
organization.
As per the above-mentioned theories and approaches it has been evaluated that social learning
and behaviour will proves to be fruitful for premier Inn hotel, as with the advantage of these
theories’ organisation can empower employees to undertake right and effective decisions in
effective manner. Along with this these theories will also allow managers of Premier Inn to make
employees adaptive towards new technology which will automatically in competitiveness and
profitability of organisation in effective manner.
LO3
Development plan
Development plan is mainly a list of actionable steps that allow individual to accomplish their
career goals in a well define and effective manner (Dhiman, 2021).With the assistance of
professional development plan person can be in specific insight into the ways through which they
can accomplish their career aspirations and can learn new skills and capabilities while
overcoming their challenges in effective. It has been identified that development plan also aids
business organisation to significantly overcome issues which is affecting the corporate
activities.It has been identified that managers of company can also undertake advantage of
development plan in order to conduct planning in terms with managers of Premier Inn.It has been
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identified that they provide training and development session to employees that helps in reducing
conflicts, with the help of which they can enhance their knowledge base development plan has
been formulated by Premier Inn through which they aimed toward solving problems with the
help of developing skills:
Skills Measurable Activities need to be
undertaken
Resources Attainable
goals
Time
period
Willingness to
learn
It tends to be
measure with
past execution
of association
that indicate
needs of
preparing.
The supervisor of
Premier Inn ought to
give development and
training opportunities
for employees who
needed to learn new
things and will assist
with addressing the
contentions among
staff by getting
preparing.
The organization
has sufficient
quantum of
talented just as
experienced work
force who help to
decide how to
tackle the
struggles and
show new things
By giving
preparing
workers can
take viable
business choice
that will assist
with extending
the business
capacities.
Also, it helps
with expanding
the information
base just as and
range of
abilities of
faculty.
4 Months
Capability to
solve
problems
Problems has
been identified
by manager in
order to
determine the
main reason
behind them.
The organization
needs to make
undertake planning by
concerning with staff
that assists with
taking care of issues
which are emerging in
business capacities.
As manager has
high abilities and
competency to
take care of the
business issues. It
ought to give
direction to
worker how to
It is essential
for manager to
record the
employees
performance
that how they
tackle the basic
circumstance
12 days
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For this there is
likewise need to have
appropriate
correspondence
among manager and
workers.
take care of the
issues.
that prompts
take care of the
issues.
Affirmative
and good
behaviour
Acceptable
conduct will
assist with
holding the
workers for
significant
stretch of time.
This is required
ability that looks to
upgrade the quantum
of customers by
taking use of
affirmative behaviour.
Need to give
sufficient
preparing and
make
enhancements in
practices.
Regular
basis
LO 4
Job interview for Premier Inn
A: Are you here for interview process ?
B: Yes sir,, I am here for job interview.
A: OK Good. Can you me hand me your CV to check your credential ?
B: Sure sir.
A: Tell me about yourself ?
B:My name is Bill Jene.......
A: Do you have any kind of working experience ?
B: Yes. I was working with Travelodge for more than 3 years
A: Are you able to handle this job profile ?
B: Yes sir I am very much capable to handle this job profile
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A: Okay Bill. Our department will let you know about the results and soon inform you for
document verification
Strength and weakness of interview process
It has been identified time that during the time of applying for the job role of a speciality
manager in Premier Inn. It has been acknowledged by me that there are some certain forms of
essential competencies and skills possessed by me that will help me to undertake this interview
process in effective manner.Furthermore, these skills will also allow me to accomplish my roles
and responsibilities for the applied position in efficient way (Arroyo, Knollenberg and Barbieri,
2021).There are number of questions asked by me during this process-by-processmanager in
interview which is mainly associated with my job role and personal experience.Manager and
interviewer effectively impressed by my knowledge base.In addition to this it has been identified
by me that in the process of interview I also evaluated that internship also aid me in having this
opportunity comparatively to other candidates.According to my view point it is essential for a
person to possess adequate skills and knowledge associated with the job profile.It has been
identified by me that as soon as I got information about the vacant position in Premier in which
is a leading organisation in hospitality industry segment in which I always wanted to work, I
engaged in preparation for interview process in order to gain comprehensive as well as effective
knowledge for the job role.This practice is effectively aid me to grab this opportunity that helps
me to accelerate my career.By responding appropriately to all the questions I got selected for the
position of hospitality manager mentioned below there are some strength and weakness of the
interview process identified by me:
Strength:
It has been identified by me that the interaction of meeting gave me help with improving
my abilities just as information base as they structure the way to achieve accomplishment in any
field of work. Additionally, it was recognized that I answered in a smart way to every one of the
inquiries and questions rose before me which intrigued the questioner. The entire method gave
me a lifetime experience. I additionally felt that the preparation acquired by me helped me in
clearing the meeting rapidly and attainably.
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Weakness:
I recognized that absence of general information and numerical abilities were the viewpoints
that acted against me in the screening. Additionally, I saw that I was under-sure and in a
condition of frenzy at start yet got familiar with the progression of time as my insight helped me
in acquiring certainty.
CONCLUSION
According to the above mentioned reported it has been concluded that professional
development plays important role for a person or a company that allow them to accomplish their
goals and objectives in effective manner.With the assistance of ongoing professional
development significant improvement in skills knowledge and competencies can be measured by
individual.This report also stated that there are a number of learning theory with the help of a
company can offer efficient training and development facilities to individual.These reports
acknowledge that interview method play a significant role that will allow organisation to select
best and suitable employee for their job position.However, it is essential for managers and other
key executives with an organisation to have proper knowledge about the challenges that can
affect the process of attracting and retaining employees.With the help of this they can overcome
the challenges in effective manner with the help of strategies and can issue or higher growth and
profitability.
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