HNC Hospitality: Professional Identity and Practice Report Analysis

This report analyzes professional identity and practice within the hospitality industry, focusing on continuous professional development and self-directed learning. It explores the benefits for various stakeholders, including employees, shareholders, and communities, within Marriott International. The report details expected skills and competencies for different roles, emphasizing the importance of communication, leadership, and analytical skills. It also examines personal abilities, competencies, and skills required for specific job roles, as well as relevant theories and approaches to personal and professional development. Furthermore, the report provides a development plan for enhancing skills and competencies within an organization and tackles interview strategies for service industry roles. Finally, it evaluates the strengths and weaknesses of an applied interview process, providing a comprehensive overview of professional development within the hospitality sector.

Professional Identity
And Practice
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Table Of Contents
INTRODUCTION……………………………………………………………………………3
PART A
P1Key benefits of continuous professional development for different stakeholders for a
specific organisation…………………………………………………………………………3
P2 Explain about the professionally expected skills and competencies required in a specified
organisation…………………………………………………………………………….4
P3 Explain about the own abilities, competencies and skills required for a specific job role..5
P4 Describe about the theories and approaches used for personal and professional
development processes………………………………………………………………….6
P5Explain about the development plan for enhancing the skills and competencies in an
organisation…………………………………………………………………………….7
PART B
P6 Tackle a interview for service industry role………………………………7
P7 Evaluate the strengths and weaknesses of an applied interview process………………..8
CONCLUSION…………………………………………………………………………….....9
REFERENCES……………………………………………………………………………….10
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INTRODUCTION
Professional identity can be defined as it is about the individual roles, responsibilities, values
which needs to be consistent with practices accepted by their specific profession. It is kind of
identity which is all about the individual-concept based on attributes, motives, experiences,
beliefs and values. In this report, the analysis has been done on the key benefits of the on-
going professional and personal development and also about the general competencies and
skills. (Jinwei, W. A. N. G., 2018)The research has also been done on the learning theories,
approaches and also about the own skills and competencies. The analysis has also need to be
done on the development plan. The chosen company is Marriott International which is a very
big brand. It is the most powerful portfolio within the industry. The company was founded by
J.Williard and Alice Mariott. People are experiencing and expanding their world through
their thirty brands and seven thousand plus properties across one thirty one countries and
territories.
PART A
P1Key benefits of continuous professional development for different stakeholders for a
specific organisation.
In the company, there can be various stakeholders which includes shareholders, hotel
owners and franchisees, employees, customers, suppliers, communities, government or trade
associations. For their professional development it is important to have some qualities and
skills for their further development.(Harris, J. and White, V., 2018). Due to on-going
development of stakeholders of Mariott International, every stakeholders get developed in
every terms whether its is regarding the investment policy, attracting new customers,
managing their suppliers, enhancing their new skills. Because every stakeholder is
developing themselves in every aspect whether it is about their pricing strategy, their smart
move, deals with the government and future plans also. For the continuous development,
engage with customers and associates through internal management processes. In terms of
professional development of their employees, the skills and knowledge has been provided by
the company for the development of their employees contribute in achieving objectives of the
company. (Bettini, and et.al., 2017). Communities are taking interests in the community
engagement programs, fundraising, volunteering, disaster relief and in kind donations.
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Due to their on-going professional development, the interests of shareholders includes analyst
meetings, annual report, conference calls, carbon disclosure and annual shareholder meetings.
The development of associations which are act as stakeholders for the Mariott international
has been done on the basis of workshops, research, board memberships, working groups. The
professional development of supply chain includes supply chain screening, local supplier
capacity building, strategic partnerships, supplier diversity programs, engagement workshops.
Due to development in these points the overall supply chain management weak points have
been rectified. Stakeholders also include franchisee and owners, their professional
development has been in terms of sustainable hotel and economic development. Due to
development in this aspect they uplift their hotel and also contribute towards the nation on a
larger scale.
P2 Explain about the professionally expected skills and competencies required in a specified
organisation
The skills and competencies required in Mariott International are categorised into
three levels and correlate with Mariott International's core competencies leadership,
managing execution, building relationships, generating talent and organisational capacity,
learning and applying personal expertise. The expectations of employer is different according
to different profiles at hotel. For example essential skills for managers and supervisors are it
comprised of 15 modules which includes welcoming of guests into Mariott management,
transmit for success, hire the competitive person, training and development of associates,
training for best performance, building the best teams, conducting performance appraisals,
resolving conflicts, business basics, create experiences, effective and conclusive meetings,
goal setting and stress management.
In the hotel, on every profile the basic skill which is required is the pleasing personality and
the words should be soft at the time of speaking.( Duncan, N., 2019).The person should also
have convincing power so that in case of any mis happening or misconduct by the employee
of the hotel then they can convince their customers to not give negative feedback or leave the
hotel on urgent basis and also support in convincing the customers to not showcase the
feedbacks on social media platforms.
The employee should have good communication skills so that they can easily explain to their
customers that what they want to say. The employee should be techno-savoy so that they can
solve the problems of their customers through digital channels.( Cody, G. W.,). The employer
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expectation is also that the employee should be prompt and spontaneous so that they can
handle every kind of situation which is happened in the case of emergency. The employee
should be sharp in terms of their mind so that within lack of resources under certain
circumstances they know how to resolve the problems. The employee should be active in
nature, this is also the expectation of employer from their employees so that no laziness
should be there in terms of their work. The employee should have leadership quality so that
he or she can lead the organisation in every kind of situation. The employer has also
expectation that the coming person in our organisation should be sharp enough in terms of
business analytics knowledge. So whenever the situation will arise he or she can apply their
competencies, potential in the business environment. These are the kind of skills and
competencies required by the professional employer to their employees within the
organisation.
P3 Explain about the own abilities, competencies and skills required for a specific job role
Mariott international looks various qualities in individual. But particularly they look
for those individuals who don't see their job not only as job but also as a mission for
themselves. For a specific role, they want particular those qualities which is required by the
organisation. In terms of Mariott International, for a specific job role or any profile their basic
need or core value is that they put people first, pursuing excellence, embracing change, act
with integrity and serving the world. With respect to the company, the essential skills which
is required by supervisors and managers is in a particular format. For a particular job role,
there are some qualities which is very necessary to justify the profile. As an individual, I have
the ability to handle the team and always motivate and inspire them with the positive attitude.
Through good communication skills I can convey the information to such a large team that
how they should face the challenging situation into their professional life. Having the
integrity and dedication towards the work enhances the ability of an individual. The
management skill into the personality also supports in handling the every department into the
effective manner. That can be helpful in the emergency and challenging situations. With good
convincing power it is easier to handle the customers and also create the opportunity for
retaining the customers for the longer period of time in the hotel. Having the ethics quality
into the personality also helps in identifying what is wrong and how it can be solved with the
correct solution. So all these qualities, competencies and abilities become the base for an
individual personality into the professional manner.
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P4 Describe about the theories and approaches used for personal and professional
development processes
The theories which are required for personal and professional development processes.
It includes Frederick W.Taylor's, Henri Fayol's theory, Max Weber's theory, Elton Mayo's
and Douglas McGregor's theory. Under the first theory their focus was on the to break the
workplace tasks into smaller steps.( Jinwei, W. A. N. G., 2018). He also focused on that
managers should assign the work according to the worker's capability and potential. Under
the second theory, he has developed 14 principles of administration that describes about how
managers should interact with employees. Max Weber theory focused on the structuring of
organisation.
This theory main aim was to create a administrative system which includes a clear division of
labour, a hierarchical chain of command, separation between the personal and organisational
assets of the owner and the selection. Under Elton Mayo's theory, he focused on changing the
working conditions of their employees which includes lighting, temperature and break-times.
He observed that workers productivity does not increase by changing work environment but
by giving proper and essential breaks so that they can relax themselves. Under the last theory,
there are two parameters of this theory which includes theory X and theory Y. (Grimes, B.,
2016). Theory X is authoritarian in nature and is used by managers who assume that
employee are apathetic or dislike their work. Theory Y is a participative management style
which is used by managers who believe that workers are self-motivated, responsible. These
theories contribute in analysing every aspect of the organisation mainly with respect to the
employees so that professional development process can be implemented in successful
manner.
Within the hotel industry, the personal development can be possible by through different
programmes in the hotel for the development of skills. It includes good foundational
knowledge and techniques for maintaining good personal hygiene , learn service techniques,
learnt about the language of hospitality and participate in the 30 most commonly used phrases
in hospitality and service. These habits improve the overall personality of a person.
P5Explain about the development plan for enhancing the skills and competencies in an
organisation
Within the Mariott International, for developing certain kind of skills and
competencies its important to create a development plan so that desired results can be
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achieved. ( Baker-Salisbury, M., 2019). For developing new skills, it is important to analyse
that in which sector you want to go and on which profile you have the interest to work in the
professional manner. According to the hotel industry, the most important skill is the
communication skill through which an individual can sustain into this industry. This skill can
be developed through the practice and by joining the communication classes and from the
college time it can be improved into the positive manner. Then next skill is about the
leadership skill. It can be developed through while taking part in the projects during the
college time and work within the team in different types of competition. It can also be
developed during campaigns organised by the college where an individual can lead their
friends and team members by taking care of them and supports them in the challenging
situations. (Kopochynska, Y. V., 2020). Another skill is about the analytical skill. This can be
developed through while taking part in the analytical quizzes and different kinds of outdoor
activities where an individual can analyse about the situations and accomplish the task in the
form of games conducted by the college. In this manner, different kinds of skills can be
developed for the purpose of the professional life.
PART B
P6 Tackle a interview for service industry role
For tackling a job interview, it is important that it should be designed in a structured
manner with to the point approach. (Roe, B., 2016). It is important to take the interview very
attentively because the selected candidate can either contribute for the company's
development or can contribute in the downfall of the company. Under the service industry
role, during interview process there are certain kinds of questions that can be asked from an
individual.
As an interviewer I will evaluate the individual on the basis of certain qualities, competencies
and abilities. According to the job description criteria an individual has to pass all those
parameters after that the individual can be taken into consideration. I will also evaluate the
confidence level and ask some certain kinds of questions to see the reaction of the individual
that how he or she will perform in the challenging situations. For justifying the particular
profile it is very necessary that the individual can perform their task into the professional life
with the full confidence level. Because if the individual has all those qualities then it’s the
most probable chance that the individual need less support system during the challenging as
well as into their professional life. As an interviewer, I will also try to evaluate that how
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much the individual is dedicated towards their work and how the individual can handle the
pressurising situations into their professional life. So these are the parameters and basic
qualities I will try to evaluate into the individual so that it will convert it into the successful
selection.
P7 Evaluate the strengths and weaknesses of an applied interview process
Within the hotel industry, when interview is conducted questions comes about the
strengths and weaknesses of an individual. Every person has different strengths and different
weaknesses. The strengths of an individual depends on the skills that he or she have. There
are some certain kinds of strengths which help in nailing out the interview. Within the hotel
industry, analytical skills, communication skills, leadership skills and ability to work in a
team is very important to sustain in such type of industry. Analytical skill helps in evaluating
and finding out the solution of the problem. Communication skills also plays a very important
role in the hotel industry because it supports in conveying the message to all the team
members. It also helps in dealing with customers. Leadership skill help in leading the team
and always supports in remembering the vision of the company to their team members.
Ability of working in a team also helps in executing the plan into the successful manner.
There are some weaknesses in the individual which hinders in justifying the profile into the
professional manner. Weakness can be in terms of concentration power and particular kind of
hard skills which does not give support through the certificates but have the quality to
perform in the practical and in the realistic manner. Weakness can be in certain kinds of
situation like in the case of anxiety. There can be fear to certain kinds of things. So these are
the strengths and weaknesses that can have in an individual personality.
CONCLUSION
Professional identity and practice plays a very important role in the business world.
Professional identity is very important because within the organisation the value of an
individual is defined by the values, ethics, attribution and their work pattern explains about
the kind of identity they are holding. (RosenthalStott, B. B. E., 2017) It is also important that
individual should be aware about their own skills and competencies so that they can take
proper decision in terms of their career. For an individual it is necessary to always work on
their strengths and weaknesses to achieve the overall objectives of the company.
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REFERENCES
Books and Journals
RosenthalStott, B. B. E., 2017. STEREOTYPING AND THE DEVELOPMENT OF
CLINICIANS’PROFESSIONAL IDENTITIES. Self and Social Identity in Educational
Contexts, p.35.
Alexander, and et.al., 2018. Dependence of Learning Activity When Mastering Competencies
at Level of Professional Identity Development. In SHS Web of Conferences (Vol. 50, p.
01040). EDP Sciences.
Ugiagbe-Green, I., 2016. The role of technology as mediating tools in developing
professional identity & competency of trainee accountants.
Roe, B., 2016. The'professional becoming'of newly-qualified nurses in the English
NHS (Doctoral dissertation, University of Nottingham).
Kopochynska, Y. V., 2020. Formation of the communicative component of professional
identity of future specialists in physical therapy, ergotherapy.
Baker-Salisbury, M., 2019. Teaching Empathy: The Impact of a Service-Learning
Requirement on Medical Student Attitudes, Skills, and Professional Identity (Doctoral
dissertation, Temple University. Libraries).
Grimes, B., 2016. 17th Annual Georgia Symposium on Ethics and Professionalism: October
6, 2016. Mercer L. Rev., 68, p.583.
Duncan, N., 2019. Resilience, positive motivation and professional identity: The experience
of law clinic students working with real clients. In Educating for Well-Being in Law (pp.
143-157). Routledge.
Cody, G. W., The Origins of Integrative Medicine—The First True Integrators: Robert V.
Carroll, WA Budden, and Professional Identity of DCs and NDs. Integrative Medicine, 17(3).
Jinwei, W. A. N. G., 2018. Professional Identity of Tourism Management Program: A
Perspective from Undergraduate Students in China. Tourism and Hospitality Prospects, 2(2),
pp.56-74.
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