Professional Identity and Practice Report for Thomas Cook Travel

This report, focusing on professional identity and practice, examines the benefits of ongoing professional development for various stakeholders within Thomas Cook. It investigates employer expectations of skills and competencies, assesses the author's own abilities, and reviews learning theories and approaches for personal and professional development. A development plan is created to enhance chosen skills and competencies, followed by a review of a job interview process, highlighting strengths and weaknesses. The report covers topics such as communication, teamwork, leadership, emotional intelligence, and cognitive flexibility, providing a comprehensive analysis of professional development within the travel industry. The report also discusses various learning theories such as Behaviorism, Cognitivism, and Constructivism along with approaches like consultation, case study method, and coaching to promote development.

Professional identity and practice

Table of Contents
INTRODUCTION..........................................................................................................................3
PART A...........................................................................................................................................3
P1 Discuss about the key benefits of on-going professional development for different
stakeholder within Thomas Cook. .............................................................................................3
P2 Investigate professional employer expectations of skills and competencies within thomas
cook travel company...................................................................................................................4
PART B...........................................................................................................................................6
P3 Assess the own abilities, skills and competencies for the travel Operator............................6
P4 Review the wide range of learning theories and approaches that can used for personal and
professional development processes...........................................................................................7
P5 Develop the development plan to enhance the chosen skills and competencies within the
specific work. .............................................................................................................................9
PART C.........................................................................................................................................11
P6 Undertake a job interview for the travel operator in Thomas cook.....................................11
P7 Review the key strength and weakness of applied interview process. ..............................13
CONCLUSION.............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
A professional identity and practices is an important cognitive mechanism and process
that affect the employee attitude, behaviour and affect in the working conditions. It understand
that how the professional thank about the performance and efficiency to manage in proper
manner. This report will discuss about the key benefits of on going professional development in
various type of stakeholder within the Thomas Cook. This assignment will describe to
investigate the professional employer expectation of competencies and skill with on the
organization. Furthermore, It will discuss about to analyse the own abilities, competencies and
skills required for specific job role. It will required to evaluate the development plan which help
to enhance the skill and competencies in the business development and growth. At last, it will
describe the strength and weakness of job descriptions or obstacles and challenges.
PART A
P1 Discuss about the key benefits of on-going professional development for different
stakeholder within Thomas Cook.
On-going learning and professional development are the important concept that help for
attracting a lot of attention in both employees and employers. It is the simplest explanation for
rapidly growing the interest in the further development (Patrick and et.al., 2017). There are some
common key benefits of on going professional development in different stakeholder in the
Thomas cook firm such as consumer, staff, investors etc. Each stakeholders have specified role
in the organization which required a professional development to manage operations and
function in proper manner.
 Greater employability- A large number of employers are not seeking highly educated
and highly skilled. They are easily seeking for the skilled individual and knowledgeable
who are always prepared to continuous improve their learning concept and develop skill.
On going professional development has significantly increase the opportunities of
employment.
 Personal satisfaction- It is important for people to manage their personal satisfaction
which required to perform the task in effectively. It help to learn something new and
knowledgeable. Besides increasing the value in the labour market. On going professional
development is differs to the high level of personal satisfaction. It is making the pleasant
environment at workplace.

 Improved performance, competitiveness and productivity- The fastest growing
enterprises are encouraging their worker to take part in the professional development
because it has been shown the better way to educate and improve the performance in
proper manner (Wald and et.al., 2015). The more educated peoples are more productive
to increase the profitability in marketplace.
 Increased chances for promotion and higher salary- it is also another concept that
help to increase the productivity and profitability. By taking the further education, it can
get more knowledge and improve skill which dramatically increase the value in
company. It is likely to promoted and motivated in employee through high salary.
P2 Investigate professional employer expectations of skills and competencies within thomas
cook travel company.
Professional skills and competencies are important factor in the Thomas cook because
they are required the highly skilled candidates those who has capabilities and abilities to
increase the business process. Nowadays, The employers are aware about the grows that the
human capital is not as much sufficient. In this way, it will increase the expectation towards the
employee indirectly or directly (Marañón and Pera, 2015). In Thomas cook, They are preferred
the highly skilled candidates to meet all the requirement of business. The professional
competencies and skills are the long and complex which needed to understand resource of
business in different fields.
Competencies:
 Communication- It is the best medium to communicate with one person to another. It
thoughts and express the ideas effectively by using written and non-verbal
communication skill etc. In Thomas Cook, Managers are communicated with the other
team members to determine their suggestion regarding the enterprise process. It is
professional competency in organization to gain the understanding and deliver the
information in digital world.
 Team work and interpersonal skill- It has needed to build and maintain the
collaborative relationships with the colleagues to work effectively. In Thomas Cook, the
leaders are performed different role to obtain the team setting through shared the
responsibility, respect and empathy. A good leader always balance the relationships with

their team members. This type of professional competency is required for improve the
quality of development.
 Leadership- A leadership quality always motivate, delegate and organize the work by
leveraging the strength of people and individual. It has ability to use the empathetic skill
that create a positive attitude towards the goals and achievement. Leadership is core
component of every enterprise to manage and control the decision making. Professionalism and productivity- Thomas cook has more expectation regarding the
integrity, accountability, and resilience or ethical behaviour. The employee has ability to
take the initiative to maintain the effective working habits. In this way, it can produce the
high quality of results.
Skills:
 Emotional intelligence- It is related to the emotional people how they are shown their
emotions towards the client and respond according to their requirement. A high quality
of emotional intelligence are more capable of regarding to people instead of other
machine (Cruess, Cruess and Steinert, 2016). In Thomas Cook, the employer is expected
to their employee which are essential to handle the emotional intelligence skill during
business action.
 Cognitive Flexibility- It has ability to adapt the cognitive processing strategies to face
unexpected condition in the business environment. This type of skill has involved in the
employee to perform role on the basis of planning. It refers to change the complex
behaviours at workplace. Thomas cook has a highly expectation to their employee
because they perform task through cognitive flexibility.
 Negotiation- It is a heart of enterprise deals so that professional skill needed to handle
the business operation and function. Negotiation has required the excellent
communication or debating skill to handle the task in appropriate manner. Employee
always convenience the other client regarding the project which help the business to
increase profitability in global world.

PART B
P3 Assess the own abilities, skills and competencies for the travel Operator
Skills, abilities and competencies are the different factors that plays important role in the
travel operator. Being a operator, I have many responsibilities to handle the different type of
task in proper manner (Luft and Roughley, 2016). I always follow the trends in the popularity of
packages, destination and adjust the plan of company according to the requirement. I have
common abilities and skills that help to manage and control the job role of travel operator in
Thomas cook.
 Coordination- It is necessary skill which required for travel operator that maintain the
coordination between the client. I always build a good interaction with the consumer to
give information regarding holiday package, tickets and hotel facilities. Being a travel
operator, I understand to determine the consumer requirement and give more options,
offers and discounts.
 Time Management- I have a time management skill and abilities to complete all task on
specific deadline. I believed that this is the most toughest task for me to manage all
operation in appropriate manner. I found that there are many client curious about the
facilities and services, they want a service on time. In this way, I have an ability to
manage the specific role and provide facilities or services.
 Active Listening- I have a quality to give full attention to the listener and what other
people are saying. It takes time to understands the point of other and arrange the
discussion to solve the problem and issues in business. In this way, I found many
complication problem occurs during execution so that it required to review the
information to develop and also evaluate the options.
 Communication- I have a good communication skill that easy for me to interact any
type of client. This help for me to understand their view point or opinion towards the
consumers. I always try to build the interaction with other and give suggestion regarding
the business process development in global marketplace. I also gain the understanding
and deliver the information through different medium such as email, phone etc.

P4 Review the wide range of learning theories and approaches that can used for personal and
professional development processes.
Learning theories and approach are the organized set of principles that explaining the
individual, retail, recall and acquire the knowledge about the business process (Olsen and
Buchanan, 2017). There are different type of learning theories that can use to help the
technology, methodology and tool or strategic promote the learning.
 Behaviorism theory- It is a type of systematic approach that help to understand the
behaviour of employee. It assumed to find the behaviour which reflexes produced by the
response and behaviour at certain place at workplace. This theory is combined with the
different elements of methodology and philosophy that emerged to easily predict the
situation and conditions. This type of theory is playing important role to observe the
behaviour which are more convenient ways of investigating the mental and physical
condition.
 Cognitivism theory- This type of learning theory is mainly focused on the processes
that involves in the learning rather than on observed behaviour. This learning theory is
based on the thought process behind the behaviour (Kluijtmans and et.al., 2017). It has
required for professional development to identify the idea about the human process
where they can receive, rather than responding the enterprise. It has observed the
changes in their behaviour. Constructivism theory- this theory is based on the premises of enterprise when the
employee will construct their own perspectives of the world. It has required the
individual knowledge, skill and experiences in the business process. This theory will use
in the personal development where individual people improve their capabilities and
abilities. In this way, employee has constructed their own knowledge through learner
(Virta and et.al., 2019). There are different type of perceptions and experiences which
help to increase their efficiency or performance in proper manner.

Approaches:
Personal and professional development may includes formal types of vocational
education which mainly consists of poly technical training which results in retention of the
employees. This process enhances the process skills which may be defined as a leadership skills
as well as task skills (Roulston, Cleak, and Vreugdenhil, 2018). Professional and personal
development process consists of phases which helps in developing the individuals personality as
well as effectiveness among its personal skills. Various different types of approaches are there
which supports the professional as well as personal development process which are described
below:
 Consultation- This approach helps in providing the assistance to individual or group of
individuals in order to clarify and address the immediate concerns by the following
systematic problem solving process (Wald, 2015). Consultation approach helps in
shaping the vision and mission of the individual in order to meet the personal objectives
of the firm.
 Case Study Method- This approach is a teaching approach which mainly consists of
cases which helps the employees in understanding the concept properly. This approach
allows the employees in putting them in the situation where they gets involved decision
making for the specific problem.
 Coaching- This approach is concerned with the improved skills and competencies of the
particular employee by providing the process of observation, reflection and action.

P5 Develop the development plan to enhance the chosen skills and competencies within the
specific work.
Skills has been
developed
Resources
fulfillment
Operation can be
performed
Time scale Improvement of
skills
To improve and
develop the
Decision power
to handle the
business
operations and
functions.
Internet
attend seminar
I will improve the
decision making
power that help
to complete the
task in
appropriate
manner. I will
handle the
management task
for completing
the operations.
I will analyses
the need and
requirement
resources which
possible due
decision making.
I will plan a
strategy that help
to improve the
quality of
services where
decision making
help in
development.
7 month It has needed to
maintain the the
Self evaluations
and take feedback
to others.

To develop
effective
communication
and interpersonal
skill
Mentor
journals
magazines
Books
I will attend
improvement
session to
improve the skill.
I will read
magazine, novels
and articles to
increase ability.
6 months Self assessment
and communicate
with other
colleagues
Time
management
skills
Develop a
specific deadlines
I will improve the
time management
skill due to
handle the
operation
management in
proper manner.
I will create a
proper schedule
to improve the
skill and
knowledge to
complete the task
on time.
I will create own
listing to give
more preferences
in time
management.
I will develop
daily analysis
report to manage
3 month It has required
the Self
assessment

time skills.
Detailed oriented Books reading
Read articles
I will attend to
seminar that help
to improve my
skill and
knowledge. I will
understand the
logical concepts.
4 Month
Feedback from
colleagues.
Feedback from
Manager
Technical skills support from
innovative idea in
development
Seek support
from innovation
team to
implement new
concepts
3 Month Improve the skill
through self
assessment
Coordination
with customer
Connecting with
consumer to
improve their
collaboration
skill which help
in business
development .
I will improve the
skill by
interacting with
client and
understand their
needs.
8 Month Take Feedback to
the client and
managers
PART C
P6 Undertake a job interview for the travel operator in Thomas cook
Job Descriptions
Job Profile : Travel Operator
Department : Travel Management
Location : Singapore
Date : March 2019
Qualification : Bachelor degree in travel and tourism sector

Percentage : above 75 %
Pass out Year : 2017, 2018
Role and Responsibilities:
 Monitoring and evaluation of daily performance.
 Creating daily report
 Providing information to the client regarding packages etc.
 Making an arrangements for transport, accommodation tours.
 It is drawing up the complicated in the travel itineraries and also ensuring the needs of
consumers.
Skill required:
 Leadership
 The ability to do work well as a part of team
 good communication skill
 Interpersonal skill
Offer Letter
March 12, 2019
Mr Nick Jonas
1243, main Street
Any town, UH7893
Dear Mr Nick Jonas,
The organization is glad to offer you the position of travel operator in our organization because
your skills and experiences are matched to the job profile.
As we discussed, your joining start will be 5 march 2019 . we offered the salary $56,000 per
year and paid on the weekly basis.
If you can choose to accept this offer , please sign in the copy of offer letter and return it to me
as soon as possible.
When your acknowledgment received, we also sending you the employment benefits and
company handbook that would mention all the policies or procedures of organization.

Please let me know if any doubt regarding the query and additional information.
Sincerely,
Rose winket
Human resource Manager
Thomas Cook company
P7 Review the key strength and weakness of applied interview process.
There are some common interview question that most of the experienced and fresher
those who are currently applied for travel operator job profile.
Strength:
During the interview process, I observed that managers are likely hire the people on the
basis of their strength at some point. It is important for me to prepare the questions that help to
boost up the confidence level. In this way, I always aware about the interview process and
prepare the questions and its answer. There are listing the different strength of interview process.
 Honesty
 Creativity
 Focused
 Self control
 Integrity Continuous learning
Weakness:
during interview process, I feel nervous and loss my confidence level due to lack of knowledge.
Sometimes, it is negatively impacted on the performance and efficiency. There are some
common weakness occurs at interview process.
 Insecure
 Extremely Extroverted
 Too sensitive
 Extremely Introverted

CONCLUSION
A professional identity and practices is a process of cognitive mechanism and process
that affect the employee attitude, behaviour and affect in the working conditions. It understand
that how the professional thank about the performance and efficiency to manage in proper
manner. This report discuss about the key benefits of on going professional development in
various type of stakeholder within Thomas Cook. It summarised that investigate the professional
employer expectation of competencies and skill with on the organization. It also analyse the own
abilities, competencies and skills required for specific job role. It will required to evaluate the
development plan which help to enhance the skill and competencies in the business development
and growth. It describes the strength and weakness of job descriptions or obstacles and
challenges.

REFERENCES
Books and Journals
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Marañón, A.A. and Pera, M.P.I., 2015. Theory and practice in the construction of professional
identity in nursing students: A qualitative study. Nurse Education Today. 35(7). pp.859-
863.
Cruess, R.L., Cruess, S.R. and Steinert, Y., 2016. Amending Miller’s pyramid to include
professional identity formation. Academic Medicine. 91(2). pp.180-185.
Luft, T. and Roughley, R., 2016. Engaging the Reflexive Self: The role of Reflective Practice
for Supporting Professional Identity Development in Graduate Students. In Supporting
the Success of Adult and Online Students. CreateSpace.
Olsen, B. and Buchanan, R., 2017. “Everyone Wants You to Do Everything”: Investigating the
Professional Identity Development of Teacher Educators. Teacher education
quarterly. 44(1). pp.9-34.
Kluijtmans, M., and et.al., 2017. professional identity Professional identity in clinician-
scientists: brokers between care and science.
Roulston, A., Cleak, H. and Vreugdenhil, A., 2018. Promoting readiness to practice: which
learning activities promote competence and professional identity for student social
workers during practice learning?. Journal of Social Work Education. 54(2). pp.364-378.
Wald, H.S., 2015. Professional identity (trans) formation in medical education: reflection,
relationship, resilience. Academic Medicine. 90(6). pp.701-706.
Virta, J., and et.al., 2019. Professional identity among student teachers of physical education: the
role of physicality. European Journal of Teacher Education. 42(2). pp.192-210.