Professional Identity and Practice Report: Human Resource Management

This report examines professional identity and practice, specifically within the context of a Human Resource Manager (HRM) role at Tower Suits by Blue Orchid, a five-star hotel. The report covers the importance of ongoing professional development, professional standards, and projecting a brand image. It delves into common workplace skills, self-assessment techniques like SWOT analysis, and the application of Belbin team roles. The report also compares job specifications with required skills, outlines learning and development approaches using the Gagne-Briggs model, and includes a professional development plan. Furthermore, it addresses effective CV writing, interview processes, and generating evidence of skills and experiences, providing a comprehensive overview of professional development in the hospitality sector.

Professional Identity and
Practice

INTRODUCTION...........................................................................................................................5
MAIN BODY..................................................................................................................................5
Introduction of Tower Suits by Blue Orchid...............................................................................5
LO1..................................................................................................................................................5
Importance of on-going professional development.....................................................................5
Professional standards and expectations......................................................................................6
Importance of projecting the brand image...................................................................................6
Common skills expected in the workplace..................................................................................7
LO 2.................................................................................................................................................8
Self-assessment approaches and techniques................................................................................8
Belbin team roles.........................................................................................................................9
Comparison against job specifications and required personal and professional skills................9
Learning and development approaches.....................................................................................10
LO 3...............................................................................................................................................11
PROFESSIONAL DEVELOPEMNT PLAN...........................................................................11
LO 4...............................................................................................................................................13
Effective CV Writing.................................................................................................................13
Interview processes and preparation..........................................................................................13
Generating evidence of skills and experiences..........................................................................14
CONLUSION................................................................................................................................14
REFRENCES.................................................................................................................................15

INTRODUCTION
Professional identity is the process by which an individual makes various kinds of self-
concepts developed in relation to aspect covered within professional development. Such
development has makes various kinds of experiences developed within an individual which
makes privilege and motivation created in relation to position over which an organization is
working. Further it made professionalism developed with the help of appropriate knowledge and
skill within an individual. Also these kind of identity helps in making working development done
with more effectiveness and efficiency. Further these development is responsible for making
individual develop itself while working in an organization. Scope of this identity is wider since it
makes professionalism developed within an individual. The hotel that has been taken in this file
is Tower suits by blue orchid and job role is of Human resource manager. Further things covered
within file are based upon background of organization with personal development plan.
MAIN BODY
Introduction of Tower Suits by Blue Orchid
Tower suits by blue orchid were established in year 1937 and are one of the best five star
category hotels in United Kingdom. The hotel has made itself establish within London and has
been operating all over the world in hospitality sector. It has been developing itself within market
over very long time. It has been giving its services with more effectiveness in relation to
customers. The hotels have its head quarters in United Kingdom.
LO1
Importance of on-going professional development
Ongoing professional development has been defined as the process that helps in
developing of hotel in right direction possible by covering all aspects related to hospitality
industry. Such development makes professional values attained within a hotel and staff working
with them. Further such development is very important in making profit and revenue generation
over services provided by a hotel like Tower suits by blue orchid. This kind of development
makes stability developed within hotel which makes expansion possible in effective manner.
Then the main focus is over making employee and staff members develop professionalism of

hospitality sector developed within them. Such development increase employee’s efficiency
towards work they are planning to do. This makes task completion done with more perfection
and increase quality of services. Since the situation of COVID 19 has arise and the pandemic has
created drastic impact upon functioning of hospitality sector within a country. It has made
negative impact over professionalism in the sector but still Tower suits by blue orchid with the
help of its original brand is able to make stability attained by introducing online services in
relation to hospitality. In relation to employee the online platform has helped in making them
maintain professionalism which has improved their efficiency. Also it made confidence and
passion towards work maintained of employees (Ahmad, 2020).
Professional standards and expectations
Professional standards are those standards which make ethical conduct improved within
an organization or hotel. Professionalism is mainly based over ethics existing in corporate nature
and is been covered under ethical code of conduct formed within a hotel like Tower suits by blue
orchid. In this kind of regulation mainly discipline and order is been focused upon that makes
work to be done in more organized manner. Under the term professional standards ethics is been
covered which makes hotel staff to complete and achieve task with more efficiency. This leads
over making sure that all task is achieved in Tower suits by blue orchid more effective manner
within an hotel. Ethics has helped in making sure that standards with services are improved
within the hotel. Employee is been benefited despite of COVID 19 situation in a way that online
platform has made them follow ethical standards while communication with an customer over
phone or video call. Then it make turnover with satisfaction level of employee increased with its
services which is been provided to its customers. In ethics various aspects is been cover which
made customer’s trust maintained with their loyalty in this pandemic situation also.
Importance of projecting the brand image
Branding this is one of the most important part of an organizations success which makes
developing of hotel within the market possible. it has helps in making chain of hotels ti be
formed due to their popularity in market. Also branding has made customers ration for an hotel
like Tower suits by blue orchid to develop itself within market. This made various kinds of
factors improved that made quality of services better and affective.

Common skills expected in the workplace
Communication skills are those set of skills which helps in circulation of information in
more effective manner. Also further such skills is useful in making an organization or hotel to
improve its employees constancy over doing task in more effective manner. Further the skills
make staff of hotel Tower suits by blue orchid over maintaining coordination while providing
services to its customers (Biermeyer and Meyer, 2019). In order to make sure that I have to apply
over the post of Human resource Manager my communication skills is required to be improved
which is possible when I understand Tuckman theory which is helpful in making sure that both
communication and team work importance is been learned by me as both these are useful for
making career development possible. This theory has made various stages developed which has
been explained as follows:
 Forming stage: At this stage various kinds of improvement has taken place which
involves leadership quality created within the member of an organization or hotel like
Tower suits by blue orchid which makes staff to be kept in organized and discipline
manner.
 Storming stage: At the stage different kinds of issues based upon coordination is been
faced by team and its leaders which has to be improved. This makes competition spirit
increased within in various departments and makes working environment to be improved.
 Norming stage: In this stage if any conflict situation arises and unity of the team is been
impacted then leaders are required to solve the conflicts with the helps of there skills and
powers.
 Performing stage: This one of the most important stage which makes cooperation
established and then teams performance is been analysed which makes functioning of
various process done with proper evaluation. It helps in creating of stable structure and
makes commitment completed over team’s mission.
 Adjourning stage: In the adjourning stage, most of the team’s goals have been
accomplished. The emphasis is on wrapping up final tasks and documenting the effort
and results. As the work load is diminished, individual members may be reassigned to
other teams, and the team disbands.

This model leads over making communication created within an organization which
helps in leading over doing work in more impactful manner. Under such kind of development
team coordination is developed in the team with enhancing communication that makes task
completed with more efficiency.
As I have been applying for post of Human Resource Management which makes
professional development possible within the functions of Hotel Tower suits by blue orchid
which makes all kinds of work related to hospitality sector done in more organized manner. Also
the theory of tuckman has made me develop understanding about communication skills and
teamwork in more depth. Then professional development has made me realized about the
importance of professionalism in hospitality sector that is helpful for developing my career over
the post and also made me become good Human Resource Manager in Hotel Tower suits by blue
orchid (Hu, Wu, Ying and Long, 2021).
LO 2
Self-assessment approaches and techniques
Theses are those kind of approach that has been helping in making development done
within individual through making elements and factors to be analyzed by oneself. In this kind of
approach mainly and individuals strength, weakness, opportunity and threat is been analyzed
which helps me in developing myself as better Human Resource Manager. For this purpose
SWOT analysis is done that has been explained as follows:
Strength Weakness
 My strength is that I am having good
observation skills which help in
developing understanding about
particular worm more clearly and
effectively.
 I have another strength which is my
thinking skills that makes innovative
ideas to be developed in more effective
manner.
 Lack of communication skills lack
within me that has made information
circulation very difficult within the
hotel or organization I am working for.
 Also my presentation skill is not good
which makes presentation not done in
effective way.
Opportunities Threats
 Opportunity that is been developed by  The biggest threat is my weakness

me is due to my observation skills
which helps in making correct decision
in relation to growth of Hotel.
 Then my thinking skills makes
innovative ideas developed in more
organized manner which increases my
work efficiency.
which makes me less worthy for the job
I am willing to apply for. Also my
weakness impacts my personality also.
 Another threat that is been possessed by
me is my communication skills which
has made various important
information not to be circulated in
effective manner that can delay
completion of tasks within an hotel.
Belbin team roles
In order to make team building and working possible in more efficient manner Belbin has
defined various roles that have been helping in making various kinds of aspects developed in
relation over team member within hotel. The roles that have been focused by him are plan,
monitoring, evaluating and coordinating. This role makes development of team at work place in
more effective manner. As I am applying for Human Resource manager I am required to
understand about roles which are helpful in developing team with more efficient team members.
Also it is makes evaluation of team done which makes performance of team improved (Mitchell,
2020).
Comparison against job specifications and required personal and professional skills.
Hotel: Tower suits by blue orchid.
Job title: Human Resource Manager
Qualification:- Hotel management degree and MBA
Essential Criteria:
 Should maintain coordination with various functional units over performing operations
in more effective manner.
 Should hold adequate knowledge related over human resource within hotel management.
 Should be able to solve conflict which is very complex in nature and is required to

analyse quality of working also.

Desirable Criteria:
 3-years of experience
 Good communicational skill
 Good management skills
 Hospitality skills.
Learning and development approaches
These are those approaches which help in making learning and development done in
more effective manner. Such approach has been explained as follows:
The Gagne-Briggs model it is that model which has been explaining about those
instructions that makes domination over learning done. Further the model is focused upon
making determination regarding content. The model covers three phases that is based upon
determination of objectives, external events and sequences which makes learning possible in
more effective manner. It is helpful in developing of learning in more easy and affective manner.
Such roles is further based upon those aspects to be shown in media which makes required
outcomes achieved. Role of facilitator learning should be more effective only when facilitator
is good and is focused over making things learn in easy and effective manner. Then comes
instructional strategies which makes objectives, sequencing and creation of external learning
event is done. Determine the required learning outcomes for the learner.
This model further makes determination upon learning and attaining knowledge which
makes better outcomes achieved in relation to learning. Also the model focuses over making
hierarchy process of learning to be developed which makes staff, members of hotel blue by
Orchid to achieve their objectives and goals with more efficiency. Every learning outcome in the
model makes understanding created about the events accrued while working as a team. It leads

upon developing of intellectuality skill which makes new learning over various aspects of work
to be covered. This makes better and effective learning experience developed which enhances
working capacity of team (Peng, Tu, Elahi and Wei, 2018).
Since, I have been applying for the job role of Human Resource Manager in Blue hotel
by Orchid the theory is helpful for me in order to make skills and knowledge developed that
leads upon making possible outcomes generated. Since a Human Resource Manager of hotel
should be capable of multi tasking which can be achieved by providing assistance upon work to
be done by staff members. Also it made me realized the areas that is required to be improved by
me to attain growth.
LO 3
PROFESSIONAL DEVELOPEMNT PLAN
Personal development plan is that kind of plan which is helpful in establishing of action
plan that has helped an individual in order to makes proper analysis of oneself possible which
makes roles and responsibility assigned and understood in more organized manner. Since I am
applying for post of Human Resource Manager I am required to understand about my skills
which have to be improved. Further personal development plan has been done as follows:
Sr.
No
Learning
Objective
Current
Proficiency
Target Proficiency Development
Opportunities
Judging
criteria
Time
Scale
SMARTGOAL
S
1 Commun
ication
skills
I lack
communication
skills that have
made circulation
of information
very difficult for
me. This has
created barriers
in relation to
communication.
I am required to
improve these skills
in a way that proper
communication is
been done while
working over the job
which makes desired
outcomes achieved
with more
effectiveness.
These skills
improves
through
reading books
and attending
of lecture
regarding
mode of
communicatio
n
Improvement
of such skills
makes
judgement
done in the
form of
feedback
generated
form people
working with
me.
1 months SMART goals
is helpful for
me in a way
that it helsp in
making things
to be done in
specific manner
which makes
communication
developed in
more effective

manner.
2 Problem
solving
skills
I am not that
good in solving
problems which
makes lack of
problem solving
skills within
mee. Also it
makes decision
making
impacted in
more organized
manner (Prettl,
2018).
I needs to improve
these skills for
providing quick and
innovative solutions
to the problems of
workforce.
This skills
can be
improved
only when
various
classes and
seminar
related to
conflict is
been attended
by me.
Judging
criteria in
realtion the
skills is done
by my friends
and family
when I solve
conflict.
2 months SMART goals
makes me
decide about
those measures
which helps me
in making
develop
measures which
is required i
order to make
conflict solving
possible in
more effective
manner.
3 Manage
ment
skills
I have weak
management
skills which
makes
anticipation
within my work
reduced. Also
make human
resource
department to be
weaken
I am required to
improve these skills
in order to reduce
unnecessary time
taken in assistance.
also innovative tools
is been used to make
assistance possible.
These can be
improved
using certified
courses. Also
with the help
of
Top level
managers and
leaders
3 months SMART goals
helps through
making
relevancy
developed
within the
working patters.
Through
making these
skills develop in
no time.

As I am required to apply for the post of Human Resource Manager which requires lot of skills
to be developed within me so thus made me develop the plan of personal development which has
helped me in understanding about those skills which require to be developed in order to makes
human resource management done in proper and effective manner.
LO 4
Effective CV Writing
CURRICULUM VITAE
Curriculum Vitae
Name: - Stella John
Address: - 28rd street, West-side lane, London
Phone No: - 142516348
Career objective: The purpose is to make sure that an organization has been providing
opportunity over applying skills in order to make development possible.
Educational Qualification: -
 BHM
 MBA
Experience: 3 year working experience in hospitality induatry.
Declaration:
I hereby declare that all above information presented by me are correct as per my knowledge.
Date:
Place: