Developing Professional Skills in the Hospitality Industry

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PROFESSIONAL IDENTITY AND
PRACTICE

Table of Contents
INTRODUCTION......................................................................................................................................................... 3
LO1 and LO2................................................................................................................................................................. 4
LO3................................................................................................................................................................................ 12
LO4................................................................................................................................................................................ 14

INTRODUCTION
This report covers the significance of the ongoing development and learning that is
towards the increasing the career and professional growth. This also covers the
competencies, skills and different learning methods. The next part provides the
understanding of the preparation of the professional development plan in context to the
organization. The interview process also includes the evaluation and mock interview.

LO1 and LO2
OVERVIEW OF ORGANISATION
Radisson Blu is an international chain of full service hotels and brand of resort for the
Radisson Hospitality. Radisson Blu has 287 hotels all around the world. It has been founded
in the year 1960. This hotel makes huge differentiation from their competitors in different
ways and it is being known for their first class service like 100% satisfaction for the guest
etc. it is one of the market leader and full service global hotel companies. It is the major
company at the global level.
Professional identity is the aspect that is shaped upon the values, beliefs, experiences and
motives of the person that they brought to their daily lives. It is the practice that is constant
changing depends upon the situations and circumstances. It also covers the assessment to
view and analyze oneself to improve and be preparing for the future and career (Noe et al.,
2017).
SKILLS AND COMPETENCIES EXPECTED BY EMPLOYER FOR FOOD SERVICE
MANAGGER IN RASISSUN BLU
Below are the required skills and competencies that are expected by the employer for the
HR role within the Radisson blu:
BUSINESS SKILLS:
Food safety managers must know about the budget for the suppliers, setting prices and
managing the workers for ensuring the profit of the business.
CUSTOMER SERVICE SKILLS:
Food service managers must be attentive and courteous when dealing with clienteles. To
satisfy the dining needs of the customers is crucial for the success and ensuring customer
loyalty.
SPEAKING SKILLS:

The food safety managers must have the skill to easily and accurately communicate
standards and cooking methods and procedures to the staff, giver orders and speak with
the customer’s clearly.
Ensuring food safety requirements: the main skill and competencies expected by the
employer to the food safety manager is to ensure that the whole team of cooking must
follow and and meet the food safety requirements and also follows the programs of food
safety that are government accredited (Wilson et al., 2018).
Implementing the food safety management system:
The food manager must ensure that the foods safety management system must
communicate the food safety management to both staff and management. And he or she
must verify the programs, validate and review the food safety management system and
update the program documentation for the same.

EVALUATION OF IMPORTANCE AND BENEFITS OF ONGOING PROFESSIONAL AND
PERSONAL DEVELOPMENT
It is very crucial for the organization and employer both as it helps to improve the skills
and competencies of the employer that is must for the professional development. Below are
some of the main benefits of ongoing professional and personal development:
Benefits to employee:
Job satisfaction: The training and development program for the employees ensure the
employees to get proficient and trained in the work. This leads to the higher satisfaction
among the employees and also they get updated with the new strategies, technologies etc
(Wu and Chen, 2015).
Motivation: The program of ongoing professional and personal development motivates the
employees and help with the new trends updates. The staff also feels and has a sense of the
belongingness and this will boost their moral and confidence.
Proficiency: The program of development assists oneself to become more proficient and
increase proficiency in their sector that will increase the working ability. The increase in
the proficiency will boost the skill of the staff and the quality standard. This will result into
the good performances that will results into appraisal and increment.
Adaptability: The ongoing development helps the employees to gain the understanding of
new methods, trends and technology of the market and it will helps to adopt new process
and technologies.
Benefits to employer:
Competitiveness: the ongoing programs will increase the ability and skills of the
employees that will help to have the high competition in the industry. The quality of the
work will increase and that will boost the employee performance.
Market share: The increase in the skill set and the employee performance will affect the
whole organization and will increase the market share and goodwill of the organization
(Wu and Chen, 2015).

Profitability: These programs will also help the employee development for better and
good working environment and for increasing and enhancing the productivity. These will
results into the customer satisfaction that will increase the company profitability.
Low employee turnover: the employee satisfaction will increase and it will results into
the low employee turnover. The increase brand value and goodwill will lower down the
employee turnover and will improve job satisfaction.

Different learning approaches
Behaviorism theory: It is the theory of learning that is based on the idea that all behavior
of the people is the result of the conditioning and it occurs due to the interaction with the
environment. And this theory believes that the responses of the people to the environment
stimuli the shape of the actions (Harris et al., 2019).
Cognitive theory: This theory suggests that the thinking and different mental process and
it is affected by the external and internal factors for producing the learning within the
individuals. Thus internal factors help to have the deep experience. The linkage of the
concepts can be used for the learning.
Humanist theory: This theory reflects the concept of learning that includes the concept pf
the learning through watching and analyzing the others behaviors and results from this
behavior. It focuses on the learning at the core of the approaches of the human. The
experiences of individual can have to learn new abilities and skills.
Learning theories:
The learning theories used for the development have the utmost importance and for this
the Kolb’s learning cycle can be utilized for the development of the skills and the abilities:
Kolb’s learning cycle
This theory and model involves the follow up of certain stages and the first stage includes
to list down the experiences that are aware and familiar. The learning from the experience
can be gained and the feeling owned by this experience can also be used. The second stage
is the reflection of the experiences for having its own benefit and value. The third provides
the reflection for the new ideas which also modifies the existing concept. The new
experience thinking can be interpreted with the help of past experiences. The last one
includes the implementation of all stages from experience reflection to the interpretation
(Gerstein and Friedman, 2016).

OWN SKILLS, ABILITIES, COMPETENCIES FOR THE FOOD SAFETY MANAGER IN
RADISSON BLU:
For the Food safety manager there are many skills and abilities needed to run and perform
the job in a smooth manner. I am working as the food safety manager where I need to
possess many abilities and skills. There are following skills needed for this job role which
are identified through the SWOT analysis a self-evaluation method:
TABLE 1: HARD SKILLS
Hard skills Needed for professional
standard and job role
Ratings
DIPLOMA DEGREE I have completed by diploma
degree in food safety and I
am also graduated in the
same that is the minimum
requirement of my current
job role.
8
Food safety management
system
Food safety manger must
have the knowledge of the
food safety management. It
is the need of the
professional for the job role
7
HACCP plan This is also must for the food
safety manager job role that
must include the knowledge
to implement the plan for
the safety and quality of food
(Gerstein and Friedman,
2016).
9
TABLE 2: HARD SKILLS

SOFT SKILLS NEEDED FOR
PROFESSIONAL
STANDARD AND JOB ROLE
RATINGS
Flexibility and
adaptability
I am having the ability of
adapting new situations and
challenges and I also accept
new changes and I am very
open to the new ideas and
changes.
7
Excellent communication
skills
I possess good
communication skills that
will help me to do my job
effectively.
8
Strong convincing power Food safety manager must
have strong possessive
power so that the
8
Positive approach I am too much optimistic
and also enthusiastic looks
for the growth and welfare
of people (Voogt et al.,
2015).
7
SWOT ANALYISIS
STRENGTHS
 Ability to work under pressure
 Good educational qualifications
 Prior experience in the same field
WEAKNESS
 Low flexibility
 Lack of interpersonal skills
 Non-ability to manage the time
OPPORTUNITIES
 To work as a high position and the
THREATS
 High competition

manager of the food safety
management
 Exploring industry
 Fail to perform well
 Lower pay

LO3
The set objective was set according to the SMART objectives which was specific,
measurable, achievable, and reliable and time constraint. I have set the target that was
short term and long term also. I have set the target to increase the coordination and
communication skills. I have also worked to develop my current skills. I have categorized
the targets in the short term and long term.
DEVELOPMENT PLAN
CURRENT
SKILLS AND
COMPETENCIES
USED IN
PERSONAL AND
PROFESSIONAL
PLAN
GOALS
PERSONAL /
PROFESSIONAL
DEVELOPMENT
PLAN ACTIVITY
INDICATE HOW
YOU HAVE
MONITORED
YOUR
PROGRESS,
UNDERPINNING
LEARNING AND
DEVELOPMENT
THEORY
EVALUATE THE
EFFECTIVENESS OF
YOUR PERSONAL
DEVELOPMENT PLAN
Coordination
skills
Short Term
Goals (3 months)
I have monitored
my progress
through ability to
do the work in a
team with
coordination and
cooperation
When the target set will
be achieved in the given
span of time
Communication
skills
Medium Term
Goals (6 months)
The development
of ability to
present in front
of others ad give
presentation to
My plan has helped me
to develop the
communication skill in
an effective manner.