Professional Identity and Practice Report - Marriott International

This report delves into the realm of professional identity and practice, specifically within the context of Marriott International, a leading hospitality company. It begins by outlining the benefits of ongoing professional development for various stakeholders, emphasizing its role in enhancing skills, building trust, and improving productivity. The report then investigates the skills and competencies expected by employers in the hospitality industry, with a focus on communication, training, critical thinking, and problem-solving abilities. A self-assessment of skills and competencies for an operations manager role is provided, along with a review of learning theories and approaches used for personal and professional development, including humanistic and behaviorist approaches. Finally, the report constructs a development plan to enhance chosen skills and competencies within a specific work context and concludes with an analysis of a job interview process, highlighting key strengths and weaknesses.

Professional Identity and
Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Key benefits of on going professional development for different stakeholders within
company......................................................................................................................................1
P2. Investigate professional employer expectation of skills and competencies within industry 2
TASK 2............................................................................................................................................4
P3. Assess own abilities, skills, and competences for a specific job role...................................4
P4. Review a range of learning theories and approaches used for personal and professional
development processes................................................................................................................5
TASK 3............................................................................................................................................6
P5. Construct a development plan to enhance chosen skills and competencies within a specific
work context................................................................................................................................6
TASK 4............................................................................................................................................7
P6. Undertake a job interview for a suitable service industry role.............................................7
P7. Review key strengths and weaknesses of an applied interview process...............................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
.......................................................................................................................................................11

INTRODUCTION
Professional identify refers to person's values, motive, experiences and many more that
they included in their life. Mainly, it can be re-shaped that is depend on the situation that person
face within their life. Along with this, it is also consider as an ongoing process that imply
individuals own values and experiences that directly influences by personal and cognitive
factors. In context of professional business world , it is important for individual to carry range of
practices that make them their own unique identify within the organisation (Arthur and Collins,
2014). This will make them enable to attain success. Present report is based on Marriott
international, which is American multinational hospitality company that manage a broad
portfolio of hotels and lodging facilities. This company founded by J. Willard Marriott in 1927 to
serve hospitality services in worldwide. Report is includes key benefits of ongoing professional
development for different stakeholders and own skills and competencies approaches. At last,
development plan is also mentioned that help in enhancing persons skills and competencies
within the organizations towards the specific job role.
TASK 1
P1. Key benefits of on going professional development for different stakeholders within
company
Overview of the company:
Marriott International is an American multinational diversified hospitality company that
provide hospitality services to large number of customers in over the world. This company is
largest hotel chain in over the world having more than 7000 properties in around 130 countries
and territories, 30 brand around the world. Mainly, hotel founded by J, Willard Marriott in 1927
now led by his son. Number of employees within the company is around 176000 that provide its
services to number of customers with the aim of providing them better satisfaction. For attaining
success at market place, company needs to provide continuous professional development
programs to their stakeholder so that they can easily improve their working performance within
the organization and also make their own identity.
Key benefits for stakeholder:
In business organization, continuous professional development refer to the ongoing
learning process that help individual to improve their competencies and skills to attain success at
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workplace. This type of process is highly related with past experience of people. For improving
their performance, manager of the company also provide them better training and development
so that they can easily overcome from their weaknesses at workplace (Clarke and et. al., 2014).
In this context, there are some key benefits for stakeholder that can be understood by following
points:
Increase trust: On going professional development play a significant role in improving
skills of Marriott employees through which they can easily build positive relation and trust
among each others. This is possible by effective communication, training programs and many
more in which employees are interact with each other and improve their productivity as well.
Help in developing an effective plan: It is also a effective point of ongoing professional
development plan as it help business organization to prepare a plan to increasing skills and
competencies of employees that directly support in enhancing overall performance level of the
employees at workplace. In this, Marriott hotel prepare development plan that includes existing
skills that are needed to be changed to improve it effectively. It also help in context of customers
by inviting them towards its products and services.
Improve productivity: Continuous professional development plan may put positive
impact on workers performance at workplace because Marriott hotel focus on providing better
training and development programs to their staff members. With the assistance of this,
employees can easily analysis customers needs and wants that contribute in enhancing
profitability level of the company at market place.
P2. Investigate professional employer expectation of skills and competencies within industry
In business environment, every organisation are looking for more skilled and capable
employees who have ability to execute any kind of task activities so that company can easily
attain success. In this context, manager of Marriott hotel is also focus on enhancing the abilities
of workers to increasing their profitability level. This is possible when employer and employee
perform their task with more efficiency through which Marriott can easily accomplished
completive edge from its rivals at market place (Cruess, Cruess and Steinert, 2016). For attaining
the same, employee should have appropriate skills like communication, positive attitude,
effective decision making skills and many more. By this, they can easily handle their customers
and provide them quality services as per their needs and wants. This will directly contribute in
increasing satisfaction of the customers that may increase strong customers base for longer
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period of time. For better understanding, there are some specific skills and competencies
required by employees within the Marriott hotel to enhance their productivity level.
Skills and competences expected by the employer:
Employer play a vital role in business as they should have proper communication and
analytical skills in order to recruit skilled and suitable workers within their organization (Farrell,
2016). Along with this, manager of company also focus on providing better training and
development programs to entire workforce to improve their productivity level at workplace. In
this context there are some important skilled that required by manager of Marriott hotel in HR
manager job role are as follows:
 Communication skill: In Marriott, it is important for HR manager to have better
communication skill for interact with employees and recruit new skilled people within the
business organization. If manager have best communication skill then they easily
communicate with workers and provide them all the necessary information. By this
workers can easily attain their set goals and objectives.
 Training and development skills: This type of skill is also important for manager of the
company to improve employee performance at workplace. Thus, it is crucial for HR
manager to provide better training as per workers performance so that they can easily
improve their productivity and values. With the assistance of this company can easily
attain all the predetermined goals and objectives in effective manner.
 Critical thinking: It is also an important skill that required by manager of Marriott so that
they can make a right decision at workplace and implement effective strategies to
improve overall performance level of the company and its workers as well. In this regard,
assistant manager of Marriott evaluate their previous performance and data with the aim
of attaining financial goals and objectives of the company.
 Problem solving skill: It is one of the important skill for employer of Marriott as it deal it
hospitality industry, that include various issues and uncertainties at market place. In this,
manager of company focus on customers satisfaction as their needs and wants are
changes as per continuous basis (Feldman and Fataar, 2014). It is major concern for
company thus, it is important for customers executive to communicate with their
customers to solve their queries towards the services related with the company. By this
they can easily improve customers satisfaction
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 Effective communication skills: It is important for employer to have better interactions
skills at workplace so that they easily influence their customers to consume company
products and services. With the help of this, Marriott hotel easily increasing customers
base and at the same time also attain their positive experience towards its services.
Importance of undertaking ongoing personal and professional development:
In business organization, continuous professional development play a vital role in
improving employees performance at workplace (Mancini and et. al., 2015). Mainly, it is related
with specified with skills and factors that help in developing a professional identify of a person
within the organization. IN context of Marriott, the main focus of manager is to conduct an
effective training and development programs to workers so that they can improve their skills and
capabilities at workstation. In context of customer executive of Marriott hotel, it is important for
manager to provide better training to the operations manager so that they easily improve their
skills. With the assistance of this, they provide various range of benefits to its customers which
may develop positive image of the company at market place.
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TASK 2
P3. Assess own abilities, skills, and competences for a specific job role
It is important for every individual to measure their skills and abilities towards the
specified job activities in order to improve their growth level. In context of this, job role offered
by Marriott hotel is operation manager, in which I need various range of skills to perform
particular job activities. In this, I analysed that I have enough knowledge about operational
activities of the organisation and I think that I become an appropriate operation manager in
Marriott hotel. On the other hand, I also evaluate that in some areas I feel that I am less capable
which may negatively impact on my overall performance at workplace. For becoming an
effective operation manager I need to make alternative ways to overcome from my weakness so
that I can effectively improve my own productivity level. At workplace, every workers have their
own specific skills and position that make them successful at specified job activities. By
undertaking whole analysis, I can easily evaluate the differences that I have from the expectation
of operation manager of Marriott hotel. With the assistance of this, I can make a right decision to
improve my skills and abilities that develop my career growth at workplace. As employee of
Marriott are capable and skilled towards the particular job activities that helped them in attaining
their set target in stipulate time frame.
Apart from this, Marriott Hotel operate their business at global level. This is the main
reason that competition level of market is also high in which company focus on inviting people
for their job role of operations manager. With the assistance of this, they can easily maintain
their productivity activities to attain quality products and services to its customers at market
place. For attaining the same, I use personal skill audit approach which helped me become a
effective operation manager at Marriott. This type of assessment of skills are as follows:
S. No Abilities in Score Expected rating
required in Marriott
hotel
Strength and
Weaknesses
1 Time management 8 9 -1 (Weakness)
2 Communication 8 6 2 (Strength)
3 Problem solving 5 7 -2 (Weakness)
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P4. Review a range of learning theories and approaches used for personal and professional
development processes
It is important for every individual to develop their skills and abilities to enhance their
career growth. In this context, learning approaches and theories are play a significant role in
improving personal and professional skills of an employees within the Marriott hotel. In this
regards, there ate some theories and approaches of learning are mentioned below: Humanistic learning approach- This type of learning approach help in reducing the
stress level of workers at workplace (Learning theories, 2019). In this manager of
Marriott hotel, use this type of theory to make workers capable to execute their working
activities in effective manner (Paquette, 2016). By using this approach, employees
execute their plans to improve their performance at workplace. Behaviourist approach- This type of theory includes different range of ideas that needed
by employees to their task and activities. In context of Marriott, employees have ideas
which make them enable to handle the complex situation at workplace. This will
contribute in enhancing the positive performance at workplace and at the same time also
attain higher productivity level at market place. Social learning theory- It is also an effective theory in which people are learn by another
person behaviour, attitude and values. By this, they improve their skills and knowledge at
workplace. In context of Marriott, this theory help employees to learn new things that
helped them in increasing their professional performance. This will directly contribute in
enhancing overall performance level of the worker at workplace.
 Cognitive approach- This type of theory is related with the thinking process of workers
and customers as well. Thus, operation manager of Marriott use this type of theory with
the aim of analysing as well as determining the customers and workers expectation at
workplace. With the assistance of this, manager provide them services and also make
them satisfy. Along with this, it also support business organization to offer better hotel
services to its customers as per their requirements. This will contribute in enhancing the
overall performance of the company at market place (Pennington and Richards, 2016).
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All these learning theories helped workers to improve their skills and competencies that
directly put positive impact on working activities of company ad its workers as well. With the
assistance of this company can easily capture larger marker share from its rivals.
TASK 3
P5. Construct a development plan to enhance chosen skills and competencies within a specific
work context
Proper development plan includes different range strategies, training process that help
workers to attain their own set goals and objectives sin stipulate time frame. As a operation
manager, this type of plan helped me in improving my own efficiency at workplace and it also
contribute in enhancing profitability and productivity level of Marriott hotel at market place. As
appropriate development plan may includes various skills and competencies are as follows:
Skills Activities required Resources Time Changes
Time
manageme
nt skill
For improving my skill,
it will be significant for
me to effectively
arrange as well as
manage time for all the
working activities. By
this I can easily
improve my abilities to
manage the time and
also perform the task
activities as per setted
time frame.
It is important for me
to improve my time
management skill for
which I need to take
help from my team
members and my
seniors as well. Along
with this, I also set
my target and task
activities to complete
the activities.
For better
improvement,
3 month will
be enough. It
could be
effective for
enhancing this
skills that make
me enable in
managing time
along with task
activities at
workplace.
Tries to make
changes within
the working
activities and also
take help from
other for manage
the work
effectively. Along
with this, taking
right decision to
ensure that all the
resources are
available at the
time of resolving
issues.
Problem
solving
skill
To make this skill
strong and effective, I
will use my skill and
For this, effective
training and
development
In order to
improve my
problem
In this, I have to
provide better
solution towards
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critical thinking
towards the specific
situation. It may be
benefited for me to
resolving issues at
workplace and at the
same also reduce the
chances of arising
issues within the
working activities.
activities, aptitude test
and many more
activities are required
that help me out in
improving my skills
related resolving
issues in most
effective manner.
solving skills, I
need 3 month.
This will
helped me out
in making
skills strong
and
appropriate.
the issues occur at
workplace.
TASK 4
P6. Undertake a job interview for a suitable service industry role
Marriott hotel conduct an interview for the recruiting people for the job role of
operations manager. For this job role I will take participate to improve my job capabilities at
workplace. In case, I get selected on this job then it helped in in my future growth and career
development. In this context, there are some interview question carry out by Marriott to recruit
capable people for operations manager job role:
Interview Questions
Q1) How are you?
Q2) Tell me about yourself?
Q3) What do you know about the our company?
Q4) Why should we select you?
Q5) Why do you want the operation manager job?
Q7) What is your professional strength?
Q8) Which type of working environment do you prefer?
Q9) Do you have knowledge about HR policy of business organization?
Q10) What salary you are expecting from us to offer?
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All the interview questions are asked by interviewer from me for job role of operation
manager.
P7. Review key strengths and weaknesses of an applied interview process
There are some strength and weaknesses of internal process used by manager to invite
skilled and capable workers within the organization.
Strength:
One of the main strength of my in interview process was my confidence as I gave all the
answers asked by interviewer. Along with this, my communication is also strong in interview
because I was able to understand interview questions towards my job skills. Furthermore, my
knowledge was also my strength which helped me out in giving answers of tricky questions. All
these strength helped me in cracking the interviews without facing any kind of issues and
complexities while giving interview.
Weaknesses:
In interview process, I found that I m loosing my confidence because of frequent general
questions were asked by interviewers. It negatively impact on the performance level.
Furthermore, I failed in conveying my views and opinion about the question that put up by
interviewers. This was the main reason that it will negatively impact on the may overall
performance while interview process.
CONCLUSION
As per above mentioned report it has been concluded that professional development and
practices is play a vital role in individuals growth and it help in making them unique from others.
Along with this, it is develop from past experience of person that put positive or negative impact
on growth opportunities and productivity. Furthermore, learning styles and approaches are also
crucial for employee and employer to effectively develop their reliability and growth level as
well. At last development plan help in improving future growth that contribute in building career
growth of a person.
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REFERENCES
Books and journals
Arthur, N. and Collins, S., 2014. Counsellors, counselling, and social justice: The professional is
political. Canadian Journal of Counselling and Psychotherapy/Revue canadienne de
counseling et de psychothérapie. 48(3).
Clarke, C. and et. al., 2014. The development of an authentic professional identity on role-
emerging placements. British Journal of Occupational Therapy. 77(5). pp.222-229.
Cruess, R. L., Cruess, S.R. and Steinert, Y. eds., 2016. Teaching medical professionalism:
supporting the development of a professional identity. Cambridge University Press.
Farrell, T. S., 2016. Anniversary article: The practices of encouraging TESOL teachers to engage
in reflective practice: An appraisal of recent research contributions. Language Teaching
Research. 20(2). pp.223-247.
Feldman, J. and Fataar, A., 2014. Conceptualising the setting up of a professional learning
community for teachers' pedagogical learning. South African Journal of Higher
Education. 28(5). pp.1525-1540.
Mancini, T. and et. al., 2015. Personal and social aspects of professional identity.: An extension
of Marcia's identity status model applied to a sample of university students. Journal of
Vocational Behavior. 89. pp.140-150.
Paquette, J. ed., 2016. Cultural policy, work and identity: The creation, renewal and negotiation
of professional subjectivities. Routledge.
Pennington, M. C. and Richards, J. C., 2016. Teacher identity in language teaching: Integrating
personal, contextual, and professional factors. RELC journal. 47(1). pp.5-23.
Pinho, A. S. and Andrade, A.I., 2015. Redefining professional identity: the voice of a language
teacher in a context of collaborative learning. European Journal of Teacher Education.
38(1). pp.21-40.
Reay, T. and et. al., 2017. Getting leopards to change their spots: Co-creating a new professional
role identity. Academy of Management Journal. 60(3). pp.1043-1070.
Ross, J. and et. al., 2014. Teacher experiences and academic identity: The missing components
of MOOC pedagogy. Journal of Online Learning and Teaching. 10(1). p.57.
Sherwood, M. and O’Donnell, P., 2018. Once a journalist, always a journalist? Industry
restructure, job loss and professional identity. Journalism Studies. 19(7). pp.1021-1038.
Williams, J., 2014. Teacher educator professional learning in the third space: Implications for
identity and practice. Journal of Teacher Education. 65(4). pp.315-326.
Online
Learning theories. 2019. [Online]. Available
through.<http://thepeakperformancecenter.com/educational-learning/learning/theories/>.
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