Professional Issues Assignment Part 2: Case Study Analysis

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Student Name
Student No.
7101ICT
Trimester n, 201n
Professional Issues Assignment: Part 2
Due Date: time, dd/mm/yy
Lecturer: David Tuffley
Campus (NA, LG, GC):

Professional Issues Assignment Introduction
Contents
1. Introduction 2
2. Analysis 3
2.1. Legal factors..............................................................................3
2.2. Professional factors...................................................................4
2.3. Employment and Social factors.................................................5
2.4. Personal factors.........................................................................6
2.5. Intrinsic factors...........................................................................6
2.6. Prioritisation...............................................................................8
2.7. Decision...................................................................................10
3. Discussion 11
4. Conclusions on Analysis 11
5. What I have learned from this course 12
5.1. Technology Ethics...................................................................12
5.2. The Ethical Technologist.........................................................12
5.3. Habits of the Effective Technologist........................................13
5.4. ACS Code of Professional Conduct.........................................13
5.5. Ethical Issues of the Information Age......................................14
5.6. Thinking Machines...................................................................14
5.7. The Common Denominator.....................................................14
5.8. AI and Human Potential...........................................................15
5.9. Final Comments (optional).......................................................15
6. References 16
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Professional Issues Assignment Introduction
1. Introduction
The report exploring the social and professional issues which are presented in
the case study. The report reflects on the new marketing database which
stores information and other data related to the client for a long period of time.
The system is known as Reaper and the further report reflects on some
professional issues between employer and employees which leads to creating
a huge impact on business performance. The report determines some legal
factors which are based on the case study, along with this the report explores
professional factors and relationship between employer and employees in the
organisation as per the case study. There are some personal and intrinsic
factors in relation to the case study. Several decisions are also presented in
the report related to case study.
The report explores issues between Richard, Alex, and Sophie. Richard is the
owner of a Firestone, and his unappreciated behaviours after accomplishing
the goals lead to unhappy and dissatisfied to Alex and Sophie. The problem
between them started when Alex and Sophie get unappreciated for the
valuable time that they have given to accomplish the project of Firestone. It is
the duty of Richard to appreciate them for their valuable effort. After that, both
of them decide to design their own agency with the help of Reaper system at
Firestone. Then they decide to set their own confidential plan and developed
fully functional Reaper and make a list of all details of Firestone's clients
which further help in establishing own agency of Alex. All the essential factors
related to the case study are summarised below.
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Professional Issues Assignment Introduction
2. Analysis
This report section consists of several factors related to a case study, these
factors help in deep focusing and analysing on professional and social issues
within the employer and employees in the organisation. The essential factors
in relation to the case study are summarised below:
2.1. Legal factors
Factor 1: Acquires personal details of organisation: After getting
unappreciated behaviour from Richard, the Alex and Sophie decide to
establish their own agency for which they tried to collect the vital
information of clients of Firestone. Along with this, they tried to detect
all the necessary information and data which help in establishing their
agency. Acquiring essential details of clients of an organisation leads to
misuse of the systems which is illegal or misconduct activity. This is
one the essential concern which reduces the privacy of the
organisation by their key employees as Alex and Sophie are key
employees at Firestone and they tried to acquire the personal details of
clients. Further, Alex tried to take the copy of all the work and analyse
how to use other materials which help in attracting clients who had a
contract with Firestones over a long period of time.
Factor 2: Breach of privacy system of organisation: The Reaper is
one of the effective systems which is used at the Firestone, it helps in
engaging client information and stores it with advance privacy system.
As Alex and Sophie know how to use Reaper system, and Sophie was
the IT software developer at Firestone and they know very well how to
detect the confidential information from the Reaper system. Use of
such confidential privacy system is lead to illegal which reduce the
privacy level of the company by its employees. The owner of the
company has to enhance their own privacy level so that other
employees cannot able to use their privacy system and not able to
misuse their confidential information.
Factor 3: Misuse of all the details: After getting all the details of
Firestone’s clients and with the help of other useful information, the
Alex tried to attract all the clients by updating the server and Reaper
system within the organisation. He tried to misuse all the confidential
information and developed its own agency within a year. This activity
leads to illegal as a person has no right to use confidential details of
any company, for such concern he should be charged fine by the police
or by any legal action.
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Professional Issues Assignment Introduction
2.2. Professional factors
Factor 4: Develop professionalism: It is necessary to act and behave
like a professional in business and person should maintain its
professional behaviour in the organisation in an effective manner. As
per the case study, it is the duty of manager (Richard) at Firestone to
appreciate Alex and Sophie for their effort to accomplish some tasks in
the organisation. As well it is the duty of employees to maintain their
professional behaviour but they tried to focus on designing their own
agency doing illegal activities such as detect personal information of
clients of the organisation (Ferguson, et.al., 2016). Such activities lead
to beyond professionalism which led to a huge loss for the organisation.
Factor 5: Work with honesty: It is essential to maintain honesty at the
workplace and it is the duty of the employee, to be honest with his
employer which help in developing better relationships between them.
The case study reveals that Alex and Sophie work with dishonesty at
Firestone, and Alex tried to take over the company’s clients for his own
agency (Davies, 2016). This states that both of them has not worked
with honesty in the organisation. Unappreciated behaviour with their
boss takes them to the negative side and which create a bad impact on
the profitability of Firestone.
Factor 6: Develop effective relationship: The main responsibility of
employee and employer is to develop an effective relationship which
helps them in developing a better understanding of the aspect of the
organisation. Being professionalism it is necessary to maintain an
effective relationship with other organisational members but here in this
case study the Alex and Sophie had not maintained their relationship
with boss and Richard who was the owner at Firestone has also failed
too in maintaining. Such factors lead to developing the poor relationship
between employer and employee due to which Alex and Sophie tried to
focus on establishing their own agency.
Factor 7: Develop own personal skills and development in the
organisation: In IT sectors developers tries to develop their own
mindset through which can develop the performance of the
organisation, this help in enhancing the performance and help in
building relationships with the organisation. Here, Alex tried to misuse
his own personal skills and the ability to hacking the Reaper system of
Firestone, by which he can able to set and make an agreement with the
former clients of Firestone. Such activity should not be done by
professional, the employee should follow organisational ethics in an
effective manner (Davies, 2016).
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Professional Issues Assignment Introduction
2.3. Employment and Social factors
Factor 8: Analysing issues at workplace and keep healthy working
environment: There are various problems within the organisation
which create a negative impact on the working environment of the
organisation and leads to bad impact on employer and employee
relation. There is various issue present at the Firestone such as
problems regarding Reaper project, the information which is collected
through Reaper leads to improper and sometimes an organisation has
to lose its essential information related to clients. Along with this, some
managerial issues in the context of employees leads to a poor
relationship between them. Such as Alex and Sophie get unappreciated
with their boss Richard due to which feel unhappy and get dissatisfied
with the organisation.
Factor 9: Misuse of personal information: It is the responsibility of
every employee to keep all the information and data of an organisation
for confidential. The profitability of the organisation depends on
employees of an organisation, if employees don't show their faith and
trust towards the organisation then no organisation can lead to enhance
its sustainability for a long period of time. Here, it results in the case
study that lack of trust and faith of employees in an organisation leads
to loss for Firestone, as personal and private information of clients and
other personal details are used by Alex and Sophie. Such activities lead
to damage the organisational behaviour towards its employees (Davies,
2016).
Factor 10: Enhancing profits through misconduct activities: The
need of every organisation is to earn profit which can be earned by
enhancing performance with the help of employees. Here, in this case,
Alex and Sophie have tried to occupied control on the Reaper system of
Firestone by updating the Reaper software in an effective manner. They
tried to focus on overtaking the former clients of Firestone, this activity
help in establishing the agency for Alex after a year but Richard who
was the owner of Firestone has to face huge loss in the market as
company has lost its more than 70% clients in the market for which he
has to cost millions of dollars (Davies, 2016). So such activities should
not be conducted by employees and organisation should develop its
privacy system which helps in protecting from such type of misconduct
activities from employees.
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Professional Issues Assignment Introduction
2.4. Personal factors
Factor 11: Misuse of client information: Organisation should
maintain effective privacy system in the software where all the
information related to clients are stored. It is the duty of the
organisational manager to keep an eye on every employee whether
they are key employees like Alex and Sophie or other ordinary
employees. Here case study reveals that Alex had misuse all the
information related to Firestone's clients. Such aspect leads to a huge
loss for the organisation in the market as Richard got failed in analysing
the plan of Alex and Sophie that they tried to take all the information
related to clients. Such misconduct activities should be analysed by the
organisational manager to maintain sustainability for a long period of
time (Warren, & Burmeister, 2017).
Factor 12: Misuse of position in the organisation: The main motive
of employees leads to develop and enhance their performance to keep
their status in the organisation. Here in this case study, the Sophie was
the software developer and Firestone has launched its software Reaper
system with the help of Sophie and other developer programmers. As a
technical and software developer, she knew how to run Reaper
software and how essential information related to clients can be
revealed from software (Webb, 2016). So as a key employee at the
company and a software developer, Sophie helped Alex and helped
him out in gathering all the necessary information related to clients and
other confidential details of the organisation.
Factor 13: Misuse of organisational details for personal profits:
The man motive of the employee to maintain and follow all the
organisational ethics but due to lack of trust and faith towards the
organisation, employees try to use the organisational information for
their personal profits. After getting unhappy with their boss, Alex and
Sophie tried to misuse the organisational information such as client
information, all the copies related to the artwork. Such information leads
to loss for organisation and these are the unethical activities which are
done by the employees for their personal profits.
2.5. Intrinsic factors
Factor 14- Finding a new job: After it is analysed by the Sophie that
his relationship with Alex will not work anymore and analysed that their
behaviour and thinking is different from each other, she tried to move to
Perth which is 4000 km away and searching for a new job. She is
looking for the change and tries to focus on other goals of life and to
earn more money so that she could pay her bills timely. As she has
better knowledge related to software development programmes and
one of the best IT project manager in the former company (Webb,
2016). So she thinks that she can set her life by finding a new job by
going far away from the city and choose to move towards Perth.
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Professional Issues Assignment Introduction
Factor 15: Developing and exposing questionable strategies: The
main motive behind developing and establishing own agency by Alex
and Sophie is that they set their mindset by putting questions and by
analysing that they can earn more profit than Richard who was the
owner at Firestone.
These are the main factors related to case study and such factors are
playing a crucial role that has to create a deep impact on the social and
professional issues.
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Professional Issues Assignment Introduction
2.6. Prioritisation
The below table help in summarising the main factors
related to a case study with prioritisation.
Factor Related Issue
1 Breach of Privacy system of organisation Detecting and taking
privacy data of clients
and taking all the
information related to
clients
2 Misuse of personal information Misuse of personal
information such as
system roots,
techniques and all other
necessary information of
the organisation.
3 Misuse of client information Use of client details to
develop and enhance
personal profits in the
market leads to misuse
the information and
illegal.
4 Work with honesty Dishonesty leads to the
poor relationship
between employer and
employees within the
organisation.
5 Analysing issues at the workplace and keep
healthy working environment:
Issues lead to decrease
in the performance of
employees at the
workplace and create
other conflicts and
challenges for the
organisation
6 Develop own personal skills and
development in an organisation
Personal development
is not to misuse the
amenities of the
organisation for
personal profits
7 Develop professionalism Without an effective
relationship between
employees and the
manager leads to poor
decision making.
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Professional Issues Assignment Introduction
8 Misuse of position in the organisation Misuse of position leads
to a various loss in the
context of the
organisation as Alex
and Sophie do to take
other necessary
information of clients.
9 Finding a new job The Sophie was looking
for a new job by moving
towards another city.
10 Developing and exposing questionable
strategies
The main motive behind
developing and
establishing own agency
by Alex and Sophie
11 Misuse of organisational details for personal
profits
Organisation data and
its personal information
are misused by Alex
and Sophie for
establishing a new
agency.
12 Develop an effective relationship Ineffective relationship
between employer and
employees leads to bad
impact on organisational
performance
13 Acquires personal details of the organisation Misuse of personal
information such as
system roots,
techniques and all other
necessary information of
the organisation.
14 Enhancing profits through misconduct
activities
Use of client details to
develop and enhance
personal profits in the
market lead to
misconduct activities
Table 1: Priority List
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Professional Issues Assignment Introduction
2.7. Decision
The decision in the case should be that Alex and Sophie should not
take such unethical decisions which lead to cost millions of dollars to
Richard. Along with this, they don't have to misuse the organisational
system which helps them in analysing and taking all the information
related to clients and other artworks related to the organisation. These
are the misconduct or illegal activities which are done by them in
developing and launching new agency in the market. As per my view,
Alex has taken a good decision, as she analysed and object at Alex
when he tried to make use of her by taking all the information through
the system and deny her to do such activities and she moves on to
another city for finding a new job. On the other hand Alex has misused
his position in the organisation and successfully take over all the clients
of Firestone. These are the wrong decisions and actions taken by Alex
and Sophie.
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Professional Issues Assignment Introduction
3. Discussion
The essential factor in this report is to misuse the organisation information for
personal benefits which is the actual way to behave in the organisation,
breach of privacy and overtake all the client information through Alex leads to
the cost of millions of dollars to Richard who was the owner at Firestone. The
use of Reaper system leads to stores the information of clients which help
them in analysing and detecting all the information related to clients and other
artwork in relation to the organisation. The main motive of Alex is to take all
the clients of Firestone and to develop his own agency in the market. The
remaining factors were kept as prioritisation and on their behalf, their related
issues in the context of the case study are also summarised other unfair
practices done by Alex and Sophie in the organisation.
4. Conclusions on Analysis
It is concluded from the above analysis and factors related to the case study
and the EDM models used in the organisation and misuse of technical
specifications. It is analysed that they have missed all the authorities as a key
employee in the organisation. All the factors in the report have analysed that
these decisions lead to the wrong action in the context of Firestone and such
losses are faced by Richard due to illegal activities.
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