IT Support Resume: Skills, Experience, and Objectives

This document presents a professional resume created by a student, showcasing their qualifications for IT support positions. The resume highlights the student's professional objectives, which include gaining experience and eventually becoming an IT support service delivery manager. It details core competencies such as effective communication, problem-solving, and technical proficiency. The resume outlines occupational experience, including an internship and helpdesk experience, and emphasizes essential skills in IT support, troubleshooting, and various operating systems. It also mentions additional skills like multitasking, language proficiency, and a strong understanding of IT hardware and software, including Google G Suite. The resume concludes with a statement addressing selection criteria, providing further details on the student's capabilities and motivation to excel in the IT field. The resume emphasizes the student's knowledge of networking, VOIP, CCTV systems, and various hardware and software. It also highlights the student's eagerness to learn and adapt, making them a strong candidate for IT-related roles. The resume is a comprehensive overview of the student's skills and experience, making it suitable for various IT support positions.

Running head: PROFESSIONAL RESUME
PROFESSIONAL RESUME
Name of the Student
Name of the University
Author Note

1PROFESSIONAL RESUME
Name
Address
Professional Objectives
 Gain minimum 6 years of experience in the various positions related to IT support officer
 Become the IT support service delivery manager of the company
 Getting nominated to the board of directors of H&T Realty
Core Competencies
 Effective communication skills
 IT Support
 Problem Solver
 Innovative thinker
 Practical knowledge
 Result oriented
 Motivated
 Relationship builder
Occupational Experience
 6 months internship in a reputed software management and IT support firm
 3 months experience as a helpdesk agent in an IT firm
Education

2PROFESSIONAL RESUME
Essential Skills
 IT support and troubleshooting both direct and remote
 Understanding technical issues and resolving the same in quick duration
 Strong knowledge of various operating systems
 Essential knowledge of networking
 Practical knowledge on VOIP and CCTV systems
 Strong technical knowledge concerning wide ranges of hardware and gadgets such as,
computers, laptops, routers, printers and other professionally used IT equipment
 Strong knowledge of administration of Google G Suite
 Effective skills in data backup
 Strong knowledge of managing IT oriented work log
 Effective gadget and IT equipment management skills
 Strong perception of IT related gadgets and performance capabilities of various devices
manufactured by different companies
 Basic practical and theoretical knowledge of LAN, WAN, Routers, Firewalls, AC, AP
 Strong knowledge of both Windows and IOS
 Effective multitasking ability and task organization capability
 Effective communication in English and good knowledge about Mandarin/Cantonese
Additional Skills
 Motivated and inclined towards learning innovative things
 Fast learner
 Ability for effective practical application of knowledge

3PROFESSIONAL RESUME
 Identify minute problems and find their effective solutions
 Helpful towards peers and subordinates
 Motivated towards taking on new responsibilities and be effective in the same
Awards and Honors
 Gold medalist in science project in school year 12
 Best IT innovator award at college
Statement for addressing selection criteria
IT support and troubleshooting both direct and remote are one of the specialties that I
have. Understanding technical issues and resolving the same in quick duration is one of the
crucial requirements for the work and I will be able to effectively manage this responsibility. I
have strong knowledge of various operating systems and this will help me to perform all the
duties assigned to me through diligence and utmost effective implementation of knowledge. I
have been able to garner essential knowledge of networking. This will be required in order to
develop essential strengths in the given area. Practical knowledge on VOIP and CCTV systems
is something that I have garnered through better participation in the practical classes at college.
This is one of the essential strengths that have developed as the pursued course had a very good
system for teaching the practical aspects of VOIP and CCTV systems. I was one of the best
performers in the practical section of the work and I was able to garner significant expertise on
the matter. My experience further improved when I went to the internship as a large part of my
job was to check the effective functioning of the VOIP and CCTV systems. Strong technical
knowledge concerning wide ranges of hardware and gadgets such as, computers, laptops, routers,

4PROFESSIONAL RESUME
printers and other professionally used IT equipment is also one of my very strong points. Since, a
long time was spent by me towards effectively understanding the aspects of the IT industry,
many of the crucial things became clear during this time. Familiarity with wide range of
hardware and software is one of the crucially important requirements for excelling in the IT field
and this is also the reason I have chosen this area of profession. I have relatively strong
knowledge of administration of Google G Suite. Effective skills in data backup were garnered
through the work experience and I was able to have strong growth in only a brief period of time.
I effectively garnered strong knowledge of managing IT oriented work log. From a very long
time I had effective gadget and IT equipment management skills. I used to have great skills with
many gadgets. What works more to my favor is the fact that I was able to use a lot of devices and
actually able to use several versions of the same device. For example- I was able to use
smartphones and other gadgets with regards to their respective versions. This helped me to
gather expertise in understanding the comparative values of the devices. I strongly believe this
will help me garner significant professional mileage. This was mainly due to the fact that I was
able I have efficient perception of IT related gadgets and performance capabilities of various
devices manufactured by different companies. Basic practical and theoretical knowledge of
LAN, WAN, Routers, Firewalls, AC, AP. Additionally, I have strong knowledge of both
Windows and IOS. Effective multitasking ability and task organization capability. Moreover,
effective communication in English and good knowledge about Mandarin/Cantonese. All the
essential aspects that are required for the job role are present in me. I consider myself to be an
optimally efficient person to be applying for the job. However, I am always poised towards
learning new things and I will only get better through professional exposure.