Professional Practice Report: Communication, Teams, and CPD

This report provides an analysis of professional practice, focusing on key aspects such as interpersonal communication skills, critical reasoning, and team dynamics within the context of PA Consulting. The report examines various communication styles, including verbal, non-verbal, written, and visual methods, and provides examples of effective communication strategies through emails and agenda planning. It also delves into the application of critical reasoning techniques for problem-solving, outlining steps like defining the problem, generating alternative solutions, and evaluating methods. Furthermore, the report explores the importance of team dynamics and the significance of Continuing Professional Development (CPD) for achieving higher levels of learning and organizational success. The report covers effective time management techniques, including goal setting, task prioritization, interruption management, and the use of technology. The content includes practical applications and examples to illustrate the concepts discussed.

Professional Practice

Table of Contents.
Table of Contents. 2
INTRODUCTION 3
Conclusion 9
REFERENCES 10

INTRODUCTION
For particular profession, conducting and working for someone is referred to as professional
practice. A prolong time has been engaged in training and education for carrying out such
occupations of professions. Present study is based on PA consulting, it was established in the year
1943. In the year 2014 firm has hired 666 employees and its number of consultants were 1970. By
offering amazing consultancy services firm has become able to develop brand name and now it is
the biggest consultancy firm that offers management services to its consumers. In the year 2014
company worked on renovation and has made changes in its logo and also make necessary updation
in its website design. In this report it has been discussed about the usage of interpersonal skills to
give trainings to targeted audience, followed by implementation of critical reasoning for solving the
problem. Moreover, this report discusses about the team dynamics and its importance and the need
of Continuing Professional Developments (CPD) for achieving higher levels of learnings (Green
and Hopwood, 2016).
LO 1 DEMONSTRATING INTERPERSONAL COMMUNICATION SKILLS
TO TARGET AUDIENCE
Interpersonal skills can be defined as the way in which person makes connection with other or
interact with others. This is essential for employee to have good interpersonal skill so that
individual can make connection with other staff members and can manage work effectively.
Communication skills are such skills that supports an individual to exchange views in proper
manner can communicate message in the appropriate manner. In order to deliver trainings
effectively to the targeted audience the communication styles and formats which could be used are
Verbal: Usage of verbal communications for giving trainings or for transferring information is
through speaking or language of sign. One on one conversations, meetings, phone calls, video
conferencing & presentation are considered in this type of conversations. Trainings given through
this communication style are considered to be the most efficient. Written as well as non verbal
communication tends to support this type of communication while given trainings to targeted
audiences. While giving trainings to the targeted audience through this format of communication,
ensures that the trainer must be having confident and strong speaking voice, avoiding fillering
words as well as being active listener.
Non verbal: Intentionally or unintentionally, trainings given through this style of
communication includes facial expressions, gestures as well as different body languages.
Understanding of others feelings and thoughts while giving trainings is been facilitated by non
verbal communication. If the trainees are appeared to be open to information or feeling positive
then they are considered to be displaying open body languages whereas when the trainees are
appeared to be nervous, angry or anxious then they are considered to be displaying closed body

language.
Written: Delivering information for training through numbers or letters in form of print or
writing can be considered underwritten communications. This style of training includes memos,
letters, blogs, pamphlets and books. Thus, these training styles are having simplicity, effective and
do not rely on tone.
Visual: Conveying information of trainings through graphs, charts, sketches, drawings, arts and
photographs are the acts of visual communication. Moreover, while delivering information through
verbal and written communication, visual acts are also included in the communications either
through presentations so in order to provide helpful context alongside during the delivering of
trainings to the targeted audiences (Mahon, Francisco and Kemmis, 2017).
Email 1:
From: [e-mail]
To: [e-mail]
Subject: Important event
Dear employees,
I am planning to organise an event for the growth and development of employees. This
event will discuss all the details that are necessary for the growth of employees.
It will occur on 17Th Friday 2020 Wednesday at 6PM
I am hopping your presence in this event.
If any quarry, please feel free to call on 255487887
Thanks & Regards
Email 2:
From: [e-mail]
To: [e-mail]
Subject: communicating important event
Dear staff members
I am one of the employee of PA consultancy who is working side by side. I am planning to
organise one event in your organisation that would make you all aware with the development
opportunities that you can get in the firm.
I am planning to organise it on 17Th Friday 2020 Wednesday at 6PM
If any quarry, please feel free to call on 255487887
Thanks & Regards

Email 3:
From: [e-mail]
To: [e-mail]
Subject: communicating important event
Dear Mariya
I am planning to organise one big important event, there will be involvement of all the employees
those who work under PAconsultancy. The actual planned date for this event is 17Th Friday 2020
Wednesday at 6PM.
Check your booking.
If any quarry, please feel free to call on 255487887
Thanks & Regards
Agenda
7th Jan 2020
Planning of event
8.00-9.00PM-………….place searching to conduct this event
8th Jan 2020
8.00-9.00…………….arranging breakfast for attendees
9th Jan2020
10.00-11.00………….Preparing welcome speech
10Jan2020
12.00-1.00…………..Budget calculation
13Jan2020
2.00-3.00……………Mutual discussion
14Jan
5.00-6.00……………Take final decision
Gantt chart
Effective time management skills that had been used in order to plan an event are by setting

of goals, by prioritising the tasks, by managing the interruptions, through procrastination as well as
usage of technologies.
Goal setting
Effective time management can be ensured by setting of goal monthly, weekly and daily. A SMART
approach of goal setting must be done which includes goal must be Specific, Measurable,
Attainable, Real as well as must be Time based. Statements of each acronym help in developing
SMART goal. Thus, the various considerations which could be considered while setting a goal are
the possible alternative ways to reach objective, limitations and conditions of tasks, whom to be
involved for achieving the tasks.
Prioritising the tasks
In accordance to the urgency and importance goals are been prioritised. By understanding the
relation between the various tasks an individual can be able to prioritise the tasks. Thus, prioritising
the different tasks considers how one task affects another, time requiring for the completion of one
task and starting of another. Therefore, sometimes a project management tool is been used for
completion of this step.
Management of interruptions
Several processes of tasks as well as workflow are commonly bound to be interrupted even if all the
processes are running in row. Thus, event planning commonly needed to consider management of
interruptions. For running of tasks according to the schedule the effective time management skills
includes the ability to reprioritise the goals. Additionally, the tool of project management can be
used here to for recalculating as well as for setting of new time frames.
Procrastinations
It is the skill of the event planner for effective time management it must know itself as well as its
members of the team and their style of working so as to have understanding of task allocation to
their team members. Handling of work pressure is different for different individuals. Thus, effective
time management skills include assigning the right individual at appropriate tasks as well as
distributing the different tasks in accordance to the individual’s strength.
Technology
There are some software’s which too can be used for effective time management and so as to
achieve the goals. Effective time management uses technology in order to prevent last minute
emergencies and to ensure proper task procedures compliance (Melchert and American
Psychological Association, 2018).

LO 2 CRITICAL REASONING
For solving the problem at the hand by using right frame in the mind. The use of different
techniques of problem solving for designing and delivering of event includes defining the problem,
generation of alternative solutions, evaluating and selecting alternative method and implementations
and follow ups on the solutions.
Defining the problem
This includes avoiding solving of tasks without data, determining at which point does the
problem lies, specifically stating each problem and every part of the problem, identification of
standards or expectation which has been violated, consulting each portion involved for information.
When I was working in the organisation then I was given task to organise this event. I faced the
issue to make coordination with all the involved members. Every person has different way to work
and different way of communication. It was the major problem which I have faced during
organising this event.
Generating alternative solutions
Generating of alternative solution can used as problem solving technique for delivering the event as
it seeks alternative methods which could be used to solve the problem, brainstorming on others
ideas, describing long term and short term alternative methods in accordance to the objective of the
event and involving individuals for generating alternative method. At that time, I take initiative to
make them understand. I started taking to them which has developed common understanding
between us and we all started understanding our language. I developed that much of understanding
that sometimes expression of one person was enough to understand other’s view point. In this
manner communication problems were resolved.
Evaluating and selection of alternative method
This is used for stating and selecting alternative method explicitly, evaluation of possible and
proven outcomes, evaluation of alternates according to the set goals of the event, evaluating each
alternate method without bias and in relation to target standards.
Implementing and follow ups on the solutions

Implementation and follow ups on the solution helps in evaluating long term results on the basis of
final solutions, establishing ongoing monitoring as well as measuring, seeking acceptance or
consensus by all affected parties, gathering feedback from them and planning & implementing pilot
test for chosen alternate method (Bhatia, 2016).
In order to get desired outcomes critical reasoning has been applied which moreover
demonstrates the path towards the solutions. Solution through critical reasoning includes
Organising information
Locating information is not an easy task. The main point is to selecting the information and
distributing in an appropriate structure. The pyramid like structure will help in guiding towards
solutions and moreover, the information structure will further reveal the connection between various
parts of the problem and in main topic.
Structure reasoning
Providing of supportive reasoning along with the opinion for the view is itself beneficial. Maps of
rational reasoning encourages people for considering different opinions as well as for supporting
their responses. Additionally, in order to clearly understand the relationships between statements
connecting words and indicators has been used.
Considering evidences
In order to underpin the claims as well as to find how good the evidences are a test of solid
argument is carried out.
Identifying assumptions
Analysing arguments is generally considered while solving the problem. Therefore, identification of
assumption and its co premises means determining the logical structure of the problem and ensuring
will it be valid for further assumptions. Generally, higher level of analysis is been required for these
assumptions.
Evaluating arguments
The process of evaluation starts by augmenting for and against the issue which has been structured
logically
Communicating conclusions
Average results and good results are been distinguished by presentation of ideas orally or in
writings
Therefore applying of critical reasoning for solution of problem mainly consisting of four step
processes such that
Step one is to identify the question. It is very much essential step as through this it will be get to
know the type of critical reasoning needed to be applied for solving the problem.
Step two destructing the argument as arguments are made up of conclusions, assumptions, counter

premises, premises as well as of building blocks (Hopwood, 2016).
Step three is stating the goal. It is considered to be short term but it is mostly overlooked step.
Step four working from wrong to right, this is used to find the best answer.
LO 3 TEAM DYNAMICS
Team Dynamics can be defined as such psychological forces that help in influencing
performance of all team members and impact on team effectiveness. For the success of the
organisation team dynamics are been used, as working in team toward common goal will help in
effectively reaching the goal. Problems are solved at the faster pace with the high quality of results
when strong team dynamics carries out such tasks. Moreover, team dynamics helps in getting the
responses faster with the better customer services as well as with the enhanced and diversified
experience & knowledge. Thus, team dynamics suggests that it is essential to have right individual
at the right role with the common vision for the success of the project.
Importance of team Dynamic
Team dynamics helps in getting the knowledge of various personalities and strengths of the
members of the team so as to create most efficient and effective team dynamics. If required, add
new members in the team in order to strengthen the performance of the team.
Moreover, behaviour and performance of the teams are been influenced by the psychological forces
through team dynamics. Involvement of personalities and their interactions are been determined by
such dynamics. When the members of the team tends to understand each other other and supposed
to be accountable, then such team dynamics are supposed to be having good management practices.
Additionally, less chances of conflicts are been observed in the team with good and positive
dynamic members, such teams appears to working collectively and tends to show trust over each
other member of the team.
On the other hand if the team is possessing poor dynamics, then it is supposed to be having people
whose behaviours disrupts the flow of work and they are more likely to make poor decision
makings or may make wrong choices or either may could not been able to decision at all. Conflicts
are common when there is poor decision making in the team.

Figure 1Belbin team Role
(Source: The Nine Belbin Team Roles, 2019)
Furthermore, team dynamics facilitate in bring efficiency in the team as it allows each participant to
apply its full and best capacity in order to accomplishment of the task. Bringing innovations, thus
by creating supportive as well as positive atmosphere and by neglecting negative comments. Team
dynamics helps in motivating the workers as motivated workers are always ready and excited to
contribute in the task and they tends to avoid criticisms (Flodgren and et.al, 2015).
Team dynamics is also helpful in bringing effective communications so in order to eventually reach
the success in the project.
Various business works are accomplished under teams, where individuals tend to collaborate
their work in order to reach the well defined outcome. Working effectively with other members of
the team itself requires several necessary skills. Moreover, teams which are formed for achieving
particularly one time goal, tends to have well defined beginning and end point and such teams are
generally designed for the purpose of accomplishment of project and thus, such teams are known as
project teams and are for temporary purposes.
Moreover, when tasks are needed to be accomplished for the organisation, then such tasks are

assumed to be complex and large for an individual. Therefore, for these teams are allocated and
different roles are assigned to different members of the teams according to their expertise and sills.
Thus, team work can be defined as involvement of interdependent work performed by an individual
who collaborate its work with other individual so as to reach the common goal.
Working within a team will facilitate in achieving the goal with the number of features which has
been described as
In order to achieve common objectives, high level of commitments are been used by
effective teams. For working together as a group, members of the team tend to posses higher levels
of satisfactions. Strengths of each other are been appreciated with high level of awareness is the
quality possessed by an effective team. Higher capabilities to solve the problem by their own are the
ability possessed by working in team in order to reach the common goal. Additionally, working in
team will produce higher quality of results (Dalsbø and et.al, 2016).
Thus, working in an effective team will tends to have clear objective, the team tends to possess an
appropriate leader, suitable membership of the team will enhance the productivity of work as well
as the members of the team will tends to show the real strength so as to achieve the goal effectively.
LO 4 NEED OF CPD
Improvements in the skills as well as in the standards either in an industry or in an individual is
been recognised by the Continuing Professional Development (CPD). Once the individual gets
qualified, the enhancement of its abilities and skills is been ensured by the Continuing Professional
Development (CPD). Basically, CPD guarantees to apply efficiencies in learning through practical
and relevant way and helps for ensuring learning in structured progress. As at this time, the
individual is working in an specific industry and it has been already completed its academic
qualifications.
The importances of CPD are
CPD helps in ensuring capability to work in pace with the recent or current standards. The
Continuing Professional Development helps in ensuring that the individual must improve its skills
and knowledge so as to deliver its services professionally to its community, clients as well as to its
customers. Moreover, this make sure that individual must remain updated with the latest knowledge
and if there any changes or updating requires then it must be capable enough to cope up with the
same.
A continuous and meaningful contributions in the team of members is been assured by CPD. The
individual possessing CPD will tends to perform more effectively in its tasks and this will
eventually enhances its career by enabling it to get promoted to higher level at the workplace such
as being a leader or a manager. For practical professionals, CPD is the career long obligation. Thus,
it contributes in an individual’s own learning (Arditi and et.al, 2017).

As industries in the world are continuously being generating new opportunities and some time
challenges, therefore for ensuring that there will be not any shortfall of knowledge and individual
will be able to cope up with these challenges is been facilitated by Continuing Professional
Development (CPD).
For continuous development and improvement by the members of the team in the plan it is
essential to develop objectives, competencies, skills required as well to plan in accordance to the
goal. Professional development planning is a step by step procedure which outlines the
responsibilities of the members of the team, elaborates the performance objective and their required
skills as well as it ensures they possess knowledge and learning for achieving future goals and
objectives.
Responsibilities
Responsibility ensures exploring new opportunities in order to assist their own department by
developing new skills such as management of project, business writings or could enhance its skills
in web designing.
Performance objectives
Developing the performance objective will helps in keeping record, track as well as to provide
feedback to various staff members. Performance objective ensures impacts of actions, expectations,
events as well as for recording the dates.
Required skills
Development of skill comprises of technical skills for the completion of tasks, social skills for
working with other members of the team, special abilities as well as natural talents for
accomplishing several tasks and it considers attitude regarding point of view or mind set etc ((Arditi
and et.al, 2017).).
Knowledge for future
Knowledge as well as learning for future is as important as working at the current times. As to cope
up with the future trend it is essential for an individual to continuously learn and gain knowledge in
its professional career. So that its knowledge would not remains out-dated in future (Reeves and
et.al, 2017).
Goal Specific Achievable and
realistic
Time bound
To develop my
communication skill
To get suggestions
from seniors, join
coaching
Seniors, conference
hall, internet,
20days
To improve my
leadership skill
Attend conferences,
supervisor support
Seniors, conference
hall, internet,
1Month

Short term goal
To improve my
negotiation skill
Read case study of
other managers in the
organisation and take
suggestions from
seniors
Internet, computer,
seniors
25 days
To improve my
presentation skill
Join coaching, attend
seminars
Seminar hall, trainer,
coaching centre hall
10 days
To improve my
management skill
Take guidance of
senior manager, read
case studies of big
managers and
entrepreneurs
Internet, seniors,
computer, pan, paper
20 days
Medium term goal
To develop technical
skill within me
Join coaching, search
about new upcoming
technologies
Coaching centre,
trainer, internet,
computer, notebook
1 month
To improve
interpersonal skill
Make contact with
seniors and discuss
each topic with them,
get guidance of top
management, join
seminar
Seminar hall, seniors,
internet, computer
1 month
To work on my
motivation skill
Suggestion from top
management, read
similar case studies
Internet, computer,
paper, pen, seniors
1 month
Long term goal
To develop my
communication skill
read case studies of
big managers and
entrepreneurs
join seminar
Seminar hall, seniors,
internet, computer
2 month

To develop my
planning skill
Read case studies of
entrepreneurs who
have planned things
and got success,
join seminar
Seminar hall, seniors,
internet, computer
1.5 month
CONCLUSION
This report can be concluded as, for particular profession, conducting and working for someone
is referred to as professional practice. A prolong time has been engaged in training and education
for carrying out such occupations of professions. In this report it had been discussed about the usage
of interpersonal skills to give trainings to targeted audience, followed by implementation of critical
reasoning for solving the problem. Moreover, this report had discussed about the team dynamics
and its importance and the need of Continuing Professional Developments (CPD) for achieving
higher levels of learning’s

REFERENCES
Books and journals
Arditi and et.al, 2017. Computer‐generated reminders delivered on paper to healthcare
professionals: effects on professional practice and healthcare outcomes. Cochrane
Database of Systematic Reviews, (7).
Bhatia, V.K., 2016. Critical genre analysis: Investigating interdiscursive performance in
professional practice. Routledge.
Dalsbø and et.al, 2016. Patient‐mediated interventions to improve professional practice. The
Cochrane database of systematic reviews, 2016(12).
Flodgren and et.al, 2015. Interactive telemedicine: effects on professional practice and health care
outcomes. Cochrane Database of Systematic Reviews, (9).
Green, B. and Hopwood, N., 2016. Body in Professional Practice, Learning and Education.
Springer International Pu.
Hopwood, N., 2016. Professional Practice and Learning. Dordrecht: Springer, 10, pp.978-3.
Mahon, K., Francisco, S. and Kemmis, S., 2017. Exploring Education and Professional Practice.
Springer Singapore:.
Melchert, T.P. and American Psychological Association, 2018. Professional practice guidelines for
occupationally mandated psychological evaluations. American Psychologist.
Reeves and et.al, 2017. Interprofessional collaboration to improve professional practice and
healthcare outcomes. Cochrane Database of Systematic Reviews, (6).
Online
The Nine Belbin Team Roles. 2019. [Online]. Available through <
https://www.belbin.com/about/belbin-team-roles/>