Professional Practice Training Event Design and Delivery - ISM 2018

This assignment, completed for a professional practice course, details the design and delivery of a Java training event. The student demonstrates proficiency in various areas, including event scheduling, communication styles (verbal, non-verbal, and visualization), and time management strategies. The project includes a detailed schedule created using Microsoft Project, feedback sheets, and an evaluation of interpersonal skills such as body language, time management techniques, and self-confidence. Furthermore, the assignment explores problem-solving techniques used during the event's planning and execution, emphasizing the importance of adaptability and contingency planning. The student also provides justifications for time allocation and evaluates the effectiveness of different interpersonal skills, highlighting their impact on the event's success. The project aims to showcase the practical application of professional skills in a real-world training scenario.

Professional practice 2018
PROFESSIONAL PRACTICE
International school of management and technology
Prabesh kalika (HND/ first Semester)
APRIL 21, 2018

Professional practice 2018
Contents
Task[1/P1]
Introduction
Scheduling and its importance
Communication styles during training
Conclusion
Task[2/P2]
Prabesh kalika (HND/First semester)

Professional practice 2018
Prabesh kalika (HND/first Semester)

Professional practice 2018
Task 1/P1: Demonstrate, using different communication styles and formats, that you can
effectively design and deliver a training event for a given target audience.
Prabesh kalika (HND/First semester)

Professional practice 2018
Introduction:
Communication means “The act of conveying intended meanings from one entity or group to
another through the mutually understood signs and semiotic rule”. AS I am intern in IT
company, I have given task to develop an event about “JAVA TRAINING” and make the
audiences clear about its basic knowledge and ideas. It’s a two-day program for upcoming
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Professional practice 2018
youths in Hotel YAK AND YETI. I am going to give a training about the basic concept of java
training, java training in Nepal and its Uses in Nepal. For this type of event, schedule helps a lot
for managing time so in Task I am going to demonstrate the training schedule, which I have
prepared by using Microsoft Project.
Scheduling and its Importance:
Scheduling means “the method by which work specified by some means is assigned to resources
that complete the work. To create a training schedule, we should be a care with (What should be
done? When should be done? What is it’s a duration?)” (RAY ,2018) Scheduling is very
important in our life which helps us to complete our task in time and it will be according to our
plans.
Communication during training
During my training, I have to interact with the youth generation and we have to sure that their
involvement in training. For this event, I have to use different types of communication as well as
Some information of java programming.
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Professional practice 2018
 Verbal Communication: Verbal Communication skills include more than just talking.
for this event, we have to oral communication most of times. With the betterment of oral
communication and good interaction will create a friendly environment with the youths
and they can learn more. It also helps me to have good interaction between them and us
We can know their difficulties and solve them properly and directly, which creates better
understanding.
 Non-verbal Communication: Non-verbal communication skills includes “postures,
facial expression, eye gaze, gestures, and tone of voice”. From our handshakes to our
hairstyles, nonverbal details reveal who are and impact how we are relate to them.
Having good verbal communication skills is not enough for a presentation in a program.
I have proper postures and tone of voice which helps the youths for the better
understanding.
 Visualization: Simply Visualization means “any techniques for creating images,
diagrams, or animations to communicate a message”. (wikipedia, 2018) Verbal
communication and Non-verbal communication skills is not enough to have enough
knowledge about the topic. So I am going to use, visualization which helps them know
the proper ideas about topic and videos related to java training. By using charts and
graphs, they can know the present statistics and future on java training.
Conclusion: During training, I have used many kinds skills like “Verbal communication, Non-
Verbal communication and Visualization. I will use all kinds of styles which helps and motivate
the youths for the proper knowledge and make them clear about topic. I will make sure that the
topic will go sure as the plan and shown as above.
Feedback Sheets:
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Professional practice 2018
Using the feedback sheets, please tick one answer for question. If you want to add, more
comments there is space below for more comments.
Name: _ _ _ _ _ _ _ _ _ Class: _ _ _ _ _ _ _ _
The presenter:
SN poor fair good Very Good Excellent
1 The presenter delivered the
material in a clear and
structured manner.
1 2 3 4 4
2 The presenter was
knowledgeable about the
topic and its issues.
1 2 3 4 4
3 The presenter maintained
my interest during my
presentation.
1 2 3 4 4
4 The presenter is well
organized.
1 2 3 4 5
The presentation:
6 The presentation was concise and
informative.
1 2 3 4 4
7 The presentation contains practical
information.
1 2 3 3 4
8 The visual aids are effective. 1 2 3 4 5
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Professional practice 2018
9 Would you recommend this assignment to
others.
NO YES
Additional views:
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Task (2/P2): Demonstrate that you have used effective time management.
Introduction:
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Professional practice 2018
While conducting the event. I have to handle the using time effectively. That’s why I
have used different time strategies. I have used proper scheduling; activity log was used during
my program to manage time.
Below is the presentation of the time management skills.
a
The purpose of presentation is to clarify the audience to have proper time management skills
about the event and to improve time management of youths and to prioritize it.
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Professional practice 2018
Our company had organized two days training in which I had applied different kinds of time
management skills which results me while delivering the project. .
Here I have prioritized the task: A means very important and the C means good.
I have prepared scheduling by MS PROJECT. Because of the scheduling it helps to finish a task
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Professional practice 2018
in times with in improvement effective time management.
Using the time management time scale I have rated that some are productive and valuable and
some are rated as .
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Professional practice 2018
waste of time
By using time management strategies, it helps me not to waste time.
By using effective time management time strategies, I have finished on time.
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Professional practice 2018
CONCLUSION:
As the above slides, I have used many different time management skills, that helps me to do
presentation in time.
Task 3/M1: Design a professional schedule to support the planning of an event, to include
contingencies and justifications of time allocated.
Introduction:
Proper scheduling before conducting the program helps make program successful. Scheduling
makes our goal seems to realistic. Therefore, during the program I developed schedule calendar
Using a calendar. In this task, I am going to design detail schedule with contingencies plans of
time allocated.
Proper schedule for conducting a program:
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Professional practice 2018
Contingencies plan:
Contingencies plan is also called “plan B”. According to the whatls.com “a course of action
designed to help an organization respond effectively to a significant future event or situation that
may not happen”. During my program it can’t be sure that I would able to do task in designed
time.
Saturday (6 a.m. -6 p.m.)
On Saturday I have deigned my schedule and prepared my program 6 to 4 p.m. I have showed
my schedule to the Director and discuss him about the budget, materials required and other
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Professional practice 2018
things. If somehow I became unable to meet him and then and I go to talk with manager and
discuss with them.
Sunday (6a.m.- 5p.m.)
On Sunday I have designed my schedule my program to meet my program whom will be on
venue and checking if everything is alright or not. If I unable to present in the venue, I will call
Them or message them.
Monday (6 a.m. – 5 p.m.)
I will express and prepared for presentation with my friends along with the budgets and other
materials.
I have made my plans for alternative for events. I will do best for my presentation, if any
problem arises than I will use for backup plans.
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Professional practice 2018
Justification of time allocated:
I have justified why I used my times to do specific tasks:
Saturday
Sunday:
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Professional practice 2018
Monday:
Conclusion:
In this way, I have given the planned a professional schedule to support an event, which includes
contingencies plans and justifications of time allocated.
Prabesh kalika (HND/First semester)

Professional practice 2018
Task 4/D1: Evaluate the effectiveness and application of interpersonal skills during the
design and delivery of a training event.
In this task I am going to discuss and evaluate the interpersonal skills which I have applied
During the design and the delivery of my program event along with its importance.
Interpersonal skills are “the skills used by a person to interact with others properly”.
Interpersonal skills include everything from communication and listening skills to attitude
And deportment. Good interpersonal skills are a prerequisite for many positions in any
organizations. “Interpersonal skills are an important aspect of one’s personality. In simple word,
it means congenial and a pleasant interaction with others. The various psychological factors that
exist within in every human being and which consequently influence with others, are referred to
as interpersonal skills” (Deeksha, personality-development, 2017).
Importance of interpersonal skills:
Interpersonal skills are “the powerful weapons people use to interact and communicate with
individuals in an organizational environment”.
As I have already mentioned I have strong interpersonal skills helps to become successful in both
professional and personal skills. If the individual has good interpersonal skills then with these
skills he can navigate workplace, advance his career further and helps in productivity increment.
Having good interpersonal skills in workplace makes you an approachable person.
Used personal skills during a program
Prabesh kalika (HND/first Semester)

Professional practice 2018
Interpersonal skills are very important and it also act as a weapon in which people used to
interact and communicate with individuals in an organizational environment. I have used
different types of interpersonal skills which helped me for successful program. Those are listed
below.
 Body language:
The interpersonal communication skill of body language is centrally focused on the
stories we tell with our faces, our hands, our eyes, and our posture.
During the delivery of event other non-verbal communication were also used and body
language is also one of them. Using of facial expressions most of the time eye contact,
my gesture, tone of voice and my postures revealed my attitude in event. While giving
presentation my gesture, tone of voice and time to time eye contact with people helped
me to create a good environment and better connectivity with them.
 Time management:
According to American author and speaker John C. Maxwell- “Time management is an
oxymoron (contradictory element). Time is beyond our control, regardless of how we
lead our lives. Priority management is the answer to maximizing the time we have.” In
my case also I have to manage my time effectively to succeed in my task. Therefore, I
used different time management techniques which I have mentioned in presentation
(Task 2). I also scheduled my task for better time management which I have shown in
(Task 1 and 3).
 Optimism and Self-Confidence
“According to American author Hellen Keller- Optimism is the faith that leads to
achievement. Nothing can be done without hope and confidence.” One must have believed in
himself while doing some work. Self-confidence is the most needed skills to move your
professional life further. While designing my program seniors asked me if I can do this job or
not then without thinking much I nodded my head for yes.
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Professional practice 2018
Effectiveness of different Interpersonal Skills:
Above I have mentioned different interpersonal skills which I used during my program. All of
these skills were very effective, it helped me for creating better connectivity with people by
interaction with them. While I faced problem and while I need to make decision I used those
interpersonal skills and they were of great use for me. Those skills were effective in this way I
can conclude that all of these interpersonal skills were very effective during design and delivery
of my even.
Conclusion
In this way I used different interpersonal skills during my program it successfully. Individual
need to have these interpersonal skills if one’s lack them then he must develop if he has eager to
push his career further to advancement.
Prabesh kalika (HND/first Semester)

Professional practice 2018
TASK [5/P3]: Demonstrate the use of different problem-solving techniques the design and
delivery of an event.
Introduction:
In this task I am going to demonstrate the various problem solving techniques which I used
during design and delivery of program.
Definition:
Problem solving skills means “it is a job universal skills that applies to any position and every
industry. While everyone is tasked with some form of problem-solving in their workplace, not all
employees are good at it” (carrier builder, 2017). Generally, it includes the ability to identify
problem, generating alternative solutions, selecting best alternative and lastly implementing
selected solution. There are some techniques like SWOT analysis, six thinking hats, 5-why
technique and 7-step technique to solve problems.
Problem solving techniques during design of program
During the design of my program, I faced random MS office cancelation problem. I had my
training coming on that weekend and if I had not solved that problem quickly, that was going to
create complicate to me. In this condition I used 5-why technique to find out root cause of
problem arise and then solve it.
Prabesh kalika (HND/First semester)

Professional practice 2018
5-why technique:
“It is an iterative interrogative technique, which is used to explore the cause and effect
relationship underlying a particular problem and easy to use without statistical analysis”. It is
very simple to use you just have to ask 5-why questions but remember that the question should
be powerful enough to include all envelope of your problem.
Implementation of 5-why-technique:
While implementing the 5-why technique, I have asked myself a question about a problem to
why this problem arise. After facing what was my problem I asked my first question why it was
occurred? By knowing the problem, the problem and by facing it and it makes this process
makes me easy to solve the problem.
Problem Statement: Random MS office shutdown while preparing slides:
S.
N
Why? Answer
1 Why MS office randomly cancelation
problem?
Because it was hanged.
2 Why MS office got hanged? Because it was virus infected.
3 Why MS office was infected by
virus?
Because antivirus was not running properly.
5 Why computer antivirus was not
running properly?
Because previous antivirus was expired and it was not
renewed.
6 Why antivirus was not renewed? Because I was busy in my work.
Main cause of problem:
It was very difficult to find out the main cause of problem. To reach the main cause of problem,
we should identify the problem, gather knowledge about it, analyze the problem and then apply
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Professional practice 2018
critical thinking to it. This technique helped me to ask myself questions, find out the root cause
of problem, and then solve it properly.
Solution of problem:
After in found the main cause of problem, it makes easy to solve the problem. I knew that the
main cause of problem was antivirus was not working properly. Then I manage time from
schedule, I renewed antivirus and the MS word run smoothly.
Problem solving during the event:
Not only in design of the training but later on I have faced another problem, which was improper
management of volunteer. In this situation, I used seven step problem technique.
Seven step solving problem technique:
It’s also one of the effective technique to solve the problem. In this technique problem is solved
in seven step that includes defining, analyzing, determining, implementing the solution and lastly
evaluating it. In this critical thinking is most required, one has had to show his creativity for
solving through this process. The seven steps of this technique are shown below:
 Step-1 decides whether there is problem or not:
First, after the problem arise I have to decide whether or not problem has potential to
solve is it worth the time and effort needs to be apply. Then I came to know that this
managing a volunteer was a serious problem and it need to be looked seriously so I went
towards identification of problem.
 Step-2 Identify and clarify the problem:
After I found the problem and I have to know about the problem and clarify it. Therefore,
I meet the program manager and find out the problem he told me because the number of
volunteer was decline in number (25). And I thought it was serious problem and I am
ready and I have solved the problem.
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Professional practice 2018
 Step-3 Generate potential solutions:
This step involves brainstorming many potential solutions. Identifying and clarifying the
problem, it makes easy to solve it. I generated many problems without judging it and it
makes to find the solutions easily.
 Step-4 Evaluate the potential solutions:
After I generated as many as solutions I have to evaluate them to find out the best
solution from them. From generated solutions, I choose two potential solutions, which
were either to shift presentation tomorrow or managed a volunteer and continue
presentation. However, I have to choose one from those so I have to think what will be
the outcome if I choose one from them.
 Step-5 Select the solutions:
After the evaluation, I choose the second one solution which was to manage some youths
in program. Therefore, I choose the second solution because it was likely to solve the
problem quickly and it was effective.
 Step-6 Implement the solution:
After I choose the solution I asked program manager to bring some youths and made
them as a volunteer. Then after 20 minutes of interruption I was able to finish the
presentation in scheduled time.
 Step-7 Evaluating the outcomes of implementation:
After implementing the solution, I evaluated the outcomes question and it was effective
process and I was satisfied with this problem and it makes youths easy to understand.
Solution of the problem:
After applying critical thinking and using seven step problem solving technique, I was able to
find the solutions and I manage some youths and manage them as a volunteer. After I managed
the volunteer properly, I was able to do presentation.
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Professional practice 2018
So after using the seven-step problem solving process I was able to generate potential solutions
by evaluating them by using best options.
Conclusion:
After solving those two problems during design and delivery of my event. I knew that instead of
taking problem as challenges I should take them as opportunities to improve my critical thinking
and problem solving skills. By using 5-why technique and seven-step problem solving process, I
was able to solve two big problems. In my coming future, also if I ever faced these problem I
will use these techniques properly and solve them easily.
Prabesh kalika (HND/First semester)

Professional practice 2018
Task (6/P4): Demonstrate critical reasoning has been applied to give a solution.
Introduction: In task 5, I have demonstrated many problems and solved them smoothly in my
program. And I solve them by using very effective process 5 why technique and seven step
solving process helped me to overcome positive good results. While choosing the options for
solutions we should think how to get positive outcome results. In this task, I have to find out the
how I critically find out the best outcome for solution.
Definition:
Critical thinking defines as” a term that we hear a lot, but many people don’t really stop to think
about what it means or how to use it”. Critically thinking makes us exactly what it means and
make you realize that the average person largely ignores the thinking. “It means making
reasoned judgement that are logical and well thought well. It is a way of thinking in which you
Don’t feel arguments rather than have altitude involving questioning about arguments” (smith,
2018).
Critical reasoning while problem solving:
During the design and delivery of my training event, I faced various problems. Some were
minor while others were serious issues and needs to be solved quickly. While solving problems
during event I have to think critically to reach to certain results. However, I did not rush toward
the solution immediately, first I applied critical reasoning towards problem solving then only I
implemented it. Mainly I applied critical reasoning while judging and evaluating situations based
on my understanding of problem, analyzing it, selecting the best solutions and implementing the
solution
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Professional practice 2018
When I faced improper management of volunteer first task need to be understand and identify
the problem. I just want to be sure that the problem has arrived due to misunderstanding or not.
But I found that this is a really a problem which should be solved. By identifying and analyzing
the problem I began to work to solve the problem. One of my friend give me a solution that you
should ask some youths to take part as a volunteer. One of my problem has finished but I had
the similar same problem. My second problem was that my Microsoft office has been stop
working due to expired. But later on by analyzing and implementing, I had finally found the
solutions for the problem which was to renew it.
After reaching to the main cause of problem and by solving it that was able to continue making
slides. It helped me to apply my deeper knowledge and by analyzing the skills, I am able to solve
the problem.
Below I have provided some slides about the critical thinking.
Prabesh kalika (HND/First semester)

Professional practice 2018
Prabesh kalika (HND/first Semester)

Professional practice 2018
the purposes for this presentation is to make clear and the know the importance of critical
thinking.
These are the steps of critical thinking which I am going to describe.
Conclusion:
In this way I applied critical reasoning for the presentation.by applying the critical thinking the
And solving the problem to handle future challenge and it helped me to gain some perspective.
Task (7/M2): Research the use of different problem solving techniques in the design and
delivering of message.
Introduction:
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Professional practice 2018
In this task I am to demonstrate my research method is to find the different problem solving
techniques in the design and delivery of message. I have used many techniques for solving
problem. One of its primary solving techniques “primary research”. It refers “process of
collection of data and analysis of primary data”. The common method which are in used in
solving problems are email, answering telephone etc. (n.d, 2018)
Research topic:
My research topic is on “use of problem solving technique while in design and delivery of a
program”. After doing the research I am able to identify the problems while in design and
delivery of an event and solved it properly.
Research method:
For reaching the findings I used primary research method. I have used personal interview and
questionnaire to Mr. Sudip banjara (who is a famous event organizer) and he provided me a
A chance of personal interview from his busy schedule.
After contacting him I was able to get his appointment then I went to his office. After I gave him
my warm wishes. he described me the different problems he and his team face during design and
delivery of an event.
Problems which are encountered while organizing event:
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Professional practice 2018
He told me that he had faces many problems while conducting program as an event organizer.
They have to be careful from the beginning i.e. choosing the best venue and to make happy for
the guest. Then he described that he had faces many problems while design and delivery of an
event.
 Racing with times:
While describing a problem he told that the most of the time clients give them a short
notice for planning an event. They even don’t know that it takes how much time to select
the venue and the preparation of event.
 Technical problems:
He also added that the nowadays, there is the high chance of technical failure while
organizing an event. We have to keep up to the several expectations such as good
lighting, decorations, WIFI connectivity and electrical hookups. So, we should be care
with these types of things.
Techniques for problem solving:
When I questioned him about what types of techniques while problem solving. He said that he
used different types of problem solving which are;
 Critical thinking:
it means reasoned judgements that are logical and well-thought. It is way of thinking in
which you don’t simply accept all arguments and conclusions you are exposed but rather
involving arguments and conclusions. For e.g. if we faced a problem in a less time than
we can apply critical reasoning to problem. Then we generate solutions by hiring some
workers in which we can solve the problem and we can reduce our problem.
 Communication:
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Professional practice 2018
Sometimes problem is bigger than thought. In this type of case, we talk to client for
further problem. Interpersonal skills and good communication skills are important to this
situation. For e.g. if we have the with the budget of program than we should try to make
understand about the money spent expectations than we try to convince them.
Interview transcript:
Below, I have prepared some interview questions and he have some problem which are faced
during the program.
INTERVIEW MR. Sudip banjara
How is to like it a profession ? It is an amazing profession. We got many
experience people by interacting them we can
new ideas.
How did your budget in track ? From the beginning we should be careful in
budget and update daily when I spend money.
If you face any problem than you solve in
group or you will solve yourself?
If we faced any problem than I will solve in a
group because if we work in group than
everyone knows the ideas how to solve it.
Thank you Mr. Sudip banjara for sharing your
views and it was great to meet you.
Thank you. It pleasures to meet you. Thank
you again for to express my feelings and I am
glad that everyone will use this technique then
they will not face any problem.
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Professional practice 2018
Findings:
After interviewing the event organizer, I find the importance of problem solving techniques.
When solving the techniques, we should solve our problem by communicating and negotiating.
Interpersonal skills and communicating skills are important to solve the problem. So these are
the findings while interviewing the famous event organizer.
Conclusion:
In this way I was able to do primary research by using problem solving techniques. I interview
event organizer, then I find how he maintained the budget in track, solve the problem properly
than he told me that how to face the problem properly. Then I illustrate the findings, to solve the
problem easily we should apply problem solving techniques.
Task 8/M3: Justify the use and applications of a range of solution methodologies.
Introduction:
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Professional practice 2018
In this task, I am going to give the justification of the use and application of a range of solution
methodologies.
Method of problem solving:
Problem solving methods are “the steps in which we found solutions to problem and issues while
solving the problems”. There are some methods for solving the complicated problems. We must
know how to use methods and when to use it. Some the methods are given below:
5-why-technique:
It is an iterative interrogative technique used to explore the cause and effect relationships
underlying a particular problem”. (wikipedia, 2018). The primary goal of the techniques is to
determine the root cause of a defect or problem by repeating the question “why?”. The “5” in the
name derives from an anecdotal observation on number of iterations needed to resolve the
problem.
Justification of 5-why-technique:
For example:
The mobile phone will not run:
Why? The battery is dead. (first why)
Why? Because of backup battery was not installed. (second why)
Why? We did not have one. (third why)
Why? Because all shops are closed. (fourth why)
Why? Because of holiday. (fifth why)
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Using this technique helps to get all the origin of the problem which address right at the point.it
routes the problem which are related to the problems to get the ideas and information about the
problems. However, the best result has grabbed when a team work on problem. While using this
technique we don’t want help from any analysis. If the problem has may root causes, then it
helps to find main root causes.
Seven-step problem solving technique:
It is one of the most effective technique and it provides a structured basis to help deliver
outcomes and solutions to our problems. In this technique, steps are findings, defining,
analyzing, developing, selecting, implementing and evaluating. This type of technique is
usually used by psychologists for a person to solve the problem in the real scenario. This
process highlights two principles: “finding the solutions and focusing the right problem to
solve”.
Justification for seven- step problem solving:
It is the effective technique to solve the problem. It defines the problem solving and solve the
right problems by identifying and clarifying the problem. Using this technique helps to enhance
our creativity while generating the possible solutions, evaluating solutions. We can also use this
technique while solving problems in groups and teams. So this is one of the best way to solve
the problem in personal or the professional workplace.
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Professional practice 2018
Conclusion:
In this way all of the various effective problem solving methods that solve our problems and
enhance our skills. The technique for solving the problems are justified properly. This type of
technique or methodologies are important to our daily life.
Task 9/D2: Critique the process of applying critical reasoning to a given task/activity or
event.
Introduction:
In this I am going to give the short descriptions on critical thinking and illustrating their positive
aspects along with their aspects needs to be improvement for betterment of future.
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Professional practice 2018
Critical thinking means “reasoned judgements that are logical and well-thought out. It is way of
thinking in which you don’t accept all arguments and conclusions you are exposed to but rather
have altitude involving questioning such arguments and conclusion.
Process of critical thinking during the event:
During my event it was responsibility to choose the place, selecting team workers and dividing
the work them and check them they are doing or not. I faced a problem during the event then I
used critical reasoning before implementing the solutions”. It helps in generating new ideas,
skills evaluating them and selecting the best one for them. For solving the problems, I used
various sources such as internet, books etc. I collected all the resources and implementing them.
Then I evaluated all the points.
Identified positive aspects:
While applying critical thinking to the process I found the various positive aspects from it. In my
opinion it helped me to see beyond and identify how to understand other facts that influence in
decision making. While solving problem I found a way to identify other problem solving which
were more efficient and helped in increasing my success. Another aspect which I need to
improve for better doing next time was to research the different facts which I am going to
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Professional practice 2018
present. During delivery of event I felt that my research wasn’t complete so for next time I have
to get onto google or other books and start reading about topics. So next time I would be wiser to
examine the result or outcome of the decision implemented. I would be wise enough to weigh
my decisions along considering how it is going to affect my bottom line.
So if I understand and able to improve all the positive aspects of critical thinking than I can
improve critical reasoning more effectively.
Conclusion:
In this way I have provided the positive aspects in process of critical thinking with along the
needs to be improvement for future. I want to conclude the applying critical thinking wasn’t a
easy job to reflect the aspects and the connections between them.
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Task 10/P5: Discuss the importance of team dynamics in the success and/or failure of group
work.
Introduction:
In this task I am going to discuss the importance of team dynamics in success and failure of
group work along with examples.
Definition of Team Dynamics:
“Team dynamics are the unconscious, psychological forces that influence the direction of a
team’s behavior and performance. They are like undercurrents in the sea, which can carry boats
in a different direction to the one they intend to sail.” (P.meyers, 2013) They are the invisible
forces that binds the team’s members to share common goal. Team dynamics can be both good
and bad as it depends on each team member.
Importance of Team Dynamics:
A good team dynamic helps the team member to get committed in workplace which
automatically gives the better results. Conflicts arising chance is low and trust can be established.
Better team dynamics in workplace brings people from different backgrounds and levels of
experience. With team dynamics and all members working towards common goal it leads to
workload sharing among all team members so one member doesn’t have to lift the workload.
Good team dynamics usually includes every member’s commitment towards the goal,
cohesiveness feelings among members, and open communication between members.
Now I am going to illustrate team dynamics with examples which shows team dynamics in
success and failure of team.
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Team Dynamics in Success of Team:
To get success while doing teamwork we have to consider various attributes of team dynamics
which are listed below:
 Interdependence
It is the key aspect for any team, for team to be successful every team member needs to
perform up to snuff. A team with high interdependence has high levels of service to one
another’s success and team member information. If one member tries to function
independently or compete with team member this can lead to less than optimum result for
team.
 Goal Specification
It is very important for team members to identify and prioritize the tasks needed to
achieve the common goals. Goals helps members to understand which way they should
follow and what they want to achieve in end.
 Cohesiveness
For better team dynamics every member in team should have the feeling of cohesiveness.
It is an extent to which members remains united in common goal. Having group
cohesiveness in team gives members a sense of trust, respect and belonging.
 Communication
Communication is must require key for many successes. For good team dynamics all
members should come together to discuss ideas or with collaborative information to
contribute towards goal. Effective interpersonal communication between members helps
in smooth functioning of team.
Example of Team Dynamics for Success:
Recently the students of ISMT Section-G were given the task of developing the small software
for a keeping records of the students and teaching staffs. For this task whole class was divided in
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teams and teacher 30 days allocated days for project completion. From the starting days Team B
was focused in their goal and developing standard software. For clear vision first team decided to
identify and prioritize all tasks then to divide the tasks in parts to all members. While division
they asked all members about their strength and weakness this way, all members got their
specific tasks in which they are familiar about. Everyone in the team were communicating face-
face and every member’s information was evaluated properly so that he doesn’t felt inferior from
others. All the members were ready to share workload of others, when one of their member was
sick and unable to join team for few days then others resumed his task and later on he was able to
join. finish their task within deadline. There was no This ensured that they would chance of
conflict as all of them were communicating and small problems were out. When someone’s ideas
got rejected also then he showed acceptance and later on he came up with multiple ideas which is
most needed thing for team player. All the team members were quite adaptable which also
involved preparing backup and alternative options.
This way we were able to complete their 30 days’ project in just 25 days. If the design of the any
team software got the first rank than the college has promised that they will work as
professionally. Because of the commitment of the team any one can achieve a goal in their life.
Examples of Team Dynamics in Team Failure:
As I have demonstrated various factors helps in successful team work there are different
attributes which leads toward the failure of team work. The factors that leads towards team
failure are mentioned below;
 Lack of leadership
“The lack of strong leadership can quickly slow a team down”. Because of lack of
leadership
team will not be able to delegate responsibility, solve problems and also define roles
within the group. Members will not be able to choose their roles in group and find the
right direction which eventually may lead to wrong path and whole team goes down.
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 Errors and negativity
“Finger-pointing is a characteristic of an ineffective team; members are quick to point out
the errors and weaknesses of others rather than learning from setbacks and moving
forward. An atmosphere of negativity builds walls between the members of the team,
between the team and its supervisor, and between the team and its goals.” (Morello,
2018) . Before the members get chance to develop mistakes into huge problems self-
evaluations helps to allow members to correct any errors.
Examples of Team Dynamics for Failure:
Same as in the above scenario there was other Team c which faced many problems and ended up
for creating software. In that team there was interpersonal conflict arising which lead to tension
and confusion about member roles. In that team most of the students are absent that’s why the
meeting of the team has decrease. This team always encountered errors and negativity as
members were quick to point out the errors and weakness of other members than to learn from
setbacks and moving forward.
This way they were not able to complete their project in deadline not even their half of work.
Although there were few hard working and responsible members in team but ignorance shown
by some members of team affected whole teamwork.
Conclusion:
In order to have good team dynamics in team above mentioned attributes are very important.
Better team dynamics in workplace brings people from different backgrounds and levels of
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experience. If team dynamics can be utilized, then we can get benefits of different ideas and
experience in less time and organizations can get many benefits from good team dynamics.
Task 11/P6: Work within a team to achieve a defined goal.
Introduction:
Our professional teacher gives us the task to work within a team to achieve a goal. Following
him we had made a team of five members to organize one-day event. It was type of event which
we organized and we are supported by our college and teachers. All members gave their ideas
and information about our topic and we are conducting the training “Social Media training” for
the bachelors and master’s students.
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After getting the topic we decided to get divided so we can do work in time and complete
effectively. First we made a framework for a specific task for everyone for managing task. We
divided the roles between friends for managing time;
 Event planner: Prabesh kalika(ME)
 Event manager: Sarita banjara
 Trainer: Menuka Gautam
 Technical head: Shree Krishna Devkota
 Catering management: whole members
In this way we completed our roles:
1. Event Planner:
As an event planner I had play vital role in event. I was responsible for great deal of
important tasks like organizing transportation and in finance department. First I had
discussion with my friends and I choose the location. Then for transportation I had talk to
the owner about the parking facilities. And finance was managed by college.
2. Event manager:
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The task of event managing was given to Mrs. Sarita Banjara. As an event manager she
had work smoothly. She was practical and active of event. When the team was in difficult
It’s Sarita who helped us and we can reach to our target.
3. Trainer:
This task was given to the Mrs. Menuka Gautam. As trainer she put together the routines
for performances devises and then makes it understood to the performer. She used
various skill for that like as creativity, ability to think differently and different styles of
presentation and performances. As well she has gave training to the many youngster
about the social media that’s helps us to make the training better.
4. Technical Head:
Task of looking towards technical materials was given to Mr. Shreekrishna Devkota. As
technical head he has to do balancing act of managing technical process. He understands
that event requirements, coordinated with resources and also provided training to teams
when required.
5. Catering Management:
The responsibility of catering and hospitality has solved all members of team. We
successfully ensure the audiences are treated well during the event.
Conclusion: In this way we work together finally finished the small event. We understood that
in team together we can achieve something more. If this type of task would be given to us in
future, then also we will be succeeded by better teamwork.
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Task 12/M4: Analyze the team dynamics, in terms of the roles group members play in a
team and the effectiveness in terms of achieving shared goals.
Introduction:
In this task I am going to describe and analyze the team dynamics and effective terms to achieve
the goal. According to the UK Researcher Meredith Belbin (the coming shape of organisations,
1996) it’s a tendency to behave, contribute and interrelate with others. He even suggested by
understanding roles with a particular team you can develop your weakness as a team member”.
Roles people play in team:
According to the Meredith there are the many roles many members play in team and these are
listed below:
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Action/Task Oriented Roles:
The people playing this type of role provide the necessary drive to ensure that team keeps
moving and doesn’t lose focus. They typically are very determined, and goal-oriented. They’re
often more sensitive to goal contagion. Furthermore, shapers tend to communicate in an
assertive, competitive and rather direct way. Implementers are practical. They are equally
disciplined and hardworking. (serban, 2017) They have the skills to convert team ideas and
concept to actions and plans. They work in the role of shaper, implementer and finisher.
For example, I want to relate this task to Mrs. Menuka gautam (trainer). During the event she
was the one to ensure if team wasn’t losing its focus or not. When the team faced some problem
then she always tried to solve that as quickly as possible. From the beginning to end she was
very concerned about the program. She was worried about the deadline so we also have to be
quick to be prepared before deadline.
People Oriented Roles:
People in this role focus on team objective draws out team member and delegate work
approximately. “They’re the glue that holds the team together. Together with their eye for talent,
they make a good tactical leader. They’re good listeners and, to this end, great with sharing
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goals. (serban, 2017) The strength of this type of people is their maturity, confidence, and
identifies talent of other members. They are co-operative, perspective, diplomatic and generally
acts as negotiators in team. These type of people are excellent listeners and are often calm, good
natured and are able to delegate their task effectively.
For example, this task has played well by Mrs.Sarita Banjara (event planner) in our program. As
a leader of our team she was always supportive, sociable and friendly. He developed contacts
with audiences while inviting them in our event. He contacted with event organizer and negotiate
for some discount also.
Thought Oriented Roles:
People of this role tends to be creative, good at problem solving and makes impartial
judgements. Their job in team is in expert area while monitoring, evaluating and to give
knowledge. Sometimes they are also creative member of the team with an imaginative and
uncommon approach to solving issues.
For example, I would like to relate this with Prabesh kalika[ME] and Shreekrishna Devkota
(Technical head). I have to monitor the team work while doing tasks. I have to apply my critical
thinking and be very strategic in my approach. When team come up with new ideas then my task
was to analyze and evaluate their ideas and carefully weighing all options before coming to
decision. Not only me my friend has also play a great role. He had managed our technical part. If
we don’t appoint as a technical head on the program than will faced a great problem that anyone
cannot solve the problem. All the roles which I have mentioned above were very effective and
with good team dynamics we achieved our common goal.
Conclusion:
I have mentioned all the roles people play in team only in three categories. But this doesn’t mean
every team requires all these people. Every team role has its strength and weakness too with
equal importance so its depends on us how to do.
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Task 13/D3: Provide a critical evaluation of your own role and contribution to a group
scenario.
Introduction:
In this task with the reference from Task 11 and making judgements on my role in a team by
identify the strengths and where I need to improve. I am also going to describe contribution to
achieve the shared goals.
Our teacher gave us a Task of organizing event “Social Media training” and divided in a team.
We divided all the task in a group that ensure individuals so it may cannot create any problem
further.
My role in a team work:
According to James Cash Penny- “the best teamwork comes from men who are working
independently towards one goal in unison.” In my team also as I was the event planner I had vital
role in event management hierarchy. I was mainly responsible for great deal of important tasks
like choosing location, organizing transportation and in finance department. For doing this role
effectively I have to be creative, good at problem solving and sometimes make impartial
judgements. Then looking towards transportation I asked that organization owner about their
parking facilities which was enough for our audiences. He promises me to provide technical
support and give some discount because I also have to look toward our budget provided by our
college. So I contacted our event manager and booked venue. This way I played my role in team
by knowing my strong points which helped us to achieve our common goal.
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Areas for Improvement in my Role:
Although we were able to finish our event successfully and all members played their role
effectively. If I became able to improve those flaws, then I am sure I would be able to present
myself better next time. Better communication with audiences and also with my team member
will help me to present myself in better way. Also I think that I need to improve my motivational
skills. Event planner usually have the leadership skills which includes motivation also. If I
became able to inspire other, then I will also become able to convince them.
My Contribution for Shared Goal:
Being a planner I played vital role in my team. I need to come up with new ideas and discuss
about those ideas with team members. I have to be updated with the budget as we were already
low on it, I have to ensure the money was spent on right place. Although I have to improve to be
better in my role but it wasn’t an easy job to play role of event planner and I am very happy that I
was able to do it and again if I be an event planner than I will do better than first.
Conclusion:
In this way I have contributed to team for achieving the common goal. By gaining the skills and
ideas from the training I will not forget these. By improving I would be able to do this role more
effectively next time.
Task 14/P7: Discuss the importance of CPD and its contribution to own learning.
Introduction:
In this task I am going to describe the CPD Continuing Professional Development it’s
importance and contribution of CPD.
Definition of CPD:
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CPD stands for “Continuing professional Development”. It refers the lifelong process of learning
and continuing personal development. Its means by which you can maintain and enhance your
knowledge and skills to complement both your current role and your future career progression.
In simple words, it is a process for setting objectives then charting your progress towards
reaching your goal.
Importance of CPD:
CPD allows person to focus on what specific knowledge they require over a short-time period by
keeping your own record. It provides you your report of how far you’ve progressed and what are
your achievement till now. It is an essential activity to help ensure that your all round skills and
knowledge are up to date. Below are mentioned some of the importance of continuing
professional development (CPD).
1. Those who take a planned approach to skills development tend to move up the career
ladder more quickly and in a direction of their choosing. Planning CPD in advance that it
is more likely to be relevant to your working life.
2. A record of CPD can provide evidence of competence-to draw upon for reviews,
promotions, interviews and when necessary regulatory requirements.
3. It allows the lofAM to demonstrate that all members (at each Level-Associate, Member
and Fellow) are competent, keeping and skills up to date.
4. It should provide you with the knowledge, skills, attitudes and values that you need to
have to perform effectively and competently in your role and to meet the expectations
placed on you by our employers, colleagues and the members of your association.
5. CPD helps in improving protection and sustainability depending on your profession.
6. Good CPD helps you to find new possibilities, knowledge and new skill areas.
7. It helps in ensuring that you enhance and maintain skills, knowledge which you need
while giving service to customers and clients.
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Contribution of CPD in my own learning:
I am currently working in a tulips technologies for the past six months as software developer.
This company makes applications and websites for schools, offices and large organizations. I am
using CPD lasts 6 months and it had helped me a lot for developing my skills.
It’s not easy task to work as senior web developer in company. You are required to have many
professional skills like decision making, negotiation skills, time management, and interpersonal
skills. Not only the skills but one also need the professional knowledge about task to complete it
within deadline. That’s the reason I am using CPD till now. At the time I joined company I was
just an introvert person, I didn’t used to talk with office colleagues and I had fear of doing
presentation. I knew that this wasn’t really going to work because there is always presentation
and you must have good presentation skills. Then I thought of using development plan to track
my record and review it. This way I was able to develop my presentation skills day by day until
one day I had good presentation skills. I also improved my interpersonal skills which are much
needed skills for any employees. Then after few months of joining I got adopted to the
environment, I used to spend time with my colleagues in break time and after I had good
presentation my boss got quite impressed by me. After that I was becoming part of every project,
with good team work me and my team gave quite well result. Because of better results that I got
the company has promoted me.
Conclusion:
CPD helps me from a starting time and it helped me keep updated. I am regularly tracking down
my records of my own task I set out my new target for certain time. This way by learning new
skills and by enhancing them daily It helps me to enhancing my career.
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Task 15/P8: Produce a development plan that outlines responsibilities, performances,
objectives and required skills, knowledge and learning for own future goals.
Introduction:
In this task I am going to describe a structural development plan which shows responsibilities,
performances, objectives and required skills, knowledge and learning for own future goals.
Professional development Plan:
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“A learning to earn or maintain professional credentials such as academic degrees to formal
coursework, attending conferences, and informal learning opportunities”. It has been describing
as intensive and collaborative, ideally incorporating an evaluative stage. There are a variety of
stage to professional development, including consultation, coaching, communities of practice,
lesson study, mentoring, reflective supervision and technical assistance.
According to Alfonso Martinez (Chief Human Resource Officer)- “The process of preparing and
implementing a professional development plan not only allows for a more concrete visualization
of the possibilities of a brighter future based on personal and social resources, but it also
functions as a self-commitment to make them reality.”
Responsibilities and performances objectives:
As an IT officer in tulips technologies I have various responsibilities towards company and its
employees. Whenever the new clients come first I have to interview them, about how will that
software or website help them. For this I have to study and know all about their system how their
organization works. After that I have to create framework how this project can be done, how
long it can take to finish this. Moreover, then I have to negotiate with them when it comes to
budget friendly application. There always should be win-win negotiation for which I have to be
well prepared from the beginning.
After gaining some experience, I would like to establish own company by knowing own strength
And weakness. If I set my goals and achieve the goals than professional development plan will
help.
Where I am now:
Recently I have completed my final years’ bachelor degree from in IT from ISMT College and I
have been working in tulips technologies for last six months. After studying final years I have
acquired knowledge in different subjects. Professional Development subject is helping me now
to implement my different skills which I gathered during my study. As a new staff in this
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company I have to develop many new skills to enhance my career further so I thought of making
development plan which will help me to keep my record.
Personal developmental plan:
Name: Prabesh kalika department: IT organization: tulips technologies
Required skills:
Decision making and negotiation:
The decision making and negotiation skills are must require skill for any employee who wants to
achieve more in his career. After acquiring these skill, I can easily handle the clients and I would
be able to choose right decision over the wrong one.
Good Programming Skills:
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Although I know two programming language but I want to improve my programming skills. So
if I get better opportunity of job from other better companies I can grab that job. Getting
knowledge of python and dot net will help me to improve my programming skills.
Conclusion:
So this way I structured my development which helped me to find out my current performance. I
came to know what I need to improve for my better career and what are opportunities and threats
to my career progression.
Task 16/M5: Compare and Contract different motivational theories and they impact they
can have on performance within the workplace.
Introduction:
In this task I am going to compare and the similarities and differences among two different
motivational theories along with their impact on workplace. “According to BBC regarding
business: Motivation is about the ways a business can encourage staff to give their best.
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Motivated staff care about the success of the business and work better.” Simply we can define
motivation as the pulling and pushing of behaviors towards a certain goal.
Hertzberg’s Two-factor theory:
According to Herzberg, there are some job factors that result in satisfaction while there are other
job factors that prevent dissatisfaction. These two factors are Motivator factors and Hygiene
factors.
 Hygiene factors
These are the job factors which are essential for motivation existence in workplace.
Hygiene factors are also called as Maintenance or dissatisfies factors because they are
used to avoid dissatisfaction in employees. The hygiene factors of motivation are Pay,
Fringe Benefits, Physical Working conditions and job security.
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 Motivator factors
“According to Herzberg, the hygiene factors cannot be regarded as motivators. The
motivational factors yield positive satisfaction. These factors motivate the employees for
a superior performance. These factors are called satisfiers. These are factors involved in
performing the job. Employees find these factors intrinsically rewarding.” (Juneja, 2018)
Those motivational factors are Recognition, Sense of achievement, Responsibility and
Meaningfulness of work.
“According to Herzberg’s findings, these both factor influenced motivation, they appeared to
work completely independently of each other. While motivator factors increased employee
satisfaction and motivation, the absence of these factors didn’t necessarily cause dissatisfaction.
Likewise, the presence of hygiene factors didn’t appear to increase satisfaction and motivation,
but their absence caused an increase in dissatisfaction.” (Redeye, 2014)
Maslow’s Hierarchy of Needs
Abraham Maslow developed this theory which is a classical depiction of human motivation. The
assumption of this theory is that in each individual there is hierarchy of five needs. “According
to Maslow, individuals are motivated by unsatisfied needs. As each of these needs is
significantly satisfied, it drives and forces the next need to emerge. Maslow grouped the five
needs into two categories- Higher needs and Lower-order needs. The physiological and the
safety needs constituted the lower-order needs. These lower-order needs are mainly satisfied
externally. The social, esteem, and self-actualization needs constituted the higher-order needs.
These higher-order needs are generally satisfied internally, i.e., within an individual. Thus, we
can conclude that during boom period, the employees lower-order needs are significantly met.”
(Juneja, 2018)
Physical Needs: We can motivate employees by providing them required breaks for lunch,
enough pay to buy their essential needs.
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Safety Needs: By providing them safe and secure work environment with better job security we
can motivate employees.
Social Needs: When employees feel they are accepted to team and get love, affection, care and
friendship in workplace they are motivated.
Esteem Needs: If an employees get needs like self-respect, confidence, competence they will get
motivated.
Self-actualization Needs: These needs include desires for gaining more knowledge, social –
service, creativity.
Similarities between Two-Motivational Theories:
Both the motivational theories use hierarchical scale where before advancing to next stage the
previous stage should be fully completed. They both specify criteria to which motivates people.
Hertzberg’s hygiene idea relates with Maslow’s Physiological, Safety and Belongingness needs
i.e. both have same criteria e.g. basic pay, physical working conditions etc.. Both the theories are
influenced by environmental conditions, attitude of employee and overall their motivation. The
needs of employee at higher level of hierarchy of Maslow’s theory has been defined as
motivators by Hertzberg.
Difference between Two-Motivational Theories:
Maslow formulated model on basis of experience but Hertzberg developed on basis of empirical
studies. Another difference is that Maslow takes into account all needs of employees where
Hertzberg focus only on needs which are related with environment. The main difference for two
theories are Maslow theory is applicable to all type of employees where Hertzberg’s theory is
mainly used by professional persons. In Maslow theory motivation relies on need and
satisfaction of employees where Hertzberg focus on rewards and recognition of them.
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Impact of Motivational Theories in Employee:
Both the theories are effective way for motivating employees. Hertzberg motivates by giving the
basic lower needs and also higher needs whereas Maslow theory motivates by giving the basic
pay, safety and social needs. Using those theory, we can also know about the person working.
But for this we have to practice the motivational theories because different factors motivate
different employees. Some of employees wants to get only the basic needs from organization
while the others need hygiene factors. Giving rewards and incentives gives the job satisfaction,
increases morale among employees and create greater efficiency too many of the employees. But
giving rewards and incentives might not work for someone, sometimes this might go wrong to
some employees who give priority to work more than money. This way using different
motivational theories we can know about the person working.
Conclusion:
In this way these two motivational theories aim at simplifying the motivational process which
proves that motivation is important factor for improvement of performance level in employees.
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Using these motivational theories in work place we can create the greater efficiency by
employees. Motivating them towards their work also helps them to broaden their knowledge and
on other hand it gives profit to organization.
Task 17/D4: Evaluate a range of evidence criteria that is used as a measure for effective
CPD.
Introduction:
In this task, I am going to illustrate about the given criteria which are used in CPD and then
going to evaluate to those criteria.
Continuing professional development is the part of the fundamental part of being a professional
to undertake CPD. It helps to ensure your competence over the course of career. The
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requirements of working in the association sector include skills and knowledge that are often
formally taught e.g. personnel management, business development, managing technique and
client care skills, many of which become relevant in the course of career. Undertaking CPD
activities, combined with experiential learning, is an essential an essential activity to help ensure
that your all round skills and knowledge are up to date.
Criteria for effective CPD:
There are very different criteria to be considered while making and implementing the CPD, are
mentioned below;
1. Duration: While developing plan the activities which you need to improve should be given
sufficient duration. It is very important that you pay attention to this point. For e.g. if you
have included activity of improving your java programming language and you have only
given 3 weeks for this task. Then this will result to ineffective CPD, to make CPD effective
you should provide sufficient duration to the task which you need to improve.
2. Coherence
It means that after you developed your development plan then the task which you have
listed in plan should have some connection with your day to day work. For e.g. you have
listed the task of developing interpersonal skill and you don’t apply it in real life for
practicing then this isn’t the effective CPD. After you listed then either you should
practice it daily or you need to apply it in real life for best result.
 Supported
Although the CPD is overall your development plan and you include only your activities
in plan but it would be better if that plan is supported by your colleagues and your
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seniors. It is always better. If your organization have good thinking about CPD then they
can even help you to achieve your goal.
Evaluation of Criteria
CPD helps you to find new possibilities, knowledge and new skill areas and it also ensures your
capabilities keep competing with other of same field. Also reviewing your activity after
completion of certain task helps to set out new target for your future. It is very important to have
look in your development plan daily to be sure that there is connectivity between the objectives
targeted and your daily activities.
Conclusion:
This way I have identified the different criteria for effective CPD and also I have evaluated those
criteria. With the consideration of these factors it will be easy to develop the effective CPD and
implement it.
Bibliography:
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Available at: http://www.jobs.ac.uk/careers-advice/managing-your-career/1318/what-is-
continuing-professional-development-cpd
[Accessed 21 march 2018].
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Anon., 2018. Asq.org. [Online]
Available at: http://asq.org/learn-about-quality/problem-solving/overview/overview.html
[Accessed 2 march 2018].
Deeksha, 2017. personality-development. [Online]
Available at: http://www.psychologydiscussion.net/personality-development-2/interpersonal-
skill/interpersonal-skills-meaning-and-behavioural-traits/1200
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Prabesh kalika (HND/first Semester)

Professional practice 2018
Prabesh kalika (HND/First semester)

Professional practice 2018
Prabesh kalika (HND/first Semester)

Professional practice 2018
Prabesh kalika (HND/First semester)

Professional practice 2018
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Prabesh kalika (HND/first Semester)

Professional practice 2018
Prabesh kalika (HND/First semester)

Professional practice 2018
Prabesh kalika (HND/first Semester)