Professional Identity and Practice Report: Unit 3 - Hilton Hotel

This report delves into the concepts of professional identity and practice within the context of the Hilton Hotel. It begins by outlining the benefits of professional development, emphasizing its role in improving employee retention and boosting confidence. The report then explores the skills and competencies essential for various roles, such as management, within the hotel industry, categorizing them into vocational, generic, and personal skills. A self-assessment section provides insights into personal strengths, weaknesses, and opportunities. Various approaches to professional development, including case studies, consultations, and mentoring, are discussed. A detailed skills and competencies development plan is presented, followed by an analysis of job interviews, covering interview questions and the strengths and weaknesses of the interview process. The report concludes by summarizing the key findings and suggesting improved strategies for professional planning.

Unit - 3
Professional Identity and Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
P1 Benefits of Professional Development...................................................................................1
P2 skills and Competences in Organization.................................................................................1
LO2..................................................................................................................................................1
P3 Self Assessment......................................................................................................................1
P4 Approaches in Professional development...............................................................................2
LO3..................................................................................................................................................2
P5 Skill and Competencies Development Plan............................................................................2
LO4..................................................................................................................................................3
P6 Job interview...........................................................................................................................3
P7 Strength and Weaknesses of Interview process......................................................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
The professional identity is way of social identification and sense of oneness person have
with a profession. It can be also considered as the degree to define profession membership of
individual person. Professional practice is the utilization a person's knowledge and skills in a
specific profession. This profession maybe from different field like medical, engineering and
business. This report is providing brief of professional identity and practice in Hotel Hilton.
LO1
P1 Benefits of Professional Development
The professional development is important in an organisation for different purposes. The
main target is to improve the productivity of each employee. There are different benefits from
the professional development in the hospitality industry. Professional development improves the
employee retention rate (Zepeda, 2019). High professional skills of a person force Hotel Hilton
to retain for higher productivity. Professional development also help the employees to perform
with confidence which is most important in the hotel industry for better representation. It also
helps to improve goal planning, reenergising process of staff and improve the efficiency of hotel.
P2 Skills and Competences in Organization
The employer wants to recruit the employees with relevant skills which are good for the
organization's productivity and performance. In the hotel industry for role of manager the person
should have different skills like vocational skills, Generic skills and personal skills. The
vocational skills are consists of specific managerial skills and crafting skills. Generic skills are
professional and technical skills which are required must perform various tasks in Hotel Hilton.
The other type of skills are personal traits. These traits are consists of emotional and personal
attitude of person.
LO2
P3 Self Assessment
Personal swot can help to assess the personal and professional skills for job of hotel
manager. The personal assessment is required to check the personal ability and suitability for
specific job in Hotel Hilton.
Strengths
1. Creative working.
2. Good decision making skills.
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3. Effective understanding.
Weaknesses
1. Lack of confidence in communication.
2. average time management skills.
3. Lack of task management.
Opportunities
1. Hotel Hilton Job opening is suitable.
2. Knowledge of management tools can provide advantage in selection process.
Threats
1. the other competitors are major threat.
P4 Approaches in Professional development
Various approaches to develop professional skills, that are case study, consultation,
coaching, communities of practices, lesson study, mentoring, reflective supervision and technical
assistance. By reading different case study and by analysing them personal and professional can
be improved. The professional consultation is also a good way to develop the professional skills.
Joining coaching and different communities can help a person to grow and develop their
professional skills (Kennedy, 2016). The mentoring process can be helpful to develop the job
related skills. Mentor can help a person to rectify their work. Reflective supervision can help to
minimise the error in work by provide personal reflection of skills. The last one is technical
assistance, in this approach a technical assistance monitor persons work and provide feedback to
improve quality of work and personal skills.
LO3
P5 Skill and Competencies Development Plan
The professional development plan is a strategy to learn different professional and
personal skills to improve the performance of individual employee or a person. Mainly the focus
of personal development plan is based on the goal and required skills. Professional plan helps the
organization to develop different professional skills with in the time limits.
Required Skill Strategy for Improvement Required Time
Communication By attending different
development program and soft
skill classes
1-2 month
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Time Management By following strict time line
and by using different tome
management tools
10 to 20 days
Operational Knowledge By learning and monitoring
the various operation of
organization.
1- 2 months
This is how a professional development plan can be used to develop the professional skills for
job ion Hotel Hilton.
LO4
P6 Job interview
For the role of hotel manager in Hotel Hilton a job interview is conducted. This interview
is based on the base of personal and professional skills required for the job of hotel manager. The
interview is conducted in controlled manner to achieve final goal of select a suitable candidate
for job. The different question asked in job interview are-
Interview questions
1. How would you encourage loyalty and trust of the guest?
2. Can you describe the method of prioritization of hotel tasks.
3. How would you evaluate the performance of employee?
4. What will be your approach to resolve issue or conflict situation?
P7 Strength and Weaknesses of Interview process
In an interview process there are different strengths and weaknesses. These strengths and
weaknesses can make an interview effective or ineffective. The different strengths of job
interview are creativity, flexibility, focus, honesty, dedication and integrity(Macià and García,
2016). The interview is focused on these strengths than it will be considered as effective
interview. Weaknesses of a job interview are the presentation skills, sensitive question, wrong
interpretation and self criticism can take interview to wrong way. This will lead to ineffective
and non productive interview.
CONCLUSION
This report is concluding the benefits of professional development and suggesting better
ways for professional plan. The professional and personal assessment is evaluated in study and
the strengths and weaknesses of job interview is studied in report.
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REFERENCES
Books and Journals
Zepeda, S.J., 2019. Professional development: What works. Routledge.
Kennedy, M.M., 2016. How does professional development improve teaching?. Review of
educational research. 86(4). pp.945-980.
Macià, M. and García, I., 2016. Informal online communities and networks as a source of
teacher professional development: A review. Teaching and teacher education. 55.
pp.291-307.
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