Professional Identity and Practice 1: Intercontinental Hotel Report

This report provides a comprehensive analysis of professional identity and practice, focusing on the context of the Intercontinental Hotel. It begins with an introduction outlining the report's objectives, followed by a detailed examination of the significance of ongoing professional improvement for various stakeholders, including employers, employees, customers, and the government. The main body delves into the professional competencies expected of a General Manager, emphasizing interpersonal, team development, technical, and analytical skills. A significant portion is dedicated to self-assessment, utilizing a personal skill audit and SWOT analysis to identify strengths, weaknesses, opportunities, and threats. The report explores different learning approaches, including behaviorist, cognitive, and humanistic methodologies, and outlines various development options. Furthermore, it includes a discussion on a job interview process, analyzing its strengths and weaknesses, before concluding with a summary of the key findings and recommendations. The report emphasizes the importance of continuous learning and skill enhancement for achieving professional goals and contributing to organizational success.

Professional Identity and Practice
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TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Significance of on-going improvement for stakeholders.......................................................3
Examine professional competencies that is expected by manager in reference of company. 4
Assessing own abilities and knowledge for job role..............................................................6
Different learning approaches for personal as well as professional improvement processes.8
Construct improvement plan to increase competencies in specific work context..................9
Job interview for role of service industry.............................................................................11
Review strengths as well as weaknesses of interview process.............................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14
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INTRODUCTION
Professional development signifies constant activity related to learning and also they focus
on obtaining potentiality for executing task by providing formal training to assess behaviour of
subordinate. This report is conducted on the company named as Intercontinental Hotel. It is
determined as a luxurious hotel which provides different kind of services to its user in order to
satisfy them. There is a discussion regarding benefit or importance of ongoing professional
improvement & skills required for particular role of job. This document also provides discussion
regarding significance of assessment of personal skill and diverse approaches and concept related
to learning as well as personal and its professional improvement. And there is also a description
regarding professional improvement plan for acquiring skill needed for role of job as a General
Manager. In addition to this, there is description regarding job interview & strength and
weaknesses of applied interview in proper manner (Bimrose and Brown, 2019).
MAIN BODY
Significance of on-going improvement for stakeholders
The activity related to ongoing professional improvement signifies documenting every
competency that is obtained by worker for improving future employability as well as providing
benefits to stakeholders. There are various benefit that can be provided through ongoing
professional improvement at Intercontinental hotel in order to sorted stakeholder in organisation
and provide description that is given below:
Employers
Competitive advantage in context of Intercontinental Hotel, their focus is on improving
skill as well as knowledge of subordinate that is determined as a primary source in order to
achieve competitive advantage and execute every sources of company in an appropriate manner.
Employee engagement ongoing professional improvement required for execution of
diverse training session at Intercontinental Hotel that effectively maximize employee
involvement within an organisation which is advantageous for administration (González-Calvo
and Fernández-Balboa, 2018).
Employees
Motivation there are diverse efforts that is made by organisation in order to improve skill
and knowledge of workforce that helps in encouraging subordinate and provide them sense
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related to belongingness. For instance, in context of Intercontinental, the activity related to
professional improvement of General Manager can offer outcome in physical change in
behaviour that can help in providing quality as well as better services to target audience.
Job satisfaction increasing competencies & knowledge is important for achieving
objectives in context to providing better productivity that help in improving fulfilling job for
work as a General Manager of Intercontinental Hotel it help in increasing favourable or positive
work place that is determined as important significant for satisfaction of subordinate.
Customer
The activity related to ongoing professional improvement as well as constant learning,
General Manager of Intercontinental Hotel to provide proper hospitality services to its visitors
since they focus on managing things and analysing their requirement and need such as
communication & marketing information that help in fulfilling need and want of client. In this
segment, the professional improvement activity, the general manager & every employee of the
company focuses on providing effective training so that they provide effective services and other
services in order to retain them for a longer period of time. It helps in increasing quality of
facility offer to target audience during the period of time (Hammond, Cross and Moore, 2016).
Government the increment in tourism function around the globe has result in enhancing
Global as well as national demand and possess highly trained subordinate that is able to fulfil
need of visitor that increases process of tourism in nation and enhance generation of income
within hospitality industry.
Examine professional competencies that is expected by manager in reference of company
There are different professional skill & knowledge expected by administration of
Intercontinental hotel for role of job of General Manager in an organisation that is given below:
Interpersonal skill it is necessary to have strong communication skills that are essential
knowledge needed for job role of General Manager by administration of International Hotel. The
communication skill is also important for General Manager in order to motivate subordinate
work for performing their work in order to increase productivity and achieve objectives in timely
way and effective interpersonal skills also assists manager to provide training to subordinate in
order to increase their knowledge to pitch the customer that help in enhancing sales and revenue
of organisation during the period of time.
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Team development is it is necessary for General Manager to have team improvement
skills so that they focus on developing team and perform work with team in an appropriate
manner & it is also helpful in enhancing revenue of organisation. Therefore, it is necessary for
general manager to possess knowledge of different stages related to team improvement like
forming, storming, Norming, performing as well as adjourning and increases their awareness
regarding responsibility at every stage of team improvement process (Hanitzsch, 2017).
Technical skill technological skill focuses on a different kind of software’s like MS Office
that is important knowledge for General Manager which is designed by top management of
Intercontinental Hotel. The General Manager of company focuses on preparing different reports
and offer important information to top management that needs Usage of software’s. Through the
knowledge of computer, they focus on communicating job role of General Manager in proper
way.
Analytical skill the General Manager should be capable to determine and also assess
different situation and arrive at conclusion for handling different things of organisation in
appropriate manner. For instance, analytical capability of General Manager is significant because
it is useful for them in determining changes which is arise within environment of organisation
and current market situation.
Market research skills the form of responsibility of general manager involves organising
appropriate resources to assist need of user that is not met. It is significant for the General
Manager of Intercontinental hotel to possess research skills that is adopted to assess area related
to marketing strategy that requires improvement and bringing changes to goods and services.
Technology is very important in improvement of skill of market research like Google form
etcetera.
Creative Thinking ability to think in innovative way to provide goods and services that
differentiate organisation from competitive firm that is significant skill needed by administration
of Intercontinental hotel for role of job of General Manager. Their focus is on possessing creative
skills that helps in assessing solution related to problems to bring innovation within organisation
that help in increasing revenue as well as profit in future period of time (Johnson and Ulseth,
2016).
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Assessing own abilities and knowledge for job role
Personal skill audit is connected to process of making comparison between present skill
and strength in context of skill as well as competency that is required for executing specific job
role in proper manner (Kirkby, Walsh and Keary, 2019). Thus, my personal skill audit aids
assistance in increasing competency for executing job role related to General Manager at
Intercontinental Hotel that is given below:
Skills Personal audit questionnaire 1 2 3 4 5
Interpersonal
Skills
Help in influencing staff member within
company
*
Team development
Skills
Team improvement is significant for
organising functions in proper way.
*
Technical Skills For adopting several skills *
Analysis Skills For handling management of organisation for
increasing productivity
*
Market Research
Skills
Identify and assess need of user that is not
met
*
Creative-thinking Capability to think in innovative way *
Guidance
1- Bad, 2- Not bad, 3- Average, 4- Good, 5-Excellent
On the basis of above given audit of personal skill, I focuses on different kind of scope
related to skill improvement and that offer assistance in acquiring essential skill related to job
role of General Manager within Intercontinental hotel. On the basis of above given skill audit it
help me in organising SWOT analysis that help in clarity of field in which improvement is
significant for front desk manager at Intercontinental Hotel (Zhang, 2017).
SWOT analysis
Strength Weakness
 Interpersonal skill is determined as
strength that assists in motivating
subordinate and enhances productivity
 Team improvement is determined as a
weakness that generates issues in order
to perform work within appropriate
manner. Through this weakness I will
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of organisation.
 Through this skill I will capable to
build appropriate relation along with
user.
 In assistance of this, the other strength
is analysis of skill that assists in
monitoring and management of
organisation in addition with this it help
me in increasing productivity of
organisation in proper way.
not be able to generate team in proper
manner and achieve target.
 In assistance of this, the other weakness
is related to technical skill, I do not
have good knowledge in respect of
technology as well as other software’s.
 Market research is skill is determined
as other weakness that is significant for
me to increase my knowledge in respect
of perform work as a General Manager
within an organisation because it assist
in interacting with customer, assessing
demand so that it help in increasing
productivity of organisation
(McConville and Ludecke, 2019).
 Opportunity  Threats
 Through assessing skill, I will capable
to achieve opportunity that assists me
in monitoring management of
organisation in an appropriate manner
while performing work as General
Manager within an organisation in
appropriate way.
 Research skill is determined as its
threat for organisation because they do
not handle management in proper way
without assessing condition within
market.
Team role
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On the given Belbin’s role of team, my focus is on assuming people situated employment
in current group that is conduct and provide guarantee related to collaboration among colleagues.
This employment is related to team member as well as coordination as General Manager in
generating significant group & perform capability related to working process. This employment
is determined as a fundamental part of expected responsibility and its obligation is to provide
best administration to its clients during the period of time.
Different learning approaches for personal as well as professional improvement processes.
Learning approach
Learning approach is used for increasing understanding regarding learning procedure
within individual person that is changed from individual person to another. There are three kinds
of learning approaches that is adopted by individual person for its personnel as well as
professional improvement that are given below:
Behaviourist approach it is based on idea that involve student that help in getting
information by reacting to type of manner. In context of Intercontinental Hotel in which mentor
provide dull errand situation for encouraging the method in context of learning (Moorhead,Bell
and Bowles, 2016).
Cognitive approach this methodology is based on mental application related to
comprehend ideas for collecting information that is successfully applied in respect of industry by
clarifying idea of loyal user.
Humanistic approach it is based on clarification of person encounter that is basic
method in respect of learning and development. For example the particular development in client
that is frustrated may provide shape to the premise related to future learning and also provide
instruction regarding how to adequately &properly react in such kind of circumstances or
situation.
Development options
Formal training for increasing aptitude as well as characteristic for the job activity
related to project that is lead at Intercontinental Hotel it is necessary to prepare proper strategy
related to formative alternative that is applied by top management of organisation. It is useful in
providing basic information and keeps practices that are important for General Manager.
On the job training is the best method that help in increasing knowledge in order to
perform work within organisation. They perform work as a General Manager I will capable to
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improve my knowledge in proper way. It is utilised or used for professional development during
the period of time (Morgan, 2017).
Construct improvement plan to increase competencies in specific work context
Personal improvement plan is useful in enhancing knowledge and skills in specific
context of work. It is necessary to prepare plan in order to assess skill which is needed to
enhance and overcoming from threat during the time period. Thus, the personal development
plan is going to be mentioned below:
Current Skills and
Competencies used in
personal and professional
plan
Goals Personal /
Professional
Development
Plan
ACTIVITY
Monitoring the
Progress
Evaluating the effectiveness
of Personal Development
Plan
Team development skill Short term skill
I need to increase
my team
improvement
skill within 3
months in order
to appropriately
participate and
work within team
at workplace. In
this process, I
will attend
session under
professional so
that I can
perform work in
an appropriate
manner.
By taking
reviews from by
my superiors &
team members, I
will capable to
control and
monitor
progress. In
assistance of
this, I can
improve
appropriate
improvement
tactics for team
improvement
skill.
By organising this personal
improvement plan I am
capable to increase team
building skill. In addition to
this, I am capable to execute
appropriate team and it assists
in achieving objective in
timely manner.
Technical skill Middle term skill For monitoring By increasing skill I am
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I need to increase
skill within 6
months because
it assists me in
adopting
technology in
proper manner.
For increasing
skill, I can
classes in
professional
person
(Neishabouri,
Ahmadi and
Kazemnejad,
2017).
and controlling
my progress, I
can achieve test
online & within
class. Through
this, I can assess
whether I am
capable to
increase my
competence or
not.
capable to adopt technical
equipments during
presentation in front of
customers. Furthermore, it
assists me in analysing or
assists member of team by
adopting technical
equipments appropriately.
Market research skill Long term skill
I need to increase
my research skill
in upcoming 9
months in order
to organise
appropriate
market research.
In this process, I
can achieve
under
professional
related to 9
months that
For controlling
and monitoring
this skill, I can
achieve test
connected to
research in
market.
By increasing skill, I can do
appropriate market that aids
assistance to me in increasing
understating of need of user.
Furthermore, I can improve
proper decision.
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assists me
increasing
respective skill.
Job interview for role of service industry
INTERVIEW
Interviewee: “Good Morning, Sir.”
Interviewer: “Good Morning, take a seat!”
Interviewee: “Thank You, Sir!”
Interviewer: “Can we continue with interview procedure?”
Interviewee: “Absolutely, Sir!”
Interviewer: “Okay, so please tell me regarding some strengthening skills which you already
possess that can make you to an appropriate manager within Intercontinental hotel & how it
assists in retaining within organisation for longer time period?”
Interviewee: “I agree that communication as well as time management is determined as
appropriate aptitude. Additionally, the authority capabilities are monitored by General supervisor
of Intercontinental hotel!”
Interviewer: “What might be your methodology in order to take care of any disappointed
clients?”
Interviewee: “The first undertaking is too executed through me to be executed to speak through
them and tune its issue suitably that will authorize me in order to investigate situations viably.
Furthermore, I will also giving confirmation that needs would confidently be taken in account,
right away! As I investigate issue and also provide them what accurately expect and want.”
Interviewer: “How might you supervise higher yet reasonable requests of frequent clients in
little league duration?”
Interviewee: “Distribution of work to member of team and administration is significant that is
used in specific situation. I would rapidly communicate with manager of separate divisions and
also investigate to assign them obligations as indicated by goal and guidelines. Furthermore, for
implementing reason, I use intermittent criticisms in order to provide guarantee to bring
consistency within activities!”
Interviewer: “Okay, thank you for coming! You will obtain call from HR team”
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Interviewee: “Alright, thank you for provide me your time!”
Review strengths as well as weaknesses of interview process
Just while interview is directed, it is significant for HR manager of Intercontinental hotel in
order to distinguish quality and weakness of whole interview process in an appropriate manner
for better implementation in upcoming time period (Robertson, 2017). In addition to this, as per
quality as well as weakness that are given in interview process that is held previously this is
given below:
Strengths Weakness
The question that is asked in order to take interview
from interviewee by board of director that required
explicit answer from candidate. It is determined as a
primary interview within process of interview as
extend of data and information was increasing
contribution in respect of finding most appropriate
possibility for job.
In addition to this, the other strength is related to a
constant section related to request that help in getting
reasonable as well as away from limit of interviewer
by providing support to choosing best contender for
job within Intercontinental Hotel.
The primal weakness come in front of whole process
of interview that is specifically ideas and results of
enlightens idea of enquiry which possess meeting with
board from competitive firm.
In addition to this, the other shortcoming is connected
with process of meeting is length as proper response is
given meeting is it was extremely extensive as well as
engaging nature it impose negative effect on the whole
performance of Intercontinental hotel in order to
recruit applicant for bringing innovation (Schaible,
2018).
CONCLUSION
On given assignment, it is assess that professional development is constant activity related to
learning and also they focus on obtaining potentiality for executing task by providing formal
training to assess behaviour of subordinate. There is a discussion regarding benefit or importance
of ongoing professional improvement & skills required for particular role of job. This document
also provides discussion regarding significance of assessment of personal skill and diverse
approaches and concept related to learning as well as personal and its professional improvement.
And there is also a description regarding professional improvement plan for acquiring skill
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