Training Event Design & Delivery: A Professional Practice Report

This report examines professional practice through the lens of designing and delivering a training event, using Home and Bargains as a case study. It explores various communication styles, emphasizing the importance of verbal and written communication for different audiences, including line managers and colleagues. Effective time management skills in event planning are demonstrated, with a professional schedule including contingencies and justifications for time allocation. The report also delves into problem-solving techniques such as SWOT and PESTLE analysis, highlighting their application in addressing challenges during event design and delivery. Critical reasoning is applied to evaluate solution methodologies, justifying the use of SWOT, PESTLE, and sampling techniques. Finally, the report discusses the significance of team dynamics in the success or failure of group work, emphasizing the stages of team development and the benefits of teamwork in enhancing productivity and motivation. Desklib provides access to similar solved assignments for students.

Professional Practice

Contents
INTRODUCTION...........................................................................................................................1
PART 1............................................................................................................................................1
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18

Introduction
Professional practice, this term actually tells about the various skills and attributes which are
essential to be a professional with career growth and development. The development of self is
very important with development of others. In a career growth an individual cannot sit only at
one chair for lifetime he/she has to get promotions for higher level and for that he/she must be
carry professionalism and that are attributes and skills specifically. This assignment is all about
the professional working style and pattern and for this purpose the Home and Bargains
organisation is chosen.
Organisation overview – it is a chain of discount stores which has 4000 brand’s product line
and 17000 people are working with this company as employees. It is ranked among the highest
ranking discount retailer in UK. It also works as supplier of similar discount chain Quality Save,
to supply stocks, trolleys, tills and shop fittings.
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Part 1
P1 Demonstrate, using different communication styles and formats, that you can effectively
design and deliver a training event for a given target audience
Communication is very important process for success of any project, event and development
needs. For the training event it is important that everyone within Home and Bargain can
experience this and take advantage to learn something new and advanced so for that
communicating is very must so here those communication pattern are discussed which are going
to be used. Following are the different types of communication:
Figure 1: Types of Communication
For communicating with line managers –the upward communication is used for this purpose.
For upward communication written as well as verbal communication can be used.
For communicating with colleagues – with the colleagues or peers an individual shares an
informal relationship so mostly verbal communication is used but at official front the written
communication is used.
Styles of communication;
 Verbal communication – in the training and development event it is very much required
that whatever is going on that has to be communicated with the audience because that is
the main aim of any training event to communicate.
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Figure 2: Types of Verbal Communication
Here in verbal communication it is very important that how any point or any view is kept before
the audience or the mass. In this the tone and pitch of voice is so much important, for instance in
training event everything must be in a manner so that audience can observe and experience the
change and motivation.
 Written communication – nowadays communication through email is the biggest form of
written communication as it shows the professionalism and it is also very correct and
simple way to communicate the things. It is authentic and free from grapevine; it can be
stored so no other proof is required in case of any difficulty. To communicate about the
training and development event this form of Email communication is really appropriate
as via email notice of training event can communicate fast and easily.
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Face to Face Conversation
Seminars
Group Discussions
Meetings
Telephonic Conversation

P2 Demonstrate that you have used effective time management skills in planning an event.
For organizing a training & development event all the activities are planned in manner so no last
minute pressure will suffer and it would be effective as lots of internal people will have this
experience as positive.
 Identification of to do list – it is the very first step as in this all the activities are decided
apart from that it gives a clear idea of what needs to do for organizing an event for
training & development.
 Establishing the objectives – it is the part in which the objectives are decided as in
training event it is the main objective that every individual will part in this event and will
learn all the required things.
 Prioritization – it is the technique in that work and activities are prioritized according to
its number, urgency and importance.
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 Planning the techniques – here in this process the various tools and techniques are
decided for the desired objectives such as type of training sessions, workshops, seminar
and then motivational speech and feedback from the audience.
 Task scheduling – here in this process every task can be schedulized according to the
total time limit as how much time is given to the speech and how much is given for the
workshops.
 Outcome assessment – it is the time to check feedback and evaluating the training and
development impact by simply asking, by emails or by any other means of feedback.
M1 Design a professional schedule to support the planning of an event, to include
contingencies and justifications of time allocated.
Activities Start date End date Duration
Recognition of
the essential
activities
19-May 20-May 2 days
Developing
solutions
21-May 27-May 7 days
substitutions
evaluation
28-May 29-May 2 days
Choosing fro
various
substitution
30-May 4-Jun 6 days
Process of
document designs
5-Jun 11-Jun 7 days
Comprehensive
the design
12-Jun 16-Jun 5 days
Project (Event 17-Jun 20-Jun 3 days
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design)
1
2
3
4
5
6
7
19-May 24-May 29-May 3-Jun 8-Jun 13-Jun 18-Jun
Start date
Duration
Activities
P3 Demonstrate the use of different problem-solving techniques in the design and delivery
of an event.
 SWOT – it is very good problem solving technique as this helps to evaluate the internal
and external elements that support to find the scope in terms of market; it recognises the
problematic area and then work for that solution. It needs fewer resources to conduct and
problems can be solved easily. This assessment is used to identify the weakness and
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threats as problems and strengths and opportunities are used to solve this problem. For
delivering proper event with desired outcome there is a need to keep the event hurdles
free.
 PESTLE – it is very helpful technique to develop solution as it gives all the information
to evaluate the macro environment. If any problem occurs in any of the macro element
that can be recognised and solution can be made accordingly. These elements of macro
environment gives solution for the technological and other problem in successful event
organising as some employees can be there who are not familiar with the technological
advancement so cannot able to attend the event.
 Sampling and identifying the gap – this includes applying set solutions techniques to seek
the right solution for the particular problem. To get an appropriate solution various types
of solutions are used and then the best fit solution is selected. This technique is basically
assessing the all possible solutions so the correct one can be the final approach with all
the effectiveness.
M2 Research the use of different problem-solving techniques used in the design and
delivery of an event.
All the techniques that are discussed need a proper approach for problem solution here that
proper approach is described that needs to be considered in any problem solving technique.
 Identification of problem – it is the most primary step where problem is identified. In this
section, nature of problem, causes of problems and types are identified. For the event of
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training organising there can be communication problem so it is the first stage to find out
the problem.
 Planning – it is the technique in that the appropriate allocation of solutions is made. In
this step different strategies are framed to get solutions for the problem. All the data &
information is collected then its proper utilization is done in this.
 Execution – in this stage or approach all the solutions are tested as various solutions are
chosen for problem so in this step a particular solution is chosen out of various solutions
to solve specific problem.
 Evaluation – it is the step where the appropriate and best fit solution is evaluated or
analysed. It is done because it is very important to know that particular solution is good
or not for specific problem. If it is best fit then the finalisation is done but if any gap is
identified the causes of that gap are found and then work is done upon that.
P4 Demonstrate that critical reasoning has been applied to a given solution.
The discussed solution techniques are very useful to solve the problems. All the discussed
techniques give all the macro and micro environment elements such as SWOT, PESTLE. All
these elements provide correct evaluation so problems are solved according to the influence
factor. For example while organising an event for workshops and other activities, there can be a
problem of ineffective communication, personal issues and etc so these can be identified through
SWOT and PESTLE techniques then strengths and opportunity can be used to develop solutions.
All these factors are really so much important for problem solving. The macro environment
factors such as technology is very useful to find the correct solution such as for effective
communication advanced technologies are used to reach to every individual. By analysing all the
factors and elements an effective solutions can be formulated for any kind of problem. These
techniques are also economic in nature and takes place with wide range. The sampling technique
helps to test the various solutions and their evaluation in terms of finding the most appropriate
solution. Step by step procedure from problem identification to solution execution gives detail
analysis of the problems and also provides various alternative solutions which are also can be
used after some modification. These techniques give several solutions so if potential problem
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comes the solution would be readily available. For successful event there is a need to use these
given problem solving techniques in effective manner then only desired outcome can be
achieved.
M3 Justify the use and application of a range of solution methodologies.
All the methodologies which are discussed earlier are very important for problem solving
because these methods as SWOT, PESTLE and analysing are very simple and easy methods
which can be used effectively without any heavy investments.
 Justification for SWOT – it provides very deep knowledge of pros and cons of the Home
and Bargains so solutions can be developed with the help of strengths and opportunities
can be utilized to be competitive. It gives weakness so keeping this in view solution is
developed.
 Justification for PESTLE – these are the strong elements and if any problem generates
these factors can be very helpful to find out the solution and it also gives deep and
intensive research scope.
 Justification of sampling – identification of gap is very essential method while
developing the solutions. If an organisation is aware about the deviations the solutions
generation would be more appropriate and correct manner.
P5 Discuss the importance of team dynamics in the success and/or failure of group work.
Team are very important as it provides shared responsibilities so every member is clear with
his/her duty and responsibilities so the more efforts can be put by them in right manner. Team is
developed within a process which is known as team development process it includes some stages
such as;
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 Forming
 Norming
 Storming
 Performing
Every stage is important because at every stage there is something to learn as at the first stage
teams are formed to attain the goal here the goal is designing an event for training so different
employees are selected to form a team. At the norming stage all the members shares their
information to each other and starts try to understand each other. At the stage of storming team
starts sharing ideas and exchange opinions regarding the task so it becomes easy to generate
many ideas. At the last stage team starts performing according to individual’s duty and
responsibilities. Team work is really important as it develops mutual support so every individual
feels protected and creates great understanding for each other it helps to increase productivity
which increases the customer base. It enhances the motivational level of employees as they are
not burdened with so many works. Apart from that it encourages doing work in proper way as
every member wants to give his/her best.
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