Professional Skills Development Report: Tesco Case Study

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Professional Skills

Table of Contents
Introduction.................................................................................................................................................3
Task 1..........................................................................................................................................................3
Belbin questionnaire....................................................................................................................................3
Scoring Key for Self Perception Inventory..................................................................................................5
Task 2..........................................................................................................................................................6
Code of conduct...........................................................................................................................................6
Task 3..........................................................................................................................................................7
Gantt chart...................................................................................................................................................7
Task 4..........................................................................................................................................................8
Professional skills in Action........................................................................................................................8
Conclusion.................................................................................................................................................12

Introduction
Professional skills are referring as career abilities and competencies which are often not acquired
as a part of the framework. It includes various skills such as project management, interpersonal
skills, conflict resolution, and leadership, mentoring and coaching (Jarvis, 2018). The report is
based on analyzing the different methods for evaluating their employee’s performance in a better
manner. This is a portfolio which assists in understanding the main theories and model in order
to evaluate their team performance.

Task 1
Belbin questionnaire

Teamwork is an essential aspect in the workplace for completing specific project. As per this
result, developing an effective project team is one of the main role and responsibility of manager
in an organization. It will help in formulating human synergy and this will assist in formulating
appropriate results in given time period. In an organization, I am working as HR manager for
understanding and evaluating each team members in dynamic manner. As being a leader, I need
to developing friendly environment where all the team members are work comfortably in an
organization. My secondary team role is to motivate and encourage my followers in order to
perform effective work in achieving potential goals. I am a team leader so I require monitoring
all tasks and taking feedback to each member regarding their work. My primary team role is to
evaluate and monitor their performance on the basis of skills and knowledge. Along with this, I
am responsible for completing all the work and perform best tasks as per the client’s
requirements and demand. As a leader I analyzed that, my team members are effectively and
positively perform their work to reach with desired goals and targets.
Task 2
Code of conduct
Tesco is the multinational organization which offers different types of products and services to
their customers. It is situated in United Kingdom. The main code of conduct which is applied by
an organization in order to gain attention of their desired customers is Build trust and
Credibility. In this, the success of business concern is only depend on maintaining trust and
confidence which are earn by employees, shareholders and customers. As a leader, I think if an
organization gains trust of buyers so they can easily retain them for longer time period. They can
acquire credibility by adhering to commitments, showing honesty and integrity and achieving
firm goals with the help of honorable code of conduct. Another conduct which are adopted by
previous company is Respect for the Individual in which the company are provide such
environment where all employees treated with respect and dignity. TESCO is committed to
develop such an environment because they carry out full potential in all of us and contributes
directly towards business success. As being a leader, I needed to stays together with my team
members and provide them equal rights and duties within an organization.

In previous company, there are various roles which are performed by team members in the
workplace in order to gain potential goals and targets effectively (Assiter, 2017). As a leader, I
require to define clear vision and objectives which need to reach within a given time period. It is
essential for them is to develop coordination and collaboration among team. For example,
company manager does not treat every employee in equal manner and give special preference to
one worker so this will create negative impact in the performance of employees. It can be
observed that they are face discrimination situation within an organization. As a professional
leader, in this situation, my role is to take necessary step through which I can resolve such issue
in better manner. Tesco follow ethics where they do not treat any employee like this which
directly impact on company image. Firstly, the company needs to dismiss such manager who
behaves negatively with their employees.
Task 3
Gantt chart:
In the second part, rationale of this plan is to analyze the management concerns through which
they can examine the actual situation of an organization in the large market place. There are five
stages which help me in completing my project in defined time period. On the other hand, if such
plan is not effectively applied so there is a contingency plan which helps in maintaining and
managing business situation of Tesco Company. It involves analyzing cost, resources, schedules
and risk which allow in reaching with potential results as compared to the project management.
An organization leader needs to monitor their project progress in order to track and focus on each

step effectively. They need to mainly monitor such factors like cost, scope, resources, workers,
schedule and task to be completed (Walidin, 2016). The management of project is essential
because this will ensure about correct people do the accurate things at right time. A company’s
leader main role is to manage and plan project according to the current situation.
Task 4
Professional skills in Action
Evaluate the performance of team
In TESCO, performance evaluation is one of the key factors which help in assuring the
employees or teams to reach with desired goals in a better manner. I think I can evaluate my
previous team performance which helps me in analyzing current strength and weaknesses of each
member. As per this, team member assigned for a role which is best suitable to their abilities.
There are various tools through which I can easily measure my team members’ performance such
as 360 Degree Feedback, Balanced Scorecard, engaged with employees, management by
objectives and many more.
What makes an effective team
As per my previous experience, I was developed an effective team and maintained each
employee’s performance within Tesco. For this, they are lead towards achieving potential
objectives of the firm. There are various things which need to do for building an effective team.
In Tesco, I was made an effective team which clearly defined their major purpose of the
organization as per this they allocate work to the members with their matched skills. I was
focused on assembling team members who are able to reach with desired goals and target which
are necessary for a company.
What areas need to improve in terms of developing teams and completing the project
According to me, there are few areas which required to be improved in order to develop team
and complete project work in a given period of time. In this, I need to determine the main goals
and targets where a team has been established and coordinated behind a shared, compelling

purpose effectively. For developing team, I require to analyze every employee's skills and
capabilities as per this they select such members who are capable and talented to achieving with
specific objectives. With the help of performance evaluation method, I can easily measure staff
members working performance in a proper way. In order to complete project work, I need to
motivate and encourage employees in the right direction.
Flexibility and creativity
In an organization, flexibility allows employees and managers to develop an arrangement about
working situations which are best suitable for them. It will assist their staff members in
maintaining a work balance and it can help the company manager to make improvement in
productivity and business efficiency. I have a creative mind through which I can easily develop
my skill and knowledge in a better way and also perform work in a new manner.
Communication and team building
It is the required factors for making an effective team. Communication is one of the important
processes through which I can easily interact with my followers regarding discussion about
work. Team building assists in developing coordination and collaboration among employees for
reaching with desired goals and targets of Tesco.
Decision-making process
It is the procedure which helps in identifying and developing accurate decision which is helpful
for the team as well as their members. The decision is made on the basis of reviews and
suggestions of their employees who are participated in such process.
Responsibility, ownership and acting on initiative
I am capable of managing and maintaining all business operations in a better manner. Also, I am
responsible for handling all roles and duties in order to provide the right direction to their staff
members within an organization. For this, I can take initiatives actions to develop my skills and
capabilities effectively.
Professional skills

It is a very essential skill which is helpful in the current time period. With this, I can initiative
actions in order to acquire more abilities and knowledge about the company which is become
more valuable employees. There are various professional skills which include interpersonal
skills, intercultural awareness, resolving major conflicts and disputes, ethics and professional
conduct. I have conflict solving skill through I can easily eliminate current issues and problem in
a proper manner. With the help of interpersonal abilities, I can interact with other people and
sharing information. All such skills are helpful for me in order to motivate team members
effectively.
Secondly, with the help of using Kolb’s model, I can easily eliminate communication issue
which occur in the TESCO and create confusion among customers while interact with them
regarding products and services. Kolb’s learning theory develops four sets of learning styles
which are mainly based on four stages of the learning cycle (Ngang and Chan, 2015). The model
is different from others in both manners which assist in understanding an individual style of
learning.
Diverging (Feeling and watching) – It is that initial stage where the learner can analyze the
experience which is seen in the workplace. This will help them in analyzing common issue
which arises such as communication that is creating a major impact on employees and managers
relationship. This can be analyzed that it can help in conducting communication and try to
resolve such issue related to this. These people are capable to look at different things at different
point of view. They prefer to perform work rather than gathering information and share with
other people. This is required for them is to resolve all issue regarding communication in proper
manner. I can easily reviewing the concrete conditions at different viewpoints.
Assimilating (Watching and thinking) – This is the second stage in which learner knowingly
reflects back on their experience and actions effectively. For this, the communication issue can
be eliminated and reduced so that employees can easily interact with a senior member in the
firm. This is the main duty of a leader is to observe their employees work and as per this, they
need to distribute task in a better manner.
Converging (doing and thinking) – This is that theory through which I can easily solve major
problems and use learning for identify solutions to the practical issues. In this, a person can