PRSK4048 Professional Skills Resit Portfolio: Vision, Audit, Plan

This Professional Skills Portfolio, submitted as a resit for PRSK4048, showcases a student's exploration of professional development. The portfolio begins with a long-term vision, followed by a skills audit identifying strengths and areas for growth, particularly for roles as a Marketing Manager and Human Resource Manager. A personal development plan (PDP) outlines specific, measurable, achievable, realistic, and time-bound goals. The portfolio then delves into a scenario where the student, in the role of a Human Resource Manager, builds a team and completes a project. It discusses team roles, interpersonal skills, communication, conflict resolution, ethics, and leadership skills. The student provides evidence of skills and knowledge, referencing relevant theories and concepts, and includes a detailed discussion of how they would approach team building and project completion, demonstrating practical application of professional skills. This comprehensive portfolio highlights the student's understanding of key professional competencies and their ability to apply these skills in a workplace context.

Professional Skills Resit Portfolio
(PRSK4048)
Name
Student Number:
Lecturer Name:
Deadline for Submission:
This is your Professional Skills Portfolio. Please save a copy on your computer and back it up regularly (e.g.
by saving it on your computer / in the cloud (e.g. Google Drive) / emailing it to yourself. At the end of the
course, you need to submit a completed electronic copy via Turnitin. Please refer to suggested word counts
for each task included within this portfolio.
Track your progress by ticking off each task as you complete it, in the final column.
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Table of Contents Page Learning outcomes
Section 1: Portfolio Evidence
(These tasks will often be drafted in class and are designed to inform the written task in section 2.
Suggested word counts are included in brackets.)
The Long-Term Vision (200 words) 3 LO2, LO3
Professional Skills Audit (500 words) 4 LO2, LO3
Professional Development Plan (100 words) 6 LO2, LO3
Section 2: Written Tasks
(These tasks should be developed throughout the semester)
Task 1: Professional Skills In Action (800 words) 7 LO1, LO2, LO3, LO4
Task 1: Your Professional Skills (800 words) 8 LO1, LO2, LO3, LO4
Total Word Count: 800 (portfolio evidence) + 1,600 (written tasks) = 2,400 words (+/- 10%)
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Section 1: Portfolio Evidence
A: The Long-Term Vision
When discussing the types of roles you would like to apply for, it is useful to consider how these might
fit in with your long-term vision. Imagine yourself travelling approximately 5 or 10 years into the
future. This activity is not about laying down a rigid plan but to help you gain a sense of the type of
life you want, so you can make the right kinds of choices to achieve it. (200 words)
Activity: The Long-Term Vision
Five/ten years from now, I see myself...
Aspect Write your own vision of this aspect below
Considering the most important things in
my life to be…
To become successful person who is capable of taking every
challenge in life as well as can afford to live happy with a perfect
work life balance.
Living in which part of the world and in
what kind of place?
I would like live in London and at a place where I can access every
facilities required for essential living, near to my residing.
Working for myself? Working for a large
company? Working for a small company?
I would like to work for myself. As being an entrepreneur I can serve
the world with my innovative ideas for a better life.
Doing what kind of work? Varied?
Routine? Challenging?
In an office? In the field?
Working on challenging task in an office is very satisfactory for me
as it will lead to enhance my potentials in work field and sets a path
for career development.
With what kind of work/life balance
(consider hours of work/stress levels)?
For maintaining work Life balance it is very important to work 8
hour in office which is sufficient for maintaining work life balance.
Taking a lead? Taking responsibility?
Working individually? Part of a team?
Having an ability to lead, I would like to work by taking lead and all
responsibilities of a team for accomplishing goals and handling them
in most effective manner.
Working with colleagues who are…
artistic? intellectual? practical? caring?
competitive?
Working with those individuals possessing various skills, will
enhance knowledge regarding other aspects which would improve
my work.
Spending my time outside work doing… Artistic work that quench my creativeness on a paper and act as a
stress buster. Also, reading several books leads to enhance my
knowledge and makes my perspective more broader.
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B. Professional Skills Audit
Based on your long-term vision, identify two positions you would be interested in having once you have graduated. For each role, identify four key
professional skills needed (do not duplicate skills between roles). Provide evidence based on previous experiences that demonstrate the extent to
which you have these skills and identify those that you need to further develop. (500 words)
E.g. Role 1: Retail Manager
Skill Area Evidence of current skills
Effective Leadership Skills I have never held a management position but in my current job as a retail assistant, I have helped to look after
the store and train staff in the absence of my manager. I have also helped to manage other students when
doing group work at university.
Role 1: Marketing Manager
Skill Area Evidence of Skill
Decision Making There are many circumstances where customers have several complaints and queries which are needed to be solved in
order to make them satisfied from their products or services. It demands instant and effective decision making in order to
provide the best solution which does not lead to harm any firm.
Process Designing
With dynamic demands of customers in a market, there is a need to introduce new products which can satisfy their needs
and can provide the company a lead in market. For which effective designing of process is conducted that provides more
effective solution for every requirements of buyers. I focus in planing the framework by adopting latest technology and
tries to update every task by several modifications.
Data Analytics There is an enormous data present that tends to increase in future also. It has many advantages if analysed properly. My
work is to analyse every data that can provide a better base for formulating strategies and can predict future demands and
factor that leads to influence purchasing decision of a customer.
Domain Analytics
As buyers concentrate on their needs and requirements, it is very important to understand them which will lead to create
a bridge between success of product and their satisfaction. Therefore, I gather every information regarding them through
organising certain surveys which serves honest feedback from them and their expectation with brand can be analysed to
make offerings more better and effective for their satisfaction.
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Role 2: Human Resource Manager
Skill Area Evidence of Skill
Communication
Being a representative of the firm. It is my duty to establish communication with different individuals to explain certain
policies and regulations which are needed to be maintained and applied for a better coordination with them. I am a
mediator that conveys what management of the company expects from the contribution of each employees. It is very
important aspect to develop an effective communication level among every employee to avoid any conflict. Hence, my
duty is to organise various activities which can lead to improve the internal communication of every person who is
related to company.
Relationship management
For increasing the efficiency of firm it is my duty to establish an effective relation with every worker who has
contribution in accomplishment of goals and objectives of company. I work on various aspect that leads to motivate them
and trust the management for every decision as it leads to provide a productive environment and increase in quality of
service.
Problem Solving
There are various conflicts that arises due to several aspects as every individual has their own perspective which leads to
create resistance in proper functioning of organisation. Therefore, instant solution of these problems are required. I
handle thee scenario by understanding the root of such problems and tries to eradicate through many strategies. I
organise various exit interviews with employees who are willing to exit as a step for retaining capable individuals who
are important for company.
Discretion
Every employee who works for the company has their own personal problem as well as some of them are very sensitive
which should be kept confidential. Therefore, my role is to safeguard those information and tries to make an effective
conclusion which can be beneficial for other team leaders to appoint their role according to their capability.
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C: Professional Development Plan (PDP) Specific- Measurable- Achievable- Realistic- Timescale (SMART)
You are required to develop a Personal Development Plan (PDP), which will include goals for the development of your professional skills. This could
include skills we have covered on this module or other skills that will be required in your chosen industry / profession. (100 words)
Week Goal Action Success criteria Completed when by?
E.g. To improve
my ability to
write formal
emails
To use appropriate language when I email my
lecturers.
To ask for feedback on emails I send at work/uni.
My emails are clear and
professionally written I receive
positive feedback responses.
January 2018
1 To improve
my
communicati
on with other
individuals
Taking several sessions for building up this
skills.
Initiations are taken for establishing
communication with other individuals
Effective Relationship is build.
Coordination level has increased
April 2018
2 To enhance
my analytic
skills
Guidance from experts is taken. Information gathered is much
accurate now
May 2018
3 To improve
capability of
decision
making
Reason of failure for earlier decision are
analysed and implemented for next time
Increase in Success rate May 2018
4 To increase
my task
handling
efficiency
Multi tasking is adopted and handling
efficiency is rated
All task are effectively handled on
time.
June 2018
5 To improve
my report
writing skills
Several tutorials are taken for improving report. Feedbacks are taken from other
individuals.
July 2018
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Section 2: Written Tasks
Professional Skills In Action and Your Professional Skills (1,600 words)
Scenario:
Select one of the roles you have identified in Portfolio Task B (Professional Skills Audit) and imagine that you are currently employed holding this position. You have
been tasked with building a small team (4-6 members) in order to complete a given project.
Task 1 – Professional Skills In Action (800 words):
Discuss what you would consider in building this team and completing the project. You should illustrate your knowledge of professional skills relevant to your
industry.
In your discussion you must consider the following:
 Belbin team roles
 Interpersonal skills / effective communication
 Resolving conflicts / intercultural awareness
 Ethics / professional conduct
 Leadership skills
 Other relevant professional skills
You can find guidance to the above themes as well as the reading list on GSM Learn Professional Skills Resit Module.
Write in full sentences and paragraphs and ensure you include an appropriate number of references for this level. We recommend you refer to the reading list and
ensure you have evidence for theory and ideas around professional skills. Refer to the marking criteria about how reading and research affects your grade.
Following is the description of team which is appointed as Human Resource Department of a company
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Designation Role Strength Weakness
HR Director Responsible for smooth and
profitable functioning of human
resource department. Provides
supervision and consultation to
managers
 Work as a visionary to provide
guidance to department to
work upon the correct path for
serving company in an
effective manner.
 Far sightedness for analysing
future human resource demand
of a company.
 Less communication
 Less presence
HR Manager Develops plan according to the
vision which is provided by HR
director for handling employees
and increasing productivity.
 Effective Management skills
 Strong data analytics
 Instant Decision Maker
 Less Expressive
 Strict Approach
HR Assistant Formulate strategies for the plan
developed by HR manager
 Creative
 Effective Training skills
 Not a Multitasker
HR Executive Handles matters which are at
ground level and effective
organisation of every employee.
 Innovative
 Effective Problem Solver
 Theoretical Approach
 Less Vision
In the following team I am appointed as a Human Resource Manager who is responsible for providing several plan which are needed for increasing
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the productivity of employee in the firm. Being as the head of department after HR director , it is my duty to handle every matter and generate new
strategies which can be effective for maintaining suitable environment for working that will lead to motivate workers for pushing themselves beyond
their limits for providing extra contribution for the firm. There are many scenarios which leads to hinder the productivity of each worker. Therefore,
several tactics are required to be made for making their morale high in order to serve quality work for accomplishment of goals and objectives of an
organisation. Also, I will focus on deciding several benefits which should to be provided to them according to their work. Appointing team
individuals were necessary in order to accomplish goals and objectives of the department. With the help of using their interpersonal skills each task
will be completed effectively. As appointing team director will provide an experienced guidances related to certain factors which can hinders any
plan related to employees. The vision which is provided by him will be used as a direction on which work has to be done. The assistant manger will
be focusing on those strategies which can be made under provided plan which is formulated that requires creativity for making it more successful.
The criteria for building up a team is to use the strength for each individual for managing human resource of the firm in an effective manner. The
communication skills of every worker is needed to be effective in order to provide a great synchronising in work that will lead to increase efficiency
in productivity of the company. Apart from this, more concentration is done on the conflict resolution as it can hinder the progress of plans which are
applied for their betterment. There should be a proper communication between the members of team as it would lead to avoid any kind of
misunderstanding which will lead to avoid various kind of disputes that can occur between them and can make the team ineffective. There should be
proper structure of conflict handling scenario such as conduction of negotiation meeting. It would lead to understand the perspective of every
individual regarding particular problem that is needed to be solved instantly. It will be made sure that each employee should be performing their
work under the provided ethical limitations. It will decrease those practices which are not appropriate according to morales and can degrade
professionalism of an individual. Every individual must have a potential to lead the team in various scenarios that will lead to provide effective
leaders who can handle the team in innovative manner. As leader it is very necessary to influence other to work in a singular manner on a common
vision. There are various characteristic which must be present for becoming a perfect leader as it should have a great influential power that would
lead to persuade other for the strategies is formulated for solving any particular scenario. Apart from this, a leader is made from the support of other
individuals therefore it might have a mutual agreeableness of other member present in a team. There is a requirement of being a multi tasker as it
could lead to organise several task at time with least error that can occur while handling them. Therefore, it is very important to be very alert and
responsive to each activity that is happening among employees. Apart from this, various meetings are needed to be conducted in order to understand
the purpose for which the team has been appointed and what are its goals and objectives which are needed to be accomplish on time. Therefore,
every individual has its own role in the team which together make it more successful in handling matters related to employees.
Task 2 – Your Professional Skills (800 words):
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Discuss how you would lead this team considering your individual strengths and management style. Your writing should be underpinned by reflection on what you
have learned about yourself from the portfolio tasks as well as in the course of this module.
Write in full sentences and paragraphs and ensure you include an appropriate number of references for this level. We recommend you refer to the reading list and
ensure you have evidence for theory and ideas around professional skills. Refer to the marking criteria about how reading and research affects your grade.
After acknowledging my strengths, effective leading of the lead can be conducted by myself which can lead to accomplish goals and objectives of an
organisation. As being a member of Human Resource department team and the HR manger it is my duty to handle all other team members and work
on the vision of director in order to provide successful accomplishment of the task which are involved for handling workers of the organisation. The
management style which is required to be followed by me is democratic as I will be reaching the decisions according to the input of each employees
but final decision will be taken by me. There will be various variations in the style that is implemented by me as it would involve consulting,
participation and other collaborative styles. Ideas of other team members are regarded to be very important and their contribution will be
encouraged. Team should have communication in both direction from top to down and bottom to top. Apart from this I have discovered various
functionalities which has been served by the management style that has been adopted by me is distribution of leadership and providing
empowerment to followers and apart from this facilitates in making decisions for several matters. The management style is considered to be very
versatile as there are many advantages which are observed by me such as it has an ability to fit in every kind of business and has effective solutions
for every complex problems. It tends to promote a creative environment as well as builds up a strong team which is needed for a successful team that
can make several strategies. But there were various problems that were faced while applying this management style on my team as it was very time
consuming because for every concluding decision there was a need to ask suggestions of every team member regarding a particular problem apart
from that the time which used to be taken for processing a particular decision was very long which was completely a disadvantage. Sometimes
decision might become indecisive for particular situations especially at the time of emergency. As the leading ability of mine was very effective,
therefore I was successful in using this skill for handling every other member as well as the structure of work which was needed to be established for
effective working. Apart from that, with an effective communication skill I was able to convey my perception to other team members that lead to
make them understand very easily regarding every perspective that is needed to be considered while making strategies for the completion of
particular goals and objective. Communication makes the relationship of each employee to be stronger that helps to control and coordinate for every
activity which is involved in business. Also, I have observed that miscommunication can lead to create many disputes that can be harmful for any
team. There has been several meeting conducted by me with director and other team members for understanding the need for developing particular
plan according to the scenario and the urgency for developing that particular plan. Apart from this, the decision making must be very accurate as
being a manager there has to be a strong far sightedness that would lead to provide successful prediction of all factors that can influence strategies
and the productivity of firm that can lead to introduce several disadvantages. Also, there is an enormous availability of data which is needed to be
effectively analysed for taking out effective information which is required to be implemented in order to get informative facts that can be very useful
for formulating strategies and can provide a unique way of perspective for solving a particular problem. There must be an instant decision making
ability as the scenario requires instantaneous solutions by observing every perspective regarding all aspects that are needed to be included. A
manager must be able to handle the team in an innovative manner to provide effective and efficient completion of activities. As a human resource
manager, I have ascertained that it is very essential to secure and safeguard the important information of every individual who is involved in the
company. Their are many delicate information which are needed to be safeguarded so that no one can be humiliated or discriminated on any grounds.
It is the duty of management to treat every employee equally. I have concluded that in order to motivate employees it is very important to appreciate
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their work which will boost up their confidence and lead to develop a good relationship with them for increasing their efficiency. Apart from this,
harmonious relationship is needed to be maintained because it leads to serve productive environment and the flow of command becomes very active
and delegation is distributed in an effective manner. Therefore, role of manager is very important for handling every activities and setting strategies
accordingly.
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