Professional Practice Report: Harley Street Dental Clinic Training

This report examines professional practice within the context of a dental clinic, Harley Street Dental Clinic (HSDC), focusing on the design and implementation of a training event. It delves into various aspects including communication styles for event design, time management skills necessary for planning, problem-solving techniques like Six Sigma and benchmarking, and the significance of team dynamics. The report also emphasizes the importance of Continuous Professional Development (CPD) and its contribution to individual learning and career advancement. The report outlines a detailed training plan, encompassing needs assessment, learning objectives, delivery methods, and timelines. It also covers the importance of communication skills, goal setting, and decision-making in effective training program management. The document provides a comprehensive overview of how these elements contribute to professional development within a healthcare setting, offering insights into practical applications and strategies for enhancing employee performance and organizational success. The report is a contribution to Desklib, a platform providing AI-powered study tools for students.

Professional Practice

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
P1 State how different communication style can design a training event ..................................1
P2 Effective time management skills in planning a training event ............................................3
TASK 2............................................................................................................................................5
P3 Different problem solving techniques....................................................................................5
P4 Demonstrate critical reasoning practical to given situation...................................................6
TASK 3............................................................................................................................................7
P5 Importance of team dynamics................................................................................................7
P6 Explain how working in a team help in achieving goal ........................................................9
TASK 4..........................................................................................................................................11
P7 Importance of CPD and Its Contribution to own learning...................................................11
P8 Development plan that outlines responsibilities, performance objectives and required skills
...................................................................................................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15
.......................................................................................................................................................16

INTRODUCTION
Professional Practice simply means to do the practice of work in a professional manner
and professions are the occupations which needs effective and proper training and education
programs. Various professional bodies or institutions have set the standards and benchmarks that
must requires to adhere while doing professional practices. This report is made on dental care
practice. While doing professional practice in the medical field, communicator, critical thinker,
interpreter, team workers are mandatory in order to have the proficiency. This report is based on
Harley Street Dental Clinic (HSDC) which is a dental clinic in England UK. In this report there
is discussion about training event for improving network within organisation. This report
discusses about inter- personal communication skills, problem solving techniques, importance of
working within team and CPD plan. In this report, a Continuous Professional Development
(CPD) is needed so that professionals could get the regular inter-personal skills.
TASK 1
P1 State how different communication style can design a training event
Planning is identify as a best example of team management which is essential and
beneficial for the manager to design a training event in an appropriately and effective manner.
When developing a training plan, there are different number of considerations. This planing
includes some steps which are determined as under: Needs assessment and learning objectives: It is a first process in which business
manager needs to identify best method of training. Consideration of learning styles: In order to identify best style of learning is important
and essential in planning of training to the staff members. Delivery mode: It is identify best way and approach to deliver message about the
effectiveness of training program. Budget: It is another important process of planning a best training program to the
employees. It identify the amount of money that business spend on this training program. Delivery style: In this step, interactivity and discussions can be implemented in
conjunction with training. Audience: It is a main and essential part of the training planning. It is the role of manager
is to identify need of employees about the training program.
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 Content: In this process time management is more essential and effective while managing
and transferring all information to the employees about methods of training. Timelines: It is identify timelines about completing training program at workplace. Communication: It is another important and essential part of the training planning. In this
company select verbal and non-verbal communication channel in order to communicate
all information and data to the employees. This information mainly related with the types
and methods of training and its important to the business and individual.
 Measuring effectiveness of training: It is a last phase which define the importance and
effectiveness of training program to the employees and organisation. Thus, it is essential
for the worker to improve their performance. It will also significant for the company to
enhance their sales and profitability.
All these are important process for developing and designing training event to the
workers at workplace effectively.
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According to the above mentioned Gantt chart and time scale that define the starting and
ending time of the training program. As per this graph that identified in order to design training
event manger need to take 78 days or approx 13 weeks.
P2 Effective time management skills in planning a training event
One of the main and effective component of accurate training events deals with how
successfully it is conducted or handled. For conducting a better training program, different
activities are organised by the Harley Street Dental Clinic whose results depend on how time
management quality are effectively applied by them (Li, Mobin and Keyser, 2016). For checking
never ending betterments it is always essential to become productivity and effectiveness with
time. Impart, there are different number of time management skills that support in achieving
favourable and better results. Currently Harley Street Dental Clinic has planned an educational
training program to their dentist or employees in which business has conducted various activities
including team building, seminars, meeting, workshops, conference and so on. Beside this main
purpose of the clinic is to enhancing efficiency and performance level of its workers. There are
few time management quality that plays vital role in determining productivity and profitability of
company. Some are explained as below:
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Goal Setting: Time management skill is one of the main and essential quality of
individual which help them to easily complete all activities and work in a given time period. At
the time period of a making effective decision, it is important to be aware regarding goals as
well as the way in which each and every activity aimed at delivering it closest to execute those
goals. For example: By planning and arranging training program, Harley Street Dental Clinic
purpose at enhancing working style and performance effectively. E.g. There are various activities
associated in training program so managers make strategies to make learn tough things at
morning time and easy and fun related activities at evening. This can be considered as proper
utilisation of time.
Communication skill: It is another important part of time management quality which
help the Harley Street Dental Clinic manager to communicate all information to their junior
dentist. So that they can work happily and full dedication which benefited to the clinic to achieve
better results and outcomes within predetermined period of time (MacLeod, 2013). This skill
also useful in planning of training event by providing accurate information about requirement of
training. Strong communication quality support in building better relationship between leaders
and subordinates. It is highly essential that entire data must be pass on in proper way which
finally saves time period. As distinctly transferred info assist in finishing entire tasks and project
on specified time duration. E.g. To manage time managers of Harley Street Dental Clinic ask
participants to download mobile application so they can inform participants about schedule at
once.
Planning: Proper planning is important and significant part for the success of each and
every organisation. With the use of this skill Harley Street Dental Clinic plan an effective
training event to its staff members who has lack of knowledge about such field. It is the role of
manager to plan proper plan about the employees training so it benefited to the organisation to
maintain employees turnover and gain competitive advantages easily. E.g. To plan training
program managers of Harley Street Dental Clinic make conference calls so two or more people
can plan events and this reduces wastage of time.
Decision making: It is another main type of time management skills in which manager is
responsible to make effective and accurate decision for conducting training program to the
workers. In this manager invite their all staff members and ask few question about the needs of
training event (Mitchelmore and Rowley, 2013). E.g. To know about employees perception
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regarding training, group decisions are made with employees, so decisions related to training
events can be performed in effective way and no time is spend in resolving conflicts which can
arise between events organiser and workers.
Induction, motivation speech, gust lecture of first speaker, tea time, interactive section,
training class, lunch break and feedback season are main activity of workers at workplace. All
these are manager by the managers as per their time management skill which is good and
effective for completing training event in proper time period. All these are the Day 1 and 2
activities which effects on employees performance and productivity in a direct manner. All these
activities are take approx 78 days or 13 weeks. In order to managed time resources I know my
goals, prioritize wisely, just say no, plan ahead, eliminate distractions, delegate more often,
watch what spend, take care of myself and many other. All these are help me to manage all
activities of training programs in an effective and systematic manner.
TASK 2
P3 Different problem solving techniques
As manager of Harley Street Dental Clinic are thinking to provide training to its
employees for new implemented network solution within organisation. This helps to perform
business operations in effective way. So there is requirement of some approaches which are
effective and significant for growth of association (Barbour and Deakin, 2012). So to make
employees aware about new technique it is essential to make training policies which are effective
and significant for growth and development of business. But there are some problems which
affect training problem. It is essential to come with approaches which are effective and
significant for making policies according to recent trends. Six Sigma and benchmarking are best
techniques used by managers of Harley Street Dental Clinic. This is discussed as under-
Six Sigma- This is the best technique which helps to reduce defects and actions are taken
to improve results out of training event. Elements of Six Sigma are-
Define- First step to resolve problem is to define problem. While implementing training
problem, employees are not ready to work under new network or they are not able to accept
changes. It is not essential that only employees are not ready to work, but there are possibilities
that cost of training is more. This also affects implementation of training program. So HR
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manager of Harley Street Dental Clinic has to motivate workers by telling them about pros and
cons of new network.
Measure- After defining problem, it is essential to know cause of that problem. This can
be done by analysing market. It is essential to make policies which are effective and significant
for growth of association. When training program is implementing then there is requirement of
changes which are effective and significant for growth of association. When some problem arises
then manager of Harley Street Dental Clinic has to give analyse reason behind it and further
action can be taken to over come it.
Analyze- After analysing reason of problem, measures has to be taken by managers of
Harley Street Dental Clinic which helps to perform training problem in effective way
(Brinckmann, Grichnik and Kapsa, 2010). There are some ways through which problem can be
resolved and actions can be taken through which training can be performed in effective way. To
make new ideas about implementing training in effective manner, Harley Street Dental Clinic
can use brain storming, personal interviews, etc. Managers can know review of employee's
mindset by taking personal interview. This helps to perform training in appropriate way.
Improve- After taking interview, focus group, etc. technique problems in implementing
training problem is evaluated by managers of Harley Street Dental Clinic. Then best solution has
to known, this reduce negative results. There is requirement of some changes which are effective
and significant for making changes in working style. There are many ways through which
positive results can be get. But managers of Harley Street Dental Clinic has to select best and
corrective option out of it.
Control- At last actions has to be taken to reduce negative effect. It is essential to come
with approaches which are significant for applying training fruitfully. These actions must be
fruitful for employees. There is requirement of changes which are effective and signifiant for
adopting training programme (Burton, 2010).
Benchmarking- This is the technique in which some standards are set by managers and
actions are taken to achieve time. Benchmarking can be effective with time boundation. So in
case of Harley Street Dental Clinic managers wants to improve network system within
organisation. This helps to make employees are of changes in working style and business
operations has to be performed in appropriate way. To know effectiveness of training event
employees can be tested over new communication system.
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Harley Street Dental Clinic is organising training event for employees, there are different
problem, arise at work place. These problems include improper planning, unpunctuality, etc.
hence it is beneficial for managers to use six sigma and benchmarking which helps to bring
synchronization in training activities. Whole training process is clear with six sigma process. It
helps to deliver information about training to employees this helps in proper implementation of
training. After implementing training program managers measure actions. In case of negative
result control must be done. With the help of benchmarking Harley Street Dental Clinic is able to
implement training in effective way. This helps to give positive results. Manager use
benchmarking, this helps to know positive or negative outcomes out of training. They evaluate
performance of employees before and after training. There are some workers whose performance
are below the mark, in this case correct measure are taken in order to improve results.
P4 Demonstrate critical reasoning practical to given situation
From the above discussion it is clear that there are problems arise while planning for
training event for workers of Harley Street Dental Clinic. Many problem arise while making
training event successful is employees are not contributing in training events and they are not
interesting in learning new network for Harley Street Dental Clinic. The is proper planning
which affects business operations in appropriate way, which is effective for growth of
association, so managers of Harley Street Dental Clinic has to give emphasise on motivation of
employees.
When workers are not ready to work under changed environment then HR manager must
personally know reason for not to work under changed environment. Then manager has to
resolve their problem. E.g. if workers have fear of loss of job, ineffectiveness in working style,
etc., so HR manager of Harley Street Dental Clinic has to make solution of their problems. There
are possibilities of many alterations which are significant for organisational growth. Manager
must tell about positive points of training and attach training with performance appraisal
(Chapin. 2012). This helps to alter business operations and perception can be come in
communication. As there are many information which has to be delivered to concern department,
so this can be maintained by using new network. All these has to be conveyed to employees.
With the help of new technology, they are able to learn new technique which is specific for
growth of Harley Street Dental Clinic.
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In Harley Street Dental Clinic, there are numerous workers to provide good services.
There is difference in perception of employees, so manager can come with training method
which is acceptable by al workers. On the job methods of training are more beneficial as it
provides practical information how to use new network. There are possibilities of altering
business operations which are effective and significant for providing training. HR manager of
Harley Street Dental Clinic has to overcome problems and training can be done in appropriate
way (Christofakis and Papadaskalopoulos, 2011).
As Harley Street Dental Clinic is implementing new technology of communication within
organisation, so there are some problems such as lack of resources, etc. in practical training
started from Tuesday as per communication but due to miscommunication, training event started
on Monday. So this mismanage training event. While training workers face problem of language
barrier which affects performance also.
TASK 3
P5 Importance of team dynamics
Team dynamics is an effective system of psychological process and behaviour occurring
within an intergroup dynamics or intragroup dynamics. It can be useful and valuable in knowing
decision-making behaviour, developing effective therapy tools and popularity of unique
technologies and ideas. As per the Belbin’s characterizes model, there are nine role which are
play by the group member of the Harley Street Dental Clinic. 9 role of staff members and its
importance are determined as below:
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