Professional Writing Assignment: Correspondence and Messages Analysis

This assignment showcases three examples of professional writing, including a routine reply granting a claim, an email delivering bad news, and a blog post aimed at persuading people to volunteer. The first example is a letter from Frankline Co. Pvt. Ltd. responding to a customer complaint about a frying pan, offering a replacement at a discount. The second example is an email from the producer of the computer game "Moondrop" informing the Moondrop team about the upper management's decision to terminate the revision process due to financial constraints. The third example is a document from Markwell Co. Pvt. Ltd. outlining a mentorship program for employees, explaining the benefits of the program and the roles of mentors and mentees. The assignment highlights key aspects of business communication, such as maintaining a positive tone, emphasizing the "you" attitude, and adapting the message to the intended audience.

Running head: PROFESSIONAL WRITING
PROFESSIONAL WRITING
Name of the student
Name of the University
Author Note

Running head: PROFESSIONAL WRITING
To,
Mattias Brogol
1099 East Margrind Avenue
Vancouver BC V5V 3P0
January 10, 2013
Dear Mr. Mattias Brogol,
We have received your copy of complaint against our product Frontier Spirit cast iron frying pan. We
apologise for the inconvenience on the behalf of Frankline Co. Pvt. Ltd. Kindly be noted that the
manual that was attached with the product has clear instructions about the techniques of usage and
maintenance of the product. However, there is a high possibility that you might have overlooked the
area in the manual which stated that the frying pan must not be kept in the dishwasher and in case it
gets rusted, a process called “re-seasoning” might restore the quality of the product. Kindly go
through the section and notify us through a phone call at our customer care service number 876 in
case of any doubt. Since we value our customer relationship, commitment and satisfaction, we would
like to offer you replacement of your product with a new one at a discount of flat 40% . We request
you to kindly accept our offer according to your convenience. We have instructed our delivery
bearer to be present at your given address Vancouver, for the replacement of your damaged frying
pan with a new frying pan as soon as possible.
Thanking You,
Customer Care Executive,
Frankline Co. Pvt. Ltd,
Vancouver

Running head: PROFESSIONAL WRITING
To,
Moondrop team,
Brookfont Co. Pvt. Ltd
Boston, Massachusetts ,
USA
Dear Moondrop team ,
It is disconsolate and unfortunate that we have to inform you that the upper management has denied
the revising request and instructed to terminate the revision and amendment process of our upcoming
computer game project Moondrop.
The main factor which is considered for the termination is that the company is currently facing
financial strains, therefore, the management team has given clear instructions to prepare the game for
sale for gaining an adequate profit over the investment. The game is expected to be released before a
month of its scheduled time. As it is evident that summer season is prevailing and many of our team
members have applied for a long vacation, it is unfortunate to notify you that our management team
has denied any vacation leave to any member of the Moondrop team. However, it has also been
mentioned that team leaders can re-instate the vacations of the members if only the demand of the
company is clearly met with.
However, as a producer, I have introspected the matter and formulated certain plans that can be
implemented to meet the challenging situation. Since the revision process of Moondrop is
terminated, web videos can be released on different social networking sites to give the players and
reviewers an insight into the game. Apart from that, fixes or doses can be applied while the game is
released to avoid any mishap during the rush hours. However, as a producer, I will be making an
attempt to contact the team leaders via phone to discuss the matter in details.

Running head: PROFESSIONAL WRITING
Any inconvenience caused by the sudden decision of the management team is requested to be
pardoned. I earnestly request our team members to face the challenging situation boldly. Kindly
acknowledge the mail and revert back.
Regards,
Producer
Moondrop team,
Brookfont Co. Pvt. Ltd
Boston, Massachusetts ,
USA

Running head: PROFESSIONAL WRITING
MENTORSHIP PROGRAMMES: WHAT, WHY AND HOW?
Corporate organisations formulate mentorship programmes to meet the growing demands of skills,
core competence and capability among the employees which generates competitive advantage
(Ramalho 2014). As a publication company catering to the needs of the educational arena, we,
Markwell Co. Pvt. Ltd is always in quest of employee upliftment and capacity building through a
plethora of different kinds of mentorship programmes. Recently, we have implemented interpersonal
problem solving programme that provides an informal training of problem-solving arenas to ventilate
the grievances and doubts of the employees in an effective way for productive and smooth flow of
work.
WHY ARE WE LOOKING FOR MENTORS?
Markwell Co. Pvt. Ltd encourages enthusiastic volunteers who would readily enrol themselves in the
mentorship programme as mentors, ready to take up the responsibilities of the programme. We are
encouraging the employees to voluntarily mentor the programme as they would be provided with a
platform of interpersonal communication, exchange of knowledge between each other, exposure and
enhancement of leadership qualities among them. By becoming an amateur mentor the employees
would be able to realise their abilities despite of any age gap and sharpen their competencies in the
required field.
WHAT ARE WE PROVIDING IN THE PROGRAMME?
As it is obvious that a majority of our employees have been in enclosure to the retiring age, it is a
matter of concern that the freshers and new employees be given adequate training to cope with the
flaws of the organisation through problem-solving techniques. Markwell Co. Pvt. Ltd would like to
appoint the retiring employees to give the freshers an updated informal problem-solving techniques
such as scrutinising, monitoring and evaluation. The programmes shall be conducted twice a week

Running head: PROFESSIONAL WRITING
during the second-half of the working hours in form of meetings where the training sessions would
be provided.

Running head: PROFESSIONAL WRITING
References:
Ramalho, J., 2014. Mentoring in the workplace. Industrial and Commercial Training, 46(4), pp.177-
181.