Strategic Information Systems: HMS Implementation in Healthcare Sector

This report delves into the strategic implementation of Hospital Management Systems (HMS), specifically focusing on Profmax Healthcare ERP within Mount Hospital of Australia. It examines the advantages of HMS, including enhanced patient care, efficient data retrieval, and streamlined departmental functions. The report highlights organizational challenges during implementation, such as manual processes and the need for computerized systems, and discusses system flow, including registration, diagnosis, and billing modules. Control problems, including security risks, improper payments, and data breaches, are also analyzed, along with the adoption of accounting software and its competitive advantages over alternatives like Xero and MYOB. The conclusion emphasizes the importance of skilled staff and adaptable systems to ensure effective and efficient HMS operation.

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Strategic Information System
Introduction
Associations of various kinds are trying to enhance their adequacy as well as proficiency by
utilizing IT data frameworks. Significant time and budget is required for implementing
information system effectively. With respect to other organizations, IT has also made positively
impact on the healthcare organizations. As we know that, hospitals are known to be complex
type in order to manage their data systems. Hospital management information system (HIS) is
known as a monstrous, incorporated framework, outlined to store, control, and recover data of
the authoritative and clinical viewpoints that help the exhaustive data necessities of the
healthcare segment, which includes persistent, clinical, auxiliary and financial administration.
Hence, we can say that HIS are more dependable more assisting diagnosis and managing
healthcare information. In this paper, I would like to discuss about the Profmax Healthcare ERP
implementation in Mount Hospital of Australia. (Ajami, S., Bertiani, M., Z., 2012).
Hospital management information systems help us to get the expected data for each and every
level of the hospital (whether it is management group or lower staff) at the correct time and place
for making adequately and productively decisions. It plays indispensable part in the field of
planning, starting, to organize as well as control the operations of all the systems and subsystems
in a hospital. HIS enhances healthcare of patient by evaluating information and also helps to
make suggestions for providing care to patients and also helps the hospital for moving from the
retrospective to simultaneous quality and also suitability of patients. (Ismail, A., Jamil, A., T.,
2010).

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If the outline of hospital management frameworks is implemented properly, the adequacy and
profitability of healthcare inhabitant and patients` satisfaction is enhanced and that leads to
decrease in overall cost of healthcare system. The rebelliousness of HMS framework functions
with existing procedures can influence the cost and also the quality of healthcare. Hence, we can
say that it helps to reduce the redundancy of patient data and helps to improve quality and
decrease costs, it is important to perform constant appraisal of HMS software. In this paper, we
will discuss about the EMR that needs to be implemented in hospital. (Mehraeen, E., Ahmadi,
M., 2014).
Organizational Problems
Hospitals face various challenges before as well as during implementation of HMS as they still
use the manual work and also the challenge of understanding computerized processes. It is very
difficult to keep the patient data, day to day activities, medical equipment maintenance data as
well as the patient billing information manually. This brought about misuse of cash, time and the
staff. HMS is a data administration framework which is intended to help deal with the different
parts of a doctor's facility (managerial, medicinal and financial). HMS helps to observe and also
maintains the hospital's data and enhance its performance. The nonappearance of frameworks, or
ineffectively outlined frameworks, and the subsequent absence of integration inside healthcare
associations. Such frameworks that can harm patients or neglect to deliver what patients require.
(Olamide., O., Adedayo., W., E., 2015).
Hospital Challenges for the Implementation of HMS
Healthcare associations have needed to adjust the many changes as per the environment
requirement, from propels in symptomatic and medical methods to the development of

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authoritative advancements, like innovation of new data advances. Associations need to assess
the potential and ramifications of new technologies and to adjust these innovations according to
local environment and also helps to reduce the dangers related with implementation of HMS and
its administration in the hospital as well as plan to exhibit the estimation of their endeavors.
Absence of organizational awareness, responsiveness, and competency, and a hesitance to
change—attributes of authoritative dormancy—all hinder endeavors to execute essential change.
I recommend the customer HMS software so that it can be customized according to the
requirement. (National Academy of Sciences, 2000).
Advantages of Implementing HMS in Hospital
The HMS emphasize on better care that needs to be provided to patients. It helps to understand
the confidential information, its productivity and also helps to reduce the additional cost. Any
type of data can be retrieved at any time that helps the management to take better decisions
which are good for the organization. HMS helps to manage all the department’s function very
effectively which reduces the manual and paper work effectively. Its scope includes dealing with
subtle components of each department. This subtle element provides doctors, staff and patient’s
details that includes their salaries, billing system, presence of doctor etc. (Kaur, R., 2015)
System Flow Chart of HMS Processing
The new patient who comes to hospital proceeds with the card and online registration system
where the patient gets a unique hospital registration number. The number will remain same
whenever he visits the hospital. Initially patient will undergoes pre- examination and this process
is done by nurse. The patient at that point continues to see a doctor. There he undergoes
diagnosis. The consequence of the specialists diagnosis decides the medical flow whether the

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patient is for out-patient or inpatient according to his problems. At last, different frameworks
discover connection from the specialist workbench. This incorporates Finding, Drug remedy,
Pharmacy, Treatment, research center test, Referral, Billing as well as Death report. (Agnes, O.,
N., 2011).
The HMS framework empowers the nurses to ask for a particular lab test. This framework has
capacity to send lab result again to the nurses or doctor. (Alameer, A., E., M., T., 2013). The
front office module which is accessed by receptionist contains firmly interconnected modules. A
brisk enquiry screen can search for any type of data like phone number, registration number,
name, date, and so on. The financial data will be presented automatically on accounting
framework in a module.
The HMS system helps to generate reports - Balance Sheet, its Trail Balance and Profit/ Loss
articulation. The Accounting Screens depict regarding Account Payable, Account Receivable and

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General Ledger. This framework helps to portray the functions like IP, OP, Financial activities
and Supplier Invoice and monitor the Account Receivable as well as Revenue based exercises.
HMS will helps to manage Admissions as well as managing Wards Availability of beds,
Collection of propel, Admission, Emergency admissions etc. The Inpatient module in HMS
manages Ward Management like Shifting of patients in different wards, Beds available in wards,
Surgery, Administration of medications, nursing notes. Pharmacy module in HMS framework
incorporate for taking care of administering of medicine, dealing with the information
concerning the treatment of patient, control of stock, charging of cases, consistence with law on
the basis of various regulations.
The billing module of HMS helps to track all the patient records which are required at particular
time including therapeutic records, inpatient and outpatient records. It handles a wide range of
charging for various treatments. The HMS module accommodates credit party in charging and
could be consistently coordinated with some Financial and Accounting Modules. The framework
is tuned to pick room and bed accuses along of subordinate charges in view of the sponsorship
(Insurance) condition. The framework bolster different payment modes and multicurrency and
consequently makes the framework more adaptable. Because of tight combination with EMR
module, the administrations to be rendered can be drawn with the click.
(http://www.realtfsolutions.com, 2017).
Control Problems in the System
Various risks and threats in the Hospital management system exists. To overcome this, security
assets have been developed in extent to the developing number and various users like staff, as
well as accomplices, patients and other users who have access to assets. The risks in HMS is
more complicated than an unapproved external user, it means that authorized as well as legal

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user can have access to particular resources to which they are authorized. (Boadu, E., O., Armah,
G., K., 2014).
Improper payments done by protection associations or outsider payers happen because of the
error or any type of fraud. Abusing incorporates any training that is not steady with the
objectives of giving patient services that are medicinally essential, meet professionally perceived
models, and are easily evaluated. (Joudaki, H., Rashidian, A., 2015). Unauthorized individuals
prevail with regards to separating protected data from healthcare suppliers. Intrusion of security
influences non-celebrities, when anybody looks for wellbeing data the patient has not shared.
The hackers look for patients' financial data for financial benefit. The patient's protection
identifier is then utilized by a uninsured individual to get medicinal administrations or by a
deceitful healthcare supplier to charge for therapeutic administrations that were never rendered.
Information security breaks and restorative identity fraud are developing concerns. (Taitsman, J.,
K., Grimm, C., M., Agrawal, S., 2013).
Implementing federally Health Insurance Portability and Accountability Act (HIPAA) has
affected every parts of delivering medicinal services. The essential plan of HIPAA defends the
protection of patient records. To distinguish a part of the authoritative techniques for
accomplishing HIPAA consistence, respondents were inquired as to whether their office has a
full time individual going about as security officer and in what division the person responsible
for security started. (Having, K., Davis, D., C., 2005).

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PART – 2
Adoption of Accounting Software Package
Each organization embrace the accounting framework strategy of saving the accounts related
transactions, since it is for the most part required that organizations need to uncover certain
financial as well as administration data to the government and public clients. Also, implementing
Profmax ERP in Mount hospital will help in the effective decision making by the management.
(Ernest, O., O., 2015). The automated accounting framework has been powerful in giving data
with respect to the financial position of an element in an opportune and productive way. The
accounting system empowers auspicious and speedier era of financial reports. This causes
administrators to effectively recognize and take care of issues in a few second so that
management can take faster decision. Automated accounting framework empowers information
that is accessible in a flash and to various clients in different areas at similar time implies that
reports could be printed at any given ime. (Murungi, S., Kayigamba, C., 2015).
Competitive Advantage
The other competitors of Profmax ERP in the market are Xero Accounting, MYOB, Electronic
Medical Record system (EMR) etc. But Profmax had some competitive advantages as compared
to others. Without excellent patient care, financial accuracy can't deliver the outcomes that we
are expecting. The present healthcare framework offers a chance to quicken the association's
capacity to measure operational as well as financial risks. Choosing the accurate accounting

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information systems assets to deal with our medicinal services association and can be an
overwhelming undertaking.
Profmax works with customers to create as well as deliver imaginative solutions that can change
an association's finance abilities. Our suite of incorporated Enterprise Financial Management
Solutions built for the Mount hospital over an expansive scope of ventures can enable us to pick
up perceivability into business data, fortify financial resources and administration best practices,
and acknowledge efficiencies via robotizing and institutionalizing key accounting processes.
These applications incorporate with different arrangements crosswise over departmental lines to
enable us to actualize departmental and industry best practices for the greater part of your
business forms. The Finance Management ERP additionally empowers organizations to flourish
in a business situation described by escalated competition, questionable economic situations, and
expanded administrative oversight. (http://www.profmax.com, 2017).
The automation of medicinal billing is not exclusively a matter of expanding efficiencies. It's
main part of enhancing income and the general patient experience. To utilize an organic
similitude, the general record is viably the central part of nervous system of accounting
management information systems. The general record solidifies information from sub-records to
give the authoritative, top-level accounting record. (Bluemner, A., 1996).
Conclusions
The Hospital Management Information System possess its qualities and the weakness. The HMS
framework doesn't require a high cost to grow yet requests skill and more number of actually
trained staff to work. The advancement of the framework according to the con-current request

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and accessibility of different assets is essential to guarantee the framework works successfully
and productively. The interest in human asset, better support network, ease of use and
satisfactory training provided to the end client would likewise decide if execution of the system
will go easily or not.
The objective behind actualizing these frameworks is not to rival each other yet serves to
encourage and enhance the quality of patient care. Not any system is better than the other
however they have their own uniqueness. There is a need to synchronize these frameworks with
the goal that the framework can exchange data with other external frameworks to guarantee the
support and progression of care. It is recommendable that the implementation of HMS will be
done with effective integration and better networking support.
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