Program Leadership Report: Business Strategy Analysis of Jurys Inn

This report provides a comprehensive analysis of program leadership, using Jurys Inn Islington London as a case study. It begins by examining the hotel's business strategy, including its mission, vision, and objectives, and employs Porter's five forces model to analyze the competitive landscape. The report then outlines specific projects, such as the development of a rooftop restaurant, and assesses their potential benefits in terms of competitive advantage, service quality, and customer base expansion. Furthermore, it explores stakeholder negotiation, identifying key stakeholders like HR managers, operation managers, and shareholders, and discusses the importance of their involvement in project success. The report also includes stakeholder analysis mapping. The analysis covers the importance of project management, stakeholder engagement, and the negotiation process for successful project implementation and program leadership.

PROGRAMME LEADERSHIP

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Analysis of the business strategy of Jurys Inn.............................................................................3
1.2 Negotiation with stakeholders................................................................................................6
TASK 2..........................................................................................................................................10
Plan for the program of projects................................................................................................10
TASK 3..........................................................................................................................................12
2.1 Leading the coordination of the program.............................................................................12
2.2 Management of resources.....................................................................................................13
2.3 Review and monitoring of the projects................................................................................14
2.5 Closing the program and projects.........................................................................................16
TASK 4..........................................................................................................................................17
3.1 Assessing the success of projects with project managers....................................................17
3.2 Review of the success of the Program.................................................................................19
3.3 Areas for Improvement in Future Program Management and Leadership...........................19
CONCLUSION..............................................................................................................................20
REFERENCES..............................................................................................................................21

INTRODUCTION
To enhance the efficiency and publicity of organization, it is necessary to involve various
projects in the business operation. By selecting appropriate project plans, relevant competencies
can easily be boosted. A project can be defined as a temporary undertaking so as to aid in the
creation of a unique product or service offering. A program on the other hand is a situation when
a group of related projects are managed in a coordinated manner to avail the benefits that is not
possible if the projects are managed on an individual basis (Harrin, 2016). A project has a start as
well as end point followed by specific objectives that are to be attained for its completion. A
program on the other hand has multiple projects that are created to attain broad range of
objectives that are organizational or technical in origin (Coleman and Glover, 2010).
Present report gives a concise analysis of programmed leadership. This management
practice aims to lead different types of plans to realize the corporate programs (Bryde, 2003). To
provide respective business examples, assignment will present some of the business practices of
Jury’s Inn Islington London. Being one of the biggest chains of hotels in United Kingdom, it
offers several facilities to their customers and is currently undertaking different programs.
TASK 1
Analysis of the business strategy of Jurys Inn
To review the programmed leadership of company, it is essential to consider overall
business operations of enterprise. It is critical to establish an appropriate set of projects to
generate the highest possible benefits for company and also, for its brand image. Before
launching or defining any new projects, company needs to evaluate the whole business process as
well as the strategy and mission (Eve, 2007). Jurys Inn Islington London is one of the famous
tourist attractions in London and provides high-quality services with extraordinary food quality.
In order to attain the mission and vision of company, they need to recruit and retain a highly
skilled workforce. The mission of business is to be the preeminent global hospitality company as
well as the first choice of guests. According to their vision statement, they want to provide
quality services to the customers with following the standards of hospitality industry. In order to
achieve the set mission and vision in their hotel, particular objectives are developed by the
organization. With this focus, firm can provide quality services to their customers.

Nowadays, people are much more conscious about leisure activities. Organizations that
operate in the hospitality sector focus on the needs of customers. Further, they provide services in
agreement with their requirements so that customers can be satisfied in an efficient manner. With
the help of proper market research, they can be prepared to meet different purposes of the
visitors. It is important for the hotel industry to give sufficient services to all clients. With the
assistance of greater facilities, they can stay and spend a pleasant time within hotel (Seong,
2013). Increasing competition in hospitality industry hampers the efficiency level of business in a
different manner. In order to analyze their business strategy, Porter’s five force model can be
taken into consideration. It clearly presents the current state and business strategy of Jurys Inn
such as:
Competitive rivalry: This force examines the extent to which intense competition is
currently present in the marketplace. There is an increasing rivalry within hospitality firms
nowadays. Further, rivalry competition is high for the business of Jurys Inn.
Bargaining power of suppliers: The power of business supplier is also high as business is
in better position.
Bargaining power of customer: Hospitality industry is one of the fastest growing sectors
and there are various options that are open for all customers. Further, there is high bargaining
power of customers in this industry. Consumer power is high due to several available options.
Threat of new entrants: Due to increasing competition within hospitality industry, it is
difficult for the new business firms to enter into the markets. Further, threat of new entrant is low
in the specific industry.
Threat of substitute products or services: This force is high within hospitality industry as
it is easy for the consumers to switch from business products or services to the competitors.
Due to increasing competitive environment, it is becoming tougher for the staff members
to work. In order to gain higher competitive advantage, Jurys Inn Islington includes different sorts
of projects to grant the highest possible level of services in the field of luxury ambiance and
technological advancements in the kitchen appliances (Black, Akintoye and Fitzgerald, 2000).
They are going to establish the rooftop restaurants with excellent ambiance to attract a high
number of customers. Following projects should be considered at Jurys Inn:
 Development of a new rooftop restaurant and their various branches in different cities to
expand their business for long-term sustainability.

 Upgrade of kitchen appliances with several technological advancements.
 Changes in the ambiance of hotel to attract more clients.
Hospitality industry is one of the most promising and rising sectors across the world.
Individual companies, therefore, have to use latest technologies to have innovation in the future
to compete with their competitors (Hamilton, 2010). From the program leader’s point of view, the
above-mentioned changes and projects will support the hotel management to achieve their vision
and mission. The program of launching a rooftop restaurant aims to set the following objectives:
 In order to gain the loyalty of their customers, highly advanced services are offered.
 Providing excellent ambiance.
 Fast and quality services to their consumers with the use of technologically advanced
kitchen equipment.
 Attainment of an edge over other players in the industry.
 Attracting young people as they are highly involved in the hospitality services and prefer
to visit new places and restaurants. Young people are their target customers who are
highly attracted towards a new rooftop restaurant. With setting their target market, they
can quickly provide quality services with appropriate management operations.
For the proper development of new rooftop building, it is quite essential to formulate
appropriate objectives that need to be attained. With the help of above given and set objectives,
Jurys Inn can easily achieve the target market and can attract a great number of customers
(Coleman and Glover, 2010). There are several benefits of initiating these projects that will
support the business strategy of Jurys Inn: Attainment of the edge over rivals: Nowadays, one of the major problems faced by
companies is increasing competition. Due to this, each and every organization is adopting
different strategies to compete with their rivals. Jurys Inn can quickly achieve its
objectives with the help of appropriate planning. By going through proper planning for
the development and formulation of new project, Jurys Inn can easily capture a larger
market share. Rooftop restaurant is the major attraction point for all the young consumers.
It will improve the brand image of hotel (Kousholt, 2007). With setting up this project,
they can provide quality hospitality services to all their customers and can easily enhance
their market share.

 Quality services: With the procurement of superior quality food, customers can be
attracted towards the new unit of rooftop restaurant. Furthermore, initiating the new
project can involve adoption of the latest and technologically advanced equipments as
well as resources for the kitchen. Moreover, they can make their kitchen well equipped
and furnished so that services can be offered within minimal time span to the customers
(Meredith and Mantel, 2011). High quality may improve the overall efficiency of hotel.
 Increasing customer base: One of the major benefits of developing this new project is
that it would assist in increasing the number of returning clients for Jurys Inn.
Furthermore, visitors coming from various countries for personal, business or leisure
purposes would also be pleased to a great extent. This fact would result in increasing the
customer base in an effective manner. This must raise the level of profit margin.
In this regard, programs are likely to provide several benefits in the form of increasing
overall client base and provision of effective services that are also of high quality followed by
gaining a competitive advantage over rival firms.
1.2 Negotiation with stakeholders
In case of the project of Jurys Inn, major stakeholders are the HR manager of hotel, the
operation manager, the board of directors, the government, the shareholders, the staff members,
etc. There are several roles and responsibilities being played by the stakeholders. These are as
follows; Shareholders as well as investors of the organization can question about the overall
expenses in the new launching of their product. They possess concise behavior about their fund in
both the cases of success and failure of the project. In addition to this, the board of directors is
also required to provide approval regarding the development of the new restaurant project.
A stakeholder is a person who will directly be affected by the outcomes of corporate
decision-making process. It is essential for any organization to negotiate with their stakeholders
to know the current needs and demands. However, before involving any new project in the
business operations, stakeholders should have appropriate knowledge about the new project as it
might affect the overall operations and productivity of company. Stakeholders are a crucial part
of the firm as they help in making better decisions. In order to start a new project, there is a great
demand for increasing the participation of stakeholders within organization. This happens
because they play a crucial role in making investment within organization to a great extent.
Process of negotiation is being used with an aim to gain support of the stakeholders. In different

projects, negotiation of distinct stakeholders is taken into consideration (Lewis, 2007). Under
this, various techniques can be used by their stakeholders in order to negotiate effectively like in
case of project of Jurys Inn, major stakeholders are the HR manager of hotel, the operation
manager, board of directors, government, shareholders and the staff members. There are several
roles and responsibilities that are being played by the stakeholders. These are like; shareholders
as well as investors of the organization can question about the overall expenses in the new
launching of their product. They possess concise behavior about their fund in both the cases of
success and failure of the project. In addition to this, board of directors is also required to provide
approval regarding the development of new restaurant project.
From the above stakeholder analysis mapping, it has been analyzed that there are various
stakeholders such as employees, investors, customers, etc. They provide several benefits such as
project manager is responsible for the use of sustainable business model and allows this model to
actualize the products. They had given huge contribution at the time of work load and provided

consistent risk of project failure. On the other hand, employees are the most important
stakeholders of any organization and it is essential for the firm to go through appropriate methods
through which employee satisfaction and productivity can be enhanced. However, customers’
help in increasing the social product mean and always take a risk at the time of purchasing any
products.
In order to identify the objectives and benefits of these projects, a meeting was arranged.
Key representatives of each stakeholder were invited. All feedbacks, whether positive or
negative, was taken into consideration. Several difficulties were mentioned as most of the
stakeholders were not satisfied with the given projects. Program of launching the new rooftop
restaurant requires a high amount of investment and budget and they are concerned about the
funds in case if the project fails (Reiss, 2007). For the new rooftop restaurant, more employees
will have to be hired and modern kitchen appliances will also require high investment. Before
consulting about the proposal, it was essential to deliver appropriate information about the
benefits of all these projects to all the stakeholders.
 Customers - They are the most important stakeholders of company. In order to consult
with the consumers, it is important to understand them as well as their requirements. With
the help of a questionnaire, their needs and demands can be efficiently identified. With
the help of taking several feedbacks from customers, all their values and requirements can
be taken into consideration.
 Employees - It is essential to negotiate with employees in terms of developing the new
project. Appropriate information about the project as well as its services should be duly
communicated to employees so that they will be able to deal with all the customers
directly. They cannot be consulted with the help of meetings or internal e-mail system.
Along with this negotiation, employees can be offered to have high salary and promotion.
It is the best part by which they can perform all their tasks in an effective manner. With
the help of this, employees can increase their performance with respect to society,
environment and economy. Employees also want to increase their business success
through the contribution that is made to society and the environment.
 Top management - These people cannot be negotiated personally and they can give
various reviews as per their level of experience. Reviews from these people can be taken
into account. With the increase in market share of hotel, high level of satisfaction can be

offered to them. Furthermore, they would enhance their ability to negotiate by generating
value for business and society. They can easily optimize environmental efficiency and can
commercialize the environmental and social products. Government- Negotiation with the government is an essential aspect. With the absence
of permission from the government, business cannot run in a smooth manner. There is a
need for getting prior approval from them by complying with proper documentation as
well as essential legal requirements. This material can be further sent through emails.
After getting approval from their side, the program can be launched.
Negotiation Skills
Negotiation skills of the project manager are not just limited to external parties of the
company but it also applies to the effective communication with everybody who is directly or
indirectly related to the business objectives. It is essential for the project manager to have
appropriate information about the culture of different countries. He is responsible for handling
projects in different countries. For the same, if he is having cultural sensitivity skill then he
would be able to handle different projects and can easily negotiate with the dealer of different
country as per their culture at the same time. However, he must have awareness about different
personality traits of an individual through which a person is capable of managing the project and
solving any type of problem.
Most of the managers are effective in negotiating with vendors, contractors, etc. but they
are not efficient enough in dealing with the team members and customers. It might result in the
decrease of their market share as they are unable to offer quality services to the customers by
their needs. It is crucial for a project manager to understand the various interests of people that
are involved in different activities to resolve all their problems. For this, it is also necessary to
know about their diverse interest in negotiations. People belong to diverse culture as well as
backgrounds and it is essential to negotiate with them on the basis of cultural sensitivity.
TASK 2
Plan for the programme of projects
After going through negotiation process with stakeholders, next process is the
development of plan for the program. The support of all required stakeholders (employees,

customers and the top management team) is also essential and based on this plan, feasibility of
the whole program can be judged. The plan should be drawn as follows:
Building a new rooftop restaurant: In order to build a new rooftop in Jurys Inn,
advanced information is required to set the lounge or rooftop on the top floor of hotel. Permission
from the local authorities needs to be taken in advance. The construction can be handed over as a
tender to a building company. It is also necessary to establish the whole budget with appropriate
timeframes. Moreover, several resources are required to set an excellent ambiance and it should
be in agreement with the financial resources available within organization. Professional and
efficient allocation of financial, human and technological resources is critical in accomplishing
the project effectively (Kerzner, 2009).
Upgrade of the kitchen equipment and development of the kitchen staff: There are
several technologically advanced kitchen appliances such as Cook tops with LCD, tandoor, etc.
To provide quick services to customers, specialist chefs can also be hired to improve cooking and
other kitchen procedures. The responsibilities need to be distributed properly with ensuring high
level of monitoring as well. For this, appropriate staff members and whole kitchen staff need to
be recruited. Experienced cooking staff and chef handle all their responsibilities in an appropriate
way. With the help of this, fresh and quality food can be served to all their customers. Installation
of advanced equipments and accessories will require funds. It also requires installation charges as
well as appropriate training must be provided to all the staff members for the utilization of new
equipments. For this, an appropriate analysis team will be hired for the selection of best suitable
equipments for the kitchen. In addition to this, extra funds will be required to train the employees
about new equipments. Total cost allocated for the project is 400,000 Euros.
The project manager will be completely responsible for laying out the plans for different
activities and he will also obtain approval from the Board of Directors. This planning describes
different project deliverables including a stakeholder analysis. Managerial roles include proper
instructions to all their subordinates as well as the development of the most appropriate planning
that is based on the requirements of customers. They are also responsible for developing a risk
management plan under which a contingency plan will be developed. It helps them in managing
their business operations at the time of natural disasters, data loss, etc. In any hotel industry, HR
department plays a crucial role in assigning these responsibilities.
Activity Week Week Week Week Week Week Week Week Week

1 2 3 4 5 6 7 8 9
Proper
implementation
of project plan
Assembling the
secondary data
Examining
secondary data
Building a new
rooftop
restaurant
Upgrading the
kitchen
equipment and
development of
the kitchen staff
Plotting the
Findings
Submission
TASK 3
2.1 Leading the coordination of programme
One of the most important project tasks is proper coordination among individuals and
resources. It is necessary to communicate with all the stakeholders to achieve the target of
company. For this, it is important for the manager to follow a participative style of leadership so
that all team members can be encouraged and considered as an important part of the team.

Company can apply a pyramid structure of communication in which the decisions are
passed down from top management to middle level and then to employees. This particular
structure is justified in case of complex projects and involvement of third parties. This structure is
flexible enough so that everyone can put forward their views and participate in the decision-
making process.
Other than the communication process, it is also important for the managers to apply a
continuous monitoring process. It is the most active process by which they can access the status
of activities with relation to the standards defined as well as resources allocated. Regular
monitoring will help the manager to identify problems and will also assist them to take rapid
measures so that unseen events can be avoided. Through timely monitoring of business activities,
deviation in activities can be determined. All the business activities need to be monitored in order
to make alterations so that gaps in the activities can be removed and objectives of the hotel can be
achieved efficiently.
Supplier and employment contracts will have to be signed respectively. A contract should
be given to the construction company to complete the project within a given time frame. Several
chefs are also appointed to the hotel through which they can provide quality food which suits the
taste of their customers. Different technicians are also hired for the installation and maintenance
of new equipment (Brewer and Strahorn, 2012).
2.2 Management of resources
In order to achieve the long-term objectives of company, there is a great need to
accomplish the project activities within specified time. The funds assigned to all team members
need to be utilized effectively. Management of the resources is a critical business activity that
requires development of suitable plans. Proper communication with the purchasing department
and reviewing the cash-flow can certainly contribute to the success of leadership. As a result,
controlling can also be improved and this would offer deeper insight to the availability of
financial resources in business.
Apart from this, HR department needs to recruit several skilled employees for the
efficient operations of the new restaurant. It is highly essential for them to go through the
effective management of all resources such as financial, physical as well as better co-ordination
of all resources (Coleman and Glover, 2010). For the same, they need to implement these
resources in an effective manner. Further, specific skills for specific positions are required which

must be fulfilled by an individual. For example, in case of recruiting HR manager of company, it
is essential that candidate must have minimum 1 year experience in the same field of industry.
He/she must have effective communication skills so that he/she can easily interact with other
members. Multitasking as well as negotiation skills are another major areas which are required to
set for the appropriate and vacant position.
Furthermore, manager should organize regular meetings with the board members and
entire top management to finalize the investment that will be required in order to launch a
product for a specific segment. There are various financial sources which should be analyzed
carefully in terms of cost and revenues. For instance, the sources of finance include external as
well as internal sources. The former is comprised of sources such as a loan from the bank, hire
purchase or issues of shares (Lock, 2007). The internal sources are like sales of assets and
retained earnings. Resources can be arranged from both internal and external sources. All the
resource requirements in terms of machines, appliances and furniture for the restaurant should be
listed. Furthermore, they need to furnish their kitchen with all the equipments according to the
requirements. It also involves the cost analysis, source and timing of delivery. Coordination of
different activities of the project will also be required so that overlapping and repetition is
avoided. Allocation of resources should be done appropriately so that all kinds of wastage can be
avoided. For example, the team leader should assign appropriate responsibilities such as project
assignment with completion deadlines and task handling related to all their team members
according to their capabilities and skills.
2.3 Review and monitoring of the projects
In order to review and monitor the project plan, it is essential to involve all the teams as
well as the staff members. Jurys Inn is the largest hotel in London and all their business
operations are well managed by different departments. In order to formulate any new strategy as
well as for the development of any new project, it is essential to communicate all the objectives
to different departments (Nienaber, 2010). At the time of project finalization, financial resources
should be reviewed so that implementation can be improved. An appropriate budget for the
project is necessary to be determined so that sound monitoring can be done. Cost- benefit and
critical path analysis are the effective ways that set project plans. Critical path analysis is the best
project management tool that helps the project manager to handle time- sensitive business
operations as well as the complex processes (Thomas, 2000). Benchmarks were set for the

kitchen equipment upgrade so that required results can be attained within stipulated time.
Moreover, there are various critical situations that may arise in the pathway of program. In order
to manage this situation, alterations within several business practices are required.
Further, monitoring for the above program can also be prepared by the researcher in terms
of:
 Follow up - Evaluation of all the tasks involved in the project.
 Focus on Objectives - Complete focus on ultimate aim of the project and monitoring each
and every activity properly.
 Regular analysis of Review Reports - It is necessary for the manager to review the
complete project report that provides the basis for analysis,
 Mechanism- A monitoring mechanism can be established to ensure commitment,
feedbacks and proper direction through regular meetings with all stakeholders of
company. Checklist can be incorporated in order to review the progress of program. This
will help in taking corrective actions as well.
Monitoring and reviewing the project plan can also be done properly if there has been an
identification of issues. These can be with respect to timing, resolving the conflict as well as
renegotiating the goals. If these issues are resolved in a manner then the success of entire
program can be defined.
2.4 Reporting the program’s progress and results to stakeholders
The project should be properly finalized and the progress of these programs needs to be
evaluated on different basis such as timely, resource and quality dimensions. There are different
techniques like Gantt chart that demonstrates the time frame to accomplish the activities in the
program relating to each individual project. However, such tools need to gain clear information
regarding the project and about the time frame required. Furthermore, publicity and promotion
are also the important parts of project. Different types of reporting can be done:
STAKEHOLDERS REPORTING TO BE DONE
Board of directors Reporting is properly done in order to
inform the board of directors so that they
can understand the way in which activities
have been proceeded. Issues and their

impacts can also be indicated.
Project manager Reporting needs to be done in order to
inform the project manager about the
record of all activities in the project
execution. It allows the manager to access
and identify the performance in terms of
time and quality.
Local Community Press release in order to identify the work
needs to be done.
Employees It is essential for all the workers for reporting
to their high authorities. They should update
their higher authorities on the basis of work
done by them. Further, they can provide
appropriate feedbacks to employees through
which overall performance can be improved. It
is essential for the individuals to give report to
the manager so that project can be
accomplished effectively. Thus, through giving
proper feedback to individuals, desired results
can be attained. Thus, it can be stated that it is
the best way through which project can be
completed and results can be attained.
2.5 Closing the program and projects
It can be evaluated that by going through closing of the program and projects, total
outcomes obtained from the process can be offered to different stakeholders of the firm.
However, it is essential for the organization to go through the program and to support the
stakeholders so that no conflicts would happen at the time of ending the process. Thus, closing
the process can be done through managing and carrying out auditing process effectively. It helps
to gain ideas about the flow of capital. Through ensuring the appropriate closing of project, it

supports in reviewing the success of program. Thus, it is essential to sign up a contract with a
construction company (Lock, 2007). The project manager needs to set the time frame so that
assigned task can be accomplished effectively. Thus, it is quite essential to go through the total
outcome of the program that is offered to different stakeholders. They can verify their support as
well as their interest in the particular program. However, the project closure phase involves
different steps by which the management team can release final outcomes to the customers as
well as can communicate project closure to all the stakeholders. In this way, appropriate
evaluation can take place regarding the manner in which project is performed against each of its
target. In this way, initiation and planning phases of the project should be set. In order to go
through this, project closure model can be adopted by the business. Some of the procedures that
are being adopted at the time of closure are:
 Project Closure Meeting - It is important for the project manager to hold meetings with
stakeholders so that common conclusion can be drawn from meetings. At this meeting,
everything from project start up to the final phase will be discussed in detail like how the
plan started, how it was executed, issues, conflicts, strengths, weaknesses, methods and
techniques, etc. Main aim of this meeting is to find that whether everything planned at the
beginning has been covered or not.
 Define Success - It is essential to define whether the project team was able to deliver the
project in appropriate quality and timeframe or not.
 Closing Contacts- It is essential for company to have a strong relationship with all
individuals who are involved in closing contract. This meeting is also executed in order to
update all the records from these people
TASK 4
3.1 Assessing the success of projects with project managers
Success of projects can be assessed with a balanced scorecard which tracks various
activities for measuring their effectiveness. Balance scorecard is a strategic planning and
management system tool that is used by various business firms as well as government. It retains
traditional financial measures and also helps in measuring financial performance. It balances
between internal and external measures as well as performance results and the drivers of future

results. At the end, a complete summary of the project is prepared which reveals the actual plans
and deviations from them.
Figures 2: Kaplan and Norton, 1996
Project manager can easily evaluate the success of this project by measuring its
performance. It not only considers financial measures but also look for the customer, business
process and learning measures. Applying balance scorecard contains various steps such as: Identify vision: Create a balance scorecard Identify perspectives: Organization’s future Identify CSF’s: Identification of strengths and the way to get there Identify measures: Find out the critical success factors Evaluation: Measurement that everything is going in a right way Identify strengths: It is essential to consider that right things are measured

 Create action plan: Based on the whole work, creating appropriate action plan and
operations of the scorecard.
 Follow up and manage: Setting up the criteria that how scorecard will be managed and
which person is authorized for the same.
3.2 Review of the success of program
It is the last and most important stage in which whole program is evaluated in order to
measure the success. It is done with the help of proper evaluation and for reviewing the success
of program. It can be determined on the basis of extent to which objectives are achieved by the
projects. The evaluation of fund which is utilized by different sources or its effectiveness is
measured by the firm. With the help of taking several feedbacks from the stakeholders, project
manager can go through the changes which are required to be attained. They can also justify the
efforts, cost, time and support from different stakeholders. Further, it offers information about the
way in which reviewing process can be managed. Each and every project manager should submit
a project report that includes the time required to accomplish the project and the cost associated
with the plan. In addition to this, it would also include the benefits of implementing plan (Reiss,
2007). After submission of this report, it must be evaluated on the basis of success of the project
and its impact on the program. Construction project takes take a lot of time, so, it is better to take
precautions and to measure the time for each work phase. It may lead to decrease the quality of
services and several other reasons such as poor availability of labor force in the region,
unfavorable working environment and other related issues. With the help of proper alignment of
resources, company can enhance their sales as well as can attract a huge customer base.
3.3 Areas for Improvement in Future Program Management and Leadership
In order to go through effective development and areas for improvements in the future
program, it is essential to take several feedbacks. With the help of appropriate training and
development, better implementation of program can be done. Effective training helps in
developing better communication skills as it will help them to better communicate the plan with
their coordinators (Lock, 2007). With the help of sharing knowledge and information, teams can
effectively learn and grow their knowledge more about the places where they need
improvements.

There is a huge improvement required in the future management program as well as in
leadership. Leaders have to focus on several aspects that assist in influencing the behavior of
others. For future development, they need to improve their communication skills as it will help
them to better communicate the plan with their coordinators. It is essential at the time of
explaining benefits and objectives of plan that must be clear to the stakeholders (Thomas, 2000).
The overall kitchen up gradation needs high amount of fund so the area which should be
improved is to make the project more cost efficient. It is necessary to select all those resources
which would be less costly comparative to other resources. Further, the employees should be
ready to accept new challenges and to adopt the best training for new and advanced up-graded
kitchen equipment’s. Further, employees should always be ready for the change and management
needs to assure them that change will be beneficial for them. In order to avoid variance at the
end, there should be proper monitoring of the project. It should be ensured that variances will not
occur in further project. By selecting effective leadership and through including team members in
decision making, they feel motivated and encouraged. It is an appropriate manner through which
they can easily achieve their target. In order to go through the above mentioned improvements,
program leader has to gain knowledge about the proper project management and risk
management techniques. This would assist the program leader in managing tasks in accordance
with the time specified for project accomplishment.
CONCLUSION
It can be concluded from the study that the role of program leadership is crucial for any
organization. The whole report was based on Jurys Inn Islington London and on their new project
that was opening a new roof top restaurant. From the above report, it can be articulated that the
best resources of fund should be selected in order to make the overall project cost efficient.
Whole strategy must be planned carefully and further; several points must be covered for the
future improvements. Moreover, program leadership is the best practice through which every
project can be completed within specified time and further organization can attain its quality
objectives as well.

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