Consolidated Portfolio: Program & Portfolio Management Information

This consolidated portfolio provides an overview of Program and Portfolio Management Information Systems, covering key learning outcomes related to communication planning, negotiation theory, stakeholder management, the role of the project manager in commercial negotiation, communication in commercial negotiation versus project communication, and commercial conflict resolution. The portfolio includes summaries and evidence from various weeks of study, demonstrating the student's understanding and application of these concepts. It references real-world examples such as Harbour Esplanade, OzBargain, WiseTech Global, and Howard Smith Wharves to illustrate practical applications of the theories discussed. The document concludes with a discussion, conclusion, and references, offering a comprehensive view of the subject matter. Desklib is a platform where students can access this and other solved assignments.

Running head: PROGRAM AND PORTFOLIO MANAGEMENT INFORMATION SYSTEM
Program and Portfolio Management Information System
Name of the student:
Name of the university:
Author Note

1PROGRAM AND PORTFOLIO MANAGEMENT INFORMATION SYSTEM
Introduction and summary of outcomes:
Communication through the method of negotiation has needed assimilation of various skills.
This has included interpersonal skills, soft skills, generic skills, subject matters and people skills.
The study has focused on various aspects such as conflict and negotiation, persuasion and argument,
leadership communication, emotional and assertiveness of intelligence under tangible legal and
commercial attributes of various commercial processes of project negotiations. Here, various
complex and diverse governmental and non-governmental contractual analysis is demonstrated.
Further, the study has shown ways towards conflict management and project management.
The learning outcomes reflect how foundation towards lasting, fair and creative project agreements
has been taking place between various negotiating parties.
Learning outcome 1: Communication Planning and Commercial Projects
Summary: The communication management has been dealing with keeping everybody in the loop.
The process has concerned about defining various kinds of data needed to deliver, the person to
receive that, format to communicate that and timing of the distribution and release. This has changed
about most of the jobs of project management spent on communications. This is also helpful to
assure that all the people get the proper message at a proper time (Binder, 2016).
For example the Harbour Esplanade Engagement can be considered. They have been
working with the Places Victoria. They are built on previous conversations with a community for
informing the community to inform the current development and planning of the master plan of
Harbour Esplanade.

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Here, the initial step has been to define the plan of communication to figure out what type of
communication the stakeholders have needed from this project. This is helpful to make effective
decisions. It has also been known as the analysis of communication necessities (Harrison & Lock,
2017). Here, the project has been producing lots of data that is needed to overwhelm the stakeholders
with that. The job has been highlighting what they have been feeling to be valuable. Further, the
valuable communicating data never meant that that plan has been outstanding. The communication
with stakeholders has been comprising good or bad news. Thus has indicated that they never need to
bury various stakeholders under too much information.
Evidence: The Melbourne City and Places Victoria has been continuing to work together assuring
that any meaningful community engagement has been taking place for the following stake of a
redevelopment of Harbour Esplanade. Moreover, community engagement has been a vital portion of
redeveloping of Harbour Esplanade. Conversation with a community has been continuing around the
life of the project (Morozov & Timinsky, 2016). Here, the engagement level has been varying at
every stage of developments and is tailored to maximize community and stakeholder participation as
suitable.
Learning outcome 2: Theory of Negotiation and Negotiation in Practice
Summary: The business negotiation support system or NSS has been entering the current market.
Though they have lacked a clear theoretical base, it is a complex price having various aspects that
have been preventing the use of negotiation support systems. Here, the complicating matters have
been that the process of negotiation has comprised of various distinct stages. Here, all of them have
comprised their individual characteristics (Webb, 2017). It is also proposed that one must not strive
for common negotiation support system. However, this set for various domain-specific tools. In

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order to ground the application and development of the tools at various scenarios used, an integrated
theoretical framework is used.
Evidence: OzBargain has been curating various deals from various stores around Australia. They are
listed on the platform. Here, the deals are used by various researchers to retrieve the least process for
those purchases. This e-commerce organization has been transforming from hype to reality. The
popular e-commerce applications have been focusing on straightforward applications of business-to-
customer (Crawford, 2014). This has included information kiosks and ordering of portals and easy
electronic auctions. Here the vendors have been offering various goods to sell and here people can
bid on to those goods. Besides, for various complicated forms of e-business, particularly those have
a business-to-business domain, more effective support is needed. Here, this has been not merely
facilitating the selection of business partners, including the retrieval of data profiles, ordering of
products and controlling the information of order status. Moreover, it has been complicated
negotiations for being conducted regarding the deals to close.
Learning outcome 3: Managing Stakeholders' Commercial Interests vs.
Stakeholders' Political Interests
Summary: There is no doubt in the fact that controlling stakeholder expectations around the project
life-cycle has been vital to the project’s success. Various consecutive project surveys have been
continually highlighting the vitality of stakeholder management that are integral to that project
success. Moreover, there are plethoras of literature on how to recognize and engage stakeholders in
the course of the project goes in. This has been also included how to sufficiently control stakeholders
for influencing project outcomes (Webb, 2017). On this that is understood from the study that
stakeholder management has little usages, particularly as it has been coming to deal with huge

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complicated projects. Here, the multitude of stakeholders are been engaged and many of them have
been coming from different nationalists and diverse backgrounds.
Evidence: The WiseTech global is a multi-award winning and innovative global developers of
cloud-based software solutions regarding domestic and international logistics industries. Their
leading product, CargoWise One has been delivering the most comprehensive and sophisticated end-
to-end solutions around the words (Morozov & Timinsky, 2016). Moreover, they have been forming
the basic communication in global supply chain management. Form various single-office businesses
to different large multinational companies around the world, the clients has been able to develop the
service quality, profitability, efficiency and visibility through adopting the next-generation
technologies. Here the aspect exacerbating managing of stakeholders has been that some of them
have been choosing not to make voice with the expectations. As they are doing that they have been
becoming highly ambiguous about what they have needed for the project. Moreover, the
stakeholders have been fast to find refuge the political correctness culture of WiseTech’s business to
conceal with actual motives. Thus they are the real motives. Thus they have been impeding the
project’s process.
Learning outcome 4: The Role of the Project Manager in Commercial
Negotiation
Summary: The project managers have required applying various skills of negotiation across the
project life cycle. The study explained that early in the projects, the perquisites are captured with
various initial plans produced. Here, the project managers have needed to balance the scope, quality,
cost and rime of the projects and negotiate with stakeholders. Ss these resources are procured or
mobilized, the project managers have required to negotiate internally with managers having the
resources and conduct more formal contract negotiations with the potential providers (Drury-

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Grogan, 2014). However, with the conflicts rises with the progress of the projects. Here the projects
managers has needed to make negotiations with various solutions for conflicts irrespective of the fact
that they ate contractual or informal. At various scenarios, there is specialist support available. This
has been vital for project managers to know that when they are asked for help. For example, the legal
or HR departments under the host organization can be considered. The following portfolio has
encompassed wide range of negotiation cases. This is needed to access various specialists for
negotiating HR, internal or legal issues (Harrison & Lock, 2017). However, the only escalations
from the portfolio have been managing the board of the organization. This should be totally
committed towards the strategic objectives of portfolio and different supportive at the negotiations.
Evidence: Howard Smith Wharves, Australia has been covering a riverside precinct. It has included
various events like food festivals and cultures that are hosted at exhibiting a complex. This has
included various bars and restaurants. The program managers must understand that allowing
negotiations are controlled at project level and taking roles at program level. Here the balance is
needed to be stuck between eradicating the autonomy from various project managers and achieving
the advantages through collectively negotiating on behalf of the programs overall (Morozov &
Timinsky, 2016). The program has included the outputs imposing changes over the businesses. This
has been inevitably causing situations where the negotiated solutions are required. This program has
been accessing to specialist negotiators.
Learning outcome 5: Communicating in Commercial Negotiation vs. Project
Communication
Summary: Conflict is always inevitable in any project. This provides positive or negative effects.
This has been done in assistance of the model to approach conflict. The necessity for project
management has been able to communicate well and negotiate under confines of conflict. Outside

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this has confined the highlights that the competencies have been vital for various project managers.
The necessities and usefulness of those competencies has been highlighted in this study. Most of the
competencies determined for conflict management, negotiations and communications has been
overlapping and complementary (Drury-Grogan, 2014). Further, the study has shown some
techniques of negotiations and helpful skills of communications. This has developed the project
manager’s capability to be more. This has been present only in conflict management and various
aspects of project management.
Evidence: People with strong leadership skills have been more efficient project managers. The
Brisbane Live has been one of the popular responses of Australia towards New York’s Square
Garden at New York City. This was intended to showcase the concerts of international superstars
and various performances along with the world sporting events. However, the organization has been
turning to be more flattered, geographically diverse, culturally rich and highly competitive. Here the
probabilities of conflicts have been higher in those scenarios (Badewi, 2016). The project managers
have been needed to have enough competencies at those situations. The study has been reflecting the
three complementary competencies of leadership addressed throughout the world with various
competency standards. These included conflict management, effective communications and
negotiations. The competencies have been found from the study to be most useful in practicing the
project management. For controlling the conflict project managers should know the negotiation
theory and efficient communications.
Learning outcome 6: Commercial Conflict Resolution
Summary: The study shows that organizations are able to engage a dispute resolution centers in
solving the complaints promptly and ethically. This is also helpful to preserve reputations, avoid
various litigations and then return to productivity. They might also engage the senior organizational

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human resource practitioners from the resolution centers providing the operational or strategic
human resource programs over the current or basis of the project. This has included range of various
tailored training programs over the board committee, leadership developments and employment
relations. This is delivered by resolution centre for assisting the business performances and
organizations cultural developments. The various resolution centers are appointed as the dispute
resolution provider of the organizations. This has been acting as one-off cases of conflicts (Heldman,
2018). For example, this has been including workplace conflicts, and be engaged over the large
volume of complaints and ongoing ones and conflict management. This has included mediation on
the behalf of membership and insurance of the organizations. For offering the professional clientele,
the scope has been to reach through various means. In order to provide professional client, the ranges
can be reached through various means. This has been helpful to create the equitable and harmonious
scenario for resolutions. Then there is promotion and determining of various understanding
motivations, needs and interests. Moreover, they have been logically developing the primary
elements of the perspectives of all the parties. This has been helpful to resolve various differences
and then reach the satisfactory agreement for every party. Then there is returning and entering of
viable business relationships. Further, they should promptly return to their primary business
responsibilities. Further, the cost litigations and current disputes must be avoided wherever possible.
Evidences: Though in its early stages the subway system of Brisbane Metro has been the
commitment of Brisbane City council for providing reliable high-frequency transport system. This
has been helpful to reduce the bus congestion of CBD, cutting traveling times and permitting the
redirection of buses for developing services within the suburbs (Sicotte, Drouin & Delerue, 2014).
The commerce has been inherently complicated, and amount of money includes as astronomical.
Hence it has been ensuring that the disputes and conflicts at Brisbane Metro have been frequent.
Further, there have been various techniques that are designed for resolving issues and the case study

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has shown the important factors regarding commercial conflict resolution. The instance has shown
the in-depth understanding of those procedures that have found clear explanations of the methods
and guidelines for conflict management, conciliations, mediations and risk management.
Learning outcome 7: Disputes, Claims, Variations and Arbitration
Summary: The construction project has been rousingly complicated. It has been resulting into
complicated contract documents. The development of complex constructions has been resulting into
disputes and complicated claims. The papers have been helpful to understand the dispute resolution
techniques and claim management. These are commonly encountered within industry. The claim has
been the legitimate request to achieve the contractual milestone and extra compensation on the
account for the change of contracts. As the claims are made by contractors as they are not managed
clearly, it has been giving rise to arguments and disagreements over the validities and quantum of
claims (Lechler & Thomas, 2015). These are referred to as disputes. Due to the substantiality there
has been rise in number of construction claims. These implementations of the efficient construction
claims and management disputes are required. Different disputes among the construction industries
has reasons of the disputes has been vital. Moreover, it can be said that the disputes in constructions
has the reasons of concerns at all construction projects. Here, the solution to the problem has been to
avoid and them cautiously control for smooth running of construction projects.
The disputes among various parties of construction projects are of high concern to those
industries. Here a sufficient claim management is vital to assure that the contractual claims has been
rising to deal with way that this has been to get involved in every party. Moreover, better training at
the contract management to the professionals is said to be great help to understand better the
contracts. The need of involvements of contractors as the design process goes on helps in improving
constructability and decrease the possibility of design changes. This evolution of process of dispute

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resolution has been leading to development wide range of additional dispute resolution scopes
(Pinheiro et al., 2018).
Evidence: Nestle's "Big Milo Tin" (NSW) is the next upscale icon of Australia reacting to the high
demand put of Nestle and various powers that are needed for the big thing for the country as a
popular chocolate drink. However, various problems and misinterpretations of clauses has been
originating pertaining to various subjects. The areas to be mitigated here are the changes in contract
work, differing the unusual conditions of sites that are encounters, variation in qualities, work
suspension, harm because of natural disasters and force majeure (Fleming & Koppelman, 2016).
This has also included re-inspections and acceptances, terminations for continence to clients,
acquiring prior to completion, accelerating work progress, ripple effect, effect for currency
fluctuation, ambiguity in specifications and claims made by contractor that are not resolved through
arising disputes.
Learning outcome 8: Commercial Negotiation in Government vs. Private
Organizations
Summary: The first thing learnt from the study is funding procurement. The businesses ahs needed
sufficient funds for finance procurement acts and meet various operational goals. The public sectors
have been depending on local, state and federal governments for funding. It has indicated that they
have little control over the cycle of procurements since they need to wait for the funding institutions
for collecting tax revenues and disburse the funds (Heldman, 2018). As the disbursements of the
funds get delayed, they have been needed to suspend the activities of procurements and delay
various paying suppliers for delivering goods. This has lead to developing of ineffective business
relationships.

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The next thing learnt is how to find the suppliers. The private organizations operating within
the institutional guidelines are often tailored to meet the goals of the business. For instance as any
private hospital needs to purchase insulin pumps, they can contact different device manufacturers for
inquiries regarding the product pricing and quality. Thus they can negotiate the potential supply deal
(Arman et al., 2017). As the private companies go for inviting vendors for submitting the bid
proposals, they lose focus on awarding the contracts to various suppliers having favorable terms and
conditions.
The last thing understood is how to contrast the interest. The private companies have been
totally profit oriented and primarily concentrating over rise of returns for company owners or
different shareholders. These procurement acts are confidential and operating in competitive
business scenario. Here the sharing of trading intelligence with various competitors has not been
advisable. Here, the public organizations have been ensuring people that the public money get spent
wisely and much transparently. In order to gain this, the public organizations have been spending
more funds that are constructed at regular audits for developing the regulatory compliances.
Evidence: At New Bendigo Hospital Project, the procurement has been method to retrieve services
and goods for meeting the external and internal needs. These private sectors have been privately
running the organizations (Sánchez, 2015).
Learning outcome 9: Applying Project Management Standards and Frameworks
Summary: The project management frameworks have been supporting the implementation of project
management under the organizations. This has been helpful supporting the replication and
development of accepted practices. This has been helpful to communicate under the team due to the
common language. It has streamlined the use of techniques and tools for primary project

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management methods. Moreover, it has ensuring the focus gets maintained at the early phase of the
project lifecycle (Sweetman, 2018).
Evidence: The TrackStar Alliance has been designing and constructing of a series of rail
infrastructures projects at Queensland, Australia. Their business leaders have been depending on a
wide array of project management methods. Rather than getting overwhelmed through the wealth of
options, the highlights are learnt and informed choice is learnt for the business. Having the
knowledge, one can understand the fact the managers have been using, analyzing methods and
emulating the best practices (Webb, 2017). Here, another instance has been the usage of logical
framework to develop the projects. It has linked with the entire strategic objectives regarding project
purpose, outcomes and acts, and using clear decision and assumptions.
Learning outcome 10: Contractual Arrangements in Commercial Projects
Summary: The construction laws have been protecting builders and buyers and developers as they
enter to agreements for improving real property. As one creates the structure from scratch or develop
the current structure the construction projects has been involving notable amounts of money that has
been changing hand every time. Here, the construction projects have been complicated having
various kinds of requirements having notable potentials for problems to arise (Heagney, 2016).
Evidences: The Dyldam Developments has been one of the big developers of Australia. This has
been latest constructions that have possessed high-rise and medium apartments in and across
Sydney. Moreover, the residential apartments have been developing retail, commercial and mixed
use of developments. As one is involved in construction project, as buyer or builder, that need to
assure that all the rights under the laws is verifies. The participants within contractual joint ventures
have been using various set of objectives of the agreements (Drury-Grogan, 2014). They have been